{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T22:10:09Z","timestamp":1743027009137,"version":"3.40.3"},"publisher-location":"London","reference-count":22,"publisher":"Springer London","isbn-type":[{"type":"print","value":"9780857297983"},{"type":"electronic","value":"9780857297990"}],"license":[{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-0-85729-799-0_9","type":"book-chapter","created":{"date-parts":[[2011,7,6]],"date-time":"2011-07-06T11:09:21Z","timestamp":1309950561000},"page":"83-90","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Systems Support Engineering: Looking Beyond The Physical"],"prefix":"10.1007","author":[{"given":"Luke","family":"Webb","sequence":"first","affiliation":[]},{"given":"Cees","family":"Bil","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2011,7,7]]},"reference":[{"issue":"5","key":"9_CR1","doi-asserted-by":"publisher","first-page":"520","DOI":"10.1108\/01443570910953612","volume":"29","author":"S Johnstone","year":"2009","unstructured":"Johnstone, S., A. Dainty, and A. Wilkinson, Integrating products and services through life: an aerospace experience. International Journal of Operations & Production Management, 2009. 29(5): p. 520-538","journal-title":"International Journal of Operations & Production Management"},{"issue":"6","key":"9_CR2","doi-asserted-by":"publisher","first-page":"455","DOI":"10.1504\/IJSTM.2007.013942","volume":"8","author":"Y Ward","year":"2007","unstructured":"Ward, Y. and A. Graves, Through-life management: the provision of total customer solutions in the aerospace industry. International Journal of Services Technology and Management, 2007. 8(6): p. 455-477","journal-title":"International Journal of Services Technology and Management"},{"issue":"1","key":"9_CR3","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"S Vargo","year":"2004","unstructured":"Vargo, S. and R. Lusch, Evolving to a new dominant logic for marketing. Journal of marketing, 2004. 68(1): p. 1-17","journal-title":"Journal of marketing"},{"issue":"2","key":"9_CR4","doi-asserted-by":"publisher","first-page":"142","DOI":"10.1108\/09604520510585334","volume":"15","author":"S Brax","year":"2005","unstructured":"Brax, S., A manufacturer becoming service provider\u2013challenges and a paradox. Managing service quality, 2005. 15(2): p. 142-155","journal-title":"Managing service quality"},{"key":"9_CR5","unstructured":"Sabbagh, K., 21st century jet: the making and marketing of the Boeing 777. 1996: Scribner, New York."},{"key":"9_CR6","unstructured":"Organisation for Economic Co-operation and Development (OECD), The Service Economy, Business And Industry Policy Forum Series, Paris, 2000"},{"key":"9_CR7","unstructured":"Organisation for Economic Co-operation and Development (OECD), The Knowledge Economy, Paris, 1996"},{"key":"9_CR8","unstructured":"Glueck, J., Joudal, P., Vaessen, W., The Service Revolution: Manufacturing\u2019s Missing Crown Jewel, Deloitte Review, 2007"},{"key":"9_CR9","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and H. Takeuchi, The knowledge-creating company: How Japanese companies create the dynamics of innovation. 1995: Oxford University Press, USA.","DOI":"10.1016\/0024-6301(96)81509-3"},{"issue":"3","key":"9_CR10","first-page":"63","volume":"66","author":"J Hauser","year":"1988","unstructured":"Hauser, J. and D. Clausing, The house of quality. Harvard business review, 1988. 66(3): p. 63-73","journal-title":"Harvard business review"},{"issue":"2","key":"9_CR11","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1300\/J033v06n02_02","volume":"6","author":"C Homburg","year":"1999","unstructured":"Homburg, C. and B. Garbe, Towards an improved understanding of industrial services: quality dimensions and their impact on buyer-seller relationships. Journal of Business-to-Business Marketing, 1999. 6(2): p. 39-71","journal-title":"Journal of Business-to-Business Marketing"},{"key":"9_CR12","doi-asserted-by":"crossref","unstructured":"Kapletia, D. and D. Probert, Migrating from products to solutions: An exploration of system support in the UK defence industry. Industrial Marketing Management, 2009.","DOI":"10.1016\/j.indmarman.2009.03.013"},{"issue":"4","key":"9_CR13","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1016\/0263-2373(88)90033-3","volume":"6","author":"S Vandermerwe","year":"1988","unstructured":"Vandermerwe, S. and J. Rada, Servitization of business. European Management Journal, 1988. 6(4): p. 314-324","journal-title":"European Management Journal"},{"issue":"5","key":"9_CR14","first-page":"547","volume":"20","author":"T Baines","year":"2009","unstructured":"Baines, T., et al., The servitization of manufacturing. Management, 2009. 20(5): p. 547 - 567","journal-title":"Management"},{"key":"9_CR15","unstructured":"Desmet, S., R. Van Dierdonck, and B. Van Looy, Servitization: or why services management is relevant for manufacturing environments. Services Management: An Integrated Approach, Harlow: Pearson Education, 2003: p. 40-51."},{"key":"9_CR16","unstructured":"White, A., M. Stoughton, and L. Feng, Servicizing: The quiet transition to extended product responsibility. Tellus Institute, Boston, 1999: p. 97."},{"issue":"2","key":"9_CR17","doi-asserted-by":"publisher","first-page":"160","DOI":"10.1108\/09564230310474138","volume":"14","author":"R Oliva","year":"2003","unstructured":"Oliva, R. and R. Kallenberg, Managing the transition from products to services. International Journal of Service Industry Management, 2003. 14(2): p. 160-172","journal-title":"International Journal of Service Industry Management"},{"issue":"5","key":"9_CR18","doi-asserted-by":"publisher","first-page":"494","DOI":"10.1108\/01443570910953603","volume":"29","author":"T Baines","year":"2009","unstructured":"Baines, T., et al., Towards an operations strategy for product-centric servitization. International Journal of Operations and Production Management, 2009. 29(5): p. 494 - 519","journal-title":"International Journal of Operations and Production Management"},{"issue":"10","key":"9_CR19","doi-asserted-by":"publisher","first-page":"1543","DOI":"10.1243\/09544054JEM858","volume":"221","author":"T Baines","year":"2007","unstructured":"Baines, T., et al., State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 2007. 221(10): p. 1543-1552","journal-title":"Journal of Engineering Manufacture"},{"key":"9_CR20","unstructured":"Rumsfeld, D., Report of the Quadrennial Defense Review. Washington DC, Department of Defense, 2001."},{"key":"9_CR21","unstructured":"Trimble, S., Upkeep u-turn, Flight International [Magazine], 20-26 April 2010"},{"key":"9_CR22","unstructured":"Trimble, S., Service Conflict, Flight International [Magazine], 18-24 May 2010"}],"container-title":["Advanced Concurrent Engineering","Improving Complex Systems Today"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-0-85729-799-0_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,11]],"date-time":"2023-02-11T05:11:46Z","timestamp":1676092306000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-0-85729-799-0_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9780857297983","9780857297990"],"references-count":22,"URL":"https:\/\/doi.org\/10.1007\/978-0-85729-799-0_9","relation":{},"ISSN":["1865-5440"],"issn-type":[{"type":"print","value":"1865-5440"}],"subject":[],"published":{"date-parts":[[2011]]},"assertion":[{"value":"7 July 2011","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}