{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,26]],"date-time":"2026-05-26T15:04:05Z","timestamp":1779807845399,"version":"3.53.1"},"reference-count":41,"publisher":"Wiley","issue":"3","license":[{"start":{"date-parts":[[2026,5,26]],"date-time":"2026-05-26T00:00:00Z","timestamp":1779753600000},"content-version":"vor","delay-in-days":25,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T00:00:00Z","timestamp":1777593600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/doi.wiley.com\/10.1002\/tdm_license_1.1"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Computer Animation &amp;amp; Virtual"],"published-print":{"date-parts":[[2026,5]]},"abstract":"<jats:title>ABSTRACT<\/jats:title>\n                  <jats:p>Queue cutting is a frustrating experience in the real\u2010world when a person is waiting to receive service as it violates the normative behavior of first\u2010in\u2010first\u2010out ordering of queues. As social experiences move to virtual worlds users may experience human and non\u2010playable characters (NPCs) attempting to cut the queue, thereby adding to the negative experiences of waiting. While normative behavior for activities such as joining an existing conversational group or walking between agents engaged in conversation have been studied in virtual reality, perceptions toward queue cutters have not been studied. We conduct a study on understanding how users perceive a queue\u2010cutting NPC in a virtual doctor's office reception area. During the wait, a queue\u2010cutting NPC requests an in\u2010queue NPC to cut in ahead of them and is either allowed or denied entry into the queue. Using data on subjective responses from 45 participants we find significant differences in perception of time, frustration, and likelihood of exit when the queue\u2010cutting NPC is allowed in. Our work enables future research on detecting situations capable of generating user frustration, and providing appropriate intervention via the VR environment, mitigating negative experiences, and ensuring timely service.<\/jats:p>","DOI":"10.1002\/cav.70132","type":"journal-article","created":{"date-parts":[[2026,5,26]],"date-time":"2026-05-26T14:25:16Z","timestamp":1779805516000},"update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Understanding User Perceptions Toward Queue Cutting in Immersive VR Environments"],"prefix":"10.1002","volume":"37","author":[{"given":"Elza","family":"Ibragimov","sequence":"first","affiliation":[{"name":"Wright State University  Dayton Ohio USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Natasha","family":"Kholgade Banerjee","sequence":"additional","affiliation":[{"name":"Wright State University  Dayton Ohio USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3085-056X","authenticated-orcid":false,"given":"Sean","family":"Banerjee","sequence":"additional","affiliation":[{"name":"Wright State University  Dayton Ohio USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ashutosh","family":"Shivakumar","sequence":"additional","affiliation":[{"name":"Wright State University  Dayton Ohio USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2026,5,26]]},"reference":[{"key":"e_1_2_13_2_1","volume-title":"The Psychology of Waiting Lines","author":"Maister D. 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