{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T01:56:29Z","timestamp":1725501389763},"publisher-location":"Boston, MA","reference-count":20,"publisher":"Springer US","isbn-type":[{"type":"print","value":"9780387772486"},{"type":"electronic","value":"9780387772493"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-0-387-77249-3_40","type":"book-chapter","created":{"date-parts":[[2008,1,25]],"date-time":"2008-01-25T08:05:50Z","timestamp":1201248350000},"page":"383-391","source":"Crossref","is-referenced-by-count":4,"title":["Review of After-Sales Service Concepts"],"prefix":"10.1007","author":[{"given":"Asbj\u00f8rn","family":"Rolstadaas","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hans-Henrik","family":"Hvolby","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Peter","family":"Falster","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"40_CR1_Ref","unstructured":"Kiritsis, D; Ubiquitous Product Lifecycle Management using Product Embedded Information Devices, IMS 2004."},{"key":"40_CR2_Ref","unstructured":"Moseng, Bj\u00f8rn; Promise project description, \n                    www.promise.no\n                    \n                  , Sintef Technology and Society, 2006."},{"key":"40_CR3_Ref","volume-title":"Global Engineering and Manufacturing in Enterprise Networks, Globeman","author":"Martin Kauer","year":"2003","unstructured":"Kauer, Martin; Burger, G and Hartel, Ingo; An Internet-based Platform for Distributed After-sales Services in the One-of-a-kind Production, in Global Engineering and Manufacturing in Enterprise Networks, Globeman (I. Karvonen et al), Vtt symposium 224, Helsinki, 9-10.12.2002, 2003."},{"key":"40_CR4_Ref","unstructured":"Lee, H. L and Whang, S; E-business and supply chain integration, Sgscmf-W22001, Nov. 2001."},{"key":"40_CR5_Ref","unstructured":"Wise, Richard and Baumgartner, Peter; Go Downstrem imperative in manufacturing, Harvard Business Review, October 1999."},{"key":"40_CR6_Ref","unstructured":"Customer Annuity - successful companies will make customer service and after sales support their competitive advantage, Ups, 2005."},{"key":"40_CR7_Ref","unstructured":"Cohen, Morris A; Agrawal, Narendra and Agrawal, Vipul; Winning in the Aftermarket (HBR OnPoint Enhanced Edition), Harward Business Review OnPoint Article, May, 2006."},{"key":"40_CR8_Ref","unstructured":"Bundschuh, R.G and Dezvane, T. M; How to make after-sales services pay off, The McKinsey Quarterly, 4, 2003."},{"key":"40_CR9_Ref","unstructured":"Hartel, Ingo; Burger, Gerhard; Kamio, Y and Zhou, M; A Reference Model for Collaborative Service, in Global Engineering and Manufacturing in Enterprise Networks, Globeman (I. Karvonen et al), Vtt symposium 224, Helsinki, 9, 2003."},{"key":"40_CR10_Ref","unstructured":"Allmendinger, Glen and Lombreglia, Ralph; Four Strategies for the Age of Smart Services, Harvard Business Review, 131\u2013145, Oct. 2005."},{"key":"40_CR11_Ref","unstructured":"Nilfisk website, \n                    www.nilfisk-advance.com\/Info\/AfterSalesService.aspx\n                    \n                  , last accessed 21 Jan. 2007."},{"key":"40_CR12_Ref","unstructured":"Niro website, \n                    www.niroinc.com\/html\/after_sales\/spare.html\n                    \n                  , last accessed 21 Jan. 2007."},{"key":"40_CR13_Ref","unstructured":"Siemens website, \n                    www.industry.siemens.com\/siemensindustrialservices\/en\/solution_services\/olm-ass\/after-sales-service.htm\n                    \n                  , last accessed 21 Jan. 2007."},{"key":"40_CR14_Ref","unstructured":"ABB website, \n                    www.abb.us\/ServiceGuide\n                    \n                   last accessed 21 Jan. 2007."},{"key":"40_CR15_Ref","unstructured":"Heidelberg website, \n                    www.heidelberg.com\/www\/html\/en\/content\/overview1\/service\/service_support_overview\n                    \n                  , last accessed 21 Jan. 2007."},{"key":"40_CR16_Ref","unstructured":"Teglgaard Christensen, Tim and Hvam, Lars; A configuration System for supportive Purposes in the middle of a product lifecycle. in \u201cCustomer Interaction and Customer Integration Series on Business Informatics and Application Systems\u201d, 2, Blecker, Th.; Friedrich, G., Hvam, L, Edwards, K. ISBN 3-936771-73-1 published by Gito-Verlag, Berlin, 2006."},{"key":"40_CR17_Ref","volume-title":"Imcm 22\u201323 June 2006 Hamburg, Germany, published as part of \"Series on Business informatics and Application systems\"","author":"G Oddsson","year":"2006","unstructured":"Oddsson, G; Hvam, Lars and Lysgaard, Ole; Conceptualizing Embedded Configuration, conference paper \"Customer interaction and Customer Integration\" Imcm 22\u201323 June 2006 Hamburg, Germany, published as part of \"Series on Business informatics and Application systems\", ISBN 3-936771-73-1, Gito-Verlag, Berlin, 2006."},{"key":"40_CR18_Ref","unstructured":"Array configuration - Version 6.2, Modellers guide. Array Technology A\/S, \n                    www.arraytechnology.com\n                    \n                  , 2006."},{"key":"40_CR19_Ref","unstructured":"Franksen, O.I; Introducing Diakoptical Simulation in Engineering Education. The Matrix and Tensor Quarterly. 1\u201316, Sep. 1972."},{"key":"40_CR20_Ref","unstructured":"Rappa, M; Business Models on the web; \n                    www.digitalenterprise.org\/models\/models.html.\n                    \n                   Last accessed 21 Jan. 2007."}],"container-title":["IFIP \u2013 The International Federation for Information Processing","Lean Business Systems and Beyond"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-0-387-77249-3_40.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,29]],"date-time":"2021-04-29T00:12:39Z","timestamp":1619655159000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-0-387-77249-3_40"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9780387772486","9780387772493"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-0-387-77249-3_40","relation":{},"subject":[]}}