{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,10]],"date-time":"2025-11-10T01:29:56Z","timestamp":1762738196119,"version":"3.40.3"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030256289"},{"type":"electronic","value":"9783030256296"}],"license":[{"start":{"date-parts":[[2019,7,25]],"date-time":"2019-07-25T00:00:00Z","timestamp":1564012800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-25629-6_22","type":"book-chapter","created":{"date-parts":[[2019,7,24]],"date-time":"2019-07-24T09:07:53Z","timestamp":1563959273000},"page":"136-142","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["User Test: How Many Users Are Needed to Find the Psychophysiological Pain Points in a Journey Map?"],"prefix":"10.1007","author":[{"given":"Charles","family":"Lamontagne","sequence":"first","affiliation":[]},{"given":"Sylvain","family":"S\u00e9n\u00e9cal","sequence":"additional","affiliation":[]},{"given":"Marc","family":"Fredette","sequence":"additional","affiliation":[]},{"given":"Shang Lin","family":"Chen","sequence":"additional","affiliation":[]},{"given":"Romain","family":"Pourchon","sequence":"additional","affiliation":[]},{"given":"Yohan","family":"Gaumont","sequence":"additional","affiliation":[]},{"given":"David","family":"De Grandpr\u00e9","sequence":"additional","affiliation":[]},{"given":"Pierre-Majorique","family":"L\u00e9ger","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2019,7,25]]},"reference":[{"issue":"1","key":"22_CR1","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1111\/1559-8918.2018.01209","volume":"2018","author":"DAVID PLATZER","year":"2018","unstructured":"Platzer, D.: Regarding the pain of users: towards a genealogy of the \u201cpain point\u201d. In: Ethnographic Praxis in Industry Conference Proceedings, pp. 301\u2013315 (2018)","journal-title":"Ethnographic Praxis in Industry Conference Proceedings"},{"key":"22_CR2","doi-asserted-by":"publisher","first-page":"1361","DOI":"10.1016\/j.procs.2011.01.016","volume":"3","author":"AC Dirican","year":"2011","unstructured":"Dirican, A.C., G\u00f6kt\u00fcrk, M.: Psychophysiological measures of human cognitive states applied in human computer interaction. Procedia Computer Science 3, 1361\u20131367 (2011)","journal-title":"Procedia Computer Science"},{"doi-asserted-by":"crossref","unstructured":"Bruun, A., Heintz, M., Law, L.C., Alkly, L.H.A.: Understanding the relationship between frustration and the severity of usability problems: what can psychophysiological data (not) tell us? In: Proceedings of the 2016 CHI Conference on Human Factors in Computing System, pp. 3975\u20133987. ACM, New York (2016)","key":"22_CR3","DOI":"10.1145\/2858036.2858511"},{"issue":"4","key":"22_CR4","first-page":"179","volume":"30","author":"AO Guinea de","year":"2014","unstructured":"de Guinea, A.O., Titah, R., L\u00e9ger, P.M.: Explicit and implicit antecedents of users\u2019 behavioral beliefs in information systems: a neuropsychological investigation. JMIS 30(4), 179\u2013210 (2014)","journal-title":"JMIS"},{"doi-asserted-by":"crossref","unstructured":"Giroux-Hupp\u00e9, C., S\u00e9n\u00e9cal, S., Fredette, M., Chen, S.L., Demolin, B., L\u00e9ger, P.M.: Identifying psychophysiological pain points in the online user journey: the case of online grocery. In: The HCI International 2019 Conference Proceedings (Forthcoming)","key":"22_CR5","DOI":"10.1007\/978-3-030-23535-2_34"},{"key":"22_CR6","volume-title":"Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics","author":"T Tullis","year":"2013","unstructured":"Tullis, T., Albert, W.: Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, 2nd edn. Morgan Kaufmann, Burlington (2013)","edition":"2"},{"key":"22_CR7","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1145\/1167948.1167973","volume":"13","author":"JR Lewis","year":"2006","unstructured":"Lewis, J.R.: Sample sizes for usability tests: mostly math, not magic. Interactions 13, 29\u201333 (2006)","journal-title":"Interactions"},{"doi-asserted-by":"crossref","unstructured":"Nielsen, J., Landauer, T.K.: A mathematical model of the finding of usability problem. In: Proceedings of the INTERCHI 1993 Conference on Human Factors in Computing Systems, pp. 206\u2013213. IOS Press, Amsterdam (1993)","key":"22_CR8","DOI":"10.1145\/169059.169166"},{"key":"22_CR9","first-page":"385","volume":"41","author":"J Nielsen","year":"1994","unstructured":"Nielsen, J.: Estimating the number of subjects need for a thinking aloud test. IJHCS 41, 385\u2013397 (1994)","journal-title":"IJHCS"},{"issue":"4","key":"22_CR10","doi-asserted-by":"publisher","first-page":"64","DOI":"10.1145\/2133806.2133824","volume":"55","author":"M Schmettow","year":"2012","unstructured":"Schmettow, M.: Sample size in usability studies. CACM 55(4), 64\u201370 (2012)","journal-title":"CACM"},{"unstructured":"Rohrer, C.: When to use which user-experience research methods. Nielsen Norman Group (2014)","key":"22_CR11"},{"key":"22_CR12","volume-title":"\u00c9tudes Marketing Appliqu\u00e9es: De La Strat\u00e9gie Au Mix: Analyses et Tests Pour Optimiser Votre Action Marketing","author":"E Vernette","year":"2008","unstructured":"Vernette, E., Filser, M., Giannelloni, J.L.: \u00c9tudes Marketing Appliqu\u00e9es: De La Strat\u00e9gie Au Mix: Analyses et Tests Pour Optimiser Votre Action Marketing. Dunod, Malakoff (2008)"},{"doi-asserted-by":"crossref","unstructured":"Cockburn, A., Quinn, P., Gutwin, C.: Examining the peak-end effects of subjective experience. In: Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2015), pp. 357\u2013366 (2015)","key":"22_CR13","DOI":"10.1145\/2702123.2702139"},{"unstructured":"Ganglbauer, E., Schrammel, J., Deutsch, S., Tscheligi, M.: Applying psychophysiological methods for measuring user experience: possibilities, challenges and feasibility. In: User Experience Evaluation Methods in Product Development (UXEM 2009) (2009)","key":"22_CR14"},{"key":"22_CR15","volume-title":"Psychophysiology: Human Behavior and Physiological Response","author":"JL Andreassi","year":"2000","unstructured":"Andreassi, J.L.: Psychophysiology: Human Behavior and Physiological Response. Lawrence Erlbaum Associates Inc, Mahwah (2000)"},{"doi-asserted-by":"crossref","unstructured":"Maia, C.L.B., Furtado, E.S.: A study about psychophysiological measures in user experience monitoring and evaluation. In: Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems, pp. 7:1\u20137:9. ACM, New York (2016)","key":"22_CR16","DOI":"10.1145\/3033701.3033708"},{"key":"22_CR17","volume-title":"FaceReader Methodology Note","author":"L Loijens","year":"2018","unstructured":"Loijens, L., Krips, O.: FaceReader Methodology Note. Wageningen, Noldus (2018)"},{"unstructured":"Dawson, M.E.: The electrodermal system. In: Cacioppo, J.T., Tassinary, L.G., Berntson, G. (eds.) Handbook of Psychophysiology. Cambridge University Press, Cambridge (2007)","key":"22_CR18"},{"key":"22_CR19","volume-title":"Manual for the Facial Action Coding System","author":"P Ekman","year":"1978","unstructured":"Ekman, P., Friesen, W.V.: Manual for the Facial Action Coding System. Consulting Psychologists Press, Palo Alto (1978)"}],"container-title":["Advances in Intelligent Systems and Computing","Human Interaction and Emerging Technologies"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-25629-6_22","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,7,29]],"date-time":"2019-07-29T11:29:36Z","timestamp":1564399776000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-25629-6_22"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,7,25]]},"ISBN":["9783030256289","9783030256296"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-25629-6_22","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2019,7,25]]},"assertion":[{"value":"25 July 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IHIET","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human Interaction and Emerging Technologies","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Nice","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"France","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 August 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 August 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ihiet2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/ihiet.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}