{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T00:40:58Z","timestamp":1761007258494,"version":"build-2065373602"},"reference-count":30,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2005,1,31]],"date-time":"2005-01-31T00:00:00Z","timestamp":1107129600000},"content-version":"vor","delay-in-days":488,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Proc of Assoc for Info"],"published-print":{"date-parts":[[2003,10]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>The purpose of this study was to organize menu items based on a user\u2010process model and implement a new version of current software for enhancing usability of interfaces. Dervin &amp; Nilan's time\u2010line method is used to develop a user\u2010process model for user interface design. We developed a user\u2010process model drawn from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense\u2010Making Theory with sense\u2010making interviews. Six experienced subjects were recruited for the sense\u2010making interviews. Each subject went through a learning\/exploration session, and was asked to recall and describe specific information needs throughout the activity (situation). The data obtained from the interviews were then analyzed inductively based on Dervin's Sense\u2010Making theory. The events, gaps, and uses (help\/hurt) elicited from each subject were then chronologically ordered within each user's situation, and merged across all subjects to yield a master timeline matrix illustrating the use of the features of the software. The master timeline guided changes to the initial traditional menu for the product producing a reorganized, user\u2010process driven interface. The new interface was implemented for usability testing.<\/jats:p>","DOI":"10.1002\/meet.1450400148","type":"journal-article","created":{"date-parts":[[2005,1,31]],"date-time":"2005-01-31T10:53:17Z","timestamp":1107168797000},"page":"398-406","source":"Crossref","is-referenced-by-count":2,"title":["Developing a user\u2010process model for designing menu\u2010based interfaces: An exploratory study"],"prefix":"10.1002","volume":"40","author":[{"given":"Boryung","family":"Ju","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Myke","family":"Gluck","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2005,1,31]]},"reference":[{"unstructured":"Belkin N.et al. (1985). \u201cInteraction in Information Systems: A Review of Research from Document Retrieval to Knowledge\u2010based Systems.\u201d British Library:250.","key":"e_1_2_6_2_1"},{"volume-title":"Contextual Design","year":"1998","author":"Beyer H.","key":"e_1_2_6_3_1"},{"key":"e_1_2_6_4_1","first-page":"35","volume-title":"Information Design","author":"Dervin B.","year":"1992"},{"volume-title":"Participatory Design: Principles and practices","year":"1993","author":"B\u00f8dker S.","key":"e_1_2_6_5_1"},{"volume-title":"Qualitative Research in Information Management","year":"1992","author":"Dervin B.","key":"e_1_2_6_6_1"},{"unstructured":"Dervin B.An Overview of Sense\u2010Making: Concepts Methods and Results to Date. 1983. 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