{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,4]],"date-time":"2026-04-04T11:05:21Z","timestamp":1775300721848,"version":"3.50.1"},"publisher-location":"Cham","reference-count":49,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030043148","type":"print"},{"value":"9783030043155","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,12,7]],"date-time":"2018-12-07T00:00:00Z","timestamp":1544140800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2018,12,7]],"date-time":"2018-12-07T00:00:00Z","timestamp":1544140800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-04315-5_5","type":"book-chapter","created":{"date-parts":[[2018,12,7]],"date-time":"2018-12-07T02:48:37Z","timestamp":1544150917000},"page":"60-75","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["Examining Convergence Behaviour During Crisis Situations in Social Media - A Case Study on the Manchester Bombing 2017"],"prefix":"10.1007","author":[{"given":"Milad","family":"Mirbabaie","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Deborah","family":"Bunker","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Annika","family":"Deubel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stefan","family":"Stieglitz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,12,7]]},"reference":[{"key":"5_CR1","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1504\/IJWBC.2011.041206","volume":"7","author":"A Acar","year":"2011","unstructured":"Acar, A., Muraki, Y.: Twitter for crisis communication: lessons learned from Japan\u2019s tsunami disaster. Int. J. Web Based Communities 7, 392 (2011)","journal-title":"Int. J. Web Based Communities"},{"key":"5_CR2","doi-asserted-by":"crossref","unstructured":"Akhgar, B., Fortune, D., Hayes, R.E., Manso, M., Guerra, B.: Social media in crisis events. In: Proceedings of the IEEE International Conference on Technologies for Homeland Security, pp. 760\u2013765 (2013)","DOI":"10.1109\/THS.2013.6699099"},{"key":"5_CR3","doi-asserted-by":"crossref","unstructured":"Albris, K.: The switchboard mechanism: how social media connected citizens during the 2013 floods in Dresden. J. Contingencies Cris. Manag. 8, 1\u20138 (2017)","DOI":"10.1111\/1468-5973.12201"},{"key":"5_CR4","doi-asserted-by":"publisher","first-page":"463","DOI":"10.1067\/mem.2003.126","volume":"41","author":"E Auf der Heide","year":"2003","unstructured":"Auf der Heide, E.: Convergence behavior in disasters. Ann. Emerg. Med. 41, 463\u2013466 (2003)","journal-title":"Ann. Emerg. Med."},{"key":"5_CR5","unstructured":"Bunker, D., Mirbabaie, M., Stieglitz, S.: Convergence behaviour of bystanders: an analysis of 2016 Munich shooting Twitter crisis communication. In: Proceedings of the Australasian Conference on Information Systems (2017)"},{"key":"5_CR6","unstructured":"Bunker, D., Sleigh, A.: Social media use and convergence behaviours during disasters: a cloud with a silver lining or a fog of manipulation? In: Proceedings of the Information Systems Research Conference Scandinavia (2016)"},{"key":"5_CR7","doi-asserted-by":"crossref","unstructured":"Cameron, M.A., Power, R., Robinson, B., Yin, J.: Emergency situation awareness from Twitter for crisis management. In: Proceedings of the 21st International Conference Companion on World Wide Web - WWW 2012 Companion, p. 695 (2012)","DOI":"10.1145\/2187980.2188183"},{"key":"5_CR8","doi-asserted-by":"crossref","unstructured":"Cha, M., Haddai, H., Benevenuto, F., Gummadi, K.P.: Measuring user influence in Twitter: the million follower fallacy. In: International AAAI Conference on Weblogs and Social Media, pp. 10\u201317 (2010)","DOI":"10.1609\/icwsm.v4i1.14033"},{"key":"5_CR9","unstructured":"Fischer, D., Posegga, O., Fischbach, K.: Communication barriers in crisis management: a literature review. In: Proceedings of the 2016 European Conference of Information Systems (2016)"},{"key":"5_CR10","unstructured":"Fritz, C.E., Mathewson, J.H.: Convergence Behavior in Disasters: A Problem in Social Control (1957)"},{"key":"5_CR11","doi-asserted-by":"publisher","first-page":"1069","DOI":"10.1177\/0146167213490803","volume":"39","author":"R Giner-Sorolla","year":"2013","unstructured":"Giner-Sorolla, R., Maitner, A.T.: Angry at the unjust, scared of the powerful: emotional responses to terrorist threat. Pers. Soc. Psychol. Bull. 39, 1069\u20131082 (2013)","journal-title":"Pers. Soc. Psychol. Bull."},{"key":"5_CR12","doi-asserted-by":"crossref","unstructured":"Girtelschmid, S., Salfinger, A., Pr\u00f6ll, B., Retschitzegger, W., Schwinger, W.: Near real-time detection of crisis situations. In: The 39th International ICT Convention MIPRO 2016, pp. 247\u2013252 (2016)","DOI":"10.1109\/MIPRO.2016.7522146"},{"key":"5_CR13","volume-title":"Analyzing the Social Web","author":"J Golbeck","year":"2013","unstructured":"Golbeck, J.: Analyzing the Social Web, 1st edn. Morgen Kaufmann, Burlington (2013)","edition":"1"},{"key":"5_CR14","doi-asserted-by":"crossref","unstructured":"Gupta, A., Joshi, A., Kumaraguru, P.: Identifying and characterizing user communities on Twitter during crisis events. In: Proceedings of the 2012 Workshop on Data-Driven User Behavioral Modelling and Mining from Social Media - DUBMMSM 2012 (2012)","DOI":"10.1145\/2390131.2390142"},{"key":"5_CR15","first-page":"1","volume":"35","author":"L Hagen","year":"2017","unstructured":"Hagen, L., Keller, T., Neely, S., DePaula, N., Robert-Cooperman, C.: Crisis communications in the age of social media: a network analysis of Zika-related tweets. Soc. Sci. Comput. Rev. 35, 1\u201319 (2017)","journal-title":"Soc. Sci. Comput. Rev."},{"key":"5_CR16","doi-asserted-by":"crossref","unstructured":"He, X., Lu, D., Margolin, D., Wang, M., Idrissi, S.E., Lin, Y.-R.: The signals and noise: actionable information in improvised social media channels during a disaster. In: Proceedings of the 2017 ACM on Web Science Conference - WebSci 2017, pp. 33\u201342 (2017)","DOI":"10.1145\/3091478.3091501"},{"key":"5_CR17","doi-asserted-by":"crossref","unstructured":"Hong, L., Torrens, P., Fu, C., Frias-Martinez, V.: Understanding citizens\u2019 and local governments\u2019 digital communications during natural disasters: the case of snowstorms. In: Proceedings of the ACM Web Science Conference, pp. 141\u2013150 (2017)","DOI":"10.1145\/3091478.3091502"},{"key":"5_CR18","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/disa.12092","volume":"39","author":"JB Houston","year":"2015","unstructured":"Houston, J.B., et al.: Social media and disasters: a functional framework for social media use in disaster planning, response, and research. Disasters 39, 1\u201322 (2015)","journal-title":"Disasters"},{"key":"5_CR19","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1145\/2771588","volume":"47","author":"M Imran","year":"2015","unstructured":"Imran, M., Castillo, C., Diaz, F., Vieweg, S.: Processing social media messages in mass emergency: a survey. ACM Comput. Surv. 47, 67 (2015)","journal-title":"ACM Comput. Surv."},{"key":"5_CR20","volume-title":"Convergence Culture: Where Old and New Media Collide","author":"H Jenkins","year":"2006","unstructured":"Jenkins, H.: Convergence Culture: Where Old and New Media Collide, 1st edn. New York University Press, New York (2006)","edition":"1"},{"key":"5_CR21","doi-asserted-by":"crossref","unstructured":"Kendra, J.M., Wachtendorf, T.: Reconsidering convergence and converger legitimacy in response to the world trade center disaster. In: Research in Social Problems and Public Policy, vol. 11, pp. 97\u2013122 (2003)","DOI":"10.1016\/S0196-1152(03)11007-1"},{"key":"5_CR22","doi-asserted-by":"crossref","unstructured":"Knuth, D., Szymczak, H., Kuecuekbalaban, P., Schmidt, S.: Social media in emergencies - how useful can they be. In: Information and Communication Technologies for Disaster Management (ICT-DM) (2016)","DOI":"10.1109\/ICT-DM.2016.7857226"},{"key":"5_CR23","doi-asserted-by":"crossref","unstructured":"Laudy, C., Ruini, F., Zanasi, A., Przybyszewski, M., Stachowicz, A.: Using social media in crisis management. SOTERIA fusion center for managing information gaps. In: Proceedings of FUSION 2017, 20th International Conference on Information Fusion, pp. 1855\u20131862 (2017)","DOI":"10.23919\/ICIF.2017.8009880"},{"key":"5_CR24","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/j.techfore.2016.07.032","volume":"114","author":"RD Leon","year":"2016","unstructured":"Leon, R.D., Rodr\u00edguez-Rodr\u00edguez, R., G\u00f3mez-Gasquet, P., Mula, J.: Social network analysis: a tool for evaluating and predicting future knowledge flows from an insurance organization. Technol. Forecast. Soc. Change 114, 103\u2013118 (2016)","journal-title":"Technol. Forecast. Soc. Change"},{"key":"5_CR25","unstructured":"Lindsay, B.R.: Social Media and Disasters: Current Uses, Future Options and Policy Considerations (2011)"},{"key":"5_CR26","doi-asserted-by":"publisher","first-page":"345","DOI":"10.1016\/j.pubrev.2011.08.004","volume":"37","author":"BF Liu","year":"2011","unstructured":"Liu, B.F., Austin, L., Jin, Y.: How publics respond to crisis communication strategies: the interplay of information form and source. Public Relat. Rev. 37, 345\u2013353 (2011)","journal-title":"Public Relat. Rev."},{"key":"5_CR27","doi-asserted-by":"crossref","unstructured":"Lozano, E., Vaca, C.: Crisis management on Twitter: detecting emerging leaders. In: Proceedings of the International Conference on eDemocracy and eGovernment, pp. 140\u2013147 (2017)","DOI":"10.1109\/ICEDEG.2017.7962524"},{"key":"5_CR28","doi-asserted-by":"crossref","unstructured":"Mendoza, M., Poblete, B., Castillo, C.: Twitter under crisis: can we trust what we RT? In: Proceedings of the First Workshop on Social Media Analytics, pp. 71\u201379 (2010)","DOI":"10.1145\/1964858.1964869"},{"key":"5_CR29","unstructured":"Mirbabaie, M., Zapatka, E.: Sensemaking in social media crisis communication - a case study on the Brussels bombings in 2016. In: Proceedings of the 25th European Conference on Information Systems, pp. 2169\u20132186 (2017)"},{"key":"5_CR30","first-page":"207","volume":"2013","author":"C Morris","year":"2013","unstructured":"Morris, C., Rubin, S.: Backpacking, social media, and crises: a discussion of online social convergence. Inf. Commun. Technol. Tour. 2013, 207\u2013217 (2013)","journal-title":"Inf. Commun. Technol. Tour."},{"key":"5_CR31","doi-asserted-by":"crossref","unstructured":"Muhongya, K.V., Maharaj, M.S.: Visualising and analysing online social networks. In: Proceedings of the International Conference on Computing, Communication and Security (2015)","DOI":"10.1109\/CCCS.2015.7374121"},{"key":"5_CR32","unstructured":"Mukkamala, A., Beck, R.: Presence of social presence during disasters. In: Proceedings of the Pacific Asia Conference on Information Systems (2017)"},{"key":"5_CR33","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1145\/3137597.3137602","volume":"19","author":"TH Nazer","year":"2017","unstructured":"Nazer, T.H., Xue, G., Ji, Y., Liu, H.: Intelligent disaster response via social media analysis - a survey. ACM SIGKDD Explor. 19, 46\u201359 (2017)","journal-title":"ACM SIGKDD Explor."},{"key":"5_CR34","first-page":"76","volume":"31","author":"L Palen","year":"2008","unstructured":"Palen, L.: Online social media in crisis events. Educ. Q 31, 76\u201378 (2008)","journal-title":"Educ. Q"},{"key":"5_CR35","doi-asserted-by":"crossref","unstructured":"Palen, L., Liu, S.B.: Citizen communications in crisis: anticipating a future of ICT-supported public participation. In: Proceedings of the Human Factors in Computing Systems (2007)","DOI":"10.1145\/1240624.1240736"},{"key":"5_CR36","series-title":"IFIP Advances in Information and Communication Technology","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1007\/978-3-662-44654-6_10","volume-title":"Artificial Intelligence Applications and Innovations","author":"A Kanavos","year":"2014","unstructured":"Kanavos, A., Perikos, I., Vikatos, P., Hatzilygeroudis, I., Makris, C., Tsakalidis, A.: Modeling ReTweet diffusion using emotional content. In: Iliadis, L., Maglogiannis, I., Papadopoulos, H. (eds.) AIAI 2014. IAICT, vol. 436, pp. 101\u2013110. Springer, Heidelberg (2014). https:\/\/doi.org\/10.1007\/978-3-662-44654-6_10"},{"key":"5_CR37","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1111\/1468-5973.1102001","volume":"11","author":"RW Perry","year":"2003","unstructured":"Perry, R.W., Lindell, M.K.: Understanding citizen response to disasters with implications for terrorism. J. Contingencies Cris. Manag. 11, 49\u201360 (2003)","journal-title":"J. Contingencies Cris. Manag."},{"key":"5_CR38","unstructured":"Pervin, N., Takeda, H., Toriumi, F.: Factors affecting retweetability: an event-centric analysis on Twitter. In: International Conference of Information Systems, pp. 1\u201310 (2014)"},{"key":"5_CR39","doi-asserted-by":"crossref","unstructured":"Ramluckan, T.: Factors affecting the use of social media as a crisis communication tool in South Africa. In: Proceedings of the IST-Africa 2016 Conference, pp. 1\u201311 (2016)","DOI":"10.1109\/ISTAFRICA.2016.7530622"},{"key":"5_CR40","first-page":"23","volume":"40","author":"F Shaw","year":"2013","unstructured":"Shaw, F., Burgess, J., Crawford, K., Bruns, A.: Sharing news, making sense, saying thanks: patterns of talk on Twitter during the Queensland floods. Aust. J. Commun. 40, 23\u201340 (2013)","journal-title":"Aust. J. Commun."},{"key":"5_CR41","doi-asserted-by":"publisher","first-page":"825","DOI":"10.1080\/15205436.2017.1342131","volume":"20","author":"C von Sikorski","year":"2017","unstructured":"von Sikorski, C., Schmuck, D., Matthes, J., Binder, A.: \u201cMuslims are not Terrorists\u201d: Islamic state coverage, journalistic differentiation between terrorism and Islam, fear reactions, and attitudes toward Muslims. Mass Commun. Soc. 20, 825\u2013848 (2017)","journal-title":"Mass Commun. Soc."},{"key":"5_CR42","doi-asserted-by":"crossref","unstructured":"Starbird, K., Palen, L.: \u201cVoluntweeters\u201d: self-organizing by digital volunteers in times of crisis. In: Proceedings of the Conference on Human Factors in Computing Systems (2011)","DOI":"10.1145\/1978942.1979102"},{"key":"5_CR43","doi-asserted-by":"publisher","first-page":"1277","DOI":"10.1007\/s13278-012-0079-3","volume":"3","author":"S Stieglitz","year":"2013","unstructured":"Stieglitz, S., Dang-Xuan, L.: Social media and political communication: a social media analytics framework. Soc. Netw. Anal. Min. 3, 1277\u20131291 (2013)","journal-title":"Soc. Netw. Anal. Min."},{"key":"5_CR44","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1016\/j.ijinfomgt.2017.12.002","volume":"39","author":"S Stieglitz","year":"2018","unstructured":"Stieglitz, S., Mirbabaie, M., Ross, B., Neuberger, C.: Social media analytics \u2013 challenges in topic discovery, data collection, and data preparation. Int. J. Inf. Manag. 39, 156\u2013168 (2018)","journal-title":"Int. J. Inf. Manag."},{"key":"5_CR45","doi-asserted-by":"crossref","unstructured":"Subba, R., Bui, T.: An exploration of physical-virtual convergence behaviors in crisis situations. In: Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 1\u201310 (2010)","DOI":"10.1109\/HICSS.2010.54"},{"key":"5_CR46","unstructured":"Tim, Y., Yang, L., Pan, S.L., Kaewkitipong, L., Ractham, P.: The emergence of social media as boundary objects in crisis response: a collective action perspective. In: Proceedings of the Thirty Fourth International Conference on Information Systems (ICIS), pp. 196\u2013215 (2013)"},{"key":"5_CR47","unstructured":"Vieweg, S., Palen, L., Liu, S.B., Hughes, A.L., Sutton, J.: Collective intelligence in disaster\u202f: examination of the phenomenon in the aftermath of the 2007 Virginia tech shooting. In: Proceedings of the International Association for Information Systems for Crisis Management, pp. 44\u201354 (2008)"},{"key":"5_CR48","doi-asserted-by":"publisher","first-page":"1278","DOI":"10.1177\/0002764214527091","volume":"58","author":"WW Xu","year":"2014","unstructured":"Xu, W.W., Sang, Y., Blasiola, S., Park, H.W.: Predicting opinion leaders in Twitter activism networks. Am. Behav. Sci. 58, 1278\u20131293 (2014)","journal-title":"Am. Behav. Sci."},{"key":"5_CR49","doi-asserted-by":"crossref","unstructured":"Zhao, D., Rosson, M.B.: How and why people Twitter: the role that micro-blogging plays in informal communication at work. In: Proceedings of the ACM International Conference on Supporting Group Work, pp. 243\u2013252 (2009)","DOI":"10.1145\/1531674.1531710"}],"container-title":["IFIP Advances in Information and Communication Technology","Smart Working, Living and Organising"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-04315-5_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,4]],"date-time":"2026-04-04T10:07:07Z","timestamp":1775297227000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-04315-5_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,12,7]]},"ISBN":["9783030043148","9783030043155"],"references-count":49,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-04315-5_5","relation":{},"ISSN":["1868-4238","1868-422X"],"issn-type":[{"value":"1868-4238","type":"print"},{"value":"1868-422X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,12,7]]},"assertion":[{"value":"7 December 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"TDIT","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Working Conference on Transfer and Diffusion of IT","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Portsmouth","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"United Kingdom","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25 June 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25 June 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"tdit2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/ecis2018.eu\/programme\/ifip-wg-8-6-2018-smart-working-living-and-organising\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}