{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T01:03:23Z","timestamp":1743123803353,"version":"3.40.3"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030374525"},{"type":"electronic","value":"9783030374532"}],"license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019]]},"DOI":"10.1007\/978-3-030-37453-2_42","type":"book-chapter","created":{"date-parts":[[2020,1,2]],"date-time":"2020-01-02T23:03:04Z","timestamp":1578006184000},"page":"520-531","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Developing Process Performance Indicators for Emergency Room Processes"],"prefix":"10.1007","author":[{"given":"Minsu","family":"Cho","sequence":"first","affiliation":[]},{"given":"Minseok","family":"Song","sequence":"additional","affiliation":[]},{"given":"Seok-Ran","family":"Yeom","sequence":"additional","affiliation":[]},{"given":"Il-Jae","family":"Wang","sequence":"additional","affiliation":[]},{"given":"Byung-Kwan","family":"Choi","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,1,3]]},"reference":[{"issue":"4","key":"42_CR1","doi-asserted-by":"publisher","first-page":"e0195901","DOI":"10.1371\/journal.pone.0195901","volume":"13","author":"H Baek","year":"2018","unstructured":"Baek, H., Cho, M., Kim, S., Hwang, H., Song, M., Yoo, S.: Analysis of length of hospital stay using electronic health records: a statistical and data mining approach. PLoS ONE 13(4), e0195901 (2018)","journal-title":"PLoS ONE"},{"key":"42_CR2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-31913-1","volume-title":"Clinical Decision Support Systems","author":"ES Berner","year":"2007","unstructured":"Berner, E.S.: Clinical Decision Support Systems, vol. 233. Springer, Cham (2007). https:\/\/doi.org\/10.1007\/978-3-319-31913-1"},{"key":"42_CR3","doi-asserted-by":"publisher","first-page":"92","DOI":"10.1016\/j.dss.2017.10.004","volume":"104","author":"M Cho","year":"2017","unstructured":"Cho, M., Song, M., Comuzzi, M., Yoo, S.: Evaluating the effect of best practices for business process redesign: an evidence-based approach based on process mining techniques. Decis. Support Syst. 104, 92\u2013103 (2017)","journal-title":"Decis. Support Syst."},{"key":"42_CR4","doi-asserted-by":"publisher","first-page":"15239","DOI":"10.1109\/ACCESS.2019.2894116","volume":"7","author":"M Cho","year":"2019","unstructured":"Cho, M., Song, M., Yoo, S., Reijers, H.A.: An evidence-based decision support framework for clinician medical scheduling. IEEE Access 7, 15239\u201315249 (2019)","journal-title":"IEEE Access"},{"issue":"4","key":"42_CR5","doi-asserted-by":"publisher","first-page":"470","DOI":"10.1016\/j.is.2012.11.004","volume":"38","author":"A Del-R\u00edo-Ortega","year":"2013","unstructured":"Del-R\u00edo-Ortega, A., Resinas, M., Cabanillas, C., Ruiz-Cort\u00e9s, A.: On the definition and design-time analysis of process performance indicators. Inf. Syst. 38(4), 470\u2013490 (2013)","journal-title":"Inf. Syst."},{"issue":"1","key":"42_CR6","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1016\/S0196-0644(00)70105-3","volume":"35","author":"RW Derlet","year":"2000","unstructured":"Derlet, R.W., Richards, J.R.: Overcrowding in the nation\u2019s emergency departments: complex causes and disturbing effects. Ann. Emerg. Med. 35(1), 63\u201368 (2000)","journal-title":"Ann. Emerg. Med."},{"key":"42_CR7","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-33143-5","volume-title":"Fundamentals of Business Process Management","author":"M Dumas","year":"2013","unstructured":"Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A., et al.: Fundamentals of Business Process Management, vol. 1. Springer, Heidelberg (2013). https:\/\/doi.org\/10.1007\/978-3-642-33143-5"},{"key":"42_CR8","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"214","DOI":"10.1007\/978-3-030-11641-5_17","volume-title":"Business Process Management Workshops","author":"C Fernandez-Llatas","year":"2019","unstructured":"Fernandez-Llatas, C., et al.: Analyzing medical emergency processes with process mining: the stroke case. In: Daniel, F., Sheng, Q.Z., Motahari, H. (eds.) BPM 2018. LNBIP, vol. 342, pp. 214\u2013225. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-11641-5_17"},{"key":"42_CR9","unstructured":"Gray, J.A.M.: Evidence-Based Healthcare and Public Health: How to Make Decisions About Health Services and Public Health. Elsevier Health Sciences (2009)"},{"key":"42_CR10","first-page":"40","volume":"940","author":"CW G\u00fcnther","year":"2012","unstructured":"G\u00fcnther, C.W., Rozinat, A.: Disco: discover your processes. BPM (Demos) 940, 40\u201344 (2012)","journal-title":"BPM (Demos)"},{"issue":"1","key":"42_CR11","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1080\/0954412007035","volume":"11","author":"P Kueng","year":"2000","unstructured":"Kueng, P.: Process performance measurement system: a tool to support process-based organizations. Total Qual. Manag. 11(1), 67\u201385 (2000)","journal-title":"Total Qual. Manag."},{"issue":"6","key":"42_CR12","doi-asserted-by":"publisher","first-page":"449","DOI":"10.1093\/intqhc\/mzy184","volume":"31","author":"H Kwon","year":"2019","unstructured":"Kwon, H., et al.: The Korean triage and acuity scale: associations with admission, disposition, mortality and length of stay in the emergency department. Int. J. Qual. Health Care 31(6), 449\u2013455 (2019)","journal-title":"Int. J. Qual. Health Care"},{"issue":"3","key":"42_CR13","doi-asserted-by":"publisher","first-page":"409","DOI":"10.1007\/s10916-009-9376-4","volume":"35","author":"JD Leu","year":"2011","unstructured":"Leu, J.D., Huang, Y.T.: An application of business process method to the clinical efficiency of hospital. J. Med. Syst. 35(3), 409\u2013421 (2011)","journal-title":"J. Med. Syst."},{"key":"42_CR14","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-16071-9","volume-title":"Process Mining in Healthcare: Evaluating and Exploiting Operational Healthcare Processes","author":"RS Mans","year":"2015","unstructured":"Mans, R.S., van der Aalst, W.M., Vanwersch, R.J.: Process Mining in Healthcare: Evaluating and Exploiting Operational Healthcare Processes. Springer, Heidelberg (2015). https:\/\/doi.org\/10.1007\/978-3-319-16071-9"},{"key":"42_CR15","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"425","DOI":"10.1007\/978-3-540-92219-3_32","volume-title":"Biomedical Engineering Systems and Technologies","author":"RS Mans","year":"2008","unstructured":"Mans, R.S., Schonenberg, M.H., Song, M., van der Aalst, W.M.P., Bakker, P.J.M.: Application of process mining in healthcare \u2013 a case study in a Dutch hospital. In: Fred, A., Filipe, J., Gamboa, H. (eds.) BIOSTEC 2008. CCIS, vol. 25, pp. 425\u2013438. Springer, Heidelberg (2008). https:\/\/doi.org\/10.1007\/978-3-540-92219-3_32"},{"key":"42_CR16","unstructured":"PuzzleData: Prodiscovery. http:\/\/demo.prodiscovery.co.kr. Accessed 17 May 2019"},{"issue":"2","key":"42_CR17","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1016\/j.is.2011.01.003","volume":"37","author":"\u00c1 Rebuge","year":"2012","unstructured":"Rebuge, \u00c1., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. Syst. 37(2), 99\u2013116 (2012)","journal-title":"Inf. Syst."},{"issue":"7","key":"42_CR18","doi-asserted-by":"publisher","first-page":"1274","DOI":"10.3390\/ijerph16071274","volume":"16","author":"E Rojas","year":"2019","unstructured":"Rojas, E., Cifuentes, A., Burattin, A., Munoz-Gama, J., Sep\u00falveda, M., Capurro, D.: Performance analysis of emergency room episodes through process mining. Int. J. Environ. Res. Public Health 16(7), 1274 (2019)","journal-title":"Int. J. Environ. Res. Public Health"},{"key":"42_CR19","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1016\/j.jbi.2016.04.007","volume":"61","author":"E Rojas","year":"2016","unstructured":"Rojas, E., Munoz-Gama, J., Sep\u00falveda, M., Capurro, D.: Process mining in healthcare: a literature review. J. Biomed. Inform. 61, 224\u2013236 (2016)","journal-title":"J. Biomed. Inform."},{"issue":"3","key":"42_CR20","doi-asserted-by":"publisher","first-page":"302","DOI":"10.3390\/app7030302","volume":"7","author":"E Rojas","year":"2017","unstructured":"Rojas, E., Sep\u00falveda, M., Munoz-Gama, J., Capurro, D., Traver, V., Fernandez-Llatas, C.: Question-driven methodology for analyzing emergency room processes using process mining. Appl. Sci. 7(3), 302 (2017)","journal-title":"Appl. Sci."}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management Workshops"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-37453-2_42","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,1,3]],"date-time":"2025-01-03T00:12:37Z","timestamp":1735863157000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-37453-2_42"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"ISBN":["9783030374525","9783030374532"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-37453-2_42","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2019]]},"assertion":[{"value":"3 January 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Vienna","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Austria","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 September 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6 September 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"17","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/bpm2019.ai.wu.ac.at\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"115","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"23","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"20% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"5","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"In addition, 13 papers were published from the BPM forum and 60 from the BPM Workshops","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}