{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,23]],"date-time":"2026-08-23T15:57:09Z","timestamp":1787500629589,"version":"build-2736575974"},"reference-count":43,"publisher":"Wiley","issue":"11","license":[{"start":{"date-parts":[[2024,5,29]],"date-time":"2024-05-29T00:00:00Z","timestamp":1716940800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Veterinary Record"],"published-print":{"date-parts":[[2024,6]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge, financial aspects, interpersonal skills and professionalism.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>By employing a cross\u2010sectional study design through a survey\u2010based investigation, horse owners' initial contact preferences and their perceptions of the importance of various aspects of veterinary care in different scenarios were explored. Categories included professional versus amateur and competitive versus non\u2010competitive horse owners. Quantitative data analysis was performed.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>\n                      Data from 1153 participants revealed that horse owners promptly contacted veterinarians for colic (92.7%) but delayed for lameness (51.8%) and pre\u2010purchase examinations (63.0%). Overall, quality of care emerged as the most important aspect of veterinary care for horse owners, with financial aspects considered least important. Competitive and professional horse owners prioritised financial aspects and professionalism, whereas non\u2010professional and non\u2010competitive horse owners prioritised quality of care and interpersonal skills (\n                      <jats:italic>p<\/jats:italic>\n                      \u00a0&lt;\u00a00.005).\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Limitations<\/jats:title>\n                    <jats:p>Survey distribution relied on a snowball effect, internet access was necessary and the study exclusively represents the Western equine community. Potential bias should be acknowledged.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>The perceived importance of various aspects of veterinary care varies depending on the nature of the consultation and the horse owner type. Tailoring veterinary services can improve client satisfaction by aligning with diverse expectations.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1002\/vetr.4197","type":"journal-article","created":{"date-parts":[[2024,5,29]],"date-time":"2024-05-29T11:34:43Z","timestamp":1716982483000},"source":"Crossref","is-referenced-by-count":6,"title":["Survey\u2010based investigation of sports and leisure horse owners\u2019 approaches to, and expectations of, equine veterinary care"],"prefix":"10.1002","volume":"194","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9633-9871","authenticated-orcid":false,"given":"Yteke","family":"Elte","sequence":"first","affiliation":[{"name":"Department of Clinical Sciences, Faculty of Veterinary Medicine Utrecht University Utrecht The Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Inga","family":"Wolframm","sequence":"additional","affiliation":[{"name":"Van Hall Larenstein University of Applied Sciences  Velp The Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ilse","family":"van Grevenhof","sequence":"additional","affiliation":[{"name":"Van Hall Larenstein University of Applied Sciences  Velp The Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mirjam","family":"Nielen","sequence":"additional","affiliation":[{"name":"Department of Population Health Sciences, Faculty of Veterinary Medicine Utrecht University  Utrecht The Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ren\u00e9","family":"van Weeren","sequence":"additional","affiliation":[{"name":"Department of Clinical Sciences, Faculty of Veterinary Medicine Utrecht University Utrecht The Netherlands"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2024,5,29]]},"reference":[{"key":"e_1_2_13_2_1","doi-asserted-by":"publisher","DOI":"10.21836\/PEM20090104"},{"key":"e_1_2_13_3_1","doi-asserted-by":"publisher","DOI":"10.1002\/vetr.640"},{"issue":"1","key":"e_1_2_13_4_1","first-page":"12","article-title":"SERVQUAL: a multiple\u2010item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parasuraman AP","year":"1988","journal-title":"J Retail"},{"key":"e_1_2_13_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJRDM-11-2016-0209"},{"key":"e_1_2_13_6_1","doi-asserted-by":"publisher","DOI":"10.3389\/fvets.2023.1036388"},{"issue":"2","key":"e_1_2_13_7_1","article-title":"Emergency conditions in horses: opinions and decision making of livery yard owners","volume":"4","author":"Bowden A","year":"2019","journal-title":"Vet Evid"},{"key":"e_1_2_13_8_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.prevetmed.2020.105011"},{"key":"e_1_2_13_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cveq.2012.03.001"},{"key":"e_1_2_13_10_1","doi-asserted-by":"publisher","DOI":"10.1017\/S104909652100041X"},{"key":"e_1_2_13_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jveb.2011.10.007"},{"key":"e_1_2_13_12_1","unstructured":"2021 AHP Equine Industry Survey.American Horse Publications. Available from:https:\/\/www.americanhorsepubs.org\/2021\u2010equine\u2010survey\/"},{"key":"e_1_2_13_13_1","unstructured":"Which countries have the most horses? Available from:https:\/\/www.horsemart.co.uk\/community\/news\u2010events\/which\u2010countries\u2010have\u2010the\u2010most\u2010horses\u2010"},{"key":"e_1_2_13_14_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cveq.2014.04.001"},{"key":"e_1_2_13_15_1","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0238874"},{"key":"e_1_2_13_16_1","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.n3111"},{"key":"e_1_2_13_17_1","doi-asserted-by":"publisher","DOI":"10.1037\/0003-066X.43.5.349"},{"key":"e_1_2_13_18_1","doi-asserted-by":"publisher","DOI":"10.1136\/vr.105881"},{"key":"e_1_2_13_19_1","doi-asserted-by":"publisher","DOI":"10.1111\/evj.13564"},{"key":"e_1_2_13_20_1","doi-asserted-by":"publisher","DOI":"10.1136\/vr.101745"},{"key":"e_1_2_13_21_1","doi-asserted-by":"publisher","DOI":"10.2746\/095777307X186875"},{"key":"e_1_2_13_22_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.rvsc.2013.05.007"},{"key":"e_1_2_13_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cveq.2007.04.008"},{"key":"e_1_2_13_24_1","volume-title":"National economic cost of equine lameness, colic, and equine protozoal myeloencephalitis in the United States","author":"United States Department of Agriculture. Animal and Plant Health Inspection Service. Veterinary Services","year":"2001"},{"key":"e_1_2_13_25_1","volume-title":"Lameness and laminitis in U.S. horses. Vol. 348","author":"United States Department of Agriculture. Animal and Plant Health Inspection Service. Veterinary Services","year":"2000"},{"key":"e_1_2_13_26_1","doi-asserted-by":"publisher","DOI":"10.1111\/evj.12970"},{"key":"e_1_2_13_27_1","doi-asserted-by":"publisher","DOI":"10.1002\/vetr.303"},{"key":"e_1_2_13_28_1","doi-asserted-by":"publisher","DOI":"10.1294\/jes.21.67"},{"issue":"1","key":"e_1_2_13_29_1","first-page":"1","article-title":"Trust earning perceptions of sellers and buyers","volume":"9","author":"Hawes JM","year":"1989","journal-title":"J Personal Selling Sales Manage"},{"key":"e_1_2_13_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cveq.2009.07.001"},{"key":"e_1_2_13_31_1","doi-asserted-by":"publisher","DOI":"10.1136\/vr.d925"},{"key":"e_1_2_13_32_1","doi-asserted-by":"publisher","DOI":"10.1108\/08858629810226636"},{"key":"e_1_2_13_33_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2019.04.001"},{"key":"e_1_2_13_34_1","doi-asserted-by":"publisher","DOI":"10.1111\/maq.12162"},{"key":"e_1_2_13_35_1","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679170301"},{"key":"e_1_2_13_36_1","doi-asserted-by":"publisher","DOI":"10.3390\/ani11051352"},{"key":"e_1_2_13_37_1","doi-asserted-by":"publisher","DOI":"10.3390\/ani13213404"},{"key":"e_1_2_13_38_1","doi-asserted-by":"publisher","DOI":"10.2746\/095777309X448944"},{"key":"e_1_2_13_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tvjl.2013.05.021"},{"key":"e_1_2_13_40_1","doi-asserted-by":"publisher","DOI":"10.12968\/ukve.2022.6.3.90"},{"key":"e_1_2_13_41_1","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-7020-4771-8.00060-0"},{"key":"e_1_2_13_42_1","doi-asserted-by":"publisher","DOI":"10.2746\/042516403776014325"},{"key":"e_1_2_13_43_1","doi-asserted-by":"publisher","DOI":"10.2460\/javma.253.3.337"},{"key":"e_1_2_13_44_1","unstructured":"2015 AHP Equine Industry Survey.American Horse Publications. Available from:https:\/\/www.americanhorsepubs.org\/equine\u2010survey\/2015\u2010equine\u2010survey\/"}],"container-title":["Veterinary Record"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/bvajournals.onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/vetr.4197","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,28]],"date-time":"2025-10-28T11:44:39Z","timestamp":1761651879000},"score":1,"resource":{"primary":{"URL":"https:\/\/bvajournals.onlinelibrary.wiley.com\/doi\/10.1002\/vetr.4197"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,5,29]]},"references-count":43,"journal-issue":{"issue":"11","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["10.1002\/vetr.4197"],"URL":"https:\/\/doi.org\/10.1002\/vetr.4197","archive":["Portico"],"relation":{},"ISSN":["0042-4900","2042-7670"],"issn-type":[{"value":"0042-4900","type":"print"},{"value":"2042-7670","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,5,29]]},"article-number":"e4197"}}