{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T00:30:19Z","timestamp":1761006619208,"version":"build-2065373602"},"reference-count":17,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2008,10,24]],"date-time":"2008-10-24T00:00:00Z","timestamp":1224806400000},"content-version":"vor","delay-in-days":662,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Proc of Assoc for Info"],"published-print":{"date-parts":[[2007,1]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>The Help\u2010seeking situation is characterized by a person, who is engaged in the process of information seeking with an IR system in order to achieve his\/her tasks\/goals, and finds him\/herself needing some sort of help in that process. To date, there has been little empirical research investigating the specific types of Help\u2010seeking situations that lead users to look for help. This paper reports the results of a preliminary study, derived from an ongoing large scale research project focusing on the identification of different types of Help\u2010seeking situations, along with types of help features used and their related problems. Seventeen subjects representing the general public in Milwaukee and New York City sites were selected for this study. Based on the analysis of pre and post questionnaires, think aloud data and transaction logs, the results present 9 types of Help\u2010seeking situations related to problems in the area of: domain knowledge, system knowledge, information retrieval knowledge, evaluation of results, and collections of digital libraries. Implications for the design of more effective interactive Help mechanisms are also discussed.<\/jats:p>","DOI":"10.1002\/meet.1450440264","type":"journal-article","created":{"date-parts":[[2009,2,11]],"date-time":"2009-02-11T13:36:24Z","timestamp":1234359384000},"page":"1-17","source":"Crossref","is-referenced-by-count":2,"title":["Types of Help\u2010seeking situations for novice users of digital libraries: A preliminary study"],"prefix":"10.1002","volume":"44","author":[{"given":"Hong (Iris)","family":"Xie","sequence":"first","affiliation":[]},{"given":"Colleen","family":"Cool","sequence":"additional","affiliation":[]}],"member":"311","published-online":{"date-parts":[[2008,10,24]]},"reference":[{"volume-title":"Definition and purposes of a digital library","year":"1995","author":"Association of Research Libraries","key":"e_1_2_24_2_1"},{"key":"e_1_2_24_3_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-4571(199607)47:7<493::AID-ASI3>3.0.CO;2-P"},{"key":"e_1_2_24_4_1","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-59140-441-5.ch015"},{"key":"e_1_2_24_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/0306-4573(95)80035-R"},{"key":"e_1_2_24_6_1","doi-asserted-by":"publisher","DOI":"10.1108\/14684520610716153"},{"key":"e_1_2_24_7_1","first-page":"249","volume-title":"Proceedings of the 67th American Society of Information Science and Technology.","author":"Colleen C.","year":"2004"},{"key":"e_1_2_24_8_1","doi-asserted-by":"crossref","unstructured":"Dworman G.&Rosenbaum S.(2004). Helping users to use help: improving interaction with help systems. Proceedings of the ACM CHI. pp.1717\u20131718.","DOI":"10.1145\/985921.986198"},{"key":"e_1_2_24_9_1","doi-asserted-by":"publisher","DOI":"10.1108\/10650750410564637"},{"key":"e_1_2_24_10_1","first-page":"193","article-title":"A usability test of two browser\u2010based embedded help systems","volume":"49","author":"Grayling T.","year":"2002","journal-title":"Journal of the Society of Technical Communication"},{"key":"e_1_2_24_11_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20432"},{"key":"e_1_2_24_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2004.04.017"},{"key":"e_1_2_24_13_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20242"},{"key":"e_1_2_24_14_1","doi-asserted-by":"crossref","unstructured":"Krull R. et al. (2001).Usability trends in an online help system: User testing on three releases of help for a visual programming language. IEEE International Professional Communication Conference Proceedings. pp.19\u201326.","DOI":"10.1109\/IPCC.2001.971547"},{"key":"e_1_2_24_15_1","first-page":"350","article-title":"Digital library evaluation: Toward an evolution of concepts","volume":"49","author":"Saracevic T.","year":"2000","journal-title":"Library Trends"},{"volume-title":"Basics of qualitative research: Grounded theory procedures and techniques","year":"1990","author":"Strauss A.","key":"e_1_2_24_16_1"},{"volume-title":"Proceedings of the 69th American Society of Information Science and Technology.","year":"2006","author":"Xie H.","key":"e_1_2_24_17_1"},{"key":"e_1_2_24_18_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20261"}],"container-title":["Proceedings of the American Society for Information Science and Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fmeet.1450440264","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/meet.1450440264","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,20]],"date-time":"2025-10-20T09:38:30Z","timestamp":1760953110000},"score":1,"resource":{"primary":{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/10.1002\/meet.1450440264"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,1]]},"references-count":17,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2007,1]]}},"alternative-id":["10.1002\/meet.1450440264"],"URL":"https:\/\/doi.org\/10.1002\/meet.1450440264","archive":["Portico"],"relation":{},"ISSN":["0044-7870","1550-8390"],"issn-type":[{"type":"print","value":"0044-7870"},{"type":"electronic","value":"1550-8390"}],"subject":[],"published":{"date-parts":[[2007,1]]}}}