{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T09:38:21Z","timestamp":1743154701619,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030324742"},{"type":"electronic","value":"9783030324759"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-32475-9_22","type":"book-chapter","created":{"date-parts":[[2019,10,27]],"date-time":"2019-10-27T20:02:24Z","timestamp":1572206544000},"page":"295-309","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Towards an Architecture Framework for the Implementation of Omnichannel Strategies"],"prefix":"10.1007","author":[{"given":"Nestor","family":"Suarez","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Oscar","family":"Avila","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2019,10,28]]},"reference":[{"issue":"8","key":"22_CR1","doi-asserted-by":"publisher","first-page":"2478","DOI":"10.1287\/mnsc.2016.2473","volume":"63","author":"F Gao","year":"2017","unstructured":"Gao, F., Xuanming, S.: omnichannel retail operations with buy-online-and-pick-up-in-store. Manag. Sci. 63(8), 2478\u20132492 (2017)","journal-title":"Manag. Sci."},{"issue":"4","key":"22_CR2","doi-asserted-by":"publisher","first-page":"1629","DOI":"10.1287\/mnsc.2016.2684","volume":"64","author":"DR Bell","year":"2018","unstructured":"Bell, D.R., Gallino, S., Moreno, A.: Offline showrooms in omnichannel retail: demand and operational benefits. Manag. Sci. 64(4), 1629\u20131651 (2018)","journal-title":"Manag. Sci."},{"issue":"1","key":"22_CR3","first-page":"2","volume":"50","author":"O Avila","year":"2009","unstructured":"Avila, O., Goepp, V., Kieffer, F.: Understanding and classifying information systems alignment approaches. J. Comput. Inf. Syst. 50(1), 2\u201314 (2009)","journal-title":"J. Comput. Inf. Syst."},{"key":"22_CR4","unstructured":"Avila, O., Goepp, V., Kieffer, F.: A framework to analyse is alignment approaches: towards the definition of underlying alignment mechanisms. In: Proceedings of MoDISE-EUS 2008, pp. 79\u201390 (2008)"},{"issue":"2","key":"22_CR5","doi-asserted-by":"publisher","first-page":"593","DOI":"10.1080\/00207543.2016.1221162","volume":"55","author":"CKH Lee","year":"2017","unstructured":"Lee, C.K.H.: A GA-based optimisation model for big data analytics supporting anticipatory shipping in Retail 4.0. Int. J. Prod. Res. 55(2), 593\u2013605 (2017)","journal-title":"Int. J. Prod. Res."},{"key":"22_CR6","doi-asserted-by":"crossref","unstructured":"Park, A., Park, A., Lee, K.: Service design based on IoT and technology comparison for fine art gallery. In: Proceedings of the 14th International Joint Conference on e-Business and Telecommunications - Volume 4: ICE-B, (ICETE 2017), pp. 138\u2013143 (2017)","DOI":"10.5220\/0006473701380143"},{"key":"22_CR7","unstructured":"Oh, W., Lee, S., Lee, K., Jung, D., Son, H., Ko, J.: Implementation of product oriented omni channel technology using multi-modal information. In: International Conference on Information and Communication Technology Convergence (ICTC), Jeju, 2017, pp. 296\u2013300 (2017)"},{"key":"22_CR8","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1007\/978-3-319-20895-4_31","volume-title":"HCI in Business","author":"S Peltola","year":"2015","unstructured":"Peltola, S., Vainio, H., Nieminen, M.: Key Factors in developing omnichannel customer experience with finnish retailers. In: Nah, F.F.-H., Tan, C.-H. (eds.) HCIB 2015. LNCS, vol. 9191, pp. 335\u2013346. Springer, Cham (2015). \nhttps:\/\/doi.org\/10.1007\/978-3-319-20895-4_31"},{"issue":"2018","key":"22_CR9","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1016\/j.dss.2018.01.007","volume":"109","author":"J-C Kim","year":"2018","unstructured":"Kim, J.-C., Chun, S.-H.: Cannibalization and competition effects on a manufacturer\u2019s retail channel strategies: implications on an omnichannel business model. Decis. Support Syst. 109(2018), 5\u201314 (2018)","journal-title":"Decis. Support Syst."},{"key":"22_CR10","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1016\/j.dss.2018.01.006","volume":"109","author":"X-L Shen","year":"2018","unstructured":"Shen, X.-L., Li, Y.-J., Sun, Y., Wang, N.: Channel integration quality, perceived fluency and omnichannel service usage: the moderating roles of internal and external usage experience. Decis. Support Syst. 109, 61\u201373 (2018)","journal-title":"Decis. Support Syst."},{"key":"22_CR11","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1016\/j.elerap.2018.02.002","volume":"28","author":"M Zhang","year":"2018","unstructured":"Zhang, M., Ren, C., Wang, G.A., He, Z.: The impact of channel integration on consumer responses in omnichannel retailing: the mediating effect of consumer empowerment. Electron. Commer. Res. Appl. 28, 181\u2013193 (2018)","journal-title":"Electron. Commer. Res. Appl."},{"key":"22_CR12","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1016\/j.dss.2018.01.010","volume":"109","author":"S Hosseini","year":"2018","unstructured":"Hosseini, S., Merz, M., R\u00f6glinger, M., Wenninger, A.: Mindfully going omnichannel: an economic decision model for evaluating omnichannel strategies. Decis. Support Syst. 109, 74\u201388 (2018)","journal-title":"Decis. Support Syst."},{"key":"22_CR13","unstructured":"Luo, J., Fan, M., Zhang, H.: Information technology, cross-channel capabilities, and managerial actions: evidence from the apparel industry. J. Assoc. Inf. Syst. (2015). Research Paper No. 2016-056"},{"key":"22_CR14","doi-asserted-by":"crossref","unstructured":"Yadav, V.S., Tripathi, S., Singh, A.R.: Exploring omnichannel and network design in omni environment. Cogent Eng. 4(1) (2017)","DOI":"10.1080\/23311916.2017.1382026"},{"key":"22_CR15","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1007\/978-3-319-39426-8_15","volume-title":"Business Information Systems","author":"A Thamm","year":"2016","unstructured":"Thamm, A., Anke, J., Haugk, S., Radic, D.: Towards the omni-channel: beacon-based services in retail. In: Abramowicz, W., Alt, R., Franczyk, B. (eds.) BIS 2016. LNBIP, vol. 255, pp. 181\u2013192. Springer, Cham (2016). \nhttps:\/\/doi.org\/10.1007\/978-3-319-39426-8_15"},{"key":"22_CR16","unstructured":"Mirsch, T., Lehrer, C., Jung, R.: Transitioning to an omnichannel approach: a dynamic capability perspective. In: 2016 International Conference on Information Systems, ICIS 2016 (2016)"},{"key":"22_CR17","unstructured":"H\u00e4rtfelder, J., Winkelmann, A.: Opportunities and challenges for local retailing in an environment dominated by mobile internet devices - Literature review and gap analysis. In: Multikonferenz Wirtschaftsinformatik, MKWI 2016, vol. 1, pp. 33\u201344 (2016)"},{"issue":"1","key":"22_CR18","first-page":"38","volume":"10","author":"N Notomi","year":"2015","unstructured":"Notomi, N., Tsukamoto, M., Kimura, M., Yamamoto, S.: ICT and the future of the retail industry - consumer-centric retailing. NEC Tech. J. 10(1), 38\u201341 (2015)","journal-title":"NEC Tech. J."},{"issue":"2","key":"22_CR19","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1080\/15332861.2018.1433907","volume":"17","author":"J-YM Kang","year":"2018","unstructured":"Kang, J.-Y.M.: Showrooming, webrooming, and user-generated content creation in the omnichannel era. J. Internet Commer. 17(2), 145\u2013169 (2018)","journal-title":"J. Internet Commer."},{"issue":"8","key":"22_CR20","doi-asserted-by":"publisher","first-page":"3595","DOI":"10.1287\/mnsc.2017.2787","volume":"64","author":"F Gao","year":"2018","unstructured":"Gao, F., Su, X.: Omnichannel service operations with online and offine self-order technologies. Manag. Sci. 64(8), 3595\u20133608 (2018)","journal-title":"Manag. Sci."},{"issue":"5","key":"22_CR21","first-page":"38","volume":"53","author":"T Togawa","year":"2017","unstructured":"Togawa, T., Sato, T., Saito, J.: Media processing technologies for affective digital marketing. Fujitsu Sci. Tech. J. 53(5), 38\u201346 (2017)","journal-title":"Fujitsu Sci. Tech. J."},{"key":"22_CR22","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1007\/978-3-319-70625-2_7","volume-title":"Advances in Conceptual Modeling","author":"M Carnein","year":"2017","unstructured":"Carnein, M., et al.: Towards efficient and informative omni-channel customer relationship management. In: de Cesare, S., Frank, U. (eds.) ER 2017. LNCS, vol. 10651, pp. 69\u201378. Springer, Cham (2017). \nhttps:\/\/doi.org\/10.1007\/978-3-319-70625-2_7"},{"key":"22_CR23","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/978-3-319-56925-3_5","volume-title":"Exploring Services Science","author":"J Reis","year":"2017","unstructured":"Reis, J., Amorim, M., Mel\u00e3o, N.: New ways to deal with omni-channel services: opening the door to synergies, or problems in the horizon? In: Za, S., Dr\u0103goicea, M., Cavallari, M. (eds.) IESS 2017. LNBIP, vol. 279, pp. 51\u201363. Springer, Cham (2017). \nhttps:\/\/doi.org\/10.1007\/978-3-319-56925-3_5"},{"key":"22_CR24","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1007\/978-3-319-59536-8_2","volume-title":"Advanced Information Systems Engineering","author":"R Sch\u00fctte","year":"2017","unstructured":"Sch\u00fctte, R.: Information systems for retail companies. In: Dubois, E., Pohl, K. (eds.) CAiSE 2017. LNCS, vol. 10253, pp. 13\u201325. Springer, Cham (2017). \nhttps:\/\/doi.org\/10.1007\/978-3-319-59536-8_2"},{"key":"22_CR25","doi-asserted-by":"crossref","unstructured":"Liu, J., Abhishek, V., Li, B.: The impact of mobile adoption on customer omnichannel banking behavior. In: 2016 International Conference on Information Systems, ICIS 2016 (2016)","DOI":"10.2139\/ssrn.2912691"},{"key":"22_CR26","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1007\/978-3-662-45550-0_27","volume-title":"On the Move to Meaningful Internet Systems: OTM 2014 Workshops","author":"Q Li","year":"2014","unstructured":"Li, Q., Luo, H., Xie, P.X., Feng, X.Q.: Enterprise networks integration in a sensing environment: a case study. In: Meersman, R., et al. (eds.) OTM 2014. LNCS, vol. 8842, pp. 265\u2013274. Springer, Heidelberg (2014). \nhttps:\/\/doi.org\/10.1007\/978-3-662-45550-0_27"},{"key":"22_CR27","unstructured":"Ervasti, M., Isomursu, M., M\u00e4kel\u00e4, S.-M.: Enriching everyday experience with a digital service: case study in rural retail store. In: 27th Bled eConference: eEcosystems \u2013 Proceedings (2014)"},{"issue":"3","key":"22_CR28","doi-asserted-by":"publisher","first-page":"276","DOI":"10.1147\/sj.263.0276","volume":"26","author":"J Zachman","year":"1987","unstructured":"Zachman, J.: A framework for information systems architecture. IBM Syst. J. 26(3), 276\u2013292 (1987)","journal-title":"IBM Syst. J."},{"key":"22_CR29","unstructured":"The Open Group: The TOGAF Standard, Version 9.2. \nhttps:\/\/publications.opengroup.org\/downloadable\/customer\/products"},{"key":"22_CR30","unstructured":"Wang, X., Zhou, X., Jiang, L.: A method of business and IT alignment based on enterprise architecture. In: IEEE International Conference on Service Operations and Logistics, and Informatics, Beijing, vol. 1, pp. 740\u2013745. IEEE (2008)"},{"key":"22_CR31","unstructured":"Scott Bittler, R., Kreizman, G.: Enterprise Architecture Process: Evolution 2005, Gartner Research Publication ID Number: G00130849 (2005)"},{"key":"22_CR32","doi-asserted-by":"crossref","unstructured":"Lim, N., Lee, T.-G., Park, S.-G.: A comparative analysis of enterprise architecture frameworks based on EA quality attributes. In: 10th ACIS Conference on Software Engineering, Artificial Intelligence, Networking and Parallel\/Distributed Computing, SNPD 2009, pp. 283\u2013288 (2009)","DOI":"10.1109\/SNPD.2009.97"},{"key":"22_CR33","unstructured":"Sessions, R., De Vadoss, J.: A comparison of the top four enterprise-architecture methodologies (2014). \nhttp:\/\/download.microsoft.com\/download\/6\/1\/C\/61C0E37C-F252-4B33-9557-42B90BA3E472\/EAComparisonV2-028.PDF"},{"key":"22_CR34","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1007\/978-3-319-11460-6_14","volume-title":"Business Information Systems Workshops","author":"O Avila","year":"2014","unstructured":"Avila, O., Garc\u00e9s, K.: Change management contributions for business-IT alignment. In: Abramowicz, W., Kokkinaki, A. (eds.) BIS 2014. LNBIP, vol. 183, pp. 156\u2013167. Springer, Cham (2014). \nhttps:\/\/doi.org\/10.1007\/978-3-319-11460-6_14"},{"issue":"1","key":"22_CR35","first-page":"14","volume":"13","author":"M Segura","year":"2018","unstructured":"Segura, M., Barrag\u00e1n, J., Alarc\u00f3n, G.: The Customer Service Pathway, an alternative started tool kit for service improvement and innovation. Int. J. Good Conscienc. 13(1), 14\u201327 (2018)","journal-title":"Int. J. Good Conscienc."}],"container-title":["Communications in Computer and Information Science","Applied Informatics"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-32475-9_22","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,12,28]],"date-time":"2019-12-28T06:12:05Z","timestamp":1577513525000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-32475-9_22"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030324742","9783030324759"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-32475-9_22","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"28 October 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICAI","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Applied Informatics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Madrid","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Spain","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 November 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9 November 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icai22019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/icai.itiud.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Easychair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"98","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"37","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"38% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}