{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T17:46:23Z","timestamp":1725471983955},"publisher-location":"Boston, MA","reference-count":11,"publisher":"Springer US","isbn-type":[{"type":"print","value":"9780387346540"},{"type":"electronic","value":"9780387347479"}],"license":[{"start":{"date-parts":[[2006,1,1]],"date-time":"2006-01-01T00:00:00Z","timestamp":1136073600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2006]]},"DOI":"10.1007\/978-0-387-34747-9_36","type":"book-chapter","created":{"date-parts":[[2006,10,8]],"date-time":"2006-10-08T19:56:39Z","timestamp":1160337399000},"page":"345-354","source":"Crossref","is-referenced-by-count":1,"title":["FieldPlan: Tactical Field Force Planning in BT"],"prefix":"10.1007","author":[{"given":"Mathias","family":"Kern","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"George","family":"Anim-Ansah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gilbert","family":"Owusu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chris","family":"Voudouris","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"1","key":"36_CR1","first-page":"7","volume":"13","author":"N. Azarmi","year":"1995","unstructured":"Azarmi N. and Smith R. (1995) Intelligent Scheduling and Planning Systems for Telecommunications Resource Management. In BT Technology Journal, 13(1):7\u201315.","journal-title":"BT Technology Journal"},{"issue":"1","key":"36_CR2","first-page":"46","volume":"13","author":"R. Laithwaite","year":"1995","unstructured":"Laithwaite R. (1995) Work Allocation Challenges and Solutions in a Large-Scale Work Management Environment. In BT Technology Journal, 13(1): 46\u201354.","journal-title":"BT Technology Journal"},{"key":"36_CR3","doi-asserted-by":"crossref","unstructured":"Voudouris C. et.al. (2005) ARMS: An Automated Resource Management System for British Telecommunications plc., In European Journal of Operational Research.","DOI":"10.1016\/j.ejor.2005.01.010"},{"issue":"4","key":"36_CR4","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1023\/A:1027367000962","volume":"21","author":"G. Owusu","year":"2003","unstructured":"Owusu G. et. al. (2003) ARMS: Application of AI and OR Methods to Resource Management, In BT Technology Journal, 21(4):27\u201332.","journal-title":"BT Technology Journal"},{"issue":"1","key":"36_CR5","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1287\/inte.30.1.45.11615","volume":"30","author":"D. Lesaint","year":"2000","unstructured":"Lesaint D., Voudouris C. and Azarmi, N. (2000) Dynamic Workforce Scheduling for British Telecommunications plc., In Interfaces, 30(1):55\u201366.","journal-title":"Interfaces"},{"issue":"4598","key":"36_CR6","doi-asserted-by":"publisher","first-page":"671","DOI":"10.1126\/science.220.4598.671","volume":"220","author":"S. Kirkpatrick","year":"1983","unstructured":"Kirkpatrick S., Gelatt C. D. and Vecchi M. P. (1983) Optimization by Simulated Annealing, In Science, 220(4598):671\u2013680.","journal-title":"Science"},{"issue":"3","key":"36_CR7","first-page":"190","volume":"1","author":"F. Glover","year":"1989","unstructured":"Glover F. (1989) Tabu search: Part I. In OSRA Journal on Computing, 1(3):190\u2013206.","journal-title":"OSRA Journal on Computing"},{"key":"36_CR8","volume-title":"Adaptation in Natural and Artificial Systems","author":"J. H. Holland","year":"1975","unstructured":"Holland J. H. (1975) Adaptation in Natural and Artificial Systems, University of Michigan Press, Ann Arbor, Michigan."},{"issue":"2","key":"36_CR9","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1016\/S0377-2217(98)00099-X","volume":"113","author":"C. Voudouris","year":"1999","unstructured":"Voudouris C. and Tsang E. (1999) Guided Local Search and its application to the Travelling Salesman Problem. In European Journal of Operational Research, 113(2):469\u2013499.","journal-title":"European Journal of Operational Research"},{"key":"36_CR10","unstructured":"Aberdeen Group Report (2004) The Field Service Optimization Benchmark Report-Tapping the Service Supply Chain for Profit and Competitive Advantage."},{"key":"36_CR11","unstructured":"Aberdeen Group Report (2005) Optimising Field Service to Achieve Profitability Goals."}],"container-title":["IFIP International Federation for Information Processing","Artificial Intelligence in Theory and Practice"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-0-387-34747-9_36","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T13:57:53Z","timestamp":1558360673000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-0-387-34747-9_36"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2006]]},"ISBN":["9780387346540","9780387347479"],"references-count":11,"URL":"https:\/\/doi.org\/10.1007\/978-0-387-34747-9_36","relation":{},"ISSN":["1571-5736"],"issn-type":[{"type":"print","value":"1571-5736"}],"subject":[],"published":{"date-parts":[[2006]]}}}