{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T04:57:21Z","timestamp":1773723441371,"version":"3.50.1"},"publisher-location":"Cham","reference-count":24,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030358877","type":"print"},{"value":"9783030358884","type":"electronic"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-35888-4_51","type":"book-chapter","created":{"date-parts":[[2019,11,20]],"date-time":"2019-11-20T19:05:59Z","timestamp":1574276759000},"page":"548-557","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":24,"title":["Should a Robot Guide Like a Human? A\u00a0Qualitative Four-Phase Study of a Shopping Mall Robot"],"prefix":"10.1007","author":[{"given":"P\u00e4ivi","family":"Heikkil\u00e4","sequence":"first","affiliation":[]},{"given":"Hanna","family":"Lammi","sequence":"additional","affiliation":[]},{"given":"Marketta","family":"Niemel\u00e4","sequence":"additional","affiliation":[]},{"given":"Kathleen","family":"Belhassein","sequence":"additional","affiliation":[]},{"given":"Guillaume","family":"Sarthou","sequence":"additional","affiliation":[]},{"given":"Antti","family":"Tammela","sequence":"additional","affiliation":[]},{"given":"Aur\u00e9lie","family":"Clodic","sequence":"additional","affiliation":[]},{"given":"Rachid","family":"Alami","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2019,11,17]]},"reference":[{"issue":"4","key":"51_CR1","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1002\/1099-0720(200007\/08)14:4<333::AID-ACP655>3.0.CO;2-C","volume":"14","author":"GL Allen","year":"2000","unstructured":"Allen, G.L.: Principles and practices for communicating route knowledge. Appl. Cogn. Psychol. 14(4), 333\u2013359 (2000)","journal-title":"Appl. Cogn. Psychol."},{"issue":"4","key":"51_CR2","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1207\/s15427633scc0304_1","volume":"3","author":"GL Allen","year":"2003","unstructured":"Allen, G.L.: Gestures accompanying verbal route directions: do they point to a new avenue for examining spatial representation? Spat. Cogn. Comput. 3(4), 259\u2013268 (2003)","journal-title":"Spat. Cogn. Comput."},{"key":"51_CR3","unstructured":"Belhassein, K., et al.: Human-Human Guidance Study. Technical-report hal-01719730, LAAS-CNRS, CLLE, VTT (2017)"},{"issue":"2","key":"51_CR4","doi-asserted-by":"publisher","first-page":"500","DOI":"10.1109\/TRO.2016.2645206","volume":"33","author":"D Brscic","year":"2017","unstructured":"Brscic, D., Ikeda, T., Kanda, T.: Do you need help? A robot providing information to people who behave atypically. IEEE Trans. Robot. 33(2), 500\u2013506 (2017)","journal-title":"IEEE Trans. Robot."},{"key":"51_CR5","doi-asserted-by":"crossref","unstructured":"Clodic, A., et al.: Rackham: an interactive robot-guide. In: 15th IEEE RO-MAN (2006)","DOI":"10.1109\/ROMAN.2006.314378"},{"key":"51_CR6","first-page":"409","volume":"16","author":"M Denis","year":"1997","unstructured":"Denis, M.: The description of routes: a cognitive approach to the production of spatial discourse. Cahiers de Psychologie Cognitive 16, 409\u2013458 (1997)","journal-title":"Cahiers de Psychologie Cognitive"},{"key":"51_CR7","doi-asserted-by":"crossref","unstructured":"D\u00edaz, M., Paillacho, D., Angulo, C., Torres, O., Gonz\u00e1lez, J., Albo-Canals, J.: A week-long study on robot-visitors spatial relationships during guidance in a sciences museum. In: 9th ACM\/IEEE International Conference on HRI, pp. 152\u2013153 (2014)","DOI":"10.1145\/2559636.2559797"},{"key":"51_CR8","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"753","DOI":"10.1007\/978-3-319-47437-3_74","volume-title":"Social Robotics","author":"ME Foster","year":"2016","unstructured":"Foster, M.E., et al.: The MuMMER project: engaging human-robot interaction in real-world public spaces. In: Agah, A., Cabibihan, J.-J., Howard, A.M., Salichs, M.A., He, H. (eds.) ICSR 2016. LNCS (LNAI), vol. 9979, pp. 753\u2013763. Springer, Cham (2016). \nhttps:\/\/doi.org\/10.1007\/978-3-319-47437-3_74"},{"key":"51_CR9","doi-asserted-by":"crossref","unstructured":"Gross, H., et al.: TOOMAS: interactive shopping guide robots in everyday use - final implementation and experiences from long-term field trials. In: 2009 IEEE\/RSJ IROS, pp. 2005\u20132012 (2009)","DOI":"10.1109\/IROS.2009.5354497"},{"issue":"5","key":"51_CR10","doi-asserted-by":"publisher","first-page":"897","DOI":"10.1109\/TRO.2010.2062550","volume":"26","author":"T Kanda","year":"2010","unstructured":"Kanda, T., et al.: A communication robot in a shopping mall. IEEE Trans. Rob. 26(5), 897\u2013913 (2010). \nhttps:\/\/doi.org\/10.1109\/TRO.2010.2062550","journal-title":"IEEE Trans. Rob."},{"key":"51_CR11","series-title":"Wiley Series in Agent Technology","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1002\/9780470512470.ch8","volume-title":"Conversational Informatics: An Engineering Approach","author":"S Kopp","year":"2007","unstructured":"Kopp, S., et al.: Trading spaces: how humans and humanoids use speech and gesture to give directions. In: Nishida, T. (ed.) Conversational Informatics: An Engineering Approach. Wiley Series in Agent Technology, pp. 133\u2013160. Wiley, Chichester (2007)"},{"key":"51_CR12","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1007\/3-540-57207-4_21","volume-title":"Spatial Information Theory A Theoretical Basis for GIS","author":"DR Montello","year":"1993","unstructured":"Montello, D.R.: Scale and multiple psychologies of space. In: Frank, A.U., Campari, I. (eds.) COSIT 1993. LNCS, vol. 716, pp. 312\u2013321. Springer, Heidelberg (1993). \nhttps:\/\/doi.org\/10.1007\/3-540-57207-4_21"},{"issue":"2","key":"51_CR13","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1007\/s12369-014-0265-8","volume":"7","author":"Y Morales","year":"2015","unstructured":"Morales, Y., Satake, S., Kanda, T., Hagita, N.: Building a model of the environment from a route perspective for human-robot interaction. Int. J. Soc. Robot. 7(2), 165\u2013181 (2015)","journal-title":"Int. J. Soc. Robot."},{"key":"51_CR14","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1007\/978-3-030-17107-0_7","volume-title":"Social Robots: Technological, Societal and Ethical Aspects of Human-Robot Interaction","author":"M Niemel\u00e4","year":"2019","unstructured":"Niemel\u00e4, M., Heikkil\u00e4, P., Lammi, H., Oksman, V.: A social robot in a shopping mall: studies on acceptance and stakeholder expectations. In: Korn, O. (ed.) Social Robots: Technological, Societal and Ethical Aspects of Human-Robot Interaction. HIS, pp. 119\u2013144. Springer, Cham (2019). \nhttps:\/\/doi.org\/10.1007\/978-3-030-17107-0_7"},{"key":"51_CR15","doi-asserted-by":"crossref","unstructured":"Niemel\u00e4, M., Arvola, A., Aaltonen, I.: Monitoring the acceptance of a social service robot in a shopping mall: first results. In: Proceedings of the Companion of the 2017 ACM\/IEEE HRI. ACM (2017)","DOI":"10.1145\/3029798.3038333"},{"issue":"2","key":"51_CR16","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1207\/s15427633scc0402_1","volume":"4","author":"C Nothegger","year":"2004","unstructured":"Nothegger, C., Winter, S., Raubal, M.: Selection of salient features for route directions. Spat. Cogn. Comput. 4(2), 113\u2013136 (2004)","journal-title":"Spat. Cogn. Comput."},{"key":"51_CR17","doi-asserted-by":"crossref","unstructured":"Okuno, Y., et al.: Providing route directions: design of robot\u2019s utterance, gesture, and timing. In: 4th ACM\/IEEE International Conference on HRI (2009)","DOI":"10.1145\/1514095.1514108"},{"key":"51_CR18","doi-asserted-by":"crossref","unstructured":"Sarthou, G., Clodic, A., Alami, R.: Semantic spatial representation: a unique representation of an environment based on an ontology for robotic applications. In: Proceedings of the Combined Workshop SpLU-RoboNLP, pp. 50\u201360. Association for Computational Linguistics (2019)","DOI":"10.18653\/v1\/W19-1606"},{"key":"51_CR19","doi-asserted-by":"publisher","first-page":"e8","DOI":"10.7717\/peerj-cs.8","volume":"1","author":"S Satake","year":"2015","unstructured":"Satake, S., Nakatani, K., Hayashi, K., Kanda, T., Imai, M.: What should we know to develop an information robot? PeerJ Comput. Sci. 1, e8 (2015)","journal-title":"PeerJ Comput. Sci."},{"key":"51_CR20","series-title":"Springer Tracts in Advanced Robotics","doi-asserted-by":"publisher","first-page":"607","DOI":"10.1007\/978-3-319-27702-8_40","volume-title":"Field and Service Robotics","author":"R Triebel","year":"2016","unstructured":"Triebel, R.: SPENCER: a socially aware service robot for passenger guidance and help in busy airports. In: Wettergreen, D.S., Barfoot, T.D. (eds.) Field and Service Robotics. STAR, vol. 113, pp. 607\u2013622. Springer, Cham (2016). \nhttps:\/\/doi.org\/10.1007\/978-3-319-27702-8_40"},{"key":"51_CR21","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/3-540-69342-4_8","volume-title":"Spatial Cognition: An Interdisciplinary Approach to Representing","author":"B Tversky","year":"1998","unstructured":"Tversky, B., Lee, P.U.: How space structures language. In: Freksa, C., Habel, C., Wender, K.F. (eds.) Spatial Cognition: An Interdisciplinary Approach to Representing. LNCS (LNAI), vol. 1404, pp. 157\u2013175. Springer, Heidelberg (1998). \nhttps:\/\/doi.org\/10.1007\/3-540-69342-4_8"},{"key":"51_CR22","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/3-540-48384-5_4","volume-title":"Spatial Information Theory. Cognitive and Computational Foundations of Geographic Information Science","author":"B Tversky","year":"1999","unstructured":"Tversky, B., Lee, P.U.: Pictorial and verbal tools for conveying routes. In: Freksa, C., Mark, D.M. (eds.) COSIT 1999. LNCS, vol. 1661, pp. 51\u201364. Springer, Heidelberg (1999). \nhttps:\/\/doi.org\/10.1007\/3-540-48384-5_4"},{"key":"51_CR23","unstructured":"Waldhart, J., Clodic, A., Alami, R.: Planning human and robot placements for shared visual perspective. In: Workshop on Robotic Co-workers 4.0 in IEEE\/RSJ International Conference on Intelligent Robots and Systems (IROS) (2018)"},{"key":"51_CR24","doi-asserted-by":"crossref","unstructured":"Wong, N., Gutwin, C.: Where are you pointing? The accuracy of deictic pointing in CVEs. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 1029\u20131038. ACM Press (2010)","DOI":"10.1145\/1753326.1753480"}],"container-title":["Lecture Notes in Computer Science","Social Robotics"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-35888-4_51","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,2,16]],"date-time":"2020-02-16T23:46:11Z","timestamp":1581896771000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-35888-4_51"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030358877","9783030358884"],"references-count":24,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-35888-4_51","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"17 November 2019","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICSR","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Social Robotics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Madrid","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Spain","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 November 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 November 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"socrob2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/icsr2019.uc3m.es\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"OCS","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"92","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"69","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"75% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}