{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,12]],"date-time":"2026-03-12T03:41:30Z","timestamp":1773286890140,"version":"3.50.1"},"publisher-location":"London","reference-count":49,"publisher":"Springer London","isbn-type":[{"value":"9781447153450","type":"print"},{"value":"9781447153467","type":"electronic"}],"license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-1-4471-5346-7_6","type":"book-chapter","created":{"date-parts":[[2013,7,22]],"date-time":"2013-07-22T11:05:21Z","timestamp":1374491121000},"page":"103-122","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["\u201cDrops Hollowing the Stone\u201d: Workarounds as Resources for Better Task-Artifact Fit"],"prefix":"10.1007","author":[{"given":"Federico","family":"Cabitza","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Carla","family":"Simone","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2013,7,23]]},"reference":[{"issue":"2","key":"6_CR1","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1111\/j.1365-2575.2007.00286.x","volume":"18","author":"R Alvarez","year":"2008","unstructured":"Alvarez, R. (2008). Examining technology, structure and identity during an Enterprise System implementation. Information Systems Journal,\n              18(2), 203\u2013224.","journal-title":"Information Systems Journal"},{"issue":"2","key":"6_CR2","first-page":"104","volume":"11","author":"JS Ash","year":"2004","unstructured":"Ash, J. S., Berg, M., & Coiera, E. (2004). Some unintended consequences of information technology in health care: The nature of patient care information system-related errors. JAMIA,\n              11(2), 104\u2013112.","journal-title":"JAMIA"},{"issue":"3","key":"6_CR3","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1057\/ejis.2008.14","volume":"17","author":"B Azad","year":"2008","unstructured":"Azad, B., & King, N. (2008). Enacting computer workaround practices within a medication dispensing system. European Journal of Information Systems,\n              17(3), 264\u2013278.","journal-title":"European Journal of Information Systems"},{"issue":"15","key":"6_CR4","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1111\/1468-005X.00061","volume":"1","author":"P Bain","year":"2000","unstructured":"Bain, P., & Taylor, P. (2000). Entrapped by the \u2018electronic panopticon\u2019? Worker resistance in the call centre. New Technology, Work and Employment,\n              1(15), 2\u201318.","journal-title":"New Technology, Work and Employment"},{"issue":"1","key":"6_CR5","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1287\/orsc.1040.0103","volume":"16","author":"M-C Boudreau","year":"2005","unstructured":"Boudreau, M.-C., & Robey, D. (2005). Enacting integrated information technology: A human agency perspective. Organization Science,\n              16(1), 3\u201318.","journal-title":"Organization Science"},{"key":"6_CR6","doi-asserted-by":"crossref","unstructured":"Bowers, J., Button, G., & Sharrock, W. (1995). Workflow from within and without: Technology and cooperative work on the print industry shopfloor. In ECSCW\u201995: Proceedings of the 4th European Conference on Computer-Supported Cooperative Work (pp. 51\u201366). Kluwer Academic.","DOI":"10.1007\/978-94-011-0349-7_4"},{"issue":"18","key":"6_CR7","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1111\/1468-005X.00110","volume":"1","author":"G Button","year":"2003","unstructured":"Button, G., Mason, D., & Sharrock, W. (2003). Disempowerment and resistance in the print industry? Reactions to surveillance-capable technology. New Technology, Work and Employment,\n              1(18), 50\u201361.","journal-title":"New Technology, Work and Employment"},{"key":"6_CR8","doi-asserted-by":"crossref","unstructured":"Cabitza, F., Sarini, M., Simone, C., & Telaro, M. (2005). When once is not enough: The role of redundancy in a hospital ward setting. In GROUP\u201905: Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (pp. 158\u2013167). ACM Press.","DOI":"10.1145\/1099203.1099234"},{"issue":"4","key":"6_CR9","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1007\/s10606-009-9093-z","volume":"18","author":"F Cabitza","year":"2009","unstructured":"Cabitza, F., Simone, C., & Sarini, M. (2009a). Leveraging coordinative conventions to promote collaboration awareness. Computer Supported Cooperative Work (CSCW),\n              18(4), 301\u2013330.","journal-title":"Computer Supported Cooperative Work (CSCW)"},{"key":"6_CR10","doi-asserted-by":"crossref","unstructured":"Cabitza, F., Simone, C., & Zorzato, G. (2009b). ProDoc: An electronic patient record to foster process-oriented practices. In ECSCW\u201909: Proceedings of the European Conference on Computer Supported Cooperative Work (pp. 85\u2013104). Springer.","DOI":"10.1007\/978-1-84882-854-4_5"},{"key":"6_CR11","first-page":"74","volume-title":"Designing interaction: Psychology at the human-computer interface","author":"JM Carroll","year":"1991","unstructured":"Carroll, J. M., Kellogg, W. A., & Rosson, M. B. (1991). The task-artifact cycle. In J. M. Carroll (Ed.), Designing interaction: Psychology at the human-computer interface (pp. 74\u2013102). New York, NY, USA: Cambridge University Press."},{"key":"6_CR12","doi-asserted-by":"crossref","unstructured":"Decker, G., Overdick, H., & Weske, M. (2008). Oryx\u2014an open modeling platform for the BPM community. In: M. Dumas, M. Reichert, and M.-C. Shan (Eds.), Business process management, Lecture Notes in Computer Science (Vol. 5240, pp. 382\u2013385). Berlin: Springer.","DOI":"10.1007\/978-3-540-85758-7_29"},{"issue":"4","key":"6_CR13","doi-asserted-by":"publisher","first-page":"345","DOI":"10.1057\/palgrave.ejis.3000629","volume":"15","author":"EH Ferneley","year":"2006","unstructured":"Ferneley, E. H., & Sobreperez, P. (2006). Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems,\n              15(4), 345\u2013356.","journal-title":"European Journal of Information Systems"},{"key":"6_CR14","doi-asserted-by":"publisher","first-page":"427","DOI":"10.1007\/1-4020-5386-X_19","volume-title":"End user development","author":"G Fischer","year":"2006","unstructured":"Fischer, G., & Giaccardi, E. (2006). Meta-design: A framework for the future of end-user development. In H. Lieberman (Ed.), End user development (pp. 427\u2013457). Dordrecht, NL: Kluwer Academic."},{"issue":"3","key":"6_CR15","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1145\/214427.214429","volume":"4","author":"L Gasser","year":"1986","unstructured":"Gasser, L. (1986). The integration of computing and routine work. ACM Transactions on Information Systems,\n              4(3), 205\u2013225.","journal-title":"ACM Transactions on Information Systems"},{"issue":"1","key":"6_CR16","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1097\/01.HMR.0000304495.95522.ca","volume":"33","author":"JRB Halbesleben","year":"2008","unstructured":"Halbesleben, J. R. B., & Wakefield, D. S. (2008). Workarounds in health care settings: Literature review and research agenda. Healthcare Management Review,\n              33(1), 2\u201312.","journal-title":"Healthcare Management Review"},{"key":"6_CR17","doi-asserted-by":"crossref","unstructured":"Handel, M. J. & Poltrock, S. (2011). Working around official applications: Experiences from a large engineering project. In CSCW\u201911: Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work (pp. 309\u2013312). ACM.","DOI":"10.1145\/1958824.1958870"},{"key":"6_CR18","doi-asserted-by":"crossref","unstructured":"Hartswood, M., Procter, R., Slack, R., Vo\u00df, A., B\u00fcscher, M., Rouncefield, M., et al. (2008). Co-realization: Toward a principled synthesis of ethnomethodology and participatory design. In Resources, co-evolution and artifacts, CSCW (pp. 59\u201394). Berlin: Springer.","DOI":"10.1007\/978-1-84628-901-9_3"},{"issue":"2","key":"6_CR19","doi-asserted-by":"publisher","first-page":"229","DOI":"10.2307\/249384","volume":"15","author":"KD Joshi","year":"1991","unstructured":"Joshi, K. D. (1991). A model of user\u2019s perspective on change: The case of information systems technology implementation. MIS Quarterly,\n              15(2), 229\u2013240.","journal-title":"MIS Quarterly"},{"key":"6_CR20","doi-asserted-by":"crossref","unstructured":"Kobayashi, M., Fussell, S. R., Xiao, Y. & Seagull, F. J. (2005). Work coordination, workflow, and workarounds in a medical context. In CHI \u201805 extended abstracts on Human factors in computing systems, New York, NY, USA (pp. 1561\u20131564). ACM.","DOI":"10.1145\/1056808.1056966"},{"issue":"6","key":"6_CR21","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1109\/MIS.2003.1249172","volume":"18","author":"P Koopman","year":"2003","unstructured":"Koopman, P., & Hoffman, R. (2003). Work-arounds, make-work, and kludges. IEEE Intelligent Systems,\n              18(6), 70\u201375.","journal-title":"IEEE Intelligent Systems"},{"issue":"4","key":"6_CR22","first-page":"408","volume":"15","author":"R Koppel","year":"2008","unstructured":"Koppel, R., Wetterneck, T., Telles, J. L., & Karsh, B.-T. (2008). Workarounds to barcode medication administration systems: Their occurrences, causes, and threats to patient safety. JAMIA,\n              15(4), 408\u2013423.","journal-title":"JAMIA"},{"issue":"7\u20138","key":"6_CR23","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1016\/j.ijmedinf.2005.01.003","volume":"74","author":"AW Kushniruk","year":"2005","unstructured":"Kushniruk, A. W., Triola, M. M., Borycki, E. M., Stein, B., & Kannry, J. L. (2005). Technology induced error and usability: The relationship between usability problems and prescription errors. International Journal of Medical Informatics,\n              74(7\u20138), 519\u2013526.","journal-title":"International Journal of Medical Informatics"},{"issue":"29","key":"6_CR24","doi-asserted-by":"crossref","first-page":"461","DOI":"10.2307\/25148692","volume":"1","author":"L Lapointe","year":"2005","unstructured":"Lapointe, L., & Rivard, S. (2005). A multilevel model of resistance to information technology implementation. MIS Quarterly,\n              1(29), 461\u2013491.","journal-title":"MIS Quarterly"},{"issue":"5","key":"6_CR25","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1057\/ejis.1996.26","volume":"1","author":"G Marakas","year":"1996","unstructured":"Marakas, G., & Hornik, S. (1996). Passive resistance misuse: overt support and covert recalcitrance in IS implementation. European Journal of Information Systems,\n              1(5), 208\u2013219.","journal-title":"European Journal of Information Systems"},{"key":"6_CR26","unstructured":"Martin, C., & Koopman, P. (2004). Representing user workarounds as a component of system dependability. In PRDC \u201804: Proceedings of the 10th IEEE Pacific Rim International Symposium on Dependable Computing (pp. 353\u2013362). IEEE Computer Society."},{"key":"6_CR27","doi-asserted-by":"crossref","unstructured":"Munkvold, G., Ellingsen, G., & Koksvik, H. (2006). Formalizing work: Reallocating redundancy. In CSCW\u201906 Proceedings of the 20th Conference on CSCW (pp. 59\u201368). ACM Press.","DOI":"10.1145\/1180875.1180886"},{"issue":"4","key":"6_CR28","doi-asserted-by":"publisher","first-page":"574","DOI":"10.1518\/001872096778827251","volume":"38","author":"JH Obradovich","year":"1996","unstructured":"Obradovich, J. H., & Woods, D. D. (1996). Users as designers: How people cope with poor HCI design in computer-based medical devices. Human factors,\n              38(4), 574\u2013592.","journal-title":"Human factors"},{"issue":"4","key":"6_CR29","doi-asserted-by":"publisher","first-page":"404","DOI":"10.1287\/orsc.11.4.404.14600","volume":"11","author":"WJ Orlikowski","year":"2000","unstructured":"Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science,\n              11(4), 404\u2013428.","journal-title":"Organization Science"},{"issue":"4","key":"6_CR30","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1016\/j.ijinfomgt.2007.07.001","volume":"28","author":"G Pan","year":"2008","unstructured":"Pan, G., Hackney, R., & Pan, S. L. (2008). Information systems implementation failure: Insights from prism. International Journal of Information Management,\n              28(4), 259\u2013269.","journal-title":"International Journal of Information Management"},{"issue":"1","key":"6_CR31","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1518\/001872006776412234","volume":"48","author":"ES Patterson","year":"2006","unstructured":"Patterson, E. S., Rogers, M. L., Chapman, R. J., & Render, M. L. (2006). Compliance with intended use of Bar Code Medication Administration in acute and long-term care: An observational study. Human Factors,\n              48(1), 15\u201322.","journal-title":"Human Factors"},{"issue":"2","key":"6_CR32","doi-asserted-by":"publisher","first-page":"100","DOI":"10.1108\/09513540410522234","volume":"18","author":"LA Petrides","year":"2004","unstructured":"Petrides, L. A. (2004). Costs and benefits of the workaround: Inventive solution or costly alternative. International Journal of Educational Management,\n              18(2), 100\u2013108.","journal-title":"International Journal of Educational Management"},{"issue":"4","key":"6_CR33","first-page":"16","volume":"18","author":"M. T. Phillips","year":"2004","unstructured":"Phillips, M. T., & Berner, E. S. (2004). Beating the system-pitfalls of bar code medication administration. Journal of Healthcare Information Management: JHIM, 18(4), 16\u201318.","journal-title":"Journal of Healthcare Information Management: JHIM"},{"key":"6_CR34","unstructured":"Pipek, V. (2005). From tailoring to appropriation support: Negotiating groupware usage. Doctoral thesis, Faculty of Science, Department of Information Processing Science, University of Oulu, Finland, Oulu, Finland."},{"issue":"3","key":"6_CR35","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1145\/605610.605618","volume":"20","author":"S Poelmans","year":"1999","unstructured":"Poelmans, S. (1999). Workarounds and distributed viscosity in a workflow system: A case study. ACM SIGGROUP Bulletin,\n              20(3), 11\u201312.","journal-title":"ACM SIGGROUP Bulletin"},{"issue":"11","key":"6_CR36","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1287\/orsc.11.4.387.14597","volume":"1","author":"P Prasad","year":"2000","unstructured":"Prasad, P., & Prasad, A. (2000). Stretching the Iron cage: The constitution and implications of routine workplace resistance. Organization Science,\n              1(11), 387\u2013403.","journal-title":"Organization Science"},{"key":"6_CR37","doi-asserted-by":"crossref","unstructured":"Rogers, Y. (1994). Exploring obstacles: Integrating CSCW in evolving organisations. In CSCW\u201994 Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (pp. 67\u201377). ACM Press.","DOI":"10.1145\/192844.192875"},{"key":"6_CR38","volume-title":"Interviewing as qualitative research: A guide for researchers in education and the social sciences","author":"I Seidman","year":"2006","unstructured":"Seidman, I. (2006). Interviewing as qualitative research: A guide for researchers in education and the social sciences. New York: Teachers College Press."},{"key":"6_CR39","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1007\/978-3-642-00427-8_4","volume-title":"End-user development","author":"G Stevens","year":"2009","unstructured":"Stevens, G., Pipek, V., & Wulf, V. (2009). Appropriation infrastructure: Supporting the design of usages. In V. Pipek, M. B. Rosson, B. Ruyter, & V. Wulf (Eds.), End-user development (Vol. 5435, pp. 50\u201369). Berlin: Springer."},{"issue":"2","key":"6_CR40","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/41166165","volume":"42","author":"AL Tucker","year":"2007","unstructured":"Tucker, A. L., & Edmonson, A. C. (2007). Why hospitals don\u2019t learn from failures: organizational and psychological dynamics that inhibit system change. California Management Review,\n              42(2), 55\u201372.","journal-title":"California Management Review"},{"issue":"1","key":"6_CR41","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1287\/orsc.5.1.98","volume":"5","author":"MJ Tyre","year":"1994","unstructured":"Tyre, M. J., & Orlikowski, W. J. (1994). Windows of opportunity: temporal patterns of technological adaptation in organizations. Organization Science,\n              5(1), 98\u2013118.","journal-title":"Organization Science"},{"issue":"4","key":"6_CR42","first-page":"25","volume":"2","author":"VV.AA., Patient Safety Authority","year":"2005","unstructured":"VV.AA., Patient Safety Authority. (2005). Workarounds: A sign of opportunity knocking. Pennsylvania Patient Safety Advisory,\n              2(4), 25\u201328.","journal-title":"Pennsylvania Patient Safety Advisory"},{"key":"6_CR43","doi-asserted-by":"crossref","first-page":"1805","DOI":"10.3233\/WOR-2012-0389-1805","volume":"41","author":"P Vassilakopoulou","year":"2012","unstructured":"Vassilakopoulou, P., Tsagkas, V., & Marmaras, N. (2012). Workaround identification as an instrument for work analysis and design: a case study on ePrescription. Work: A Journal of Prevention Assessment and Rehabilitation,\n              41, 1805\u20131810.","journal-title":"Work: A Journal of Prevention Assessment and Rehabilitation"},{"issue":"1","key":"6_CR44","first-page":"114","volume":"15","author":"AA Vogelsmeier","year":"2007","unstructured":"Vogelsmeier, A. A., Halbesleben, J. R., & Scott-Cawiezell, J. R. (2007). Technology implementation and workarounds in the nursing home. JAMIA,\n              15(1), 114\u2013119.","journal-title":"JAMIA"},{"key":"6_CR45","doi-asserted-by":"crossref","unstructured":"Wohed, P., Van Der Aalst, W. M. P., Dumas, M., ter Hofstede, A. H. M., & Russell, N. (2006). On the suitability of BPMN for business process modelling. In Business process management, Lecture Notes in Computer Science (Vol. 4102, pp. 161\u2013176). Berlin: Springer.","DOI":"10.1007\/11841760_12"},{"key":"6_CR46","unstructured":"Wilkerson, T. W. (2009). An exploratory study of the perceived use of workarounds utilized during the prescription preparation process of pharmacies in alabama. Master thesis, Auburn University, Auburn, ALabama, USA."},{"issue":"3","key":"6_CR47","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1145\/2351848.2351850","volume":"43","author":"CL Wilkin","year":"2012","unstructured":"Wilkin, C. L., & Davern, M. J. (2012). Acceptance of post-adoption unanticipated is usage: towards a taxonomy. ACM SIGMIS Database,\n              43(3), 9\u201325.","journal-title":"ACM SIGMIS Database"},{"key":"6_CR48","unstructured":"Wimelius, H. (2011). Duplicate systems: investigating unintended consequences of information technology in organizations. Doctoral thesis, Ume\u00e5 University, Ume\u00e5, Sweden."},{"key":"6_CR49","doi-asserted-by":"crossref","unstructured":"Zhou, X., Ackerman, M. S. & Zheng, K. (2011). CPOE workarounds, boundary objects, and assemblages. In CHI\u201911: Proceedings of the ACM Conference on Human Factors in Computing Systems (pp. 3353\u20133362).","DOI":"10.1145\/1978942.1979439"}],"container-title":["ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-1-4471-5346-7_6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,7]],"date-time":"2023-02-07T15:37:16Z","timestamp":1675784236000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-1-4471-5346-7_6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9781447153450","9781447153467"],"references-count":49,"URL":"https:\/\/doi.org\/10.1007\/978-1-4471-5346-7_6","relation":{},"subject":[],"published":{"date-parts":[[2013]]},"assertion":[{"value":"23 July 2013","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}