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We interviewed mobile knowledge workers to better understand how video conferencing is used in professional settings. The laws of media provided our theoretical framework. We found that video conferencing enhances the face; retrieves gesture and setting; obsolesces telephone and face\u2010to\u2010face communication, although imperfectly; and reverses into facelessness when sights and sounds from the background become distracting. The telephone may become more obsolete when problems like low bandwidth are resolved. Professionals would benefit from conferencing on devices on which their faces appear larger, and distracting background is less visible. Novel, in this work, are the consequences of video conferencing working too well.<\/jats:p>","DOI":"10.1002\/pra2.2017.14505401148","type":"journal-article","created":{"date-parts":[[2017,10,24]],"date-time":"2017-10-24T03:35:36Z","timestamp":1508816136000},"page":"764-765","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Too much information: Video conferencing for professional communication"],"prefix":"10.1002","volume":"54","author":[{"given":"Sarah Beth","family":"Nelson","sequence":"first","affiliation":[{"name":"University of North Carolina USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mohammad Hossein","family":"Jarrahi","sequence":"additional","affiliation":[{"name":"University of North Carolina USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2017,10,24]]},"reference":[{"volume-title":"The shallows: What the internet is doing to our brains","year":"2011","author":"Carr N.","key":"e_1_2_6_2_1"},{"issue":"2","key":"e_1_2_6_3_1","article-title":"Towards an ecology of understanding: Semiotics, medium theory, and the uses of meaning","volume":"3","author":"Leverette M.","year":"2003","journal-title":"Image and Narrative"},{"volume-title":"Understanding media: The extensions of man","year":"2003","author":"McLuhan M.","key":"e_1_2_6_4_1"},{"volume-title":"Laws of media: The new science","year":"1988","author":"McLuhan M.","key":"e_1_2_6_5_1"},{"key":"e_1_2_6_6_1","doi-asserted-by":"publisher","DOI":"10.1080\/014492999118931"},{"key":"e_1_2_6_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2016.11.008"},{"key":"e_1_2_6_8_1","doi-asserted-by":"crossref","unstructured":"Nilsen L. 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