{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T18:03:52Z","timestamp":1743098632998,"version":"3.40.3"},"publisher-location":"Cham","reference-count":8,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030495756"},{"type":"electronic","value":"9783030495763"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-49576-3_18","type":"book-chapter","created":{"date-parts":[[2020,7,10]],"date-time":"2020-07-10T00:25:10Z","timestamp":1594340710000},"page":"236-246","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Students\u2019 Perception on Customer eXperience: A Comparative Study"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1504-2540","authenticated-orcid":false,"given":"Cristian","family":"Rusu","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5434-4453","authenticated-orcid":false,"given":"Virginica","family":"Rusu","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3631-5066","authenticated-orcid":false,"given":"Federico","family":"Botella","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8616-4839","authenticated-orcid":false,"given":"Daniela","family":"Qui\u00f1ones","sequence":"additional","affiliation":[]},{"given":"Bogdan Alexandru","family":"Urs","sequence":"additional","affiliation":[]},{"given":"Ilie","family":"Urs","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9940-0490","authenticated-orcid":false,"given":"Jenny","family":"Morales","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9583-8532","authenticated-orcid":false,"given":"Sandra","family":"Cano","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6281-6924","authenticated-orcid":false,"given":"Silvana","family":"Aciar","sequence":"additional","affiliation":[]},{"given":"Iv\u00e1n","family":"Balmaceda Castro","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,7,10]]},"reference":[{"unstructured":"ISO 9241-210: Ergonomics of human-system interaction\u2014Part 11: Usability: Definitions and concepts, International Organization for Standardization, Geneva (2018)","key":"18_CR1"},{"key":"18_CR2","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/j.rtbm.2014.05.004","volume":"10","author":"C Laming","year":"2014","unstructured":"Laming, C., Mason, K.: Customer experience \u2013 an analysis of the concept and its performance in airline brands. Res. Transp. Bus. Manag. 10, 15\u201325 (2014)","journal-title":"Res. Transp. Bus. Manag."},{"issue":"9","key":"18_CR3","doi-asserted-by":"publisher","first-page":"663","DOI":"10.1080\/10447318.2014.930311","volume":"30","author":"JR Lewis","year":"2014","unstructured":"Lewis, J.R.: Usability: lessons learned\u2026 and yet to be learned. Int. J. Hum.-Comput. Interact. 30(9), 663\u2013684 (2014)","journal-title":"Int. J. Hum.-Comput. Interact."},{"doi-asserted-by":"crossref","unstructured":"Rusu, V., Rusu, C., Botella, F., Qui\u00f1ones, D.: Customer eXperience: is this the ultimate eXperience? In: Proceedings Interacci\u00f3n 2018. ACM (2018)","key":"18_CR4","DOI":"10.1145\/3233824.3233848"},{"key":"18_CR5","series-title":"Advances in Intelligent Systems and Computing","doi-asserted-by":"publisher","first-page":"385","DOI":"10.1007\/978-3-030-27928-8_59","volume-title":"Human Systems Engineering and Design II","author":"V Rusu","year":"2020","unstructured":"Rusu, V., Rusu, C., Botella, F., Qui\u00f1ones, D., Bascur, C., Rusu, V.Z.: Customer eXperience: a bridge between service science and human-computer interaction. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds.) IHSED 2019. AISC, vol. 1026, pp. 385\u2013390. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-27928-8_59"},{"unstructured":"Interaction Design Foundation: Customer Touchpoints - The Point of Interaction Between Brands, Businesses, Products and Customers. http:\/\/www.interaction-design.org\/literature\/article\/customer-touchpoints-the-point-of-interaction-between-brands-businesses-products-and-customers. Accessed 20 Jan 2020","key":"18_CR6"},{"key":"18_CR7","doi-asserted-by":"publisher","first-page":"8","DOI":"10.1016\/j.jretconser.2015.12.001","volume":"30","author":"A Stein","year":"2016","unstructured":"Stein, A., Ramaseshan, B.: Towards the identification of customer experience touch point elements. J. Retail. Consum. Serv. 30, 8\u201319 (2016)","journal-title":"J. Retail. Consum. Serv."},{"key":"18_CR8","series-title":"Advances in Intelligent Systems and Computing","doi-asserted-by":"publisher","first-page":"391","DOI":"10.1007\/978-3-030-27928-8_60","volume-title":"Human Systems Engineering and Design II","author":"C Rusu","year":"2020","unstructured":"Rusu, C., et al.: Forming customer eXperience professionals: a comparative study on students\u2019 perception. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds.) IHSED 2019. AISC, vol. 1026, pp. 391\u2013396. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-27928-8_60"}],"container-title":["Lecture Notes in Computer Science","Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-49576-3_18","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,10]],"date-time":"2024-07-10T00:31:14Z","timestamp":1720571474000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-49576-3_18"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030495756","9783030495763"],"references-count":8,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-49576-3_18","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"10 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2020.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}