{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T00:33:12Z","timestamp":1761006792197,"version":"build-2065373602"},"reference-count":9,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2010,11,18]],"date-time":"2010-11-18T00:00:00Z","timestamp":1290038400000},"content-version":"vor","delay-in-days":686,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Proc of Assoc for Info"],"published-print":{"date-parts":[[2009,1]]},"abstract":"Abstract<\/jats:title>Today's digital reference service environment faces many opportunities as well as a number of threats. This panel presents three different approaches, methods of data collection, and approaches to analyze and examine quality issues in virtual reference (VR) as well as other reference platforms. One threat has to do with sustainability of VR quality in this time of budgetary constraints. Radford and Connaway will present \u201cThriving on Theory: A New Model for Synchronous Reference Encounters\u201d describing a new research\u2010based model that delineates quality criteria from user and provider perspectives. This model can be applied to virtual as well as traditional reference interactions. Pomerantz, Shah, Oh, and Oh's paper: \u201cThe Same, Yet Different: Comparing Studies of \u2018Traditional\u2019 Digital Reference and Social Q&A\u201d compares traditional vs. social question and answering services. Social question and answer (Q&A) services have opened up pluralistic approaches that go beyond professional VR, but also pose threats to quality and professional turf. Gazen examines one of these social Q&A services, Answerbag, in his paper: \u201cWhen Wrong is Right: Intentionally Bad Answers in a Social Q&A Community\u201d which discusses his analysis of instances in which wrong answers are intentionally offered.<\/jats:p>","DOI":"10.1002\/meet.2009.1450460117","type":"journal-article","created":{"date-parts":[[2010,1,28]],"date-time":"2010-01-28T12:59:28Z","timestamp":1264683568000},"page":"1-4","source":"Crossref","is-referenced-by-count":0,"title":["Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality"],"prefix":"10.1002","volume":"46","author":[{"given":"Marie L.","family":"Radford","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lynn Silipigni","family":"Connaway","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jeffrey","family":"Pomerantz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sanghee","family":"Oh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jung Sun","family":"Oh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chirag","family":"Shah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rich","family":"Gazan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2010,11,18]]},"reference":[{"key":"e_1_2_4_2_1","first-page":"5","volume-title":"Interaction ritual, essays on face\u2010to\u2010face behavior","author":"Goffman E.","year":"1967"},{"key":"e_1_2_4_3_1","doi-asserted-by":"publisher","DOI":"10.1525\/aa.1956.58.3.02a00070"},{"key":"e_1_2_4_4_1","doi-asserted-by":"crossref","unstructured":"Oh S. Oh J. &Shah C.(2008).The User of Information Sources by the Internet Users in Answering Questions. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Medford NJ: Information Today Inc.","DOI":"10.1002\/meet.2008.1450450279"},{"key":"e_1_2_4_5_1","doi-asserted-by":"crossref","unstructured":"Pomerantz J. Haas S. W. &Hecht E.(2008).Identifying Reusable Resources in Digital Reference Answers. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Medford NJ: Information Today Inc.","DOI":"10.1002\/meet.2008.1450450386"},{"issue":"9","key":"e_1_2_4_6_1","volume":"13","author":"Shah C.","year":"2008","journal-title":"Exploring Characteristics and Effects of User Participation in Online Social Q&A Sites, First Monday"},{"key":"e_1_2_4_7_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20374"},{"volume-title":"The reference encounter: Interpersonal communication in the academic library","year":"1999","author":"Radford M. L.","key":"e_1_2_4_8_1"},{"key":"e_1_2_4_9_1","unstructured":"Radford M. L.&Connaway L. S.(2005\u20132008). \u201cSeeking Synchronicity: Evaluating Virtual Reference Services from User Non\u2010User and Librarian Perspectives.\u201d Funded by the Institute of Museum and Library Services (IMLS). Available:http:\/\/www.oclc.org\/research\/projects\/synchronicity."},{"volume-title":"Pragmatics of human communication","year":"1967","author":"Watzlawick P.","key":"e_1_2_4_10_1"}],"container-title":["Proceedings of the American Society for Information Science and Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fmeet.2009.1450460117","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fmeet.2009.1450460117","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/meet.2009.1450460117","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,20]],"date-time":"2025-10-20T10:13:24Z","timestamp":1760955204000},"score":1,"resource":{"primary":{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/10.1002\/meet.2009.1450460117"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,1]]},"references-count":9,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2009,1]]}},"alternative-id":["10.1002\/meet.2009.1450460117"],"URL":"https:\/\/doi.org\/10.1002\/meet.2009.1450460117","archive":["Portico"],"relation":{},"ISSN":["0044-7870","1550-8390"],"issn-type":[{"type":"print","value":"0044-7870"},{"type":"electronic","value":"1550-8390"}],"subject":[],"published":{"date-parts":[[2009,1]]}}}