{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T17:47:57Z","timestamp":1774720077913,"version":"3.50.1"},"publisher-location":"London","reference-count":23,"publisher":"Springer London","isbn-type":[{"value":"9781846289408","type":"print"},{"value":"9781846289415","type":"electronic"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008]]},"DOI":"10.1007\/978-1-84628-941-5_14","type":"book-chapter","created":{"date-parts":[[2007,10,22]],"date-time":"2007-10-22T07:57:41Z","timestamp":1193039861000},"page":"318-343","source":"Crossref","is-referenced-by-count":9,"title":["HCI and the Economics of User Experience"],"prefix":"10.1007","author":[{"given":"Marcin","family":"Sikorski","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"14_CR1","doi-asserted-by":"crossref","unstructured":"Allingham, M. (2002). Choice theory: a very short introduction. Oxford University Press.","DOI":"10.1093\/actrade\/9780192803030.001.0001"},{"key":"14_CR2","unstructured":"Arhippainen, L. (2003). Capturing user experience for product design. Available: http:\/\/virtual. vtt.fi\/virtual\/adamos\/material\/arhippa2.pdf [Referenced: 15 Sept., 2006]"},{"key":"14_CR3","unstructured":"Afuah, A., & Tucci, C.L. (2001). Internet business models and strategies. McGraw Hill."},{"key":"14_CR4","unstructured":"Blackwell, R.D., Miniard, P.W., & Engel, J.F. (2001). Consumer behaviour. Hartcourt Publishers."},{"key":"14_CR5","volume-title":"Relationship marketing","author":"M. Christopher","year":"1991","unstructured":"Christopher, M., Payne, A.. & Ballantyne, D. (1991). Relationship marketing, Oxford: Butterworth-Heinemann."},{"key":"14_CR6","doi-asserted-by":"crossref","unstructured":"Cockton, G. (2005). A development framework for value-centred design. In: Proceedings of CHI 2005, Vol.2. Extended Abstracts (pp. 1292\u20131295).","DOI":"10.1145\/1056808.1056899"},{"key":"14_CR7","volume-title":"Value-based marketing. Marketing strategies for corporate growth and shareholder value","author":"P. Doyle","year":"2000","unstructured":"Doyle, P. (2000) Value-based marketing. Marketing strategies for corporate growth and shareholder value. New York: Wiley."},{"key":"14_CR8","doi-asserted-by":"crossref","unstructured":"Forlizzi, J., & Ford, S. (2000). The building blocks of experience: An early framework for interaction designers. In Proceedings of Symposium on DIS 2000 (pp. 419\u2013423).","DOI":"10.1145\/347642.347800"},{"key":"14_CR9","doi-asserted-by":"crossref","unstructured":"Forlizzi, J., & Battarbee, K. (2004). Understanding experiences in interactive systems. In Proceedings of Conference on DIS 2004 (pp 261\u2013268)","DOI":"10.1145\/1013115.1013152"},{"key":"14_CR10","unstructured":"Garnik, I. (2006). Ocena czynnikow ksztaltujacych wiarygodnosc oferentow w Internetowych transakcjach detalicznych (Evaluation of factors affecting credibility of online retail vendors, in Polish). PhD thesis, Gdansk University of Technology"},{"key":"14_CR11","unstructured":"Gigegrenzer, G., & Todd, G. (1999). Simple heuristics that make us smart. Oxford University Press"},{"key":"14_CR12","first-page":"479","volume":"13","author":"M. Hassenzahl","year":"2002","unstructured":"Hassenzahl, M. (2002). The effect of perceived hedonistic quality on product appealingness. International Journal of Human-Computer Interaction, 13, pp 479\u2013497","journal-title":"International Journal of Human-Computer Interaction"},{"key":"14_CR13","unstructured":"Hill, N., & Alexander, J. (1996) Handbook of customer satisfaction and loyalty measurements. Gower."},{"key":"14_CR14","unstructured":"ISO\/IEC 9126-1 (2001). Software engineering. Product quality. Part 1: Quality model."},{"key":"14_CR15","unstructured":"ISO 9241 (1998). Ergonomic requirements for office work with visual display terminals. Part 10: Dialogue principles."},{"key":"14_CR16","unstructured":"ISO 9241 (1998). Ergonomic requirements for office work with visual display terminals. Part 11: Guidelines on usability."},{"key":"14_CR17","doi-asserted-by":"publisher","first-page":"533","DOI":"10.1287\/mnsc.45.4.533","volume":"45","author":"R. Keeney","year":"1999","unstructured":"Keeney, R. (1999). The value of Internet commerce to the customer. Management Science, 45, 533\u2013542","journal-title":"Management Science"},{"key":"14_CR18","unstructured":"Minocha, S., Millard, N., & Dawson, L. H. (2003). Integrating customer relationship management strategies in (B2C) e-commerce environments. In: Proceedings of the INTERACT \u20182003 Conference (pp. 335\u2013342)."},{"key":"14_CR19","unstructured":"Pine, B. J., & Gilmore, J.H. (1998). Welcome to the experience economy. Harvard Business Review, July-August 1998, 97\u2013105."},{"key":"14_CR20","unstructured":"Sikorski, M. (2002). Zastosowanie metody QFD do doskonalenia jakosci uzytkowej serwisow WWW (Application of QFD method for improving usability of websites, in Polish). Zeszyty Naukowe Politechniki Poznanskiej, seria: Organizacja i Zarzadzanie, nr 35, pp 13\u201324"},{"key":"14_CR21","unstructured":"Sikorski, M. (2003). Measuring the immeasurable: system usability, user satisfaction and quality management. In: J. Jacko, C. Stephanidis (Eds): Human-Computer Interaction. Theory and Practice Part I (pp. 411\u2013415). London: Lawrence Erlbaum."},{"key":"14_CR22","doi-asserted-by":"crossref","unstructured":"Simon, H. (1957) Models of man. Wiley.","DOI":"10.2307\/2550441"},{"issue":"2","key":"14_CR23","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1145\/513665.513666","volume":"9","author":"P. Thomas","year":"2002","unstructured":"Thomas, P., & Macredie, R.D. (2002) Introduction to new usability. ACM Transactions on Human-Computer Interaction, 9(2), 69\u201373.","journal-title":"ACM Transactions on Human-Computer Interaction"}],"container-title":["Human-Computer Interaction Series","Maturing Usability"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-1-84628-941-5_14","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,3]],"date-time":"2019-05-03T18:36:50Z","timestamp":1556908610000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-1-84628-941-5_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008]]},"ISBN":["9781846289408","9781846289415"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-1-84628-941-5_14","relation":{},"ISSN":["1571-5035"],"issn-type":[{"value":"1571-5035","type":"print"}],"subject":[],"published":{"date-parts":[[2008]]}}}