{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T18:53:00Z","timestamp":1725475980316},"publisher-location":"Berlin, Heidelberg","reference-count":11,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783540410249"},{"type":"electronic","value":"9783540452720"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000]]},"DOI":"10.1007\/10722515_20","type":"book-chapter","created":{"date-parts":[[2006,12,30]],"date-time":"2006-12-30T02:24:48Z","timestamp":1167445488000},"page":"244-257","source":"Crossref","is-referenced-by-count":1,"title":["Customer Service Management: An Information Model for Communication Services"],"prefix":"10.1007","author":[{"given":"Michael","family":"Langer","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael","family":"Nerb","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"20_CR1","unstructured":"M4 Interface Requirements and Logical MIB: ATM Network View Version 2. Specification af-nm-0058.001, ATM Forum (May 1999)"},{"key":"20_CR2","doi-asserted-by":"crossref","unstructured":"Bhoj, P., Singhal, S., Chutani, S.: SLA Management in Federated Environments. In: Integrated Network Management VI (IM 1999), Boston (May 1999)","DOI":"10.1109\/INM.1999.770690"},{"key":"20_CR3","volume-title":"Quality of Service - Delivering QoS on the Internet and in Cooperate Networks","author":"P. Ferguson","year":"1998","unstructured":"Ferguson, P., Huston, G.: Quality of Service - Delivering QoS on the Internet and in Cooperate Networks. John Wiley and Sons, Chichester (1998)"},{"key":"20_CR4","unstructured":"Heinanen, J.: Multiprotocol Encapsulation over ATM Adaptation Layer 5. Request for Comments (Standard) RFC 1483, Internet Engineering Task Force (July 1993)"},{"key":"20_CR5","unstructured":"Architecture of Transport Networks based on the Synchronous Digital Hierarchy (SDH). Recommendation G.803, ITU (June 1997)"},{"key":"20_CR6","unstructured":"Generic Functional Architecture of Transport Networks. Recommendation G.805, ITU (November 1995)"},{"key":"20_CR7","unstructured":"ITU-T. OSI Networking and System Aspects - Quality of Service. Recommendation X.641, ITU-T (December 1997)"},{"key":"20_CR8","unstructured":"Langer, M., Loidl, S., Nerb, M.: Customer Service Management: A More Transparent View To Your Subscribed Services. In: Proceedings of the 9th Annual IFIP\/IEEE International Workshop on Distributed Systems: Operations & Management (DSOM 1998), Newark (October 1998)"},{"key":"20_CR9","doi-asserted-by":"crossref","unstructured":"Langer, M., Loidl, S., Nerb, M.: Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. In: Proceedings of the 4th IEEE Symposium on Computers and Communications (ISCC 1999), Sharm El Sheikh, Red Sea, Egypt (July 1999)","DOI":"10.1109\/ISCC.1999.780790"},{"key":"20_CR10","doi-asserted-by":"crossref","unstructured":"Shen, C.-C., Wei, J.Y.: Network-Level Information Models for Integrated ATM\/SONET\/WDM Management. In: Proceedings of the 6th Network Operations and Management Symposium (NOMS 1998) (February 1998)","DOI":"10.1109\/NOMS.1998.654853"},{"key":"20_CR11","unstructured":"Stiller, B.: Quality-of-Service - Dienstg\u00fcte in Hochgeschwindigkeitsnetzen. Internat. Thomson Publ. (1996)"}],"container-title":["Lecture Notes in Computer Science","Trends in Distributed Systems: Towards a Universal Service Market"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/10722515_20","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,3,23]],"date-time":"2019-03-23T15:45:39Z","timestamp":1553355939000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/10722515_20"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2000]]},"ISBN":["9783540410249","9783540452720"],"references-count":11,"URL":"https:\/\/doi.org\/10.1007\/10722515_20","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2000]]}}}