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In Portland, Oregon, advocates lobbied for a new model of emergency response for 911 calls involving unhoused community members and people experiencing behavioral health crises. To ensure the program reflected the needs and perspectives of people experiencing homelessness, teams of researchers, community volunteers, and people with lived experience interviewed 184 people in camps, shelters, and parks. Teams asked unhoused people how the program should be designed, including who the first responders should be, how they should approach individuals in crisis, what resources they should provide, and how they should be trained. This article describes the methods, findings, and recommendations from our collaborative survey process aimed at ensuring that the voices of people experiencing homelessness informed the development of the Portland Street Response pilot program.<\/jats:p>","DOI":"10.1002\/jcop.22601","type":"journal-article","created":{"date-parts":[[2021,5,18]],"date-time":"2021-05-18T15:19:32Z","timestamp":1621351172000},"page":"2013-2030","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":16,"title":["Engaging unhoused community members in the design of an alternative first responder program aimed at reducing the criminalization of homelessness"],"prefix":"10.1002","volume":"50","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7312-8908","authenticated-orcid":false,"given":"Greg","family":"Townley","sequence":"first","affiliation":[{"name":"Department of Psychology Portland State University  Portland Oregon USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kaia","family":"Sand","sequence":"additional","affiliation":[{"name":"Street Roots  Portland Oregon USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Thea","family":"Kindschuh","sequence":"additional","affiliation":[{"name":"Mapping Action Collective  Portland Oregon USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8374-7649","authenticated-orcid":false,"given":"Holly","family":"Brott","sequence":"additional","affiliation":[{"name":"Department of Psychology Portland State University  Portland Oregon USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0952-0769","authenticated-orcid":false,"given":"Emily","family":"Leickly","sequence":"additional","affiliation":[{"name":"Department of Psychology Portland State University  Portland Oregon USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2021,5,18]]},"reference":[{"key":"e_1_2_14_2_1","doi-asserted-by":"publisher","DOI":"10.1093\/sw\/sww011"},{"key":"e_1_2_14_3_1","volume-title":"Alternatives to arrests and police responses to homelessness","author":"Batko S.","year":"2020"},{"key":"e_1_2_14_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.npls.2016.01.001"},{"key":"e_1_2_14_5_1","doi-asserted-by":"publisher","DOI":"10.2105\/AJPH.2005.063321"},{"key":"e_1_2_14_6_1","volume-title":"2019 Point\u2010in\u2010time: Count of homelessness in Portland\/Gresham\/Multnomah County, Oregon","author":"City of Portland","year":"2019"},{"key":"e_1_2_14_7_1","unstructured":"City of Portland Office of Management and Finance. (2020). Protecting health and safety: Campsite cleanup changes.https:\/\/www.portlandoregon.gov\/toolkit\/article\/756745"},{"key":"e_1_2_14_8_1","doi-asserted-by":"publisher","DOI":"10.1353\/hpu.2015.0018"},{"key":"e_1_2_14_9_1","doi-asserted-by":"publisher","DOI":"10.1080\/10511482.2018.1424723"},{"key":"e_1_2_14_10_1","doi-asserted-by":"publisher","DOI":"10.1007\/s13524-018-0717-0"},{"key":"e_1_2_14_11_1","doi-asserted-by":"publisher","DOI":"10.1177\/1524839912472904"},{"key":"e_1_2_14_12_1","article-title":"The need for a better first response on Portland Streets","author":"Green E.","year":"2019","journal-title":"Street Roots"},{"key":"e_1_2_14_13_1","unstructured":"Harbarger M.(2020 May 26). Could motels hit hard by coronavirus pandemic help answer Portland's homeless shelter problems?https:\/\/www.oregonlive.com\/health\/2020\/05\/could-motels-hit-hard-by-coronavirus-pandemic-help-answer-portlands-homeless-shelter-problems.html"},{"key":"e_1_2_14_14_1","article-title":"Denver successfully sent mental health professionals, not police, to hundreds of calls","author":"Hauck G.","year":"2021","journal-title":"USA Today"},{"key":"e_1_2_14_15_1","volume-title":"Seattle police Department CIT Culture Survey Final Report","author":"Helfgott J. 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Portlanders call 911 to report \u201cunwanted\u201d people more than any other reason. We listened in.Willamette Week.\u00a0https:\/\/www.wweek.com\/news\/2019\/02\/06\/portlanders-call-911-to-report-unwanted-people-more-than-any-other-reason-we-listened-in\/"},{"key":"e_1_2_14_30_1","doi-asserted-by":"publisher","DOI":"10.17730\/0018-7259-74.2.125"},{"key":"e_1_2_14_31_1","volume-title":"Mother Jones","author":"Smith A.V.","year":"2020"},{"issue":"3","key":"e_1_2_14_32_1","first-page":"33","article-title":"You're an embarrassment: Un\u2010housed people's understandings of policing in downtown San Diego","volume":"19","author":"Welsh M.","year":"2018","journal-title":"Criminology, Criminal Justice, Law, and Society"},{"key":"e_1_2_14_33_1","doi-asserted-by":"publisher","DOI":"10.1080\/10530789.2020.1763573"},{"key":"e_1_2_14_34_1","doi-asserted-by":"publisher","DOI":"10.1002\/pop4.210"},{"key":"e_1_2_14_35_1","article-title":"Portland homeless accounted for majority of police arrests in 2017, analysis finds","author":"Woolington R.","year":"2018","journal-title":"The Oregonian"},{"key":"e_1_2_14_36_1","doi-asserted-by":"publisher","DOI":"10.1093\/jurban\/jth143"},{"key":"e_1_2_14_37_1","first-page":"308","volume-title":"Applications of social science research methods to questions in information and library science","author":"Zhang Y.","year":"2009"}],"container-title":["Journal of Community Psychology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/jcop.22601","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/full-xml\/10.1002\/jcop.22601","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/jcop.22601","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,25]],"date-time":"2023-08-25T08:54:41Z","timestamp":1692953681000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1002\/jcop.22601"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,18]]},"references-count":36,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2022,5]]}},"alternative-id":["10.1002\/jcop.22601"],"URL":"https:\/\/doi.org\/10.1002\/jcop.22601","archive":["Portico"],"relation":{"has-review":[{"id-type":"doi","id":"10.1002\/JCOP.22601\/v1\/decision1","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v2\/response1","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v1\/review1","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v1\/review2","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v2\/review1","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v2\/review2","asserted-by":"object"},{"id-type":"doi","id":"10.1002\/JCOP.22601\/v2\/decision1","asserted-by":"object"}]},"ISSN":["0090-4392","1520-6629"],"issn-type":[{"value":"0090-4392","type":"print"},{"value":"1520-6629","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,5,18]]},"assertion":[{"value":"2020-10-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2021-04-26","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2021-05-18","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}