{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,11]],"date-time":"2024-09-11T05:17:42Z","timestamp":1726031862852},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030204532"},{"type":"electronic","value":"9783030204549"}],"license":[{"start":{"date-parts":[[2019,6,11]],"date-time":"2019-06-11T00:00:00Z","timestamp":1560211200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-20454-9_32","type":"book-chapter","created":{"date-parts":[[2019,6,10]],"date-time":"2019-06-10T16:02:44Z","timestamp":1560182564000},"page":"311-321","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector"],"prefix":"10.1007","author":[{"given":"Renato","family":"Bobadilla","sequence":"first","affiliation":[]},{"given":"Alejandra","family":"Mendez","sequence":"additional","affiliation":[]},{"given":"Gino","family":"Viacava","sequence":"additional","affiliation":[]},{"given":"Carlos","family":"Raymundo","sequence":"additional","affiliation":[]},{"given":"Javier M.","family":"Moguerza","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2019,6,11]]},"reference":[{"key":"32_CR1","unstructured":"Mesias, M.: Outsourcing: 86% de empresas en Per\u00fa tercerizan servicios, Econom\u00eda | Gestion. \n                    https:\/\/gestion.pe\/economia\/outsourcing-86-empresas-peru-tercerizan-servicios-232422\n                    \n                  . Accessed 29 Sept 2018"},{"key":"32_CR2","unstructured":"Gesti\u00f3n, D.: Outsourcing: \u00bfC\u00f3mo va la tercerizaci\u00f3n en Per\u00fa y el mundo? (2018)"},{"issue":"11","key":"32_CR3","first-page":"102","volume":"1","author":"M Ferrer","year":"2015","unstructured":"Ferrer, M.: Ra\u00fal Marcelo Ferrer D\u00e1valos 1(11), 102\u2013114 (2015)","journal-title":"Ra\u00fal Marcelo Ferrer D\u00e1valos"},{"key":"32_CR4","unstructured":"Torres Soler, L.C.: lctorress@gmail. co. (n.d.). \n                    http:\/\/search.ebscohost.com\/login.aspx?direct=true&db=aps&AN=131080953&lang=es"},{"key":"32_CR5","unstructured":"Rojas Pescio, H. G. grojas@ureus. c., & Roa Petrasic, V. A. veronica. roa@usach. c. (n.d.). \n                    http:\/\/search.ebscohost.com\/login.aspx?direct=true&db=aps&AN=131080954&lang=es"},{"key":"32_CR6","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1108\/BPMJ-03-2016-0061","volume":"23","author":"M Baklizky","year":"2017","unstructured":"Baklizky, M., Fantinato, M., Sun, V., Thom, L.H., Hung, P.K.: Business process point analysis: survey experiments. Bus Process Manage. J. 23, 399\u2013424 (2017)","journal-title":"Bus Process Manage. J."},{"key":"32_CR7","doi-asserted-by":"publisher","unstructured":"Fleaca, B., Corocaescu, M.: Process map to create added value to customer based on quality deployment function. In: 17th International Multidisciplinary Scientific GeoConference SGEM 2017, 17 (53, SGEM2017 Conference Proceedings, ISBN 978-619-7408-10-2\/ISSN 1314-2704), pp. 657\u2013664 (2017). \n                    https:\/\/doi.org\/10.5593\/sgem2017\/53\/S21.081","DOI":"10.5593\/sgem2017\/53\/S21.081"},{"key":"32_CR8","doi-asserted-by":"publisher","first-page":"4574","DOI":"10.1080\/00207543.2013.878481","volume":"52","author":"C Jaca","year":"2014","unstructured":"Jaca, C., Viles, E., Paipa-GaLeano, L., Santos, J., Mateo, R.: Learning 5S principles from japanese best practitioners: case studies of five manufacturing companies. Int. J. Product. Res. 52, 4574\u20134586 (2014). \n                    https:\/\/doi.org\/10.1080\/00207543.2013.878481","journal-title":"Int. J. Product. Res."},{"key":"32_CR9","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1080\/19488300.2013.857371","volume":"3","author":"S Venkateswaran","year":"2013","unstructured":"Venkateswaran, S., Nahmens, I., Ikuma, L.: Improving healthcare warehouse operations through 5S. IIE Trans. Healthc. Syst. Eng. 3, 240\u2013253 (2013). \n                    https:\/\/doi.org\/10.1080\/19488300.2013.857371","journal-title":"IIE Trans. Healthc. Syst. Eng."},{"key":"32_CR10","unstructured":"Pe\u00f1a-Borrego, M.D., Rodr\u00edguez Fern\u00e1ndez, R.M., Almaguer P\u00e9rez, N.A., Pe\u00f1a Rueda, Y.F., Infante, S.Z.: Gesti\u00f3n del conocimiento sobre biofertilizantes a nivel local: estudio de caso municipio calixto garc\u00eda, cuba. Knowledge Management on the Use of Biofertilizers at Local Level: Case Study in Calixto Garcia Municipality, Cuba. 39, 41\u201350 (2018) \n                    http:\/\/search.ebscohost.com\/login.aspx?direct=true&db=fua&AN=130776134&lang=es&site=ehost-live"}],"container-title":["Advances in Intelligent Systems and Computing","Advances in Artificial Intelligence, Software and Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-20454-9_32","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,10]],"date-time":"2019-06-10T16:08:13Z","timestamp":1560182893000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-20454-9_32"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,6,11]]},"ISBN":["9783030204532","9783030204549"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-20454-9_32","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2019,6,11]]},"assertion":[{"value":"11 June 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"AHFE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Applied Human Factors and Ergonomics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Washington D.C., DC","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 July 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ahfe2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.ahfe2019.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}