{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T07:46:58Z","timestamp":1767340018901,"version":"3.40.3"},"publisher-location":"Cham","reference-count":42,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030157357"},{"type":"electronic","value":"9783030157364"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-15736-4_4","type":"book-chapter","created":{"date-parts":[[2019,3,21]],"date-time":"2019-03-21T02:02:32Z","timestamp":1553133752000},"page":"66-82","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["The Best of Both Worlds: Combining Digital and Human AAL Advisory Services for Older Adults"],"prefix":"10.1007","author":[{"given":"Diotima","family":"Bertel","sequence":"first","affiliation":[]},{"given":"Soraia","family":"Teles","sequence":"additional","affiliation":[]},{"given":"Flora","family":"Strohmeier","sequence":"additional","affiliation":[]},{"given":"Pedro","family":"Vieira-Marques","sequence":"additional","affiliation":[]},{"given":"Paul","family":"Schmitter","sequence":"additional","affiliation":[]},{"given":"Stefan H.","family":"Ruscher","sequence":"additional","affiliation":[]},{"given":"Constan\u00e7a","family":"Pa\u00fal","sequence":"additional","affiliation":[]},{"given":"Andrea Ch.","family":"Kofler","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2019,3,22]]},"reference":[{"key":"4_CR1","unstructured":"Breidbach, C.F., Maglio, P.P.: A service science perspective on the role of ICT in service innovation. In: ECIS (2015)"},{"issue":"3","key":"4_CR2","doi-asserted-by":"publisher","first-page":"252","DOI":"10.1177\/1094670511411703","volume":"14","author":"RJ Brodie","year":"2011","unstructured":"Brodie, R.J., Hollebeek, L.D., Juri\u0107, B., Ili\u0107, A.: Customer engagement: conceptual domain, fundamental propositions and implications for research. J. Serv. Res. 14(3), 252\u2013271 (2011)","journal-title":"J. Serv. Res."},{"key":"4_CR3","unstructured":"European Commission: Growing the European Silver Economy (2015). http:\/\/ec.europa.eu\/research\/innovation-union\/pdf\/active-healthy-ageing\/silvereco.pdf"},{"key":"4_CR4","series-title":"IFIP Advances in Information and Communication Technology","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1007\/978-3-319-31165-4_3","volume-title":"Technological Innovation for Cyber-Physical Systems","author":"TA Baldissera","year":"2016","unstructured":"Baldissera, T.A., Camarinha-Matos, L.M.: Towards a collaborative business ecosystem for elderly care. In: Camarinha-Matos, L.M., Falc\u00e3o, A.J., Vafaei, N., Najdi, S. (eds.) DoCEIS 2016. IAICT, vol. 470, pp. 24\u201334. Springer, Cham (2016). https:\/\/doi.org\/10.1007\/978-3-319-31165-4_3"},{"key":"4_CR5","unstructured":"Breidbach, C.F., Brodie, R., Hollebeek, L.: Beyond virtuality: from engagement platforms to engagement ecosystems. Manag. Serv. Qual. 24(6), 592\u2013611 (2014)"},{"issue":"3","key":"4_CR6","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1080\/07421222.2015.1095034","volume":"32","author":"Ch Peters","year":"2015","unstructured":"Peters, Ch., Blohm, I., Leimeister, J.M.: Anatomy of successful business models for complex services: insights from the telemedicine field. J. Manag. Inf. Syst. 32(3), 75\u2013104 (2015)","journal-title":"J. Manag. Inf. Syst."},{"key":"4_CR7","doi-asserted-by":"crossref","unstructured":"Teles, S., Bertel, D., Kofler, A.Ch., Ruscher, S.H., Pa\u00fal, C.: A Multi-perspective view on AAL stakeholders\u2019 needs. a user-centred requirement analysis for the ActiveAdvice european project. In: 2017 International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE) (2017)","DOI":"10.5220\/0006380701040116"},{"key":"4_CR8","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"168","DOI":"10.1007\/978-3-319-93644-4_9","volume-title":"Information and Communication Technologies for Ageing Well and e-Health","author":"S Teles","year":"2018","unstructured":"Teles, S., Kofler, Andrea Ch., Schmitter, P., Ruscher, S., Pa\u00fal, C., Bertel, D.: ActiveAdvice: a multi-stakeholder perspective to understand functional requirements of an online advice platform for AAL products and services. In: R\u00f6cker, C., O\u2019Donoghue, J., Ziefle, M., Maciaszek, L., Molloy, W. (eds.) ICT4AWE 2017. CCIS, vol. 869, pp. 168\u2013190. Springer, Cham (2018). https:\/\/doi.org\/10.1007\/978-3-319-93644-4_9"},{"key":"4_CR9","unstructured":"Roy, S.: Will technology eventually replace human financial advisors? (2016). https:\/\/www.blog.invesco.us.com\/will-robo-advisor-replace-human-financial-advisors\/"},{"key":"4_CR10","doi-asserted-by":"publisher","unstructured":"Bertel, D., et al.: High tech, high touch: integrating digital and human AAL advisory services for older adults. In: Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, pp. 241\u2013249 (2018). ISBN 978-989-758-299-8. https:\/\/doi.org\/10.5220\/0006799002410249","DOI":"10.5220\/0006799002410249"},{"issue":"10","key":"4_CR11","first-page":"100","volume":"88","author":"V Ramaswamy","year":"2010","unstructured":"Ramaswamy, V., Gouillart, F.: Building the co-creative enterprise. Harv. Bus. Rev. 88(10), 100\u2013109 (2010)","journal-title":"Harv. Bus. Rev."},{"issue":"5","key":"4_CR12","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1108\/JSTP-12-2014-0286","volume":"26","author":"L Blasco-Arcas","year":"2016","unstructured":"Blasco-Arcas, L., Blasco-Arcas, L., Hernandez-Ortega, B.I., Hernandez-Ortega, B.I., Jimenez-Martinez, J., Jimenez-Martinez, J.: Engagement platforms: the role of emotions in fostering customer engagement and brand image in interactive media. J. Serv. Theory Pract. 26(5), 559\u2013589 (2016)","journal-title":"J. Serv. Theory Pract."},{"key":"4_CR13","unstructured":"Kofler, A.Ch., Awuku-Sao, G., Schmitter, P.: Baseline report on AAL advice, decision and authorization. D2.1, ActiveAdvice AAL Programme Project No. 851908 (2016)"},{"key":"4_CR14","doi-asserted-by":"publisher","first-page":"271","DOI":"10.4135\/9781446280119.n22","volume-title":"Essential Guide to Qualitative Methods in Organizational Research","author":"S Nadin","year":"2004","unstructured":"Nadin, S., Cassell, C.: Using data matrices. In: Cassell, C., Symon, G.G. (eds.) Essential Guide to Qualitative Methods in Organizational Research, pp. 271\u2013287. Sage, Thousand Oaks (2004)"},{"key":"4_CR15","volume-title":"An Introduction to Qualitative Research","author":"U Flick","year":"2009","unstructured":"Flick, U.: An Introduction to Qualitative Research. Sage, Thousand Oaks (2009)"},{"issue":"6","key":"4_CR16","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1108\/JSM-04-2013-0098","volume":"28","author":"X Sheng","year":"2014","unstructured":"Sheng, X., Zolfagharian, M.: Consumer participation in online product recommendation services: augmenting the technology acceptance model. J. Serv. Mark. 28(6), 460\u2013470 (2014)","journal-title":"J. Serv. Mark."},{"issue":"3","key":"4_CR17","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1108\/JRIM-04-2013-0019","volume":"8","author":"Sh Cummins","year":"2014","unstructured":"Cummins, Sh., Peltier, J., Schibrowsky, J., Nill, A.: Consumer behavior in the online context. J. Res. Interact. Mark. 8(3), 169\u2013202 (2014)","journal-title":"J. Res. Interact. Mark."},{"issue":"2","key":"4_CR18","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1002\/dir.20076","volume":"21","author":"G Miceli","year":"2007","unstructured":"Miceli, G., Ricotta, F., Costabile, M.: Customizing customization: a conceptual framework for interactive personalization. J. Interact. Mark. 21(2), 6\u201325 (2007)","journal-title":"J. Interact. Mark."},{"issue":"2","key":"4_CR19","doi-asserted-by":"crossref","first-page":"231","DOI":"10.2501\/S1470785309201193","volume":"52","author":"FA Bronner","year":"2010","unstructured":"Bronner, F.A., de Hoog, R.: Consumer-generated versus marketer-generated websites in consumer. Int. J. Mark. Res. 52(2), 231\u2013248 (2010)","journal-title":"Int. J. Mark. Res."},{"issue":"6","key":"4_CR20","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1007\/s11621-009-0085-7","volume":"26","author":"V Ramaswamy","year":"2009","unstructured":"Ramaswamy, V.: Co-creation of value: towards an expanded paradigm of value creation. Mark. Rev. St Gall. 26(6), 11\u201317 (2009)","journal-title":"Mark. Rev. St Gall."},{"issue":"2","key":"4_CR21","doi-asserted-by":"publisher","first-page":"130","DOI":"10.1016\/j.intmar.2009.02.001","volume":"23","author":"AL Montgomery","year":"2009","unstructured":"Montgomery, A.L., Smith, M.D.: Prospects for personalization on the internet. J. Interact. Mark. 23(2), 130\u2013137 (2009)","journal-title":"J. Interact. Mark."},{"issue":"6\u20137","key":"4_CR22","doi-asserted-by":"publisher","first-page":"378","DOI":"10.1016\/j.technovation.2006.09.005","volume":"27","author":"J F\u00fcller","year":"2007","unstructured":"F\u00fcller, J., Matzler, K.: Virtual product experience and customer participation \u2013 a chance for customer-centred, really new products. Technovation 27(6\u20137), 378\u2013387 (2007)","journal-title":"Technovation"},{"issue":"2","key":"4_CR23","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1179\/2047971913y.0000000034","volume":"6","author":"J Kriegel","year":"2013","unstructured":"Kriegel, J., Schmitt-R\u00fcth, S., G\u00fcntert, B., Mallory, P.: New service development in German and Austrian health care \u2013 bringing e-health services into the market. Int. J. Healthc. Manag. 6(2), 77\u201386 (2013). https:\/\/doi.org\/10.1179\/2047971913y.0000000034","journal-title":"Int. J. Healthc. Manag."},{"issue":"2","key":"4_CR24","doi-asserted-by":"publisher","first-page":"25","DOI":"10.5042\/jic.2010.0133","volume":"18","author":"L Damodaran","year":"2010","unstructured":"Damodaran, L., Olphert, W.: User responses to assisted living technologies (ALTs) \u2013 a review of the literature. J. Integr. Care 18(2), 25\u201332 (2010). https:\/\/doi.org\/10.5042\/jic.2010.0133","journal-title":"J. Integr. Care"},{"issue":"3","key":"4_CR25","doi-asserted-by":"publisher","first-page":"707","DOI":"10.1007\/s11948-014-9552-x","volume":"21","author":"P Novitzky","year":"2015","unstructured":"Novitzky, P., et al.: A review of contemporary work on the ethics of ambient assisted living technologies for people with dementia. Sci. Eng. Ethics 21(3), 707\u2013765 (2015). https:\/\/doi.org\/10.1007\/s11948-014-9552-x","journal-title":"Sci. Eng. Ethics"},{"issue":"3","key":"4_CR26","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/17549450200900019","volume":"3","author":"W Olphert","year":"2009","unstructured":"Olphert, W., Damodaran, L., Balatsoukas, P., Parkinson, C.: Process requirements for building sustainable digital assistive technology for older people. J. Assist. Technol. 3(3), 4\u201313 (2009)","journal-title":"J. Assist. Technol."},{"key":"4_CR27","doi-asserted-by":"publisher","unstructured":"Siegel, C., Hochgatterer, A., Dorner, T.E.: Contributions of ambient assisted living for health and quality of life in the elderly and care services \u2013 a qualitative analysis from the experts\u2019 perspective of care service professionals. BMC Geriatr. 14(1) (2014). https:\/\/doi.org\/10.1186\/1471-2318-14-112","DOI":"10.1186\/1471-2318-14-112"},{"key":"4_CR28","unstructured":"Lewin, D., et al.: Assisted living technologies for older and disabled people in 2030. Annexes to a draft final report to Ofcom. Plum Consulting, London (2010). https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0033\/44889\/assistedannexes.pdf"},{"key":"4_CR29","doi-asserted-by":"crossref","first-page":"95","DOI":"10.7551\/mitpress\/2697.003.0006","volume-title":"Embodied Conversational Agents","author":"J Rickel","year":"2000","unstructured":"Rickel, J., Johnson, W.L.: Task-oriented collaboration with embodied agents in virtual worlds. In: Cassell, J., Cassell, J., Sullivan, J., Prevost, S., Churchill, E.F. (eds.) Embodied Conversational Agents, pp. 95\u2013122. MIT Press, Boston (2000)"},{"issue":"12","key":"4_CR30","doi-asserted-by":"publisher","first-page":"e262","DOI":"10.2196\/jmir.3706","volume":"16","author":"K Lee","year":"2014","unstructured":"Lee, K., Hoti, K., Hughes, J.D., Emmerton, L.: Dr Google and the consumer: a qualitative study exploring the navigational needs and online health information-seeking behaviors of consumers with chronic health conditions. J. Med. Internet Res. 16(12), e262 (2014). https:\/\/doi.org\/10.2196\/jmir.3706","journal-title":"J. Med. Internet Res."},{"key":"4_CR31","doi-asserted-by":"publisher","unstructured":"Doyle, J., Bailey, C., Ni Scanaill, C., van den Berg, F.: Lessons learned in deploying independent living technologies to older adults\u2019 homes. Univers. Access Inf. Soc. (2013). https:\/\/doi.org\/10.1007\/s10209-013-0308-1","DOI":"10.1007\/s10209-013-0308-1"},{"issue":"4","key":"4_CR32","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1108\/14779961111191066","volume":"9","author":"RL Finn","year":"2011","unstructured":"Finn, R.L., Wright, D.: Mechanisms for stakeholder coordination in ICT and ageing. J. Inf. Commun. Ethics Soc. 9(4), 265\u2013286 (2011). https:\/\/doi.org\/10.1108\/14779961111191066","journal-title":"J. Inf. Commun. Ethics Soc."},{"issue":"4","key":"4_CR33","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1080\/14639230701692736","volume":"32","author":"M Marschollek","year":"2007","unstructured":"Marschollek, M., Mix, S., Wolf, K.-H., Effertz, B., Haux, R., Steinhagen-Thiessen, E.: ICT-based health information services for elderly people: past experiences, current trends, and future strategies. Med. Inform. Internet Med. 32(4), 251\u2013261 (2007). https:\/\/doi.org\/10.1080\/14639230701692736","journal-title":"Med. Inform. Internet Med."},{"key":"4_CR34","doi-asserted-by":"publisher","unstructured":"Sanders, C., et al.: Exploring barriers to participation and adoption of telehealth and telecare within the whole system demonstrator trial: a qualitative study. BMC Health Serv. Res. 12(1) (2012). https:\/\/doi.org\/10.1186\/1472-6963-12-220","DOI":"10.1186\/1472-6963-12-220"},{"key":"4_CR35","unstructured":"Kofler, A.Ch., Schmitter, P.: User requirements, decision workflow and use cases report. D2.3, ActiveAdvice AAL Programme Project No. 851908 (2017)"},{"issue":"3,4","key":"4_CR36","first-page":"63","volume":"4","author":"BMB Reginatto","year":"2012","unstructured":"Reginatto, B.M.B.: Understanding barriers to wider telehealth adoption in the home environment of older people: an exploratory study in the Irish context. J. Adv. Life Sci. 4(3,4), 63\u201376 (2012)","journal-title":"J. Adv. Life Sci."},{"issue":"1","key":"4_CR37","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1108\/09564231311304189","volume":"24","author":"M Obal","year":"2013","unstructured":"Obal, M., Kunz, W.: Trust development in e-services: a cohort analysis of Millennials and Baby Boomers. J. Serv. Manag. 24(1), 45\u201363 (2013)","journal-title":"J. Serv. Manag."},{"key":"4_CR38","unstructured":"Nedopil, C., Schauber, C., Glende I.: AAL stakeholders and their requirement. Report by the Ambient and Assisted Living Association (2013)"},{"key":"4_CR39","unstructured":"Cardoso, C., et al.: Platform to support the development of information services for in-formal and formal care. In: Proceedings of the International Conference on Health Informatics, pp. 417\u2013421 (2014)"},{"issue":"2","key":"4_CR40","doi-asserted-by":"publisher","first-page":"250","DOI":"10.1108\/BJM-10-2017-0315","volume":"13","author":"E Beltramini","year":"2018","unstructured":"Beltramini, E.: Human vulnerability and robo-advisory: An application of Coeckelbergh\u2019s vulnerability to the machine-human interface. Balt. J. Manag. 13(2), 250\u2013263 (2018). https:\/\/doi.org\/10.1108\/BJM-10-2017-0315","journal-title":"Balt. J. Manag."},{"key":"4_CR41","unstructured":"Denis, A.: Human Advisor Workflow. D3.4, ActiveAdvice AAL Programme Project No. 851908 (2017)"},{"key":"4_CR42","unstructured":"Leitner, P., et al.: TAALXONOMY. Entwicklung einer praktikablen Taxonomie zur effektiven Klassifizierung von AAL-Produkten und Dienstleitungen. Studienbericht (2015)"}],"container-title":["Communications in Computer and Information Science","Information and Communication Technologies for Ageing Well and e-Health"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-15736-4_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,15]],"date-time":"2024-07-15T23:38:58Z","timestamp":1721086738000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-15736-4_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030157357","9783030157364"],"references-count":42,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-15736-4_4","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"22 March 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICT4AWE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Information and Communication Technologies for Ageing Well and e-Health","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Funchal","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Portugal","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 March 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23 March 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"4","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ict4awe2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.ict4ageingwell.org\/?y=2018","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}