{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T22:48:49Z","timestamp":1774738129922,"version":"3.50.1"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030227838","type":"print"},{"value":"9783030227845","type":"electronic"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-22784-5_18","type":"book-chapter","created":{"date-parts":[[2019,6,27]],"date-time":"2019-06-27T07:45:15Z","timestamp":1561621515000},"page":"182-189","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Artificial Intelligence (AI) and Cognitive Apportionment for Service Flexibility"],"prefix":"10.1007","author":[{"given":"Xue","family":"Ning","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jiban","family":"Khuntia","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Abhishek","family":"Kathuria","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Benn R.","family":"Konsynski","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2019,6,27]]},"reference":[{"key":"18_CR1","first-page":"1","volume-title":"Artificial Intelligence: Implications for China","author":"D Barton","year":"2017","unstructured":"Barton, D., Woetzel, J., Seong, J., Tian, Q.: Artificial Intelligence: Implications for China, pp. 1\u201320. McKinsey Global Institute, New York (2017)"},{"issue":"1","key":"18_CR2","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1177\/0092070300281013","volume":"28","author":"MJ Bitner","year":"2000","unstructured":"Bitner, M.J., Brown, S.W., Meuter, M.L.: Technology infusion in service encounters. J. Acad. Mark. Sci. 28(1), 138\u2013149 (2000)","journal-title":"J. Acad. Mark. Sci."},{"key":"18_CR3","first-page":"1","volume-title":"Artificial Intelligence the Next Digital Frontier?","author":"M Chui","year":"2017","unstructured":"Chui, M., Francisco, S.: Artificial Intelligence the Next Digital Frontier?, pp. 1\u201375. McKinsey Global Institute, New York (2017)"},{"issue":"S1","key":"18_CR4","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1002\/smj.4250150910","volume":"15","author":"DJ Collis","year":"1994","unstructured":"Collis, D.J.: Research note: how valuable are organizational capabilities? Strateg. Manag. J. 15(S1), 143\u2013152 (1994)","journal-title":"Strateg. Manag. J."},{"issue":"4","key":"18_CR5","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1080\/07421222.2000.11518268","volume":"16","author":"MJ Davern","year":"2000","unstructured":"Davern, M.J., Kauffman, R.J.: Discovering potential and realizing value from information technology investments. J. Manag. Inf. Syst. 16(4), 121\u2013143 (2000)","journal-title":"J. Manag. Inf. Syst."},{"issue":"2","key":"18_CR6","doi-asserted-by":"publisher","first-page":"413","DOI":"10.25300\/MISQ\/2015\/39.2.07","volume":"39","author":"P Karhade","year":"2015","unstructured":"Karhade, P., Shaw, M.J., Subramanyam, R.: Patterns in information systems portfolio prioritization: evidence from decision tree induction. MIS Q. 39(2), 413\u2013433 (2015)","journal-title":"MIS Q."},{"key":"18_CR7","doi-asserted-by":"crossref","unstructured":"Kathuria, R., Kathuria, N.N., Kathuria, A.: Mutually supportive or trade-offs: an analysis of competitive priorities in the emerging economy of India. J. High Technol. Manag. Res. 29(2), 227\u2013236 (2018a)","DOI":"10.1016\/j.hitech.2018.09.003"},{"key":"18_CR8","doi-asserted-by":"crossref","unstructured":"Kathuria, A., Mann, A., Khuntia, J., Saldanha, T., Kauffman, R.J.: Understanding the strategic value appropriation path for cloud computing in the organization. J. Manag. Inf. Syst. 35(3), 740\u2013775 (2018b)","DOI":"10.1080\/07421222.2018.1481635"},{"key":"18_CR9","unstructured":"Konsynski, B.R., Sviokla, J.J.: Cognitive Reapportionment: Rethinking the Location of Judgement in Managerial Decision Making. Working paper (1993)"},{"issue":"1","key":"18_CR10","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1007\/s11747-007-0063-z","volume":"36","author":"S Madhavaram","year":"2008","unstructured":"Madhavaram, S., Hunt, S.D.: The service-dominant logic and a hierarchy of operant resources: developing masterful operant resources and implications for marketing strategy. J. Acad. Mark. Sci. 36(1), 67\u201382 (2008)","journal-title":"J. Acad. Mark. Sci."},{"key":"18_CR11","unstructured":"Nascimento, A.M., da Cunha, V.C., Alexandra, M., de Souza Meirelles, F., Scornavacca, E., de Melo, V.V.: A literature analysis of research on artificial intelligence in Management Information System (MIS). In: Twenty-Fourth Americas Conference on Information Systems, New Orleans (2018)"},{"issue":"1","key":"18_CR12","doi-asserted-by":"publisher","first-page":"145","DOI":"10.2307\/25148721","volume":"30","author":"ME Nissen","year":"2006","unstructured":"Nissen, M.E., Sengupta, K.: Incorporating software agents into supply chains: experimental investigation with a procurement task. MIS Q. 30(1), 145\u2013166 (2006)","journal-title":"MIS Q."},{"key":"18_CR13","unstructured":"Peters, C., Zaki, M.: Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models\u2013Orchestration and Interplay of Services. Working paper (2018)"},{"issue":"2","key":"18_CR14","first-page":"89","volume":"17","author":"R Scheepers","year":"2018","unstructured":"Scheepers, R., Lacity, M.C., Willcocks, L.P.: Cognitive automation as part of Deakin University\u2019s digital strategy. MIS Q. Executive 17(2), 89\u2013107 (2018)","journal-title":"MIS Q. Executive"},{"key":"18_CR15","unstructured":"Shook, E., Knickrehm, M.: Reworking the Revolution, pp. 1\u201344. Accenture Strategy (2018). \n                    https:\/\/www.accenture.com\/_acnmedia\/PDF-69\/Accenture-Reworking-the-Revolution-Jan-2018-POV.pdf"},{"key":"18_CR16","unstructured":"Sidorova, A.: Interests and agency in AI: the case of image with Inception 3 model. In: Twenty-Fourth Americas Conference on Information Systems, New Orleans (2018)"},{"issue":"2","key":"18_CR17","doi-asserted-by":"publisher","first-page":"288","DOI":"10.1287\/isre.1080.0206","volume":"21","author":"A Tiwana","year":"2010","unstructured":"Tiwana, A., Konsynski, B.: Complementarities between organizational IT architecture and governance structure. Inf. Syst. Res. 21(2), 288\u2013304 (2010)","journal-title":"Inf. Syst. Res."},{"issue":"3","key":"18_CR18","first-page":"153","volume":"16","author":"HJ Watson","year":"2017","unstructured":"Watson, H.J.: Preparing for the cognitive generation of decision support. MIS Q. Executive 16(3), 153\u2013169 (2017)","journal-title":"MIS Q. Executive"},{"issue":"4","key":"18_CR19","first-page":"115","volume":"96","author":"J Wilson","year":"2018","unstructured":"Wilson, J., Daugherty, P.R.: Collaborative intelligence: humans and AI are joining forces. Harvard Bus. Rev. 96(4), 115\u2013123 (2018)","journal-title":"Harvard Bus. Rev."},{"issue":"10","key":"18_CR20","doi-asserted-by":"publisher","first-page":"991","DOI":"10.1002\/smj.318","volume":"24","author":"SG Winter","year":"2003","unstructured":"Winter, S.G.: Understanding dynamic capabilities. Strateg. Manag. J. 24(10), 991\u2013995 (2003)","journal-title":"Strateg. Manag. J."}],"container-title":["Lecture Notes in Business Information Processing","The Ecosystem of e-Business: Technologies, Stakeholders, and Connections"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-22784-5_18","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,27]],"date-time":"2019-06-27T08:20:56Z","timestamp":1561623656000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-22784-5_18"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030227838","9783030227845"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-22784-5_18","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"27 June 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"WEB","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Workshop on E-Business","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Santa Clara, CA","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12 December 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12 December 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"17","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"web2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}