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Our study explored caregiver experiences of infants with major CAs in Kenya and co\u2010developed interventions using human\u2010centered design (HCD).<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>We conducted a qualitative study at Kenya's second largest referral hospital (August 2023 to January 2024). Thirty\u2010one caregivers of 23 infants with major CAs completed interviews on experiences and care needs, analyzed thematically using the socio\u2010ecological model (individual, family, healthcare, and community domains). We conducted three HCD workshops with 19 healthcare providers and 15 caregivers to co\u2010develop interventions to improve CA services.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Caregivers reported emotional distress, stigma, and financial and geographic barriers to care. Key healthcare challenges included limited antenatal diagnosis, inadequate provider communication, insufficient peer support, and poor access to CA information. Community stigma contributed to parental isolation and distress, though social and spiritual networks offered coping support. Workshop participants identified stigma and fragmented care as critical issues and proposed feasible interventions, including caregiver support groups, dedicated counselors, provider training, integrated community counseling, improved infrastructure, and stronger support networks to enhance person\u2010centered care.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Engaging caregivers and providers through HCD highlighted major psychosocial and healthcare barriers and generated contextually relevant strategies to improve care for infants with CAs in Kenya. Future research should evaluate the implementation and effects of these interventions on patient\u2010 and family\u2010centered outcomes.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1002\/bdr2.70014","type":"journal-article","created":{"date-parts":[[2026,2,2]],"date-time":"2026-02-02T10:06:37Z","timestamp":1770026797000},"update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Human\u2010Centered Design of a Contextualized Service Delivery Model for Families of Infants With Major Congenital Anomalies in Kenya"],"prefix":"10.1002","volume":"118","author":[{"given":"Audrey","family":"Chepkemoi","sequence":"first","affiliation":[{"name":"Department of Pediatrics Moi Teaching and Referral Hospital  Eldoret Kenya"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Molly","family":"McPheron","sequence":"additional","affiliation":[{"name":"Department of Pediatrics Indiana University School of Medicine  Indianapolis Indiana USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Violet","family":"Naanyu","sequence":"additional","affiliation":[{"name":"Department of Sociology, Psychology and Anthropology Moi University School of Arts and Social Science  Eldoret Kenya"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"James G.","family":"Carlucci","sequence":"additional","affiliation":[{"name":"Department of Pediatrics Indiana University School of Medicine  Indianapolis Indiana USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Caroline","family":"Kerich","sequence":"additional","affiliation":[{"name":"Academic Model Providing Access to Healthcare  Eldoret Kenya"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Winnie","family":"Matelong","sequence":"additional","affiliation":[{"name":"Academic Model Providing Access to Healthcare  Eldoret 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