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The study explores the situational experiences of refugees and asylum seekers engaging with integration processes and systems through individual semi\u2010structured interviews. Dervin's sense\u2010making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.<\/jats:p>","DOI":"10.1002\/pra2.2017.14505401034","type":"journal-article","created":{"date-parts":[[2017,10,24]],"date-time":"2017-10-24T03:35:36Z","timestamp":1508816136000},"page":"308-317","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":12,"title":["Investigating the information gaps in refugee integration"],"prefix":"10.1002","volume":"54","author":[{"given":"Olubukola","family":"Oduntan","sequence":"first","affiliation":[{"name":"Dept. of Computer and Information Sciences University of Strathclyde  UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ian","family":"Ruthven","sequence":"additional","affiliation":[{"name":"Dept. of Computer and Information Sciences University of Strathclyde  UK"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2017,10,24]]},"reference":[{"key":"e_1_2_11_2_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-4571(1999)50:12<1043::AID-ASI1>3.0.CO;2-X"},{"key":"e_1_2_11_3_1","volume-title":"Theories of information behavior","author":"Bates M. 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