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Our study analyzes and assesses the efficacy of this prototypical project in local government. Preliminary findings show that beyond the expectable technology hurdles numerous unforeseen challenges in organizational communication and the social context emerge, which when taken together can present staunch obstacles to achieving the intended outcome. Our study uses a work\u2010centered analytical framework for deriving and clarifying the strategic choices in such projects via a formative model. Our (narrative) model captures and brings to the surface the interaction and interdependence between major organizational variables and the work context. 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