{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T08:36:51Z","timestamp":1774687011471,"version":"3.50.1"},"publisher-location":"Berlin\/Heidelberg","reference-count":5,"publisher":"Springer-Verlag","isbn-type":[{"value":"3540260072","type":"print"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/3-540-28397-8_32","type":"book-chapter","created":{"date-parts":[[2005,11,24]],"date-time":"2005-11-24T12:33:06Z","timestamp":1132835586000},"page":"290-299","source":"Crossref","is-referenced-by-count":0,"title":["Analytical Lead Management in the Automotive Industry"],"prefix":"10.1007","author":[{"given":"Frank","family":"S\u00e4uberlich","sequence":"first","affiliation":[]},{"given":"Kevin","family":"Smith","sequence":"additional","affiliation":[]},{"given":"Mark","family":"Yuhn","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"32_CR1","volume-title":"New Autoshopper.com Study 2004","author":"J.D. Power","year":"2004","unstructured":"J.D. POWER (2004a): New Autoshopper.com Study 2004. J.D. Power & Associates, Westlake Village, California."},{"key":"32_CR2","volume-title":"Dealer Satisfaction with Online Buying Services","author":"J.D. Power","year":"2004","unstructured":"J.D. POWER (2004b): Dealer Satisfaction with Online Buying Services. J.D. Power & Associates, Westlake Village, California."},{"key":"32_CR3","volume-title":"Effectively Using the Internet to Drive Sales in the Channel","author":"Jupiterresearch","year":"2004","unstructured":"JUPITERRESEARCH (2004): Effectively Using the Internet to Drive Sales in the Channel. JupiterResearch, New York."},{"key":"32_CR4","first-page":"601","volume-title":"Handbook of Data Mining and Knowledge Discovery","author":"N. Levin","year":"2002","unstructured":"LEVIN, N. and ZAHAVI, J. (2002): GainSmarts. In: W. Klosgen and J.M. Zytkow (Eds.): Handbook of Data Mining and Knowledge Discovery. Oxford University Press, NY, 601\u2013609."},{"key":"32_CR5","unstructured":"MCGOUGH, J. and S\u00c4UBERLICH, F. (2002): Demonstrating CRM ROI to Stakeholders-Case Study: Audi of America. Presentation at the Second Pan-European Automotive Forum, Automotive CRM 2002, Berlin, 23.\u201324. October 2002."}],"container-title":["Studies in Classification, Data Analysis, and Knowledge Organization","Data Analysis and Decision Support"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/3-540-28397-8_32.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T21:52:31Z","timestamp":1619560351000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/3-540-28397-8_32"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["3540260072"],"references-count":5,"URL":"https:\/\/doi.org\/10.1007\/3-540-28397-8_32","relation":{},"subject":[]}}