{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T01:56:37Z","timestamp":1725501397293},"publisher-location":"Boston, MA","reference-count":12,"publisher":"Springer US","isbn-type":[{"type":"print","value":"9780387772486"},{"type":"electronic","value":"9780387772493"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-0-387-77249-3_49","type":"book-chapter","created":{"date-parts":[[2008,1,25]],"date-time":"2008-01-25T13:05:50Z","timestamp":1201266350000},"page":"475-483","source":"Crossref","is-referenced-by-count":0,"title":["Need to Develop Best Practices for Business Related Services (BRS)"],"prefix":"10.1007","author":[{"given":"Amit","family":"Garg","sequence":"first","affiliation":[]},{"given":"Gerhard","family":"Gudergaan","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"49_CR1_Ref","doi-asserted-by":"crossref","unstructured":"Levery, M., Outsourcing maintenance \u2013 a question of strategy. 1998.","DOI":"10.1049\/em:19980111"},{"key":"49_CR2_Ref","doi-asserted-by":"crossref","unstructured":"Allon, G. and A. Federgruen, Outsourcing Service Processes to a Common Service Provider under Price and Time Competition, in Manufacturing and Service Operations Management (MSOM). 2005: Northwestern University\u2019s Evanston, Illinois, USA. in the Manufacturing and Consumer Industries. www.accenture.com .","DOI":"10.2139\/ssrn.907348"},{"key":"49_CR3_Ref","unstructured":"Accenture. Improving Business Performance: Outsourcing Finance & Accounting 2004 [cited; Available from:"},{"key":"49_CR4_Ref","doi-asserted-by":"crossref","unstructured":"Pilat, D. and A. W\u00f6lfl, Measuring the Interaction Between Manufacturing and Services. 2005, Organisation de Coop\u00e9ration et de D\u00e9veloppement Economiques (OECD). p. 47.","DOI":"10.2139\/ssrn.1690954"},{"key":"49_CR5_Ref","unstructured":"Kaiser, U. and H.S. Buscher, The Service Sentiment Indicator - A Business Climate Indicator for the German Business - Related Services Sector. 1999, University of Konstanz - Center of Finance and Econometrics."},{"key":"49_CR6_Ref","volume-title":"Services Marketing","author":"V. Zeithaml","year":"1996","unstructured":"Zeithaml, V. and M.J. Bitner, Services Marketing 1996, New York: McGraw-Hill Education 608."},{"key":"49_CR7_Ref","unstructured":"Groenroos, C., Service Management and Marketing: Managing the Moments of Truth in Service Competition 1 ed. 1990: Prentice Hall 404."},{"issue":"(1)","key":"49_CR8_Ref","first-page":"12","volume":"64","author":"A. Parasuraman","year":"1988","unstructured":"Parasuraman, A., V. Zeithaml, and A. Berry, SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing, 1988. 64(1): p. 12\u201340.","journal-title":"Journal of Retailing"},{"issue":"(5)","key":"49_CR9_Ref","first-page":"737","volume":"25","author":"W. Kettinger","year":"1995","unstructured":"Kettinger, W. and C. Lee, Perceived service quality and user satisfaction with the information services function. Decision Sciences, 1995. 25(5): p. 737\u2013766.","journal-title":"Decision Sciences"},{"key":"49_CR10_Ref","unstructured":"Kaplan, R.S. and D.P. Norton. The Balanced Scorecard: Measures That Drive Performance. 2000 [cited; Available from: http:\/\/harvardbusinessonline.hbsp. harvard.edu\/b01\/en\/common\/item_detail.jhtml?referral=9421&id=92105."},{"key":"49_CR11_Ref","unstructured":"Supply Chain Council. SCOR Model Reference 7.0. 2005 [cited; Available from: http:\/\/www.supply-chain.org ."},{"key":"49_CR12_Ref","unstructured":"PRODCHAIN, Development of Decision Support Methodology to Improve Logistics Performance in Production Networks. EU Project IST-2000\u201361205. 2003."}],"container-title":["IFIP \u2013 The International Federation for Information Processing","Lean Business Systems and Beyond"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-0-387-77249-3_49.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,29]],"date-time":"2021-04-29T04:12:44Z","timestamp":1619669564000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-0-387-77249-3_49"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9780387772486","9780387772493"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-0-387-77249-3_49","relation":{},"subject":[]}}