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Eleven elements of the group work context, their interrelationships, and technologies supporting collaborative activity were described. The model suggested communication technologies are situated within contexts of use that affect and are affected by relevant aspects of that context. Participant task groups then resolved various problems using one of three technologies: face\u2010to\u2010face, voice conferencing, or chat. Activity unfolded longitudinally allowing for the emergence of situated actions, interaction, and technology effects. 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