{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T00:47:08Z","timestamp":1761007628773,"version":"build-2065373602"},"reference-count":10,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2011,2,3]],"date-time":"2011-02-03T00:00:00Z","timestamp":1296691200000},"content-version":"vor","delay-in-days":94,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Proc of Assoc for Info"],"published-print":{"date-parts":[[2010,11]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>In this poster proposal we present results from an IMLS funded research project to compare technical support for open source software with proprietary software for Integrated Library Systems (ILS). The complete research project is being carried in three phases over a period of three years, in this poster we present the overall project plan and the results from the first phase of research. The poster describes the project approach by presenting the complete project plan and presents results from two survey conducted to identify expectations of librarians for technical support of the ILS that they use and then second survey was conducted to assess the effectiveness of the current technical support methods in solving the technical problems faced by librarians.<\/jats:p>","DOI":"10.1002\/meet.14504701437","type":"journal-article","created":{"date-parts":[[2011,2,3]],"date-time":"2011-02-03T16:35:46Z","timestamp":1296750946000},"page":"1-2","source":"Crossref","is-referenced-by-count":0,"title":["Comparison of technical support for open source software versus proprietary software"],"prefix":"10.1002","volume":"47","author":[{"given":"Vandana","family":"Singh","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2011,2,3]]},"reference":[{"key":"e_1_2_2_2_2","unstructured":"Arkles L.(2002 November).Open source library software in action. Incite 2002. Retrieved November 19 2008 fromhttp:\/\/alia.org.au\/publishing\/incite\/2002\/11\/koha.1.html"},{"issue":"5","key":"e_1_2_2_3_2","first-page":"36","article-title":"There's no need to fear open source","volume":"25","author":"Balas J. L.","year":"2005","journal-title":"Computers in Libraries"},{"key":"e_1_2_2_4_2","unstructured":"Boss R. W.(2005 October 19).Open source integrated library system software. Retrieved November 9 2008 fromhttp:\/\/www.ala.org\/ala\/mgrps\/divs\/pla\/plapublications\/platechnotes\/opensource2008.doc"},{"issue":"9","key":"e_1_2_2_5_2","first-page":"42","article-title":"An update on open source ILS","volume":"19","author":"Breeding M.","year":"2002","journal-title":"Information Today"},{"issue":"3","key":"e_1_2_2_6_2","first-page":"27","article-title":"An update on open source ILS","volume":"27","author":"Breeding M.","year":"2007","journal-title":"Computers in Libraries"},{"issue":"3","key":"e_1_2_2_7_2","first-page":"32","article-title":"Can open source software save school libraries time and money?","volume":"33","author":"Buchanan K.","year":"2005","journal-title":"Knowledge Quest"},{"key":"e_1_2_2_8_2","unstructured":"Cervone F.(2003).The open source option.Library Journal Net Connect 8\u201312. 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