{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T12:49:32Z","timestamp":1725540572809},"publisher-location":"Boston, MA","reference-count":42,"publisher":"Springer US","isbn-type":[{"type":"print","value":"9781441910806"},{"type":"electronic","value":"9781441910813"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010]]},"DOI":"10.1007\/978-1-4419-1081-3_8","type":"book-chapter","created":{"date-parts":[[2009,11,6]],"date-time":"2009-11-06T17:17:56Z","timestamp":1257527876000},"page":"159-177","source":"Crossref","is-referenced-by-count":4,"title":["Enabling Consumer-Driven Service Innovation in Health Care: The Role of Online Health Information Technologies (HIT)"],"prefix":"10.1007","author":[{"given":"Priya","family":"Nambisan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2009,10,21]]},"reference":[{"issue":"6","key":"8_CR1","first-page":"46","volume":"38","author":"R. B. Addleman","year":"1995","unstructured":"Addleman, R. B. (1995). Value-driven healthcare. The Healthcare Forum Journal, 38(6), 46\u201350.","journal-title":"The Healthcare Forum Journal"},{"key":"8_CR2","unstructured":"Alavi, M. (2000). Managing organizational knowledge. In R. W. Zmud (Ed.), Framing the domains of IT management projecting the future. Through the past(pp. 15\u201328). Cincinnati, OH: Pinnaflex Education Resources, Inc."},{"issue":"4","key":"8_CR3","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1177\/009207039502300402","volume":"23","author":"L. L. Berry","year":"1995","unstructured":"Berry, L. L. (1995). Relationship marketing of services \u2013 growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23(4), 236\u2013245.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"8_CR3a","doi-asserted-by":"crossref","first-page":"66","DOI":"10.2307\/41166446","volume":"50","author":"M. J. Bitner","year":"2008","unstructured":"Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66\u201394, 29.","journal-title":"California Management Review"},{"issue":"3","key":"8_CR4","doi-asserted-by":"publisher","first-page":"371","DOI":"10.1002\/hrm.3930250304","volume":"25","author":"D. E. Bowen","year":"1986","unstructured":"Bowen, D. E. (1986). Managing customers as human resources in service organizations. Human Resource Management, 25(3), 371\u2013383.","journal-title":"Human Resource Management"},{"issue":"2","key":"8_CR5","doi-asserted-by":"publisher","first-page":"301","DOI":"10.2307\/257758","volume":"8","author":"P. K. Mills","year":"1983","unstructured":"Mills, P. K., Chase, R. B., & Margulies, N. (1983). Motivating the client\/employee system as a service production strategy. Academy of Management Review, 8(2), 301\u2013310.","journal-title":"Academy of Management Review"},{"issue":"4","key":"8_CR6","doi-asserted-by":"publisher","first-page":"726","DOI":"10.2307\/258392","volume":"11","author":"P. K. Mills","year":"1986","unstructured":"Mills, P. K., & Morris, J. H. (1986). Clients as \u201cpartial\u201d employees of service organizations: Role development in client participation. Academy of Management Review, 11(4), 726\u2013735.","journal-title":"Academy of Management Review"},{"key":"8_CR7","unstructured":"Claycomb, C., Lengnick-Hall, C. A., & Inks, L. W. (2001). The customer as a productive resource: A pilot study and strategic implications. Journal of Business strategies, \n                    http:\/\/www.entrepreneur.com\/tradejournals\/article\/75372920_1.html"},{"key":"8_CR8","doi-asserted-by":"publisher","first-page":"671","DOI":"10.1093\/her\/16.6.671","volume":"16","author":"R. J. Cline","year":"2001","unstructured":"Cline, R. J., & Haynes, K. M. (2001). Consumer health information seeking on the Internet: the state of the art. Health Education Research, 16, 671\u2013692.","journal-title":"Health Education Research"},{"key":"8_CR9","volume-title":"Working knowledge: How organizations manage what they know","author":"T. Davenport","year":"1997","unstructured":"Davenport, T., & Prusak, L. (1997). Working knowledge: How organizations manage what they know. Cambridge, MA: Harvard Business School."},{"issue":"3","key":"8_CR10","doi-asserted-by":"crossref","first-page":"265","DOI":"10.2307\/41165954","volume":"40","author":"L. Fahey","year":"1998","unstructured":"Fahey, L., & Prusak, L. (1998). The eleven deadliest sins of knowledge Management. California Management Review, 40(3), 265\u2013280.","journal-title":"California Management Review"},{"key":"8_CR11","first-page":"10","volume":"1","author":"H. M. Feder","year":"2008","unstructured":"Feder, H. M. (2008). Value-driven health care initiative continues to evolve. Managed Care Outlook, January 1, 10\u201311.","journal-title":"Managed Care Outlook, January"},{"key":"8_CR11a","unstructured":"Ferguson, T. (2002). Key concepts in online health: e-patients as medical researchers, Ferguson Report, Retrieved on Jan 2008 from \n                    http:\/\/www.fergusonreport.com\/articles\/fr00903.htm"},{"issue":"2","key":"8_CR12","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1097\/00115514-200003000-00007","volume":"45","author":"M. D. Fottler","year":"2000","unstructured":"Fottler, M. D., Ford, R. C., Roberts, V., & Ford, E. (2000). Creating a healing environment: The importance of the service setting on the new customer oriented healthcare system. Journal of Healthcare Management, 45(2), 91\u2013106.","journal-title":"Journal of Healthcare Management"},{"key":"8_CR13","unstructured":"Grandinetti, D. A. (2000) Doctors and the Web: Help your patients surf the Net safely. Medical Economics, April, 28\u201334."},{"key":"8_CR14","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/S0749-3797(98)00108-1","volume":"16","author":"D. H. Gustafson","year":"1999","unstructured":"Gustafson, D. H., Hawkins, R., Boberg, E., Pingree, S., Serlin, R. E., Graziano, F., et al. (1999). Impact of patient-centered, computer-based health information\/support system. American Journal of Preventive Medicine, 16, 1\u20139.","journal-title":"American Journal of Preventive Medicine"},{"key":"8_CR15","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1136\/qshc.8.1.49","volume":"8","author":"D. H. Gustafson","year":"1999","unstructured":"Gustafson, D. H., McTavish, F. M., Boberg, E., Owens, B. H., Sherbeck, C., Wise, M., et al. (1999). Empowering patients using computer-based health support systems. Quality in Health Care, 8, 49\u201356.","journal-title":"Quality in Health Care"},{"key":"8_CR16","unstructured":"Halperin, A. (2007). The wisdom of the medical crowd, Business Week, \n                    http:\/\/www.businessweek.com\/investor\/content\/apr2007\/pi20070429_699650.htm?chan=technology_technology+index+page_top+stories"},{"key":"8_CR17","unstructured":"Hansen, M. T., Nohira, N., & Tierney, T. (1999). What\u2019s your strategy for managing knowledge? Harvard Business Review, March\u2013April, 106\u2013116"},{"key":"8_CR18","unstructured":"HHS. (2007). Retrieved on May 18, 2008 from \n                    http:\/\/www.hhs.gov\/valuedriven\/"},{"issue":"1","key":"8_CR19","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1287\/orsc.2.1.88","volume":"2","author":"G. P. Huber","year":"1991","unstructured":"Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures.Organization Science, 2(1), 88\u2013115.","journal-title":"Organization Science"},{"key":"8_CR20","first-page":"315","volume":"66","author":"S. W. Kelley","year":"1990","unstructured":"Kelley, S. W., Donnelly J. H., Jr., & Skinner, S. J. (1990). Customer participation in service production and delivery. Journal of Retailing, 66, 315\u2013335.","journal-title":"Journal of Retailing"},{"key":"8_CR21","doi-asserted-by":"crossref","unstructured":"Liu, S. S., & Yuh-Yun Lin, C. (2007). Building customer capital through knowledge management processes in the health care context. Health Care Management Review, 32.2(April\u2013June), 92(10).","DOI":"10.1097\/01.HMR.0000267786.94437.57"},{"key":"8_CR21a","doi-asserted-by":"crossref","first-page":"31","DOI":"10.2307\/41166444","volume":"50","author":"K. M\u00f6ller","year":"2008","unstructured":"M\u00f6ller, K., Rajala, R., & Westerlund, M. (2008). Service innovation myopia? A new recipe for client-provider value creation. California Management Review, 50(3), 31\u201348, 18.","journal-title":"California Management Review"},{"key":"8_CR21b","doi-asserted-by":"crossref","unstructured":"Nambisan, P., & Nambisan, S. (2009). Models of consumer value co-creation in health care. forthcoming in Health Care Management Review, 34(4).","DOI":"10.1097\/HMR.0b013e3181abd528"},{"key":"8_CR22","doi-asserted-by":"crossref","unstructured":"Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, (5:1), February, 14\u201337.","DOI":"10.1287\/orsc.5.1.14"},{"key":"8_CR23","volume-title":"The knowledge creating company: Harvard Business Review on management","author":"I. Nonaka","year":"1998","unstructured":"Nonaka, I. (1998). The knowledge creating company: Harvard Business Review on management. Boston: MA: Harvard Business School Publishing."},{"issue":"3","key":"8_CR24","doi-asserted-by":"crossref","first-page":"40","DOI":"10.2307\/41165942","volume":"40","author":"I. Nonaka","year":"1998","unstructured":"Nonaka, I., & Konno, N. (1998). The concept of 'Ba': Building a foundation for knowledge creation. California Management Review, 40(3), 40\u201354.","journal-title":"California Management Review"},{"issue":"8","key":"8_CR25","doi-asserted-by":"publisher","first-page":"1179","DOI":"10.1177\/0170840606066312","volume":"27","author":"I. Nonaka","year":"2007","unstructured":"Nonaka, I., von Krogh, G., & Voelpel, S. (2007). Organizational Knowledge creation theory: Evolutionary paths and future advances. Organization Studies, 27(8), 1179\u20131208.","journal-title":"Organization Studies"},{"issue":"3","key":"8_CR26","doi-asserted-by":"publisher","first-page":"398","DOI":"10.1287\/orsc.3.3.398","volume":"3","author":"W. J. Orlikowski","year":"1992","unstructured":"Orlikowski, W. J. (1992). The duality of technology: Rethinking the concept of technology in organizations. Organization Science, 3 (3), 398\u2013427.","journal-title":"Organization Science"},{"issue":"4","key":"8_CR27","doi-asserted-by":"publisher","first-page":"601","DOI":"10.1103\/RevModPhys.34.601","volume":"34","author":"M. Polanyi","year":"1962","unstructured":"Polanyi M. (1962). Tacit knowing \u2013 its bearing on some problems of philosophy. Reviews of Modern Physics, 34(4), 601\u2013616.","journal-title":"Reviews of Modern Physics"},{"key":"8_CR28","unstructured":"Porter, M. E., & Teisberg, E. O. (2006). Redefining health care: Creating value-based competition on results. HBS Press."},{"key":"8_CR28a","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1002\/dir.20015","volume":"18","author":"C. K. Prahalad","year":"2004","unstructured":"Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5\u201314.","journal-title":"Journal of Interactive Marketing"},{"issue":"4","key":"8_CR29","doi-asserted-by":"crossref","first-page":"24","DOI":"10.2307\/41166052","volume":"42","author":"M. Sawhney","year":"2000","unstructured":"Sawhney, M., & Prandelli, E. (2000). Communities of creation: Managing distributed innovation in turbulent markets. California Management Review. 42(4), Summer, 24\u201354.","journal-title":"California Management Review"},{"key":"8_CR30","doi-asserted-by":"crossref","unstructured":"Seicean, A., & Neuhauser, D. (2007). A value-driven approach to health care. Nonprofit Management & Leadership, 17(4).","DOI":"10.1002\/nml.165"},{"key":"8_CR31","doi-asserted-by":"publisher","first-page":"108","DOI":"10.1093\/her\/cyl051","volume":"22","author":"B. Shaw","year":"2007","unstructured":"Shaw, B., Han, J. Y., Baker, T., Witherly, J., Hawkins, R., McTavish, F., et al. (2007). How women with breast cancer learn using interactive cancer communication systems. Health Education Research, 22, 108\u2013119.","journal-title":"Health Education Research"},{"issue":"2","key":"8_CR32","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1080\/108107300406866","volume":"5","author":"B. Shaw","year":"2000","unstructured":"Shaw, B., McTavish, F., Hawkins, R.P., Gustafson, D. & Pingree, S. (2000). Experiences of women with breast cancer: Exchanging social support over the CHESS computer network. Journal of Health Communication, 5(2), 135\u2013149.","journal-title":"Journal of Health Communication"},{"key":"8_CR33","unstructured":"Solowitch, S. (2001). The citizen scientists. Wired Magazine \n                    http:\/\/www.wired.com\/wired\/archive\/9.09\/disease.html"},{"key":"8_CR34","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1509\/jmkg.68.2.72.27793","volume":"68","author":"G. L. Urban","year":"2004","unstructured":"Urban, G. L., & Hauser, J. R. (2004). Listening in to find and explore new combinations of customer needs. Journal of Marketing, 68, 72.","journal-title":"Journal of Marketing"},{"key":"8_CR35","first-page":"153","volume-title":"Communication technology and society: Audience adoption and uses","author":"J. B. Walther","year":"2002","unstructured":"Walther, J. B., & Boyd, S. (2002). Attraction to computer-mediated social support. In C. A. Lin & D. Atkin (Eds.), Communication technology and society: Audience adoption and uses (pp. 153\u2013188). Cresskill, NJ: Hampton Press."},{"issue":"1","key":"8_CR36","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1300\/J162v08n01_03","volume":"8","author":"M. Wang","year":"2007","unstructured":"Wang, M., Wang, J., & Zhao, J. (2007). An empirical study of the effect of customer participation on service quality. Journal of Quality Assurance in Hospitality & Tourism, 8(1), 49\u201373.","journal-title":"Journal of Quality Assurance in Hospitality & Tourism"},{"issue":"4","key":"8_CR36a","doi-asserted-by":"crossref","first-page":"649","DOI":"10.1016\/j.respol.2007.12.011","volume":"37","author":"P. Windrum","year":"2008","unstructured":"Windrum, P., & Garc\u00eca-Go\u00f1i, M. (2008, May). A neo-Schumpeterian model of health services innovation. Research Policy, 37(4), 649\u2013672.","journal-title":"Research Policy"}],"container-title":["Annals of Information Systems","Information Technology and Product Development"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-1-4419-1081-3_8.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,11,17]],"date-time":"2020-11-17T22:53:28Z","timestamp":1605653608000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-1-4419-1081-3_8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,10,21]]},"ISBN":["9781441910806","9781441910813"],"references-count":42,"URL":"https:\/\/doi.org\/10.1007\/978-1-4419-1081-3_8","relation":{},"ISSN":["1934-3221","1934-3213"],"issn-type":[{"type":"print","value":"1934-3221"},{"type":"electronic","value":"1934-3213"}],"subject":[],"published":{"date-parts":[[2009,10,21]]}}}