{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,4]],"date-time":"2025-12-04T18:39:15Z","timestamp":1764873555897,"version":"3.41.2"},"reference-count":72,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2018,6,11]],"date-time":"2018-06-11T00:00:00Z","timestamp":1528675200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJEM"],"published-print":{"date-parts":[[2018,6,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to identify the effects of students\u2019 satisfaction with services on quality of academic life (QAL), formed by cognitive and affective components; and to assess the mediating effect of QOL components (cognitive and affective) on students\u2019 loyalty and recommendation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Based on 726 respondent students from public higher education institutions (HEIs) in Portugal, this paper uses a partial least squares approach to analyze the impact of satisfaction on emotions and students\u2019 QAL and to assess whether emotions influence recommendation and loyalty.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results reveal that satisfaction influences both cognitive and affective components of QAL. The cognitive component has a positive and significant influence on recommendation and loyalty whilst the affective component has no significant effect.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The results obtained here provide implications for future action to be taken by HEI managers, in order to increase efficiency in the allocation and management of scarce resources. Therefore, when incorporating these results in decision-making processes, attention should be paid to the importance of the influence of satisfaction on QAL\u2019s cognitive and affective components, stressing the importance of the cognitive components associated with learning experiences that play an important role in students\u2019 future decisions in terms of loyalty and recommendation, which, in turn, are pillars of HEI sustainability.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The present study contributes to the literature on HEI management by assessing the influence of satisfaction on two components of QAL separately: cognitive components and affective components. In addition, the causality relationships are analyzed, assessing the emotional nexus, in order to deepen knowledge about the role played by both affective and cognitive components in students\u2019 loyalty and recommendation, which need to be addressed and studied by carrying out new research.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijem-04-2017-0086","type":"journal-article","created":{"date-parts":[[2018,4,24]],"date-time":"2018-04-24T07:09:17Z","timestamp":1524553757000},"page":"881-900","source":"Crossref","is-referenced-by-count":9,"title":["Does the quality of academic life mediate the satisfaction, loyalty and recommendation of HEI students?"],"prefix":"10.1108","volume":"32","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9829-8703","authenticated-orcid":false,"given":"Eug\u00e9nia de Matos","family":"Pedro","sequence":"first","affiliation":[]},{"given":"Helena","family":"Alves","sequence":"additional","affiliation":[]},{"given":"Jo\u00e3o","family":"Leit\u00e3o","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"6","key":"key2020092811555020500_ref001","doi-asserted-by":"crossref","first-page":"795","DOI":"10.1080\/02642060701453288","article-title":"Student satisfaction index in Portuguese public higher education","volume":"27","year":"2007","journal-title":"The Service Industries Journal"},{"issue":"3","key":"key2020092811555020500_ref002","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1177\/002224299405800304","article-title":"Customer satisfaction, market share, and profitability: findings from Sweden","volume":"58","year":"1994","journal-title":"The Journal of Marketing"},{"issue":"3","key":"key2020092811555020500_ref003","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","year":"1988","journal-title":"Psychological Bulletin"},{"volume-title":"What Matters in College? 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