{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,12]],"date-time":"2026-01-12T12:46:02Z","timestamp":1768221962245,"version":"3.49.0"},"reference-count":18,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2025,12,4]],"date-time":"2025-12-04T00:00:00Z","timestamp":1764806400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"},{"start":{"date-parts":[[2025,12,4]],"date-time":"2025-12-04T00:00:00Z","timestamp":1764806400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/doi.wiley.com\/10.1002\/tdm_license_1.1"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Health Planning &amp;amp; Management"],"published-print":{"date-parts":[[2026,1]]},"abstract":"<jats:title>ABSTRACT<\/jats:title>\n                  <jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Outpatient appointments account for 85% of hospital activity and are fundamental to the running of the National Health Service (NHS). The COVID\u201019 pandemic and government initiatives have prompted outpatient services transformation. We aimed to determine research priorities for outpatient transformation, which represent the shared priorities of patients, their families, carers and healthcare professionals.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>We established a national (UK) priority setting partnership (PSP) with the James Lind Alliance (JLA) to capture the top 10 research priorities regarding outpatient service delivery. Research priorities were identified by patients, carers, healthcare professionals and outpatient administrative teams during two nationwide surveys from June 2022 to December 2023.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>The top research priorities included how to identify and complete all necessary tests and relevant medical history before an outpatient appointment, establishing the most effective ways to decrease the time gap between an investigation and sharing the results with patients, and how to involve patients in decisions regarding their care. Additional priorities included establishing the best ways of deciding which types of conditions can be managed virtually, how technology can be incorporated into patient care, and the best ways to deliver information to patients about their conditions. The need to improve the outpatient experience was also highlighted.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>We have identified the top 10 research priorities to be developed and disseminated to research funders and key policy stakeholders. We hope that this process will inform future national research strategies and funding to ensure that outpatient transformation addresses the themes highlighted from the PSP.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1002\/hpm.70039","type":"journal-article","created":{"date-parts":[[2025,12,4]],"date-time":"2025-12-04T17:00:27Z","timestamp":1764867627000},"page":"214-220","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["The Top Ten Research Priorities for Outpatient Service Delivery: A South West London Outpatient Transformation Group and James Lind Alliance Priority Setting Partnership"],"prefix":"10.1002","volume":"41","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1901-8214","authenticated-orcid":false,"given":"Diego Agust\u00edn","family":"Abelleyra Lastoria","sequence":"first","affiliation":[{"name":"St George's University London  London UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3462-923X","authenticated-orcid":false,"given":"Marie\u2010Claire","family":"Rebeiz","sequence":"additional","affiliation":[{"name":"St George's University Hospitals NHS Foundation Trust  London UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Caroline Blanca","family":"Hing","sequence":"additional","affiliation":[{"name":"St George's University Hospitals NHS Foundation Trust  London UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"name":"the Outpatient Services Delivery Collaborative Group","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2025,12,4]]},"reference":[{"key":"e_1_2_12_2_1","unstructured":"NHS England. \u201cNHS England Monthly Operational Statistics June 2023 \u201d2023. Accessed April 26 2024 https:\/\/www.england.nhs.uk\/long\u2010read\/monthly\u2010operational\u2010statistics\/#:~:text=65%20week%20waits&text=Instead%2C%20they%20require%20some%20combination of%20which%20are%20follow%20ups."},{"key":"e_1_2_12_3_1","unstructured":"NHS England. \u201cWhat Does the Future of Outpatients Look Like? \u201d2023. Accessed April 26 2024 https:\/\/www.england.nhs.uk\/blog\/what\u2010does\u2010the\u2010future\u2010of\u2010outpatients\u2010look\u2010like\/."},{"key":"e_1_2_12_4_1","unstructured":"NHS England. \u201cDelivering Outpatient Appointments Through Video Consultations \u201d2022. Accessed April 26 2024 https:\/\/www.england.nhs.uk\/publication\/case\u2010study\u2010delivering\u2010outpatient\u2010appointments\u2010through\u2010video\u2010consultations\/."},{"key":"e_1_2_12_5_1","unstructured":"NHS England. \u201cOutpatients \u201d2023. Accessed April 26 2024 https:\/\/gettingitrightfirsttime.co.uk\/cross_cutting_theme\/outpatients\/#:~:text=GIRFT%20and%20OPRT%3A%20Tackling%20demand escalating%20demand%20for%20outpatient%20appointments."},{"key":"e_1_2_12_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0140\u20106736(10)60712\u2010X"},{"key":"e_1_2_12_7_1","unstructured":"James Lind Alliance. \u201cThe James Lind Alliance \u201d2023. Accessed April 26 2024 https:\/\/www.jla.nihr.ac.uk\/."},{"key":"e_1_2_12_8_1","unstructured":"National Health Service. \u201cThe NHS Long Term Plan \u201d2019. Accessed April 26 2024 https:\/\/www.longtermplan.nhs.uk\/publication\/nhs\u2010long\u2010term\u2010plan\/."},{"key":"e_1_2_12_9_1","unstructured":"Royal College of Physicians. \u201cModern Outpatient Care \u2013 Principles and Practice for Patient\u2010Centred Outpatient Care \u201d2023. Accessed April 26 2024 https:\/\/www.rcplondon.ac.uk\/projects\/outputs\/modern\u2010outpatient\u2010care\u2010principles\u2010and\u2010practice\u2010patient\u2010centred\u2010outpatient\u2010care."},{"key":"e_1_2_12_10_1","unstructured":"NHS England. \u201cOutpatient Recovery and Transformation Programme \u201d2022. Accessed April 26 2024 https:\/\/www.england.nhs.uk\/outpatient\u2010transformation\u2010programme\/."},{"key":"e_1_2_12_11_1","unstructured":"The National Institute for Health and Care Research. \u201cIdentify Research Needs \u201d2024. Accessed April 21 2024 https:\/\/www.nihr.ac.uk\/partners\u2010and\u2010industry\/charities\/identify\u2010research\u2010needs.htm."},{"key":"e_1_2_12_12_1","unstructured":"National Health Service. \u201cHospital Outpatient Activity 2021\u20132022 \u201d2023. Accessed April 22 2024 https:\/\/digital\u2010nhs\u2010uk.translate.goog\/data\u2010and\u2010information\/publications\/statistical\/hospital\u2010outpatient\u2010activity\/2021\u201022?_x_tr_sl=en&_x_tr_tl=es&_x_tr_hl=es\u2010419&_x_tr_pto=sc."},{"key":"e_1_2_12_13_1","doi-asserted-by":"publisher","DOI":"10.3389\/fpubh.2022.787135"},{"key":"e_1_2_12_14_1","doi-asserted-by":"publisher","DOI":"10.5694\/mja2.51799"},{"key":"e_1_2_12_15_1","unstructured":"National Health Service.Data on Written Complaints in the NHS 2022\u201023(2023). 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