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A total of 80 parents participated in semistructured face\u2010to\u2010face interviews approximately 6 months after being recruited from shelters located in 4 states across the United States. Qualitative analyses identified common challenges of service use, strategies of service recipients, and characteristics of positive and negative service experiences. Challenges of service use included Catch\u201022s resulting from incongruity between service policies and procedures and participants\u2019 contexts and requirements of other services, confusion and uncertainty resulting from absent or insufficient communication about services, and long waitlists. Participants demonstrated persistence and determination, networked with service providers, and activated formal resources. Positive service experiences were tailored to families\u2019 needs and marked by clear and consistent communication between providers and with service recipients. Findings suggest effective health communication tactics should be applied to housing services. 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