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In this study, we gathered data from 10 community\u2010based organizations (CBO's) in the United States that work to provide services for people experiencing homelessness. The combined CBO's span across rural, urban, and a mixture of both settings. We identified three needs that the CBO's indicated to be urgent: (1) the increased need for basic services among guests\/clients, (2) new organizational challenges for the CBO's, and (3) issues related to emergency management and disasters. Among these urgent needs, respondents also indicated the need for emotional support for staff and volunteers experiencing burnout during the COVID\u201019 response. They also expressed some unique aspects of new care delivery systems, such as clients' willingness to engage in rehabilitation programs because of noncongregate sheltering options corresponding with those support services.<\/jats:p>","DOI":"10.1002\/jcop.22609","type":"journal-article","created":{"date-parts":[[2021,5,25]],"date-time":"2021-05-25T15:49:53Z","timestamp":1621957793000},"page":"1816-1830","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":35,"title":["The role of homelessness community based organizations during COVID\u201019"],"prefix":"10.1002","volume":"50","author":[{"given":"Cotina Lane","family":"Pixley","sequence":"first","affiliation":[{"name":"Disaster Science &amp; Management Program University of Delaware  Newark Delaware USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Felicia A.","family":"Henry","sequence":"additional","affiliation":[{"name":"Department of Sociology &amp; Criminal Justice University of Delaware  Newark Delaware USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8420-8762","authenticated-orcid":false,"given":"Sarah E.","family":"DeYoung","sequence":"additional","affiliation":[{"name":"Department of Sociology &amp; Criminal Justice University of Delaware  Newark Delaware USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marc R.","family":"Settembrino","sequence":"additional","affiliation":[{"name":"Department of Sociology &amp; Criminal Justice Southeastern Louisiana University  Hammond Louisiana USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2021,5,25]]},"reference":[{"issue":"3","key":"e_1_2_10_2_1","first-page":"8","article-title":"Homeless women in Malaysia: Their choice or victims of situations","volume":"5","author":"Adib N. 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