{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,10,23]],"date-time":"2023-10-23T06:11:40Z","timestamp":1698041500602},"reference-count":16,"publisher":"Wiley","issue":"4","license":[{"start":{"date-parts":[[2006,10,27]],"date-time":"2006-10-27T00:00:00Z","timestamp":1161907200000},"content-version":"vor","delay-in-days":5809,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J. Softw. Maint: Res. Pract."],"published-print":{"date-parts":[[1990,12]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Software maintenance is an important activity, but is often perceived as less challenging than software development. By following a management\u2010led discipline of data collection and reporting, maintenance control and visibility can be achieved. The discipline aims to promote the maintenance function within an organization and show that it is as demanding as software development.<\/jats:p><jats:p>This paper describes a maintenance data collection scheme (MDCS) which was implemented at an industrial site, as a case study. This implementation resulted in: an increase in management control, promotion of maintenance to senior management, systematic recording of faults, and the successful application of a statistical model to the weekly number of maintenance incidents. An incident form was developed to record data on the effort necessary to resolve incidents, the elapsed time, status, category and severity of incidents. It turned out that maintenance incident effort was highly variable. Maintenance reports were prepared for management based on the results of data analysis. These reports addressed the following questions: Is the maintenance effort increasing or decreasing? How fast are maintenance problems being dealt with? Which systems are demanding the most effort? Statistical techniques were used to model maintenance activities. Multivariate techniques were found to be inappropriate for the type of data collected. A log\u2010normal distribution was fitted to the weekly number of maintenance incidents. This distribution gave a confidence interval of practical use for management.<\/jats:p>","DOI":"10.1002\/smr.4360020404","type":"journal-article","created":{"date-parts":[[2006,11,17]],"date-time":"2006-11-17T15:31:29Z","timestamp":1163777489000},"page":"223-240","source":"Crossref","is-referenced-by-count":5,"title":["Measures for maintenance management: A case study"],"prefix":"10.1002","volume":"2","author":[{"given":"Martin","family":"Neil","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert J.","family":"Cole","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"David","family":"Slater","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2006,10,27]]},"reference":[{"key":"e_1_2_1_2_1","doi-asserted-by":"crossref","unstructured":"Bennet K. (1989) \u2018The software maintenance of large software systems: management methods and tools\u2019 CSR Sixth Annual Conference on Large Software Systems.","DOI":"10.1007\/978-94-009-0771-3_1"},{"key":"e_1_2_1_3_1","volume-title":"Software Engineering Economics","author":"Boehm B. W.","year":"1981"},{"key":"e_1_2_1_4_1","volume-title":"Statistical Models in Applied Science","author":"Bury K.","year":"1975"},{"key":"e_1_2_1_5_1","unstructured":"Comer P. Bradley P.andRoss N.(1987)Software Data Library (SWDL) Deliverable No. 4 Software Data Collection Manual\u2013Issue 1 SWDL Alvey Consortium (P. Comer AEA Technology (NCSR) Wigshaw Lane Culcheth Warrington WA3 4NE UK)470\u2013471."},{"key":"e_1_2_1_6_1","volume-title":"Software Engineering Metrics and Models","author":"Conte","year":"1986"},{"key":"e_1_2_1_7_1","volume-title":"Multivariate Analysis, Methods and Applications","author":"Dillan W. R.","year":"1984"},{"key":"e_1_2_1_8_1","unstructured":"Fenton N.(1988)Software Measurement. CSSE South Bank Poly 1988. (From CSR Software Reliability and Metrics Newsletter July 1988.)"},{"key":"e_1_2_1_9_1","unstructured":"Kitchenham B. A.(1986)REQUEST (ESPRIT\/300) Software Quality Modelling Measurement and Prediction: Quality Factors Quality Criteria and Quality Metrics REQUEST Consortium (REQUEST Project Manager STC Technology Ltd Copthall House Nelson Place Newcastle Under\u2010Lyme UK)."},{"key":"e_1_2_1_10_1","volume-title":"QUALMS User Manual","author":"Leelasena L.","year":"1989"},{"key":"e_1_2_1_11_1","doi-asserted-by":"crossref","first-page":"308","DOI":"10.1109\/TSE.1976.233837","article-title":"A complexity measure","volume":"2","author":"McCabe T. J.","year":"1976","journal-title":"IEEE Transaction in Software Engineering"},{"key":"e_1_2_1_12_1","volume-title":"Software Reliability Data Collection: Problems and Standards","author":"Mellor P.","year":"1985"},{"key":"e_1_2_1_13_1","volume-title":"Assessment of Systems Reliability and Data Collection Standard (Draft), QMS\/2\/3\/1","author":"Mellor P.","year":"1989"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1093\/comjnl\/27.4.340"},{"key":"e_1_2_1_15_1","volume-title":"Software Engineering: A Practitioner's Approach","author":"Pressman R. S.","year":"1988"},{"key":"e_1_2_1_16_1","volume-title":"REQUEST (ESPRIT\/300) Version 2.0 High\u2010level Data Model Design","author":"Ross N.","year":"1989"},{"key":"e_1_2_1_17_1","unstructured":"SCOPE Consortium(1989)Software Certification Programme in Europe (SCOPE) ESPRIT II P2151 Technical Annex. (SCOPE Project Manager Alain Roan Verilog SA 150 rue Nicolas Vauquelin 31081 Toulouse\u2010Cedex France)."}],"container-title":["Journal of Software Maintenance: Research and Practice"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fsmr.4360020404","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/smr.4360020404","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,22]],"date-time":"2023-10-22T22:27:40Z","timestamp":1698013660000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1002\/smr.4360020404"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1990,12]]},"references-count":16,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1990,12]]}},"alternative-id":["10.1002\/smr.4360020404"],"URL":"https:\/\/doi.org\/10.1002\/smr.4360020404","archive":["Portico"],"relation":{},"ISSN":["1040-550X","1096-908X"],"issn-type":[{"value":"1040-550X","type":"print"},{"value":"1096-908X","type":"electronic"}],"subject":[],"published":{"date-parts":[[1990,12]]}}}