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Specifically, we found that inclusion of off\u2010topic but related content on the wiki enabled list members to keep the discussion on\u2010topic while still addressing the needs of members. Offloading of repetitive and potentially contentious \u201choly war\u201d debates to the wiki encouraged list members to summarize their arguments into a meaningful information product. The community's use of the wiki in helping answer frequently asked questions helped attract new members and helped them gain the knowledge they needed to comfortably contribute to the email list. It also helped active participants answer questions more efficiently and effectively by supporting the reuse of information. Finally, the wiki supported peripheral participation by new and former members. 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