{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T09:37:21Z","timestamp":1743154641357,"version":"3.40.3"},"publisher-location":"Cham","reference-count":38,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030158491"},{"type":"electronic","value":"9783030158507"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-15850-7_5","type":"book-chapter","created":{"date-parts":[[2019,3,6]],"date-time":"2019-03-06T08:12:57Z","timestamp":1551859977000},"page":"76-100","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context"],"prefix":"10.1007","author":[{"given":"Dragos","family":"Vieru","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Simon","family":"Bourdeau","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M\u00e9lissa","family":"Bourdeau","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2019,3,7]]},"reference":[{"key":"5_CR1","unstructured":"Amiruddin, R., Aman, A., Sofiah, Auzair, M., Hamzah, N., Maelah, R.: Mitigating risks in a shared service relationship: the case of a Malaysian bank. Qual. Res. Acc. Manag. 10(1), 78\u201393 (2013)"},{"issue":"8","key":"5_CR2","first-page":"420","volume":"14","author":"C Avgerou","year":"2013","unstructured":"Avgerou, C.: Explaining trust in IT-mediated elections: a case study of e-Voting in Brazil. J. Assoc. Inf. Syst. 14(8), 420\u2013451 (2013)","journal-title":"J. Assoc. Inf. Syst."},{"issue":"4","key":"5_CR3","doi-asserted-by":"crossref","first-page":"673","DOI":"10.2307\/25148659","volume":"28","author":"G Bassellier","year":"2004","unstructured":"Bassellier, G., Benbasat, I.: Business competence of it professionals: conceptual development and influence on IT-business partnerships. MIS Q. 28(4), 673\u2013694 (2004)","journal-title":"MIS Q."},{"key":"5_CR4","volume-title":"Essentials of Shared Services","author":"B Bergeron","year":"2003","unstructured":"Bergeron, B.: Essentials of Shared Services. Wiley, Hoboken (2003)"},{"issue":"5\u20138","key":"5_CR5","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1504\/IJTM.1999.002780","volume":"18","author":"N Bontis","year":"1999","unstructured":"Bontis, N.: Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field. Int. J. Technol. Manage. 18(5\u20138), 433\u2013462 (1999)","journal-title":"Int. J. Technol. Manage."},{"issue":"5","key":"5_CR6","doi-asserted-by":"crossref","first-page":"555","DOI":"10.1287\/orsc.1040.0094","volume":"15","author":"PR Carlile","year":"2004","unstructured":"Carlile, P.R.: Transferring, translating, and transforming: an integrative framework for managing knowledge across boundaries. Organ. Sci. 15(5), 555\u2013568 (2004)","journal-title":"Organ. Sci."},{"issue":"4","key":"5_CR7","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1287\/orsc.10.4.381","volume":"10","author":"SD Cook","year":"1999","unstructured":"Cook, S.D., Brown, J.S.: Bridging epistemologies: the generative dance between organizational knowledge and organizational knowing. Organ. Sci. 10(4), 381\u2013400 (1999)","journal-title":"Organ. Sci."},{"issue":"4","key":"5_CR8","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1145\/1035233.1035236","volume":"35","author":"J Dibbern","year":"2004","unstructured":"Dibbern, J., Goles, T., Hirschheim, R., Jayatilaka, B.: Information systems outsourcing: a survey and analysis of the literature. ACM Sigmis Database 35(4), 6\u2013102 (2004)","journal-title":"ACM Sigmis Database"},{"key":"5_CR9","doi-asserted-by":"crossref","first-page":"57","DOI":"10.5465\/amr.1989.4279003","volume":"14","author":"KM Eisenhardt","year":"1989","unstructured":"Eisenhardt, K.M.: Agency theory: an assessment and review. Acad. Manag. Rev. 14, 57\u201374 (1989)","journal-title":"Acad. Manag. Rev."},{"issue":"4","key":"5_CR10","doi-asserted-by":"crossref","first-page":"532","DOI":"10.5465\/amr.1989.4308385","volume":"14","author":"KM Eisenhardt","year":"1989","unstructured":"Eisenhardt, K.M.: Building theories from case study research. Acad. Manag. Rev. 14(4), 532\u2013550 (1989)","journal-title":"Acad. Manag. Rev."},{"key":"5_CR11","unstructured":"Feng, Y., Ye, H., Pan, S.L.: Delivering knowledge across boundaries: a process model of knowledge delivery in offshoring projects. In: Proceedings of the 14th Pacific Asia Conference on Information Systems, Taipei, Taiwan (2010)"},{"issue":"10","key":"5_CR12","doi-asserted-by":"crossref","first-page":"1800","DOI":"10.1108\/00251741211279611","volume":"50","author":"MA Hawkins","year":"2012","unstructured":"Hawkins, M.A., Rezazade, M.H.: Knowledge boundary spanning process: synthesizing four spanning mechanisms. Manage. Decis. 50(10), 1800\u20131815 (2012)","journal-title":"Manage. Decis."},{"issue":"1","key":"5_CR13","doi-asserted-by":"crossref","first-page":"301","DOI":"10.2753\/MIS0742-1222250111","volume":"25","author":"J He","year":"2008","unstructured":"He, J., King, W.R.: The role of user participation in information systems development: implication from a meta-analysis. J. Manage. Inf. Syst. 25(1), 301\u2013331 (2008)","journal-title":"J. Manage. Inf. Syst."},{"key":"5_CR14","doi-asserted-by":"crossref","unstructured":"Herbert, I., Seal, W.: A knowledge management perspective to shared service centers: a case study of a finance SSC. In: Shared Services as a New Organizational Form, pp. 133\u2013151. Emerald Publishing, Bingley (2014)","DOI":"10.1108\/S1877-636120140000013007"},{"issue":"2","key":"5_CR15","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1016\/j.im.2013.12.005","volume":"51","author":"JS-C Hsu","year":"2014","unstructured":"Hsu, J.S.-C., Chu, T.-H., Lin, T.-C., Lo, C.-F.: Coping knowledge boundaries between information system and business disciplines: an intellectual capital perspective. Inf. Manage. 51(2), 283\u2013295 (2014)","journal-title":"Inf. Manage."},{"key":"5_CR16","doi-asserted-by":"crossref","unstructured":"Janssen, M., Joha, A.: Issues in relationship management for obtaining the benefits of a shared service center. In: Proceedings of the 6th International Conference on Electronic Commerce, pp. 219\u2013228. ACM (2004)","DOI":"10.1145\/1052220.1052249"},{"issue":"2","key":"5_CR17","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1016\/j.ijinfomgt.2005.11.006","volume":"26","author":"M Janssen","year":"2006","unstructured":"Janssen, M., Joha, A.: Motives for establishing shared service centers in public administrations. Int. J. Inf. Manage. 26(2), 102\u2013115 (2006)","journal-title":"Int. J. Inf. Manage."},{"key":"5_CR18","doi-asserted-by":"crossref","unstructured":"Janssen, M., Wagenaar, R.: An analysis of a shared services centre in e-government. In: Proceedings of the 37th Hawaii International Conference on System Sciences, HI (2004)","DOI":"10.1109\/HICSS.2004.1265315"},{"key":"5_CR19","doi-asserted-by":"crossref","unstructured":"Joha, A., Janssen, M.: Types of shared services business models in public administration. In: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, pp. 26\u201335. ACM (2011)","DOI":"10.1145\/2037556.2037562"},{"issue":"1","key":"5_CR20","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1108\/SO-10-2013-0018","volume":"7","author":"A Joha","year":"2014","unstructured":"Joha, A., Janssen, M.: Factors influencing the shaping of shared services business models: balancing customization and standardization. Strateg. Outsourcing Int. J. 7(1), 47\u201365 (2014)","journal-title":"Strateg. Outsourcing Int. J."},{"issue":"1","key":"5_CR21","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1057\/palgrave.ejis.3000415","volume":"11","author":"T Kern","year":"2002","unstructured":"Kern, T., Willcocks, L.: Exploring relationships in information technology outsourcing: the interaction approach. Eur. J. Inf. Syst. 11(1), 3\u201319 (2002)","journal-title":"Eur. J. Inf. Syst."},{"issue":"1","key":"5_CR22","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1016\/j.emj.2013.02.006","volume":"32","author":"A Knol","year":"2014","unstructured":"Knol, A., Janssen, M., Sol, H.: A taxonomy of management challenges for developing shared services arrangements. Eur. Manag. J. 32(1), 91\u2013103 (2014)","journal-title":"Eur. Manag. J."},{"issue":"1","key":"5_CR23","first-page":"17","volume":"7","author":"M Lacity","year":"2008","unstructured":"Lacity, M., Fox, J.: Creating Global Shared Services: Lessons from Reuters. MIS Q. Executive 7(1), 17\u201332 (2008)","journal-title":"MIS Q. Executive"},{"key":"5_CR24","doi-asserted-by":"crossref","unstructured":"Lacity, M., Yan, A., Khan, S.: Review of 23 years of empirical research on information technology outsourcing decisions and outcomes. In: Proceedings of the 50th Hawaii International Conference on System Sciences, HI (2017)","DOI":"10.24251\/HICSS.2017.632"},{"issue":"2","key":"5_CR25","doi-asserted-by":"crossref","first-page":"335","DOI":"10.2307\/25148682","volume":"29","author":"N Levina","year":"2005","unstructured":"Levina, N., Vaast, E.: The emergence of boundary spanning competence in practice: implications for information systems\u2019 implementation and use. MIS Q. 29(2), 335\u2013363 (2005)","journal-title":"MIS Q."},{"issue":"2","key":"5_CR26","doi-asserted-by":"crossref","first-page":"307","DOI":"10.2307\/25148842","volume":"32","author":"N Levina","year":"2008","unstructured":"Levina, N., Vaast, E.: Innovating or doing as told? status differences and overlapping boundaries in offshore collaboration. MIS Q. 32(2), 307\u2013324 (2008)","journal-title":"MIS Q."},{"issue":"1","key":"5_CR27","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1108\/18325911311307212","volume":"9","author":"RA Minnaar","year":"2013","unstructured":"Minnaar, R.A., Vosselman, E.G.: Shared service centres and management control structure change: exploring the scope and limitations of a transaction cost economics approach. J. Acc. Organ. Change 9(1), 74\u201398 (2013)","journal-title":"J. Acc. Organ. Change"},{"key":"5_CR28","unstructured":"Olsen, T.J.: Realizing Shared Services \u2013 A Punctuated Process Analysis of a Public IT Department. Dissertation, Georgia State University (2012)"},{"key":"5_CR29","unstructured":"Schulz, V., Herz, T., Rothenberger, M.A., Brenner, W.: It shared service center and external market activities. In: Proceedings of the 16th Americas Conference on Information Systems, Lima, Peru (2010)"},{"key":"5_CR30","unstructured":"Schulz, V., Hochstein, A., Ubernickel, F., Brenner, W.: Definition and classification of it-shared-service-center. In: Proceedings of the 16th Americas Conference on Information Systems, San Francisco (2009)"},{"key":"5_CR31","unstructured":"Stewart, T.: Intellectual Capital: The New Wealth of Organizations. Doubleday Business, p. 304 (1997)"},{"key":"5_CR32","first-page":"113","volume":"37","author":"M Templier","year":"2015","unstructured":"Templier, M., Par\u00e9, G.: A framework for guiding and evaluating literature reviews. Commun. AIS 37, 113\u2013137 (2015)","journal-title":"Commun. AIS"},{"issue":"2","key":"5_CR33","first-page":"63","volume":"13","author":"AP Tomasino","year":"2014","unstructured":"Tomasino, A.P., Fedorowicz, J., Williams, C.B., Gentner, A.A., Hughes, T.T.: Embracing system complexity in a shared service center collaboration. MIS Q. Executive 13(2), 63\u201375 (2014)","journal-title":"MIS Q. Executive"},{"issue":"2","key":"5_CR34","doi-asserted-by":"crossref","first-page":"191","DOI":"10.1108\/14637150610657530","volume":"12","author":"F Ulbrich","year":"2006","unstructured":"Ulbrich, F.: Improving shared service implementation: adopting lessons from the BPR movement. Bus. Process Manage. J. 12(2), 191\u2013205 (2006)","journal-title":"Bus. Process Manage. J."},{"issue":"2","key":"5_CR35","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1108\/SO-12-2013-0024","volume":"7","author":"F Ulbrich","year":"2014","unstructured":"Ulbrich, F., Schulz, V.: Seven challenges management must overcome when implementing IT-shared services. Strateg. Outsourcing Int. J. 7(2), 94\u2013106 (2014)","journal-title":"Strateg. Outsourcing Int. J."},{"key":"5_CR36","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"19","DOI":"10.1007\/978-3-319-47009-2_2","volume-title":"Shared Services and Outsourcing: A Contemporary Outlook","author":"D Vieru","year":"2016","unstructured":"Vieru, D., Arduin, P.-E.: Sharing knowledge in a shared services center context: an explanatory case study of the dialectics of formal and informal practices. In: Kotlarsky, J., Oshri, I., Willcocks, Leslie P. (eds.) Global Sourcing 2016. LNBIP, vol. 266, pp. 19\u201339. Springer, Cham (2016). \n                  https:\/\/doi.org\/10.1007\/978-3-319-47009-2_2"},{"issue":"11","key":"5_CR37","doi-asserted-by":"crossref","first-page":"1","DOI":"10.5539\/ijbm.v10n11p1","volume":"10","author":"D Vieru","year":"2015","unstructured":"Vieru, D., Rivard, S.: Knowledge sharing challenges during post-merger integration: the role of boundary spanners and of organizational identity. Int. J. Bus. Manage. 10(11), 1\u201312 (2015)","journal-title":"Int. J. Bus. Manage."},{"key":"5_CR38","volume-title":"Case Study Research: Design and Methods","author":"R Yin","year":"2003","unstructured":"Yin, R.: Case Study Research: Design and Methods. Sage Publications Inc, Thousand Oaks (2003)"}],"container-title":["Lecture Notes in Business Information Processing","Digital Services and Platforms. Considerations for Sourcing"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-15850-7_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T21:14:59Z","timestamp":1558386899000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-15850-7_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030158491","9783030158507"],"references-count":38,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-15850-7_5","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"7 March 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"Global Sourcing","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Workshop on Global Sourcing of Information Technology and Business Processes","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"La Thuile","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"21 February 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 February 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"gsw2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.globalsourcing.org.uk\/workshop\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"None","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"40","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"24","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"60% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"1","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}},{"value":"9 of the 24 accepted papers are included in this volume.","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information"}}]}}