{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,30]],"date-time":"2025-10-30T06:23:21Z","timestamp":1761805401767,"version":"3.37.3"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030392956"},{"type":"electronic","value":"9783030392963"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-39296-3_7","type":"book-chapter","created":{"date-parts":[[2020,1,22]],"date-time":"2020-01-22T08:02:57Z","timestamp":1579680177000},"page":"88-102","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Analyzing Civic Activity in the Field of Urban Improvement and Housing Maintenance Based on E-Participation Data: St. Petersburg Experience"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5255-6367","authenticated-orcid":false,"given":"Sergei","family":"Kudinov","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6254-4132","authenticated-orcid":false,"given":"Ekaterina","family":"Ilina","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9004-8064","authenticated-orcid":false,"given":"Aleksandr","family":"Antonov","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,1,23]]},"reference":[{"key":"7_CR1","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1007\/978-3-319-49700-6_14","volume-title":"Digital Transformation and Global Society","author":"L Vidiasova","year":"2016","unstructured":"Vidiasova, L., Mikhaylova, E.: The comparison of governmental and non-governmental e-participation tools functioning at a city-level in Russia. In: Chugunov, A.V., Bolgov, R., Kabanov, Y., Kampis, G., Wimmer, M. (eds.) DTGS 2016. CCIS, vol. 674, pp. 135\u2013144. Springer, Cham (2016). \nhttps:\/\/doi.org\/10.1007\/978-3-319-49700-6_14"},{"key":"7_CR2","doi-asserted-by":"publisher","unstructured":"Choi, B.-Y., Al-Mansoori, M.K., Zaman, R., Albishri, A.A.: Understanding what residents ask cities: open data 311 call analysis and future directions. In: Proceedings of the Workshop Program of the 19th International Conference on Distributed Computing and Networking, p. 10. ACM, New York (2018). \nhttps:\/\/doi.org\/10.1145\/3170521.3170531","DOI":"10.1145\/3170521.3170531"},{"key":"7_CR3","unstructured":"New-York City 311. The Official Website of the City of New York. \nhttps:\/\/www1.nyc.gov\/311\n\n. Accessed 01 Jun 2019"},{"key":"7_CR4","doi-asserted-by":"publisher","unstructured":"Moradi, R.: Smarter CRM from a Customer Service Perspective: A Process Evaluation on the City of San Jos\u00e9\u2019s My San Jose Smartphone Application for City Services. Master\u2019s Projects. 591. San Jose State University (2018). \nhttps:\/\/doi.org\/10.31979\/etd.pb86-sed4","DOI":"10.31979\/etd.pb86-sed4"},{"key":"7_CR5","unstructured":"Kontokosta, C., Hong, B., Korsberg, K.: Equity in 311 reporting: understanding socio-spatial differentials in the propensity to complain. In: Bloomberg Data for Good Exchange Conference, New York. \narXiv:1710.02452\n\n (2017)"},{"key":"7_CR6","unstructured":"OneService Municipal Services Office. \nhttps:\/\/www.oneservice.sg\/aboutus\n\n. Accessed 01 Jun 2019"},{"key":"7_CR7","unstructured":"FixMyStreet Platform. mySociety Limited. \nhttps:\/\/fixmystreet.org\/\n\n. Accessed 01 Jun 2019"},{"key":"7_CR8","unstructured":"B\u00fastia Ciutadana. \nhttps:\/\/ajuntament.barcelona.cat\/apps\/ca\/bustia-ciutadana\n\n. Accessed 01 Jun 2019"},{"key":"7_CR9","unstructured":"\u201cAbout the order of consideration of appeals of citizens of the Russian Federation\u201d. \nhttp:\/\/pravo.gov.ru\/proxy\/ips\/?docbody=&firstDoc=1&lastDoc=1&nd=102106413\n\n. Accessed 01 Jun 2019. (in Russian)"},{"key":"7_CR10","unstructured":"\u201cBeautiful Petersburg\u201d. \nhttp:\/\/krasimir.org\/about\n\n. Accessed 01 Jun 2019. (in Russian)"},{"key":"7_CR11","unstructured":"Kudinov, S.: Using e-democracy mechanisms for civic initiatives for the improvement of the urban environment. In: Proceedings of the International Conference \u201cInternet and Modern Society\u201d, St. Petersburg, Russia, pp. 23\u201324 (2013). (in Russian)"},{"key":"7_CR12","unstructured":"The Portal \u201cOur St. Petersburg\u201d. \nhttp:\/\/gorod.gov.spb.ru\/\n\n. Accessed 01 Jun 2019. (in Russian)"},{"key":"7_CR13","doi-asserted-by":"publisher","unstructured":"Chugunov, A.V., Kabanov, Y., Misnikov, Y.: Citizens versus the government or citizens with the government: a tale of two e-participation portals in one city-a case study of St. Petersburg, Russia. In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, pp. 70\u201377. ACM (2017). \nhttps:\/\/doi.org\/10.1145\/3047273.3047276","DOI":"10.1145\/3047273.3047276"},{"key":"7_CR14","unstructured":"Our City Moscow. \nhttps:\/\/gorod.mos.ru\/\n\n. Accessed 01 Jun 2019. (in Russian)"},{"key":"7_CR15","doi-asserted-by":"publisher","unstructured":"Kandappu, T., Misra, A., Koh, D., Tandriansyah, R.D., Jaiman, N.: A feasibility study on crowdsourcing to monitor municipal resources in smart cities. In: Companion of the Web Conference 2018 on the Web Conference 2018, Lyon, pp. 919\u2013925 (2018). \nhttps:\/\/doi.org\/10.1145\/3184558.3191519","DOI":"10.1145\/3184558.3191519"},{"key":"7_CR16","unstructured":"Chugunov, A., Rybalchenko, P.: Development of the system of electronic interaction between citizens and authorities in St. Petersburg: the experience of \u201cOur Petersburg\u201d portal, 2014\u20132018. Information resources of Russia, no 6, pp. 27\u201334 (2018). (in Russian)"},{"key":"7_CR17","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"334","DOI":"10.1007\/978-3-030-13283-5_25","volume-title":"Electronic Governance and Open Society: Challenges in Eurasia","author":"S Kudinov","year":"2019","unstructured":"Kudinov, S., Ilina, E., Grekhneva, E.: Exploring the connection between the existence of local web communities and civic activity: St. Petersburg case study. In: Chugunov, A., Misnikov, Y., Roshchin, E., Trutnev, D. (eds.) EGOSE 2018. CCIS, vol. 947, pp. 334\u2013347. Springer, Cham (2019). \nhttps:\/\/doi.org\/10.1007\/978-3-030-13283-5_25"},{"issue":"10","key":"7_CR18","doi-asserted-by":"publisher","first-page":"e0186314","DOI":"10.1371\/journal.pone.0186314","volume":"12","author":"L Wang","year":"2017","unstructured":"Wang, L., Qian, C., Kats, P., Kontokosta, C., Sobolevsky, S.: Structure of 311 service requests as a signature of urban location. PLoS ONE 12(10), e0186314 (2017). \nhttps:\/\/doi.org\/10.1371\/journal.pone.0186314","journal-title":"PLoS ONE"},{"issue":"3","key":"7_CR19","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/2629592","volume":"5","author":"Y Zheng","year":"2014","unstructured":"Zheng, Y., Capra, L., Wolfson, O., Yang, H.: Urban computing: concepts, methodologies, and applications. ACM Trans. Intell. Syst. Technol. 5(3), 1\u201355 (2014). \nhttps:\/\/doi.org\/10.1145\/2629592","journal-title":"ACM Trans. Intell. Syst. Technol."},{"key":"7_CR20","doi-asserted-by":"publisher","unstructured":"Pan, B., Zheng, Y., Wilkie, D., Shahabi, C.: Crowd sensing of traffic anomalies based on human mobility and social media. In: Proceedings of the 21th ACM SIGSPATIAL Conference on Advances in Geographical Information Systems, Orlando, Florida (2013). \nhttps:\/\/doi.org\/10.1145\/2525314.2525343","DOI":"10.1145\/2525314.2525343"},{"key":"7_CR21","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"235","DOI":"10.1007\/978-3-030-13283-5_18","volume-title":"Electronic Governance and Open Society: Challenges in Eurasia","author":"A Nenko","year":"2019","unstructured":"Nenko, A., Koniukhov, A., Petrova, M.: Areas of habitation in the city: improving urban management based on check-in data and mental mapping. In: Chugunov, A., Misnikov, Y., Roshchin, E., Trutnev, D. (eds.) EGOSE 2018. CCIS, vol. 947, pp. 235\u2013248. Springer, Cham (2019). \nhttps:\/\/doi.org\/10.1007\/978-3-030-13283-5_18"},{"issue":"2","key":"7_CR22","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1145\/2543581.2543584","volume":"46","author":"PS Castro","year":"2013","unstructured":"Castro, P.S., Zhang, D., Chen, C., Li, S., Pan, G.: From taxi GPS traces to social and community dynamics: a survey. ACM Comput. Surv. (CSUR) 46(2), 17 (2013). \nhttps:\/\/doi.org\/10.1145\/2543581.2543584","journal-title":"ACM Comput. Surv. (CSUR)"},{"key":"7_CR23","unstructured":"Stratigea, A., Panagiotopoulou, M.: \u2018Smart\u2019 cities as a new paradigm for serving urban sustainability objectives \u2013 a view in the mediterranean experience. In: Korres, G., Kourliouros, G., Tsobanoglou, K.A. (eds.) Proceedings of International Conference on Socio-economic Sustainability, Regional Development and Spatial Planning: European and International Dimensions and Perspectives. International Sociological Association, pp. 213\u2013220 (2014)"},{"key":"7_CR24","unstructured":"Berntzen, L., Johannessen, M., B\u00f6hm, S., Weber, C., Morales, R.: Citizens as sensors human sensors as a smart city data source. In: SMART 2018: The Seventh International Conference on Smart Cities, Systems, Devices and Technologies (2018)"},{"key":"7_CR25","doi-asserted-by":"publisher","unstructured":"Hong, A., Kim, B., Widener, M.: Noise and the city: leveraging crowdsourced big data to examine the spatiotemporal relationship between urban development and noise annoyance. Environ. Planning B Urban Analytics City Sci. (2019). https:\/\/doi.org\/10.1177\/2399808318821112","DOI":"10.1177\/2399808318821112"},{"key":"7_CR26","unstructured":"Solymosi, R.: Exploring spatial and temporal variation in perception of crime and place using crowdsourced data. \nhttp:\/\/discovery.ucl.ac.uk\/1541235\/1\/PhDThesis_PostCorrectionsFinal.pdf\n\n. Accessed 01 Jun 2019"},{"issue":"2","key":"7_CR27","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1177\/1078087415577796","volume":"52","author":"SL Minkoff","year":"2015","unstructured":"Minkoff, S.L.: NYC 311: a tract-level analysis of citizen-government contacting in New York City. Urban Aff. Rev. 52(2), 211\u2013246 (2015). \nhttps:\/\/doi.org\/10.1177\/1078087415577796","journal-title":"Urban Aff. Rev."},{"key":"7_CR28","unstructured":"Tableau Desktop Public Edition. \nhttps:\/\/public.tableau.com\/s\/\n\n. Accessed 01 Jun 2019"}],"container-title":["Communications in Computer and Information Science","Electronic Governance and Open Society: Challenges in Eurasia"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-39296-3_7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,1,22]],"date-time":"2020-01-22T08:22:03Z","timestamp":1579681323000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-39296-3_7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030392956","9783030392963"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-39296-3_7","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"23 January 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"EGOSE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Electronic Governance and Open Society: Challenges in Eurasia","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"St. Petersburg","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Russia","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2019","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 November 2019","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14 November 2019","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"egose2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/egov-conf.ifmo.ru\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"82","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"32","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"39% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3.8","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"-","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}