{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,12]],"date-time":"2026-05-12T01:30:14Z","timestamp":1778549414137,"version":"3.51.4"},"reference-count":14,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2012,1,11]],"date-time":"2012-01-11T00:00:00Z","timestamp":1326240000000},"content-version":"vor","delay-in-days":375,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Proc of Assoc for Info"],"published-print":{"date-parts":[[2011,1]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Online question\u2010answering (Q&amp;A) services are becoming increasingly popular among information seekers. We divide them in two domains: social Q&amp;A (SQA) and virtual referencing (VR) and ask what the demands and expectations are for both in satisfying information seeking needs. Using more than 30 interviews and their qualitative analysis of both experts (librarians) and end users (students), we present our findings that indicate the mismatch in experts' and end\u2010users' understanding of how and when each service should be used. More importantly, we show how SQA and VR differ in their functionalities and offerings, commenting on their pros and cons, and the ways in which one could create better hybrid solutions for online Q&amp;A services.<\/jats:p>","DOI":"10.1002\/meet.2011.14504801180","type":"journal-article","created":{"date-parts":[[2012,1,11]],"date-time":"2012-01-11T12:23:03Z","timestamp":1326284583000},"page":"1-4","source":"Crossref","is-referenced-by-count":9,"title":["Faster, better, or both? Looking at both sides of online question\u2010answering coin"],"prefix":"10.1002","volume":"48","author":[{"given":"Vanessa","family":"Kitzie","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chirag","family":"Shah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2012,1,11]]},"reference":[{"key":"e_1_2_8_2_1","doi-asserted-by":"crossref","unstructured":"Adamic L. A. Zhang J. Bakshy E. Ackerman M. S. &Arbor A.(2008).Knowledge Sharing and Yahoo Answers : Everyone Knows Something.Human Factors.","DOI":"10.1145\/1367497.1367587"},{"key":"e_1_2_8_3_1","first-page":"1","article-title":"The Reference Interview: Theories and Practice","volume":"2008","author":"Brown S. W.","year":"2008","journal-title":"Library Philosophy Practice"},{"key":"e_1_2_8_4_1","unstructured":"Chen Y. &Kim Y.\u2010mi.(2008).Knowledge Market Design : A Field Experiment at Google Answers 1\u201335."},{"key":"e_1_2_8_5_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.10361"},{"key":"e_1_2_8_6_1","doi-asserted-by":"publisher","DOI":"10.1080\/13614560701711917"},{"key":"e_1_2_8_7_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.1177"},{"key":"e_1_2_8_8_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.21026"},{"key":"e_1_2_8_9_1","doi-asserted-by":"crossref","unstructured":"Mabry C. H.(2004).The Reference Interview as Partnership: An Examination of Librarian Library User and Social Interaction.The Reference Librarian (917903831).","DOI":"10.1300\/J120v40n83_05"},{"issue":"3","key":"e_1_2_8_10_1","first-page":"164","article-title":"On the boundaries of reference Services: Questioning and Library 2.0","volume":"50","author":"Mon L.","year":"2009","journal-title":"Journal of Education for Library and Information Science"},{"key":"e_1_2_8_11_1","first-page":"1915","volume-title":"JASIST","author":"Saracevic T.","year":"2007"},{"key":"e_1_2_8_12_1","article-title":"Measuring effectiveness and user satisfaction in Yahoo! Answers","volume":"2011","author":"Shah C.","year":"2011","journal-title":"First Monday; Volume 16, Number 2\u20137 February"},{"key":"e_1_2_8_13_1","doi-asserted-by":"crossref","unstructured":"Shah C. &Pomerantz J.(2010).Evaluating and predicting answer quality in community QA.Proceeding of the 33rd international ACM SIGIR conference on Research and development in information retrieval \u2013 SIGIR '10(p.411). New York New York USA: ACM Press.","DOI":"10.1145\/1835449.1835518"},{"key":"e_1_2_8_14_1","doi-asserted-by":"publisher","DOI":"10.1108\/00220410910983083"},{"key":"e_1_2_8_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/02763870903361854"}],"container-title":["Proceedings of the American Society for Information Science and Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fmeet.2011.14504801180","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/meet.2011.14504801180","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,20]],"date-time":"2025-10-20T13:49:37Z","timestamp":1760968177000},"score":1,"resource":{"primary":{"URL":"https:\/\/asistdl.onlinelibrary.wiley.com\/doi\/10.1002\/meet.2011.14504801180"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,1]]},"references-count":14,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,1]]}},"alternative-id":["10.1002\/meet.2011.14504801180"],"URL":"https:\/\/doi.org\/10.1002\/meet.2011.14504801180","archive":["Portico"],"relation":{},"ISSN":["0044-7870","1550-8390"],"issn-type":[{"value":"0044-7870","type":"print"},{"value":"1550-8390","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,1]]}}}