{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,4]],"date-time":"2026-04-04T01:25:21Z","timestamp":1775265921562,"version":"3.50.1"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030010560","type":"print"},{"value":"9783030010577","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,11,8]],"date-time":"2018-11-08T00:00:00Z","timestamp":1541635200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-01057-7_55","type":"book-chapter","created":{"date-parts":[[2018,11,7]],"date-time":"2018-11-07T15:45:17Z","timestamp":1541605517000},"page":"718-736","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Agent Based Simulation of Business Model Ontologies Value in Enterprise Context"],"prefix":"10.1007","author":[{"given":"Hichem Benaissa Anouar","family":"Badsi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Abessamed R\u00e9da","family":"Ghomari","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Leila","family":"Zemmouchi-Ghomari","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,11,8]]},"reference":[{"issue":"1","key":"55_CR1","doi-asserted-by":"publisher","first-page":"163","DOI":"10.2307\/20721419","volume":"34","author":"S Nevo","year":"2010","unstructured":"Nevo, S., Wade, M.R.: The formation and value of IT-enabled resources: antecedents and consequences of synergistic relationships. MIS Q. 34(1), 163\u2013183 (2010)","journal-title":"MIS Q."},{"key":"55_CR2","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/S0378-7206(00)00058-6","volume":"38","author":"T Stratopoulos","year":"2000","unstructured":"Stratopoulos, T., Dehning, B.: Does successful investment in information technology solve the productivity paradox? Inf. Manag. 38, 103\u2013117 (2000)","journal-title":"Inf. Manag."},{"key":"55_CR3","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1287\/isre.1100.0338","volume":"23","author":"L Kleis","year":"2012","unstructured":"Kleis, L., Chwelos, P., Ramirez, R.V., Cockburn, I.: Information technology and intangible output: the impact of IT investment on innovation productivity. Inf. Syst. Res. 23, 42\u201359 (2012)","journal-title":"Inf. Syst. Res."},{"issue":"4","key":"55_CR4","doi-asserted-by":"publisher","first-page":"33","DOI":"10.4018\/IJSSMET.2015100103","volume":"6","author":"Belle Selene Xia","year":"2015","unstructured":"Xia, B.S.: Innovation policies in managing growth for high-tech companies: a tactical synthesis of management insights. Int. J. Serv. Sci. Manag. Eng. Technol. (IJSSMET) 6, 33\u201342 (2015)","journal-title":"International Journal of Service Science, Management, Engineering, and Technology"},{"issue":"4","key":"55_CR5","doi-asserted-by":"publisher","first-page":"56","DOI":"10.4018\/IJSSMET.2017100104","volume":"8","author":"Hichem Benaissa Anouar Badsi","year":"2017","unstructured":"Badsi, H.B.A., Ghomari, A.R., Zemmouchi-Ghomari, L.: A CRM process model for agent-based simulation. Int. J. Serv. Sci. Manag. Eng. Technol. (IJSSMET) 8, 56\u201382 (2017)","journal-title":"International Journal of Service Science, Management, Engineering, and Technology"},{"key":"55_CR6","doi-asserted-by":"crossref","unstructured":"Andersson, B., Bergholtz, M., Edirisuriya, A., Ilayperuma, T., Johannesson, P., Gordijn, J., Gr\u00e9goire, B., Schmitt, M., Dubois, E., Abels, S.: Towards a reference ontology for business models. In: 25th International Conference on Conceptual Modeling, Tucson, AZ, USA, pp. 482\u2013496 (2006)","DOI":"10.1007\/11901181_36"},{"key":"55_CR7","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1509\/jmkr.41.3.293.35991","volume":"41","author":"W Reinartz","year":"2004","unstructured":"Reinartz, W., Krafft, M., Hoyer, W.D.: The customer relationship management process: its measurement and impact on performance. J. Mark. Res. 41, 293\u2013305 (2004)","journal-title":"J. Mark. Res."},{"key":"55_CR8","doi-asserted-by":"publisher","first-page":"625","DOI":"10.1007\/11926078_45","volume":"4273","author":"EPB Simperl","year":"2006","unstructured":"Simperl, E.P.B., Tempich, C., Sure, Y.: Ontocom: a cost estimation model for ontology engineering. Lect. Notes Comput. Sci. 4273, 625 (2006)","journal-title":"Lect. Notes Comput. Sci."},{"key":"55_CR9","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1007\/978-3-642-01190-0_2","volume-title":"Business Information Systems","author":"Jan vom Brocke","year":"2009","unstructured":"vom Brocke, J., Braccini, A.M., Sonnenberg, C., Ender, E.: A process oriented assessment of the IT infrastructure value: a proposal of an ontology based approach. In: Business information systems, pp. 13\u201324 (2009)"},{"key":"55_CR10","unstructured":"Braccini, A.M.: On the impact of IT on value generating activities in organisations: an ontology based approach. LUISS Guido Carli (2010)"},{"key":"55_CR11","volume-title":"The Business Model Ontology: A Proposition in a Design Science Approach","author":"A Osterwalder","year":"2004","unstructured":"Osterwalder, A.: The Business Model Ontology: A Proposition in a Design Science Approach. Institut d\u2019Informatique et Organisation, University of Lausanne, Ecole des Hautes Etudes Commerciales HEC, Lausanne, Switzerland (2004)"},{"key":"55_CR12","volume-title":"Business Model Generation: A Handbook For Visionaries, Game Changers, And Challengers Author: Alexander Osterwalder, Yves","author":"A Osterwalder","year":"2010","unstructured":"Osterwalder, A., Pigneur, Y.: Business Model Generation: A Handbook For Visionaries, Game Changers, And Challengers Author: Alexander Osterwalder, Yves. Wiley, Hoboken (2010)"},{"key":"55_CR13","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1016\/S0169-023X(97)00056-6","volume":"25","author":"R Studer","year":"1998","unstructured":"Studer, R., Benjamins, V.R., Fensel, D.: Knowledge engineering: principles and methods. Data Knowl. Eng. 25, 161\u2013197 (1998)","journal-title":"Data Knowl. Eng."},{"key":"55_CR14","unstructured":"Dietz, J.L.: System ontology and its role in software sevelopment. In: Advanced Information Systems Engineering Wokshops, 17th International Conference (CAiSE 2005). Porto, Portugal (2005)"},{"issue":"2","key":"55_CR15","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1504\/IJBIS.2015.069433","volume":"19","author":"Hichem Benaissa Anouar Badsi","year":"2015","unstructured":"Badsi, H.B.A., Zemmouchi-Ghomari, L., Ghomari, A.R.: How to measure business value of business model ontologies? A proposal. IJBIS (Int. J. Bus. Inf. Sys. Indersci.) 19, 241\u2013264 (2015)","journal-title":"International Journal of Business Information Systems"},{"key":"55_CR16","unstructured":"Geerts, G.L., McCarthy, W.E.: Use of an accounting object infrastructure for knowledge-based enterprise models. AAAI Technical Report (1999)"},{"key":"55_CR17","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1007\/s00766-003-0169-x","volume":"8","author":"J Gordijn","year":"2003","unstructured":"Gordijn, J., Akkermans, J.: Value-based requirements engineering: exploring innovative e-commerce ideas. Requirements Eng. 8, 114\u2013134 (2003)","journal-title":"Requirements Eng."},{"key":"55_CR18","doi-asserted-by":"publisher","first-page":"475","DOI":"10.1016\/j.indmarman.2004.01.006","volume":"33","author":"AR Zablah","year":"2004","unstructured":"Zablah, A.R., Bellenger, D.N., Johnston, W.J.: An evaluation of divergent perspectives on customer relationship management: towards a common understanding of an emerging phenomenon. Ind. Mark. Manag. 33, 475\u2013489 (2004)","journal-title":"Ind. Mark. Manag."},{"key":"55_CR19","doi-asserted-by":"crossref","unstructured":"Geib, M., Reichold, A., Kolbe, L., Brenner, W.: Architecture for customer relationship management approaches in financial services. In: 38th Annual Hawaii International Conference on System Sciences (HICSS\u201905), pp. 240b (2005)","DOI":"10.1109\/HICSS.2005.101"},{"key":"55_CR20","first-page":"23","volume":"5","author":"R Iriana","year":"2007","unstructured":"Iriana, R., Buttle, F.: Strategic, operational, and analytical customer relationship management: attributes and measures. J. Relat. Mark. 5, 23\u201342 (2007)","journal-title":"J. Relat. Mark."},{"key":"55_CR21","first-page":"22","volume":"1","author":"K Rababah","year":"2011","unstructured":"Rababah, K., Mohd, H., Ibrahim, H.: Customer relationship management (CRM) processes from theory to practice: the pre-implementation plan of CRM system. Int. J. e-Educ. e-Bus. e-Manag. e-Learn. 1, 22\u201327 (2011)","journal-title":"Int. J. e-Educ. e-Bus. e-Manag. e-Learn."},{"key":"55_CR22","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1016\/j.ijresmar.2011.04.002","volume":"28","author":"W Rand","year":"2011","unstructured":"Rand, W., Rust, R.T.: Agent-based modeling in marketing: Guidelines for rigor. Int. J. Res. Mark. 28, 181\u2013193 (2011)","journal-title":"Int. J. Res. Mark."},{"key":"55_CR23","first-page":"27","volume":"8","author":"L Zemmouchi-Ghomari","year":"2017","unstructured":"Zemmouchi-Ghomari, L., Ghomari, A.R., Adjir, L., Belaala, L.: Integrating an ontology into a software system. J. Syst. Integr. 8, 27\u201339 (2017)","journal-title":"J. Syst. Integr."},{"key":"55_CR24","unstructured":"Badsi, H.B.A., Ghomari, A.R., Zemmouchi-Ghomari, L.: Simuler pour evaluer les BMOs: Quelle m\u00e9thode choisir? In: 2nd International Conference on New Technologies & Communication (ICNTC\u201915). Hassiba Benbouali University of Chlef, Algeria (2015)"},{"key":"55_CR25","unstructured":"Bousquet, F., Le Page, C., M\u00fcller, J.-P.: Mod\u00e9lisation et simulation multi-agent. deuxiemes assises du GDRI3 (2002)"},{"key":"55_CR26","doi-asserted-by":"publisher","first-page":"214","DOI":"10.1007\/978-3-540-24620-6_15","volume-title":"Agent-Oriented Software Engineering IV","author":"Jacques Ferber","year":"2004","unstructured":"Ferber, J., Gutknecht, O., Michel, F.: From agents to organizations: an organizational view of multi-agent systems. In: Agent-Oriented Software Engineering IV: 4th International Workshop, AOSE 2003. Melbourne, Australia, 15 July 2003. Revised Papers, Giorgini, P., M\u00fcller, J.P., Odell, J., (eds.) Springer, Berlin, Heidelberg, pp. 214\u2013230 (2004)"},{"key":"55_CR27","volume-title":"The Balanced Scorecard: Measures That Drive Performance","author":"RS Kaplan","year":"1992","unstructured":"Kaplan, R.S., Norton, D.P.: The Balanced Scorecard: Measures That Drive Performance. Harvard Business School Publishing, Harvard (1992)"},{"key":"55_CR28","volume-title":"All the Right Moves: A Guide to Crafting Breakthrough Strategy","author":"C Markides","year":"1999","unstructured":"Markides, C.: All the Right Moves: A Guide to Crafting Breakthrough Strategy. Harvard Business Press, Harvard (1999)"}],"container-title":["Advances in Intelligent Systems and Computing","Intelligent Systems and Applications"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-01057-7_55","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,4]],"date-time":"2026-04-04T00:20:38Z","timestamp":1775262038000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-01057-7_55"}},"subtitle":["Application to the Customer Relationship Management"],"short-title":[],"issued":{"date-parts":[[2018,11,8]]},"ISBN":["9783030010560","9783030010577"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-01057-7_55","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"value":"2194-5357","type":"print"},{"value":"2194-5365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,11,8]]},"assertion":[{"value":"8 November 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IntelliSys","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Proceedings of SAI Intelligent Systems Conference","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"London","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"United Kingdom","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6 September 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 September 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"intellisys2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/saiconference.com\/IntelliSys2018\/CallforPapers","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}