{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,11]],"date-time":"2024-09-11T05:04:16Z","timestamp":1726031056635},"publisher-location":"Cham","reference-count":23,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030204938"},{"type":"electronic","value":"9783030204945"}],"license":[{"start":{"date-parts":[[2019,6,6]],"date-time":"2019-06-06T00:00:00Z","timestamp":1559779200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-20494-5_17","type":"book-chapter","created":{"date-parts":[[2019,6,5]],"date-time":"2019-06-05T08:04:09Z","timestamp":1559721849000},"page":"188-198","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Cognitive Analyses for the Improvement of Service Orders in an Information Technology Center: A Case of Study"],"prefix":"10.1007","author":[{"given":"Manuel Alejandro","family":"Barajas-Bustillos","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aide","family":"Maldonado-Macias","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Margarita","family":"Ortiz-Solis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arturo","family":"Realyvazquez-Vargas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Juan Luis","family":"Hern\u00e1ndez-Arellano","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2019,6,6]]},"reference":[{"key":"17_CR1","doi-asserted-by":"publisher","first-page":"475","DOI":"10.1007\/978-3-319-41697-7_42","volume-title":"Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future","author":"Teresa Carrillo-Gutierrez","year":"2016","unstructured":"Carrillo-Gutierrez, T., Mart\u00ednez, R.M.R., Rodr\u00edguez, J. de la R., Sanchez-Leal, J.: Relevant aspects of human error and its effect on the quality of the product. Study in the Maquiladora industry. In: Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future, pp. 475\u2013485. Springer, Cham (2016)"},{"issue":"4","key":"17_CR2","doi-asserted-by":"publisher","first-page":"361","DOI":"10.1016\/S0003-6870(98)00050-7","volume":"30","author":"Nicolas Marmaras","year":"1999","unstructured":"Marmaras, N., Poulakakis, G., Papakostopoulos, V.: Ergonomic design in ancient Greece. Appl. Ergon. 30, 361\u2013368 (1999)","journal-title":"Applied Ergonomics"},{"key":"17_CR3","unstructured":"Leir\u00f3s, L.I.: Historia de la Ergonom\u00eda, o de c\u00f3mo la Ciencia del Trabajo se basa en verdades tomadas de la Psicolog\u00eda. Revista de Historia de la Psicolog\u00eda 30, 33\u201353 (2009)"},{"key":"17_CR4","unstructured":"International Ergonomics Association: What Is Ergonomics: Definition and Domains of Ergonomics. http:\/\/www.iea.cc\/whats\/index.html"},{"issue":"10","key":"17_CR5","doi-asserted-by":"publisher","first-page":"1170","DOI":"10.1080\/001401397187685","volume":"40","author":"ERIK HOLLNAGEL","year":"1997","unstructured":"Hollnagel, E.: Cognitive ergonomics: it\u2019s all in the mind: Ergonomics. Ergonomics 40, 1170\u20131182 (1997)","journal-title":"Ergonomics"},{"key":"17_CR6","unstructured":"Ca\u00f1as, J.J., Waerns, Y.: Ergonom\u00eda cognitiva: aspectos psicol\u00f3gicos de la interacci\u00f3n de las personas con la tecnolog\u00eda de la informaci\u00f3n. Ed. M\u00e9dica Panamericana (2001)"},{"key":"17_CR7","doi-asserted-by":"publisher","first-page":"385","DOI":"10.1007\/978-3-319-04951-9_18","volume-title":"Lean Manufacturing in the Developing World","author":"Rosa Mar\u00eda Reyes-Mart\u00ednez","year":"2014","unstructured":"Reyes-Mart\u00ednez, R.M., Maldonado-Mac\u00edas, A.A., O, R. de la, Riva-Rodr\u00edguez, J. de la: Theoretical approach for human factors identification and classification system in accidents causality in manufacturing environment. In: Garc\u00eda-Alcaraz, J., Maldonado-Mac\u00edas, A.A., and Cortes-Robles, G. (eds.) Lean Manufacturing in the Developing World, pp. 385\u2013404. Springer, Cham (2014)"},{"key":"17_CR8","unstructured":"Stanton, N., Salmon, P.M., Rafferty, L.A.: Human Factors Methods: A Practical Guide for Engineering and Design. Ashgate Publishing, Ltd. (2013)"},{"key":"17_CR9","doi-asserted-by":"crossref","unstructured":"Reason, J.: Human Error. Cambridge University Press (1990)","DOI":"10.1017\/CBO9781139062367"},{"issue":"11","key":"17_CR10","doi-asserted-by":"publisher","first-page":"1923","DOI":"10.1080\/00140139408964958","volume":"37","author":"C. BABER","year":"1994","unstructured":"Baber, C., Stanton, N.A.: Task analysis for error identification: a methodology for designing error-tolerant consumer products. Ergonomics 37, 1923\u20131941 (1994)","journal-title":"Ergonomics"},{"key":"17_CR11","doi-asserted-by":"crossref","unstructured":"Annett, J.: Hierarchical Task Analysis (HTA). In: Stanton, N.A., Hedge, A., Brookhuis, K., Sala, E., and Hendrick, H.W. (eds.) Handbook of Human Factors and Ergonomics Methods. pp. 33-1\u201333-7. CRC Press (2004)","DOI":"10.1201\/9780203489925.ch33"},{"key":"17_CR12","unstructured":"Lor\u00e9s, J., Granollers, T.: La Ingenier\u00eda de la Usabilidad aplicada al dise\u00f1o y desarrollo de sitios web (2017)"},{"key":"17_CR13","first-page":"215","volume-title":"IFIP Advances in Information and Communication Technology","author":"Lucas Rizzo","year":"2016","unstructured":"Rizzo, L., Dondio, P., Delany, S.J., Longo, L.: Modeling mental workload via rule-based expert system: a comparison with NASA-TLX and workload profile. In: Artificial Intelligence Applications and Innovations, pp. 215\u2013229. Springer, Cham (2016)"},{"key":"17_CR14","unstructured":"Mil\u00e1n, E.G., Salazar, E., Dom\u00ednguez, E., Iborra, O., de la Fuente, J., de C\u00f3rdoba, M.J.: Neurotermograf\u00eda y Termograf\u00eda Psicosom\u00e1tica. Fundaci\u00f3n Internacional artecitt\u00e0 (2015)"},{"key":"17_CR15","doi-asserted-by":"crossref","unstructured":"Hart, S.G., Staveland, L.E.: Development of NASA-TLX (Task Load Index): results of empirical and theoretical research. In: Hancock, P.A. and Meshkati, N. (eds.) Advances in Psychology, pp. 139\u2013183. North-Holland (1988)","DOI":"10.1016\/S0166-4115(08)62386-9"},{"key":"17_CR16","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1016\/j.ergon.2016.10.007","volume":"63","author":"Sharon Claxton Bommer","year":"2018","unstructured":"Bommer, S.C., Fendley, M.: A theoretical framework for evaluating mental workload resources in human systems design for manufacturing operations. Int. J. Ind. Ergon. 63, 7\u201317 (2018)","journal-title":"International Journal of Industrial Ergonomics"},{"issue":"1","key":"17_CR17","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1111\/j.1464-0597.2004.00161.x","volume":"53","author":"Susana Rubio","year":"2004","unstructured":"Rubio, S., D\u00edaz, E., Mart\u00edn, J., Puente, J.M.: Evaluation of subjective mental workload: a comparison of SWAT, NASA-TLX, and workload profile methods. Appl. Psychol. 53, 61\u201386 (2004)","journal-title":"Applied Psychology"},{"issue":"1","key":"17_CR18","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/00140139.2014.956151","volume":"58","author":"Mark S. Young","year":"2014","unstructured":"Young, M.S., Brookhuis, K.A., Wickens, C.D., Hancock, P.A.: State of science: mental workload in ergonomics. Ergonomics 58, 1\u201317 (2015)","journal-title":"Ergonomics"},{"issue":"3","key":"17_CR19","doi-asserted-by":"publisher","first-page":"171","DOI":"10.18869\/acadpub.johe.1.3.171","volume":"1","author":"M Mohammadian","year":"2012","unstructured":"Mohammadian, M., Choobineh, A.R., Mostafavi Nave, A.R., Hashemi Nejad, N.: Human errors identification in operation of meat grinder using TAFEI technique. J. Occup. Health Epidem. 1, 171\u2013181 (2012)","journal-title":"Journal of Occupational Health and Epidemiology"},{"key":"17_CR20","doi-asserted-by":"crossref","unstructured":"Glendon, A.I., Clarke, S., McKenna, E.: Human Safety and Risk Management, Second Edition. CRC Press (2016)","DOI":"10.1201\/9781420004687"},{"key":"17_CR21","first-page":"108","volume-title":"Advances in Neuroergonomics and Cognitive Engineering","author":"Cesar Alferez-Padron","year":"2017","unstructured":"Alferez-Padron, C., Maldonado-Mac\u00edas, A.A., Garc\u00eda-Alcaraz, J., Avelar-Sosa, L., Realyvasquez-Vargas, A.: Workload assessment and human error identification during the task of taking a plain abdominal radiograph: a case study. In: Advances in Neuroergonomics and Cognitive Engineering, pp. 108\u2013119. Springer, Cham (2017)"},{"key":"17_CR22","doi-asserted-by":"crossref","unstructured":"Kuang, S.L., Hu, L., Zhang, S.T., Gao, D.H.: Applying TAFEI method to orthopaedic robot system\u2019s requirements analysis. In: 2009 16th International Conference on Industrial Engineering and Engineering Management, pp. 66\u201370 (2009)","DOI":"10.1109\/ICIEEM.2009.5344634"},{"issue":"9","key":"17_CR23","doi-asserted-by":"publisher","first-page":"1097","DOI":"10.1080\/00140130500219726","volume":"48","author":"Neville A. Stanton","year":"2005","unstructured":"Stanton, N.A., Baber, C.: Validating task analysis for error identification: reliability and validity of a human error prediction technique. Ergonomics 48, 1097\u20131113 (2005)","journal-title":"Ergonomics"}],"container-title":["Advances in Intelligent Systems and Computing","Advances in Manufacturing, Production Management and Process Control"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-20494-5_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,12,17]],"date-time":"2020-12-17T03:37:55Z","timestamp":1608176275000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-20494-5_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,6,6]]},"ISBN":["9783030204938","9783030204945"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-20494-5_17","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2019,6,6]]},"assertion":[{"value":"6 June 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"AHFE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Applied Human Factors and Ergonomics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Washington D.C., DC","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 July 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ahfe2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.ahfe2019.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}