{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T14:30:10Z","timestamp":1725460210999},"publisher-location":"Dordrecht","reference-count":7,"publisher":"Springer Netherlands","isbn-type":[{"type":"print","value":"9781402021473"},{"type":"electronic","value":"9781402021480"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004]]},"DOI":"10.1007\/1-4020-2148-8_15","type":"book-chapter","created":{"date-parts":[[2006,2,22]],"date-time":"2006-02-22T12:13:04Z","timestamp":1140610384000},"page":"275-292","source":"Crossref","is-referenced-by-count":0,"title":["Personalized Presentation of Policies and Processes"],"prefix":"10.1007","author":[{"given":"Earl J.","family":"Wagner","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Henry","family":"Lieberman","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"unstructured":"Daniels, D., Matiesanu, C. and Schatsky, D. (2003) Jupiter Consumer Survey Report: The State of Customer Service, 2003. Jupiter Research.","key":"15_CR1"},{"unstructured":"Dhinsa, R. (2003) Self-service: The New Category of Services to Facilitate the Adoption of Online Banking. Jupiter Research.","key":"15_CR2"},{"unstructured":"Forbus, K. and Feltovich, P. (2001) Smart Machines in Education. AAAI Press.","key":"15_CR3"},{"unstructured":"Kolsky, E. (2002) Is Self-Service the Panacea? Gartner, Inc.","key":"15_CR4"},{"unstructured":"Kolsky, E. (2002) The Six Steps for Web Self-Service in Customer Service. Gartner, Inc.","key":"15_CR5"},{"doi-asserted-by":"crossref","unstructured":"Mayer, R. (2001) Multimedia Learning. Cambridge University Press.","key":"15_CR6","DOI":"10.1017\/CBO9781139164603"},{"unstructured":"Wagner, E. (2003) Woodstein: A Web Interface Agent for Debugging E-Commerce. MIT M.S. Thesis.","key":"15_CR7"}],"container-title":["Human-Computer Interaction Series","Designing Personalized User Experiences in eCommerce"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/1-4020-2148-8_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,2,9]],"date-time":"2019-02-09T18:31:21Z","timestamp":1549737081000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/1-4020-2148-8_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004]]},"ISBN":["9781402021473","9781402021480"],"references-count":7,"URL":"https:\/\/doi.org\/10.1007\/1-4020-2148-8_15","relation":{},"ISSN":["1571-5035"],"issn-type":[{"type":"print","value":"1571-5035"}],"subject":[],"published":{"date-parts":[[2004]]}}}