{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T10:44:26Z","timestamp":1743072266883,"version":"3.40.3"},"publisher-location":"Boston, MA","reference-count":30,"publisher":"Springer US","isbn-type":[{"type":"print","value":"9781461418634"},{"type":"electronic","value":"9781461418641"}],"license":[{"start":{"date-parts":[[2012,1,1]],"date-time":"2012-01-01T00:00:00Z","timestamp":1325376000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2012,1,1]],"date-time":"2012-01-01T00:00:00Z","timestamp":1325376000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012]]},"DOI":"10.1007\/978-1-4614-1864-1_4","type":"book-chapter","created":{"date-parts":[[2012,3,1]],"date-time":"2012-03-01T10:27:44Z","timestamp":1330597664000},"page":"75-109","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Service System Approaches"],"prefix":"10.1007","author":[{"given":"Roberta","family":"Ferrario","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nicola","family":"Guarino","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Romano","family":"Trampus","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ken","family":"Laskey","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alan","family":"Hartman","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"G. R.","family":"Gangadharan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2012,2,11]]},"reference":[{"key":"4_CR1","unstructured":"Wikipedia entry on participatory design. Accessed March 2011, http:\/\/en.wikipedia.org\/wiki\/Participatory_design."},{"key":"4_CR2","unstructured":"Reference Architecture Foundation for Service Oriented Architecture 1.0. Committee Draft 2, OASIS, Oct 2009. http:\/\/docs.oasis-open.org\/soa-rm\/soa-ra\/v1.\u20090\/soa-ra-cd-02.pdf."},{"key":"4_CR3","volume-title":"TheWork System Method: Connecting People, Processes, and IT for Business Results","author":"S Alter","year":"2006","unstructured":"S. Alter. TheWork System Method: Connecting People, Processes, and IT for Business Results. Work System Press, Larkspur, CA, USA, Apr 2006."},{"key":"4_CR4","unstructured":"S. Alter. Service responsibility tables: A new tool for analyzing and designing systems. In Proceedings of the Thirteenth Americas Conference on Information Systems (AMCIS 2007) Keystone, Colorado, August 09 - 12 2007, 2007."},{"issue":"1","key":"4_CR5","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1147\/sj.471.0071","volume":"47","author":"S Alter","year":"2008","unstructured":"S. Alter. Service system fundamentals:Work system, value chain, and life cycle. IBM Systems Journal, 47(1):71\u201385, 2008.","journal-title":"IBM Systems Journal"},{"key":"4_CR6","doi-asserted-by":"crossref","unstructured":"S. Alter. Viewing systems as services: A fresh approach in the IS field. Communications of the Association for Information Systems, 26(11), 2010.","DOI":"10.17705\/1CAIS.02611"},{"key":"4_CR7","doi-asserted-by":"crossref","unstructured":"G. Banavar, A. Hartman, L. Ramaswamy, and A. Zherebtsov. A formal model of service delivery. In P. P. Maglio, C. A. Kieliszewski, and J. C. Spohrer, editors, Handbook of Service Science, Service Science: Research and Innovations in the Service Economy, pages 481\u2013507. Springer US, 2010.","DOI":"10.1007\/978-1-4419-1628-0_21"},{"key":"4_CR8","doi-asserted-by":"crossref","unstructured":"C. Baumann and C. Lo\u00ebs. Formalizing copyright for the internet of services. In G. Kotsis, D. Taniar, E. Pardede, I. Saleh, and I. K. Ibrahim, editors, iiWAS\u20192010 - The 12th International Conference on Information Integration and Web-based Applications and Services, 8-10 November 2010, Paris, France, pages 714\u2013721. ACM, 2010.","DOI":"10.1145\/1967486.1967601"},{"key":"4_CR9","doi-asserted-by":"crossref","unstructured":"M. B\u00f6ttcher and K.-P. F\u00e4hnrich. Service systems modeling: Concepts, formalized meta-model and technical concretion. In H. Demirkan, J. C. Spohrer, and V. Krishna, editors, The Science of Service Systems, Service Science: Research and Innovations in the Service Economy, pages 131\u2013149. Springer US, 2011.","DOI":"10.1007\/978-1-4419-8270-4_8"},{"issue":"7","key":"4_CR10","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1145\/1139922.1139945","volume":"49","author":"H Chesbrough","year":"2006","unstructured":"H. Chesbrough and J. Spohrer. A research manifesto for services science. Commun. ACM, 49(7):35\u201340, 2006.","journal-title":"Commun. ACM"},{"key":"4_CR11","doi-asserted-by":"crossref","unstructured":"K. A. Dhanesha, A. Hartman, and A. N. Jain. A model for designing generic services. In 2009 IEEE International Conference on Services Computing (SCC 2009), 21-25 September 2009, Bangalore, India, pages 435\u2013442. IEEE Computer Society, 2009.","DOI":"10.1109\/SCC.2009.75"},{"key":"4_CR12","doi-asserted-by":"crossref","unstructured":"R. Ferrario and N. Guarino. Towards an ontological foundation for services science. In J. Domingue, D. Fensel, and P. Traverso, editors, Future Internet - FIS 2008, First Future Internet Symposium, FIS 2008, Vienna, Austria, September 29-30, 2008, Revised Selected Papers, volume 5468 of Lecture Notes in Computer Science, pages 152\u2013169. Springer, 2008.","DOI":"10.1007\/978-3-642-00985-3_13"},{"key":"4_CR13","doi-asserted-by":"crossref","unstructured":"R. Ferrario, N. Guarino, and M. Fernandez-Barrera. Towards an ontological foundation for services science: The legal perspective. In G. Sartor, P. Casanovas, M. A. Biasiotti, M. Fernandez-Barrera, P. Casanovas, and G. Sartor, editors, Approaches to Legal Ontologies, volume 1 of Law, Governance and Technology Series, pages 235\u2013258. Springer Netherlands, 2011.","DOI":"10.1007\/978-94-007-0120-5_14"},{"key":"4_CR14","unstructured":"R. Ferrario, N. Guarino, C. Janiesch, T. Kiemes, D. Oberle, and F. Probst. Towards an ontological foundation of services science: The general service model. In 10th International Conference on Wirtschaftsinformatik, 16th - 18th February 2011, Zurich, Switzerland, pages 675\u2013684, 2011."},{"key":"4_CR15","unstructured":"C. Fillmore. Types of lexical information. In D. Steinberg and L. Jacobovitz, editors, Semantics. An Interdisciplinary Reader in Philosophy, Linguistics and Psychology. Cambridge University Press, London, UK, 1971."},{"key":"4_CR16","doi-asserted-by":"crossref","unstructured":"A. Gangemi, N. Guarino, C. Masolo, A. Oltramari, and L. Schneider. Sweetening ontologies with dolce. In A. G\u00b4omez-P\u00b4erez and V. R. Benjamins, editors, Knowledge Engineering and Knowledge Management. Ontologies and the Semantic Web, 13th International Conference, EKAW 2002, Siguenza, Spain, October 1-4, 2002, Proceedings, volume 2473 of Lecture Notes in Computer Science, pages 166\u2013181. Springer, 2002.","DOI":"10.1007\/3-540-45810-7_18"},{"key":"4_CR17","unstructured":"T. Kiemes and D. Oberle. Generic modeling and management of price plans in the internet of services. In K.-P. F\u00e4hnrich and B. Franczyk, editors, Informatik 2010: Service Science - Neue Perspektiven f\u00a8ur die Informatik, Beitr\u00e4ge der 40. Jahrestagung der Gesellschaft f\u00fcr Informatik e.V. (GI), Band 1, 27.09. - 1.10.2010, Leipzig, volume 175 of LNI, pages 533\u2013538. GI, 2010."},{"key":"4_CR18","doi-asserted-by":"crossref","unstructured":"T. Kiemes, D. Oberle, and F. Novelli. Towards a reusable and executable pricing model in the internet of services. In G. Kotsis, D. Taniar, E. Pardede, I. Saleh, and I. K. Ibrahim, editors, iiWAS\u20192010 - The 12th International Conference on Information Integration and Web-based Applications and Services, 8-10 November 2010, Paris, France, pages 722\u2013729. ACM, 2010.","DOI":"10.1145\/1967486.1967602"},{"key":"4_CR19","unstructured":"C. M. MacKenzie, K. Laskey, F. McCabe, P. F. Brown, and R. Metz. Reference Model for Service Oriented Architecture 1.0. Oasis standard, OASIS, Oct 2006."},{"key":"4_CR20","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1007\/s11747-007-0058-9","volume":"36","author":"P Maglio","year":"2008","unstructured":"P. Maglio and J. Spohrer. Fundamentals of service science. Journal of the Academy of Marketing Science, 36:18\u201320, 2008.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"7","key":"4_CR21","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1145\/1139922.1139955","volume":"49","author":"PP Maglio","year":"2006","unstructured":"P. P. Maglio, S. Srinivasan, J. T. Kreulen, and J. Spohrer. Service systems, service scientists, ssme, and innovation. Commun. ACM, 49(7):81\u201385, 2006.","journal-title":"Commun. ACM"},{"key":"4_CR22","unstructured":"C. Masolo, S. Borgo, A. Gangemi, N. Guarino, and A. Oltramari. Ontology Library (final). WonderWeb Deliverable D18, Dec 2003. http:\/\/wonderweb.semanticweb.org."},{"key":"4_CR23","unstructured":"D. Oberle. Service ontology final report. Deliverable D.TEXO.9.3.2b, BMWi, Theseus Programme, Use Case Texo, NOV 2010."},{"key":"4_CR24","doi-asserted-by":"crossref","unstructured":"D. Oberle, N. Bhatti, S. Brockmans, M. Niemann, and C. Janiesch. Countering service information challenges in the internet of services. Journal of Business & Information System Engineering (BISE), 5, 2009.","DOI":"10.1007\/s12599-009-0069-9"},{"issue":"4","key":"4_CR25","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/jswis.2009100101","volume":"5","author":"C Riedl","year":"2009","unstructured":"C. Riedl, N. May, J. Finzen, S. Stathel, V. Kaufman, and H. Krcmar. An idea ontology for innovation management. Int. J. Semantic Web Inf. Syst., 5(4):1\u201318, 2009.","journal-title":"Int. J. Semantic Web Inf. Syst."},{"issue":"1","key":"4_CR26","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1109\/MC.2007.33","volume":"40","author":"JC Spohrer","year":"2007","unstructured":"J. C. Spohrer, P. P. Maglio, J. H. Bailey, and D. Gruhl. Steps toward a science of service systems. IEEE Computer, 40(1):71\u201377, 2007.","journal-title":"IEEE Computer"},{"key":"4_CR27","doi-asserted-by":"crossref","unstructured":"Y. Taher,W.-J. van der Heuvel, S. Koussouris, and C. Georgousopoulos. Empowering citizens in public service design and delivery: a reference model and methodology. In Proceedings of the Service Modelling And Representation Techniques Workshop (2010), 2010.","DOI":"10.1007\/978-3-642-22760-8_14"},{"key":"4_CR28","doi-asserted-by":"crossref","unstructured":"O. Terzidis, A. Fasse, B. Fl\u00fcgge, M. Heller, K. Kadner, D. Oberle, and T. Sandfuchs. Texo:Wie THESEUS das Internet der Dienste gestaltet \u2014 Perspektiven der Verwertung. In L. Heuser and W. Wahlster, editors, Internet der Dienste, acatech diskutiert, pages 141\u2013161. Springer, 2011.","DOI":"10.1007\/978-3-642-21507-0_12"},{"issue":"1","key":"4_CR29","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"S. L. Vargo and R. F. Lusch. Evolving to a New Dominant Logic for Marketing. The Journal of Marketing, 68(1):1 \u2013 17, 2004.","journal-title":"The Journal of Marketing"},{"key":"4_CR30","doi-asserted-by":"crossref","unstructured":"E.Wittern and C. Zirpins. On the use of feature models for service design: the case of value representation. In Proceedings of the Service Modelling And Representation Techniques Workshop (2010), 2010.","DOI":"10.1007\/978-3-642-22760-8_12"}],"container-title":["Handbook of Service Description"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-1-4614-1864-1_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,1,28]],"date-time":"2023-01-28T00:24:26Z","timestamp":1674865466000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-1-4614-1864-1_4"}},"subtitle":["Conceptual Modeling Approaches for Services Science"],"short-title":[],"issued":{"date-parts":[[2012]]},"ISBN":["9781461418634","9781461418641"],"references-count":30,"URL":"https:\/\/doi.org\/10.1007\/978-1-4614-1864-1_4","relation":{},"subject":[],"published":{"date-parts":[[2012]]},"assertion":[{"value":"11 February 2012","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}