{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T21:19:30Z","timestamp":1774473570958,"version":"3.50.1"},"publisher-location":"Boston, MA","reference-count":78,"publisher":"Springer US","isbn-type":[{"value":"9781441982698","type":"print"},{"value":"9781441982704","type":"electronic"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-1-4419-8270-4_3","type":"book-chapter","created":{"date-parts":[[2011,4,19]],"date-time":"2011-04-19T17:05:11Z","timestamp":1303232711000},"page":"37-59","source":"Crossref","is-referenced-by-count":57,"title":["Key Dimensions of Service Systems in Value-Creating Networks"],"prefix":"10.1007","author":[{"given":"Cristina","family":"Mele","sequence":"first","affiliation":[]},{"given":"Francesco","family":"Polese","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2011,2,17]]},"reference":[{"issue":"1","key":"3_CR1","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1147\/sj.471.0071","volume":"47","author":"S Alter","year":"2008","unstructured":"Alter, S. (2008). Service System fundamentals: Work system, value chain and life cycle. IBM System Journal, 47 (1), 71\u201385.","journal-title":"IBM System Journal"},{"key":"3_CR2","volume-title":"Business Market Management: Understanding, Creating, and Delivering Value","author":"JC Anderson","year":"2004","unstructured":"Anderson, J.C. and Narus, J.A. (2004). Business Market Management: Understanding, Creating, and Delivering Value, 2nd Edition. Upper Saddle River, NJ: Pearson Education Inc.","edition":"2"},{"key":"3_CR3","first-page":"91","volume":"March","author":"JC Anderson","year":"2006","unstructured":"Anderson, J.C., Narus, J.A. and van Rossum, W. (2006). Customer Value propositions in Business Markets. Harvard Business Review, March, 90\u201399.","journal-title":"Harvard Business Review"},{"issue":"3","key":"3_CR4","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1177\/1470593106066795","volume":"6","author":"D Ballantyne","year":"2006","unstructured":"Ballantyne, D. and Varey, R.J. (2006). Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing. Marketing Theory, 6 (3), 335\u2013348.","journal-title":"Marketing Theory"},{"key":"3_CR5","volume-title":"L\u2019impresa come sistema \u2013 Contributo sull\u2019Approccio Sistemico Vitale","year":"2008","unstructured":"Barile, S. (eds) (2008), L\u2019impresa come sistema \u2013 Contributo sull\u2019Approccio Sistemico Vitale, II ed., Torino: Giappichelli.","edition":"II"},{"key":"3_CR6","volume-title":"The 2009 Naples Forum on Service: Service Science, S-D logic and network theory","author":"S Barile","year":"2009","unstructured":"Barile, S. and Polese, F. (2009). Service Dominant Logic and Service Science: a contribute deriving from network theories. In E. Gummesson, C. Mele, F. Polese (eds), \u201cThe 2009 Naples Forum on Service: Service Science, S-D logic and network theory\u201d, Napoli: Giannini."},{"key":"3_CR7","volume-title":"Gaining and Sustaining Competitive Advantage","author":"BJ Barney","year":"1997","unstructured":"Barney, B.J. (1997). Gaining and Sustaining competitive advantage. Reading, MA: Addison Wesley."},{"key":"3_CR8","doi-asserted-by":"publisher","first-page":"487","DOI":"10.1016\/j.indmarman.2008.04.002","volume":"37","author":"PJ Batt","year":"2008","unstructured":"Batt, P.J. (2008). Building social capital in networks. Industrial Marketing Management, 37, 487\u2013491.","journal-title":"Industrial Marketing Management"},{"key":"3_CR74","doi-asserted-by":"publisher","first-page":"487","DOI":"10.1016\/j.indmarman.2008.04.002","volume":"37","author":"PJ Batt","year":"2008","unstructured":"Bowman, C. and Ambrosini, V. (2007). Identifying Valuable Resources, European Management Journal, 25 (4), 320\u2013329.","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"3_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11761-008-0020-9","volume":"2","author":"H Cai","year":"2008","unstructured":"Cai, H., Chung, J.Y. and Su, H. (2008). Relooking at services science and services innovation. Service-Oriented Computing and Applications, 2 (1), 1\u201314.","journal-title":"Service-Oriented Computing and Applications"},{"key":"3_CR10","volume-title":"Consuming Experience","author":"A Car\u00f9","year":"2007","unstructured":"Car\u00f9, A. and Cova, B. (2007). Consuming Experience. London: Routledge."},{"key":"3_CR11","volume-title":"Relationship Marketing","author":"M Christopher","year":"2002","unstructured":"Christopher, M., Payne, A. and Ballantyne, D. (2002). Relationship Marketing. Creating Stakeholder Value, Oxford: Butterworth Heinemann."},{"issue":"3","key":"3_CR12","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1108\/17542730910953013","volume":"21","author":"M Colurcio","year":"2009","unstructured":"Colurcio, M. (2009). TQM: a Knowledge enabler. The TQM Journal, 21 (3), 236\u2013248.","journal-title":"The TQM Journal"},{"issue":"3","key":"3_CR13","doi-asserted-by":"publisher","first-page":"270","DOI":"10.1016\/j.indmarman.2007.07.005","volume":"37","author":"B Cova","year":"2008","unstructured":"Cova, B. and Salle, R. (2008). Marketing solutions in accordance with the S-D logic: Co-creating value with customer network actors. Industrial Marketing Management, 37 (3), 270\u2013277.","journal-title":"Industrial Marketing Management"},{"issue":"3","key":"3_CR14","first-page":"65","volume":"43","author":"R Cross","year":"2002","unstructured":"Cross, R., Nohria, N. and Parker, A. (2002). Six Myths About Informal Networks and How To Overcome Them. MIT Sloan Management Review, 43 (3), 65\u201375.","journal-title":"MIT Sloan Management Review"},{"issue":"1\/2","key":"3_CR15","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1108\/03090560010306197","volume":"34","author":"L Chernatony De","year":"2000","unstructured":"De Chernatony, L., Harris, F. and Dall\u2019Olmo Riley, F. (2000). Added value: its nature, roles and sustainability. European Journal of Marketing, 34 (1\/2), 39\u201356.","journal-title":"European Journal of Marketing"},{"issue":"9","key":"3_CR16","doi-asserted-by":"publisher","first-page":"844","DOI":"10.1108\/00251740310491706","volume":"41","author":"JPJ Jong De","year":"2003","unstructured":"De Jong, J.P.J. and Vermeulen, P.A.M. (2003). Organizing successful new service development: A literature review. Management Decision, 41 (9), 844-858.","journal-title":"Management Decision"},{"key":"3_CR17","doi-asserted-by":"crossref","first-page":"546","DOI":"10.17705\/1CAIS.01826","volume":"18","author":"H Demirkan","year":"2006","unstructured":"Demirkan, H. and Goul, M. (2006). Towards the Service Oriented Enterprise Vision: Bridging Industry and Academics. Communications of the Association for Information Systems, 18, 546\u2013556.","journal-title":"Communications of the Association for Information Systems"},{"key":"3_CR18","doi-asserted-by":"publisher","first-page":"356","DOI":"10.1016\/j.elerap.2008.07.002","volume":"7","author":"H Demirkan","year":"2008","unstructured":"Demirkan, H., Kauffman, R.J., Vayghan, J.A., Fill, H.G., Karagiannis, D. and Maglio, P.P. (2008). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Perspectives on the Technology of Service Operations. Electronic Commerce Research and Applications, 7, 356\u2013376.","journal-title":"Electronic Commerce Research and Applications"},{"key":"3_CR19","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511674464","volume-title":"Creativity in Product Innovation","author":"J Goldenberg","year":"2002","unstructured":"Goldenberg, J. and Mazursky, D. (2002). Creativity in product innovation. Cambridge: Cambridge University Press."},{"key":"3_CR20","first-page":"65","volume":"58","author":"GM Golinelli","year":"2002","unstructured":"Golinelli, G.M., Pastore, A., Gatti, M., Massaroni, E. and Vagnani, G. (2002). The firm as a viable system: managing inter-organisational relationships. Sinergie, 58, 65\u201398.","journal-title":"Sinergie"},{"key":"3_CR21","unstructured":"Golinelli, G.M. (2010a). Business Management. A Viable System Approach, forthcoming."},{"key":"3_CR22","volume-title":"Viable Systems Approach (VSA). Governing Business Dynamics","author":"GM Golinelli","year":"2010","unstructured":"Golinelli, G.M. (2010b). Viable S:ystems Approach (VSA). Governing Business Dynamics, Padova: Kluwer (Cedam)."},{"issue":"3","key":"3_CR23","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1177\/1470593106066794","volume":"6","author":"C Gr\u00f6nroos","year":"2003","unstructured":"Gr\u00f6nroos, C. (2003). Adoptive a Service Logic for Marketing. Marketing Theory, 6 (3), 317\u2013333.","journal-title":"Marketing Theory"},{"issue":"6\/7","key":"3_CR24","doi-asserted-by":"publisher","first-page":"482","DOI":"10.1108\/08858620310492365","volume":"18","author":"E Gummesson","year":"2003","unstructured":"Gummesson, E. (2003). All research is interpretive. Journal of Business & Industrial Marketing, 18 (6\/7), 482\u2013492.","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"2","key":"3_CR25","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1362\/147539207X223357","volume":"6","author":"E Gummesson","year":"2007","unstructured":"Gummesson, E. (2007). Exit services marketing \u2013 enter service marketing. Journal of Customer Behaviour, 6 (2) 113\u2013141.","journal-title":"Journal of Customer Behaviour"},{"issue":"4","key":"3_CR26","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1108\/09555340810886594","volume":"20","author":"E Gummesson","year":"2008","unstructured":"Gummesson, E. (2008a). Customer centricity: reality or a wild goose chase?. European Business Review, 20 (4), 315\u2013330.","journal-title":"European Business Review"},{"issue":"1","key":"3_CR27","first-page":"15","volume":"36","author":"E Gummesson","year":"2008","unstructured":"Gummesson, E. (2008b). Extending the New Dominant Logic: From Customer Centricity to Balanced Centricity. Commentary for Special Issue of The Journal of the Academy of Marketing Science (JAMS) on the New Dominant Logic, 36(1), 15\u201317.","journal-title":"Commentary for Special Issue of The Journal of the Academy of Marketing Science (JAMS) on the New Dominant Logic"},{"issue":"5","key":"3_CR28","doi-asserted-by":"crossref","first-page":"337","DOI":"10.1108\/08858620910966228","volume":"24","author":"E Gummesson","year":"2009","unstructured":"Gummesson, E. and Polese, F. (2009). B2B is not an island. Journal of Business & Industrial Marketing, 24 (5), 337\u2013350.","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"4","key":"3_CR30","doi-asserted-by":"publisher","first-page":"422","DOI":"10.1016\/S0263-2373(99)00022-5","volume":"17","author":"JM Hiltrop","year":"1999","unstructured":"Hiltrop, J.M. (1999). The Quest for the Best: Human Resource Practices to Attract and Retain Talent. European Management Journal, 17 (4), 422\u2013430.","journal-title":"European Management Journal"},{"issue":"4","key":"3_CR77","doi-asserted-by":"publisher","first-page":"422","DOI":"10.1016\/S0263-2373(99)00022-5","volume":"17","author":"JM Hiltrop","year":"1999","unstructured":"Hughes, G. D. and Chafin D.C. (1996), Turning new product development into a continuous learning process, Journal of Product Innovation and Management, 13.","journal-title":"European Management Journal"},{"key":"3_CR31","volume-title":"Succeeding Through Service Innovation: A Service Perspective for Education","author":"IfM, IBM","year":"2008","unstructured":"If M, IBM (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government, Cambridge: University of Cambridge Institute for Manufacturing."},{"key":"3_CR76","volume-title":"Succeeding Through Service Innovation: A Service Perspective for Education","author":"IfM, IBM","year":"2008","unstructured":"Itami, H. (1987), Mobilizing Invisible Assets, Cambridge, Mass., Harvard University Press."},{"key":"3_CR75","volume-title":"An Engineering Tool for the Conceptual Design of Service Systems","author":"R Karni","year":"2006","unstructured":"Johnson, B.C., Manyka, J.M. and Yee, L.A. (2005), The next revolution in interactions, The McKinzey Quarterly, n.4, pp.21\u201333."},{"key":"3_CR32","volume-title":"An Engineering Tool for the Conceptual Design of Service Systems","author":"R Karni","year":"2006","unstructured":"Karni, R. and Kaner, M. (2006). An engineering tool for the conceptual design of service systems, Advances in Service Innovations, Springer, NY."},{"issue":"1","key":"3_CR33","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1147\/sj.471.0005","volume":"47","author":"RF Lusch","year":"2008","unstructured":"Lusch, R.F., Vargo, S.L. and Wessels, G. (2008). Toward a conceptual foundation for service science: Contributions from service-dominant Logic. IBM Systems Journal, 47 (1), 5\u201314.","journal-title":"IBM Systems Journal"},{"issue":"3","key":"3_CR34","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1177\/1470593106066781","volume":"6","author":"RF Lusch","year":"2006","unstructured":"Lusch, R.F. and Vargo, S.L. (2006). The Service Dominant Logic of Marketing: Reactions, Reflections, and Refinements. Marketing Theory, 6 (3), 281\u2013288.","journal-title":"Marketing Theory"},{"key":"3_CR35","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1016\/j.jretai.2006.10.002","volume":"83","author":"RF Lusch","year":"2007","unstructured":"Lusch, R.F., Vargo, S.L. and O\u2019Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83, 5\u201318.","journal-title":"Journal of Retailing"},{"key":"3_CR36","unstructured":"Lusch, R.F., Vargo, S.L. and Tanniru, M. (2009). Service, Value Networks and learning. Journal of the Academy of Marketing Science, forthcoming."},{"issue":"1","key":"3_CR79","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1007\/s11747-008-0131-z","volume":"38","author":"R.F Lusch","year":"2010","unstructured":"Lusch, R.F, Vargo, S.L. and Tanniru, M. (2010), Service, Value Networks and Learning, Journal of the Academy of Marketing Science, 38 (1), 15\u201331.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"7","key":"3_CR37","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1145\/1139922.1139955","volume":"49","author":"PP Maglio","year":"2006","unstructured":"Maglio, P.P., Srinivasan, S., Kreulen, J.T. and Spohrer, J. (2006). Service Systems, Service Scientitists, SSME and innovation. Coomunication of the ACM, July, 49 (7), 81\u201385.","journal-title":"Communication of the ACM, July"},{"issue":"1","key":"3_CR38","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1007\/s11747-007-0058-9","volume":"36","author":"PP Maglio","year":"2008","unstructured":"Maglio, P.P. and Spohrer, J. (2008). Fundamentals of service science. Journal of the Academy of Marketing Science, 36 (1), 18-20.","journal-title":"Journal of the Academy of Marketing Science"},{"key":"3_CR39","volume-title":"Marketing e qualit\u00e0 nell\u2019impresa che crea valore","author":"C Mele","year":"2003","unstructured":"Mele, C. (2003). Marketing e qualit\u00e0 nell\u2019impresa che crea valore. Padova: Cedam."},{"issue":"3","key":"3_CR40","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1108\/09604520710744281","volume":"17","author":"C Mele","year":"2007","unstructured":"Mele, C. (2007). The synergic relationship between TQM and marketing in creating customer value. Managing Service Quality, 17 (3), 240\u2013258.","journal-title":"Managing Service Quality"},{"issue":"3","key":"3_CR41","doi-asserted-by":"publisher","first-page":"199","DOI":"10.1362\/147539209X469308","volume":"8","author":"C Mele","year":"2009","unstructured":"Mele, C. (2009a). Value Innovation in B2B: Learning, Creativity, and the Provision of Solutions within Service-Dominant Logic. Journal of Customer Behaviour, 8 (3), 199\u2013220.","journal-title":"Journal of Customer Behaviour"},{"key":"3_CR42","unstructured":"Mele, C. (2009b). Value logic in networks: resource integration by stakeholders. Sinergie, forthcoming."},{"issue":"5","key":"3_CR43","doi-asserted-by":"publisher","first-page":"464","DOI":"10.1108\/02656710610664569","volume":"23","author":"C Mele","year":"2006","unstructured":"Mele, C. and Colurcio, M. (2006). The evolving path of TQM: towards business excellence and stakeholder value. International Journal of Quality and Reliability Management, 23 (5), 464\u2013489.","journal-title":"International Journal of Quality and Reliability Management"},{"key":"3_CR44","unstructured":"Mele, C., Russo Spena, T. and Colurcio, M. (2008). Service logic in innovation, 22nd Service Conference and Workshop, Academy of Marketing and University of Westminster, November."},{"key":"3_CR45","doi-asserted-by":"publisher","first-page":"913","DOI":"10.1016\/j.indmarman.2006.04.005","volume":"35","author":"K M\u00f6ller","year":"2006","unstructured":"M\u00f6ller K., (2006). Role of competences in creating customer value: a value creation logic approach. Industrial Marketing Management, 35, 913\u2013924.","journal-title":"Industrial Marketing Management"},{"key":"3_CR46","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","volume-title":"The Knowledge-Creating Company","author":"I Nonaka","year":"1995","unstructured":"Nonaka, I. and Takeuchi, H. (1995). The Knowledge-Creating Company., New York: Oxford University Press."},{"key":"3_CR47","volume-title":"Reframing Business: When the Map Changes the Landscape","author":"R Normann","year":"2001","unstructured":"Normann, R. (2001). Reframing business: when the map changes the landscape, Chichester: Wiley."},{"key":"3_CR48","volume-title":"Designing Interactive Strategy: From Value Chain to Value Constellation","author":"R Normann","year":"1994","unstructured":"Normann, R. and Ramirez, R. (1994). Designing Interactive Strategy: From Value Chain to Value Constellation, Chinchester: Wiley&Sons."},{"issue":"2","key":"3_CR49","doi-asserted-by":"publisher","first-page":"154","DOI":"10.1007\/BF02894351","volume":"25","author":"A Parasuraman","year":"1997","unstructured":"Parasuraman, A. (1997). Reflections on Gaining Competitive Advantage Through Customer Value. Journal of the Academy of Marketing Science, 25 (2), 154\u2013161.","journal-title":"Journal of the Academy of Marketing Science"},{"key":"3_CR50","volume-title":"L\u2019integrazione sistemica degli aggregati reticolari di impresa","author":"F Polese","year":"2004","unstructured":"Polese, F. (2004). L\u2019integrazione sistemica degli aggregati reticolari di impresa. Padova: Cedam."},{"key":"3_CR51","first-page":"131","volume-title":"Cultural Tourism and Sustainable Local Development","author":"F Polese","year":"2009","unstructured":"Polese, F. (2009a). Local government and networking trends supporting sustainable tourism: some empirical evidences. In L. Fusco Girard, P. Nijkamp (eds), Cultural Tourism and Sustainable Local Development, London: Ashgate, pp. 131\u2013148."},{"key":"3_CR52","unstructured":"Polese, F. (2009b). The Influence of Networking Culture and Social Relationships on Value Creation. Sinergie, forthcoming."},{"key":"3_CR53","volume-title":"Competitive Advantage","author":"ME Porter","year":"1985","unstructured":"Porter, M.E. (1985). Competitive Advantage. New York: The Free Press."},{"key":"3_CR54","volume-title":"The Future of Competition: How to Create a Unique Value with Customers","author":"CK Prahald","year":"2004","unstructured":"Prahalad, C.K. and Ramaswamy, V. (2004). The future of competition: how to create a unique value with customers, Boston: Harvard Business School Press."},{"key":"3_CR55","unstructured":"Ravald, A. (2010). \u201cThe Customer\u2019s Process of Value Creation\u201d, Mercati e Competetitivit\u00e0 Special Issue on The 2009 Naples Forum on Service, No.1. Forthcoming 2010."},{"key":"3_CR56","first-page":"48","volume":"82","author":"E Rullani","year":"1994","unstructured":"Rullani, E. (1994). Il valore della conoscenza. Economia e Politica Industriale, 82, 48\u201373.","journal-title":"Economia e Politica Industriale"},{"key":"3_CR57","volume-title":"The Fifth Discipline, The Art and Practice of the Learning Organization","author":"PM Senge","year":"1990","unstructured":"Senge, P.M. (1990). The Fifth Discipline, The Art and Practice of the Learning Organization. New York: Doubleyday Currency."},{"key":"3_CR78","volume-title":"The Fifth Discipline, The Art and Practice of the Learning Organization","author":"PM Senge","year":"1990","unstructured":"Senge, P. M. (1992), Building Learning organization, Working paper n.03.015, Cambridge MIT."},{"key":"3_CR58","doi-asserted-by":"crossref","unstructured":"Spohrer, J., Anderson, L., Pass, N. and Ager, T. (2008a). Service science and S-D logic. Proceedings of the Otago Forum.","DOI":"10.1007\/s10723-007-9096-2"},{"key":"3_CR59","doi-asserted-by":"crossref","unstructured":"Spohrer, J.S., Vargo, S., Caswell, N. and Maglio, P. (2008b). The service system is the basic abstraction of service science. 41sr Annual HICSS Conference Proceedings.","DOI":"10.1109\/HICSS.2008.451"},{"issue":"1","key":"3_CR60","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1109\/MC.2007.33","volume":"40","author":"J Spohrer","year":"2007","unstructured":"Spohrer, J., Maglio, P.P., Bailey, J. and Gruhl, D. (2007). Steps Towards a Science of Service Systems. Computer, January, 40 (1), 71\u201377.","journal-title":"Computer, January"},{"key":"3_CR61","volume-title":"L\u2019impresa nel contesto globale. Attivit\u00e0, risorse, configurazione","author":"P Stampacchia","year":"2001","unstructured":"Stampacchia, P. (2001). L\u2019impresa nel contesto globale. Attivit\u00e0, risorse, configurazione. Torino: Giappichelli."},{"issue":"1","key":"3_CR62","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1300\/J033v12n01_04","volume":"12","author":"W Ulaga","year":"2006","unstructured":"Ulaga, W. and Eggert, A. (2006). Relationship value in business market: the construct and the dimensions. Journal of Business-to-Business Marketing, 12(1), 73\u201399.","journal-title":"Journal of Business-to-Business Marketing"},{"issue":"1","key":"3_CR63","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1287\/serv.1.1.32","volume":"1","author":"SL Vargo","year":"2009","unstructured":"Vargo, S.L. and Akaka, M.A. (2009). Service-Dominant Logic as a Foundation for Service Science: Clarifications. Service Science, 1 (1), 32\u201341.","journal-title":"Service Science"},{"key":"3_CR64","volume-title":"The Service Dominant Logic. Debate and Directions","author":"SL Vargo","year":"2006","unstructured":"Vargo, S.L. and Lusch, R.F. (2006). The service Dominant Logic. Debate and Directions. New York: Sharpe."},{"issue":"1","key":"3_CR65","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L. and Lusch, R.F. (2008a). Service-Dominant Logic: Continuing the Evolution. Journal of the Academy of Marketing Science, 36 (1), 1\u201310.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"3_CR66","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1007\/s11747-007-0068-7","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L. and Lusch, R.F. (2008b). Why Service. Journal of the Academy of Marketing Science, 36 (1), 25\u201338.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"May","key":"3_CR67","doi-asserted-by":"publisher","first-page":"254","DOI":"10.1016\/j.indmarman.2007.07.004","volume":"37","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L. and Lusch, R.F. (2008c). From Products to Service: Divergences and Convergences of Logics. Industrial Marketing Management, 37, May, 254\u2013259.","journal-title":"Industrial Marketing Management"},{"key":"3_CR68","volume-title":"L\u2019impresa vivente","author":"S Vicari","year":"1991","unstructured":"Vicari, S. (1991). L\u2019impresa vivente, Milano: Etas."},{"key":"3_CR69","first-page":"119","volume":"72","author":"S Vicari","year":"2007","unstructured":"Vicari, S. (2007). Soggetti o sistema? Osservazioni sulla natura dell\u2019impresa. Sinergie, 72, 119\u2013139.","journal-title":"Sinergie"},{"key":"3_CR70","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/2333.001.0001","volume-title":"Democratizing Innovation","author":"E Hippel Von","year":"2005","unstructured":"Von Hippel, E. (2005). Democratizing Innovation. Cambridge: MIT Press."},{"key":"3_CR71","volume-title":"Lean Solutions: How Companies & Customer Can Create Value & Wealth Together","author":"JP Womack","year":"2007","unstructured":"Womack, J.P. and Jones, D.T. (2007). Lean Solutions: How Companies & Customer Can Create Value & Wealth Together. London: Simon & Schuster."},{"issue":"2","key":"3_CR72","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1007\/BF02894350","volume":"25","author":"RB Woodruff","year":"1997","unstructured":"Woodruff, R.B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25 (2), 139\u2013153.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"3_CR73","doi-asserted-by":"publisher","first-page":"2","DOI":"10.2307\/1251446","volume":"52","author":"VA Zeithaml","year":"1988","unstructured":"Zeithaml, V.A, (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52 (3), 2\u201322.","journal-title":"Journal of Marketing"}],"container-title":["Service Science: Research and Innovations in the Service Economy","The Science of Service Systems"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-1-4419-8270-4_3","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,6]],"date-time":"2024-04-06T07:13:10Z","timestamp":1712387590000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-1-4419-8270-4_3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9781441982698","9781441982704"],"references-count":78,"URL":"https:\/\/doi.org\/10.1007\/978-1-4419-8270-4_3","relation":{},"ISSN":["1865-4924","1865-4932"],"issn-type":[{"value":"1865-4924","type":"print"},{"value":"1865-4932","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011]]}}}