{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T08:39:21Z","timestamp":1774946361931,"version":"3.50.1"},"publisher-location":"Cham","reference-count":50,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030503406","type":"print"},{"value":"9783030503413","type":"electronic"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-50341-3_15","type":"book-chapter","created":{"date-parts":[[2020,7,9]],"date-time":"2020-07-09T23:21:31Z","timestamp":1594336891000},"page":"188-204","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":20,"title":["A Review on Quality of Service and SERVQUAL Model"],"prefix":"10.1007","author":[{"given":"Zhengyu","family":"Shi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Huifang","family":"Shang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,7,10]]},"reference":[{"key":"15_CR1","unstructured":"Gronroos, C.: Marketing in Service Companies. Liber, Malmo (1983)"},{"key":"15_CR2","unstructured":"Lehtinen, J.R., Lehtinen, U.: Service quality: a study of quality dimensions. Unpublished working paper, Service Management Institute, Helsinki (1982)"},{"key":"15_CR3","unstructured":"Lewis, R.C., Booms, B.H.: The marketing aspects of service quality in emerging perspectives on service marketing. In: Berry, L., Shostack, G., Upah, G. (ed.) American Marketing, Chicago, pp. 99\u2013107 (1983)"},{"issue":"1","key":"15_CR4","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1016\/0737-6782(88)90045-8","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 64(1), 12\u201340 (1988). https:\/\/doi.org\/10.1016\/0737-6782(88)90045-8","journal-title":"J. Retail."},{"issue":"4","key":"15_CR5","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1108\/eb010834","volume":"6","author":"G Leblanc","year":"1988","unstructured":"Leblanc, G., Nguyen, N.: Customers\u2019 perceptions of service quality in financial institutions. Int. J. Bank Mark. 6(4), 7\u201318 (1988). https:\/\/doi.org\/10.1108\/eb010834","journal-title":"Int. J. Bank Mark."},{"key":"15_CR6","unstructured":"Hedvall, M.-B., Paltschik, M.: An investigation in, and generation of, service quality concepts. In: Avlonitis, G.J., et al. (eds.) Marketing Thought and Practice in the 1990s, European Marketing Academy, Athens, pp. 473\u201383 (1989)"},{"key":"15_CR7","unstructured":"Liu, W., Liu, G.: Quality Management, p. 220. Yanshi Press, Beijing (2004)"},{"issue":"4","key":"15_CR8","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: A conceptual model of service quality and its implications for future research. J. Mark. 49(4), 41\u201350 (1985). https:\/\/doi.org\/10.1177\/002224298504900403","journal-title":"J. Mark."},{"key":"15_CR9","doi-asserted-by":"publisher","unstructured":"Parasuraman, A., Berry, L.L., Zeithaml, V.A.: Perceived service quality as a customer-based performance measure: an empirical examination of organizational barriers using an extended service quality model. 30(3), 335\u2013364 (1991). https:\/\/doi.org\/10.1002\/hrm.3930300304","DOI":"10.1002\/hrm.3930300304"},{"issue":"8","key":"15_CR10","doi-asserted-by":"publisher","first-page":"1463","DOI":"10.1021\/nl0492436","volume":"67","author":"A Parasuraman","year":"1991","unstructured":"Parasuraman, A., Berry, L.L., Zeithaml, V.A.: Refinement and reassessment of the SERVQUAL scale. J. Retail. 67(8), 1463\u20131467 (1991). https:\/\/doi.org\/10.1021\/nl0492436","journal-title":"J. Retail."},{"issue":"2","key":"15_CR11","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/0737-6782(90)90032-A","volume":"66","author":"JM Carman","year":"1990","unstructured":"Carman, J.M.: Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. J. Retail. 66(2), 33\u201355 (1990). https:\/\/doi.org\/10.1016\/0737-6782(90)90032-A","journal-title":"J. Retail."},{"issue":"1","key":"15_CR12","first-page":"34","volume":"14","author":"SA Taylor","year":"1994","unstructured":"Taylor, S.A., Cronin, J.J.: Modelling patient satisfaction and service quality. J. Health Care Mark. 14(1), 34\u201344 (1994)","journal-title":"J. Health Care Mark."},{"issue":"1","key":"15_CR13","doi-asserted-by":"publisher","first-page":"34","DOI":"10.12948\/issn14531305\/19.1.2015.03","volume":"19","author":"YL Wang","year":"2015","unstructured":"Wang, Y.L., Luor, T., Luarn, P., Lu, H.S.: Contribution and trend to quality research\u2013a literature review of SERVQUAL model from 1998 to 2013. Informatica Economica 19(1), 34\u201345 (2015). https:\/\/doi.org\/10.12948\/issn14531305\/19.1.2015.03","journal-title":"Informatica Economica"},{"issue":"3","key":"15_CR14","doi-asserted-by":"publisher","first-page":"785","DOI":"10.1016\/S0160-7383(99)00108-5","volume":"27","author":"DA Baker","year":"2000","unstructured":"Baker, D.A., Crompton, J.L.: Quality, satisfaction and behavioral intentions. Ann. Tour. Res. 27(3), 785\u2013804 (2000). https:\/\/doi.org\/10.1016\/S0160-7383(99)00108-5","journal-title":"Ann. Tour. Res."},{"issue":"2","key":"15_CR15","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1016\/S0022-4359(00)00029-4","volume":"76","author":"PA Dabholkar","year":"2000","unstructured":"Dabholkar, P.A., Shepherd, C.D., Thorpe, D.I.: A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study. J. Retail. 76(2), 139 (2000). https:\/\/doi.org\/10.1016\/S0022-4359(00)00029-4","journal-title":"J. Retail."},{"issue":"3","key":"15_CR16","doi-asserted-by":"publisher","first-page":"316","DOI":"10.1287\/isre.13.3.316.77","volume":"13","author":"S Devaraj","year":"2002","unstructured":"Devaraj, S., Ming, F., Kohli, R.: Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics. Inf. Syst. Res. 13(3), 316\u2013333 (2002). https:\/\/doi.org\/10.1287\/isre.13.3.316.77","journal-title":"Inf. Syst. Res."},{"issue":"1","key":"15_CR17","first-page":"70","volume":"13","author":"N Chhabra","year":"2013","unstructured":"Chhabra, N.: Measurement of consumer\u2019s perception of service quality in organized retail using SERVQUAL instrument. Manage. Dyn. 13(1), 70\u201382 (2013)","journal-title":"Manage. Dyn."},{"issue":"6","key":"15_CR18","first-page":"394","volume":"3","author":"SK Mobarakeh","year":"2015","unstructured":"Mobarakeh, S.K., Ghahnavieh, F.R.: A survey on the performance of Siahat Gasht tour and travel agency from the viewpoint of customers using SERVQUAL model. Int. J. Sci. Manage. Dev. 3(6), 394\u2013402 (2015)","journal-title":"Int. J. Sci. Manage. Dev."},{"key":"15_CR19","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1016\/j.ijinfomgt.2018.02.001","volume":"40","author":"B Palese","year":"2018","unstructured":"Palese, B., Usai, A.: The relative importance of service quality dimensions in e-commerce experiences. Int. J. Inf. Manage. 40, 132\u2013140 (2018). https:\/\/doi.org\/10.1016\/j.ijinfomgt.2018.02.001","journal-title":"Int. J. Inf. Manage."},{"issue":"4","key":"15_CR20","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1057\/rlp.2010.14","volume":"9","author":"A Khare","year":"2010","unstructured":"Khare, A., Parveen, C., Rai, R.: Retailer behavior as determinant of service quality in Indian retailing. J. Retail Leisure Prop. 9(4), 303\u2013317 (2010). https:\/\/doi.org\/10.1057\/rlp.2010.14","journal-title":"J. Retail Leisure Prop."},{"issue":"7\u20138","key":"15_CR21","doi-asserted-by":"publisher","first-page":"897","DOI":"10.1080\/14783363.2014.904564","volume":"25","author":"CA Vassiliadis","year":"2014","unstructured":"Vassiliadis, C.A., Fotiadis, A.K., Tavlaridou, E.: The effect of creating new secondary health services on patients\u2019 perceptions: a Kano service quality analysis approach. Total Qual. Manage. Bus. Excell. 25(7\u20138), 897\u2013907 (2014). https:\/\/doi.org\/10.1080\/14783363.2014.904564","journal-title":"Total Qual. Manage. Bus. Excell."},{"issue":"2","key":"15_CR22","first-page":"40","volume":"8","author":"A Bansal","year":"2016","unstructured":"Bansal, A., Gaur, G., Chauhan, V.: Analysis of service quality provided by goibibo.com in tourism industry. Glob. J. Enterpr. Inf. Syst. 8(2), 40\u201347 (2016)","journal-title":"Glob. J. Enterpr. Inf. Syst."},{"issue":"3","key":"15_CR23","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1016\/s0377-1237(11)60045-2","volume":"67","author":"A Chakravarty","year":"2011","unstructured":"Chakravarty, A.: Evaluation of service quality of hospital outpatient department services. Med. J. Armed Forces India 67(3), 224 (2011). https:\/\/doi.org\/10.1016\/s0377-1237(11)60045-2","journal-title":"Med. J. Armed Forces India"},{"key":"15_CR24","doi-asserted-by":"publisher","unstructured":"Meesala, A., Paul, J.: Service quality, consumer satisfaction and loyalty in hospitals: thinking for the future. J. Retail. Consum. Serv. (2016). https:\/\/doi.org\/10.1016\/j.jretconser.2016.10.011","DOI":"10.1016\/j.jretconser.2016.10.011"},{"issue":"7","key":"15_CR25","doi-asserted-by":"publisher","first-page":"154","DOI":"10.14120\/j.cnki.cn11-5057\/f.2012.07.016","volume":"24","author":"Z Hong","year":"2012","unstructured":"Hong, Z., Su, Q., Huo, J.: Study on the research of service quality management. Manage. Rev. 24(7), 154\u2013165 (2012). https:\/\/doi.org\/10.14120\/j.cnki.cn11-5057\/f.2012.07.016","journal-title":"Manage. Rev."},{"issue":"04","key":"15_CR26","doi-asserted-by":"publisher","first-page":"92","DOI":"10.13483\/j.cnki.kfyj.2010.04.039","volume":"149","author":"L Cui","year":"2010","unstructured":"Cui, L., Chen, S.: Research on service quality evaluation and improvement countermeasures of commercial Banks in China \u2013 based on improved SERVQUAL model. Res. Dev. 149(04), 92\u201395 (2010). https:\/\/doi.org\/10.13483\/j.cnki.kfyj.2010.04.039","journal-title":"Res. Dev."},{"issue":"08","key":"15_CR27","first-page":"45","volume":"31","author":"M Zhu","year":"2011","unstructured":"Zhu, M., Miao, S., Zhuo, J.: An empirical study on chinese express industry with SERVQUAL. Sci. Technol. Manage Res. 31(08), 45\u201352 (2011)","journal-title":"Sci. Technol. Manage Res."},{"issue":"4","key":"15_CR28","first-page":"349","volume":"11","author":"W Zuo","year":"2018","unstructured":"Zuo, W., Zhu, W.: Research on service quality management of online car-hailing based on SERVQUAL in sharing economy: case study of Didichuxing and Uber. J. Manage. Case Stud. 11(4), 349\u2013367 (2018)","journal-title":"J. Manage. Case Stud."},{"issue":"3","key":"15_CR29","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1177\/002224299205600304","volume":"56","author":"JJ Cronin Jr","year":"1992","unstructured":"Cronin Jr., J.J., Taylor, S.A.: Measuring service quality: a reexamination and extension. J. Mark. 56(3), 55\u201368 (1992). https:\/\/doi.org\/10.1177\/002224299205600304","journal-title":"J. Mark."},{"issue":"1","key":"15_CR30","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1177\/002224379303000102","volume":"30","author":"W Boulding","year":"1993","unstructured":"Boulding, W., Kalra, A., Staelin, R., Zeithaml, V.A.: A dynamic process model of service quality: from expectations to behavioral intentions. J. Mark. Res. (JMR) 30(1), 7\u201327 (1993). https:\/\/doi.org\/10.1177\/002224379303000102","journal-title":"J. Mark. Res. (JMR)"},{"issue":"4","key":"15_CR31","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1177\/002224299606000406","volume":"60","author":"MD Hartline","year":"1996","unstructured":"Hartline, M.D., Ferrell, O.C.: The management of customer-contact service employees: an empirical investigation. J. Mark. 60(4), 52\u201370 (1996). https:\/\/doi.org\/10.1177\/002224299606000406","journal-title":"J. Mark."},{"issue":"4","key":"15_CR32","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1300\/J054v07n04_05","volume":"7","author":"KP Marshall","year":"2000","unstructured":"Marshall, K.P., Smith, J.R.: SERVPERF utility for predicting neighborhood shopping behavior. J. Nonprofit Public Sect. Mark. 7(4), 45 (2000). https:\/\/doi.org\/10.1300\/J054v07n04_05","journal-title":"J. Nonprofit Public Sect. Mark."},{"issue":"4","key":"15_CR33","first-page":"249","volume":"60","author":"MJ Hossain","year":"2013","unstructured":"Hossain, M.J., Islam, M.A., Saadi, M.S.: Evaluating users\u2019 experience of service performance using SERVPERF scale: a case study of some private university libraries in Bangladesh. Ann. Libr. Inform. Stud. 60(4), 249\u2013259 (2013)","journal-title":"Ann. Libr. Inform. Stud."},{"issue":"2","key":"15_CR34","first-page":"66","volume":"9","author":"P Le Tan","year":"2014","unstructured":"Le Tan, P., Fitzgerald, G.: Applying the SERVPERF scale to evaluate quality of care in two public hospitals at Khanh Hoa Province, Vietnam. Asia Pac. J. Health Manage. 9(2), 66\u201376 (2014)","journal-title":"Asia Pac. J. Health Manage."},{"issue":"3","key":"15_CR35","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1108\/ET-04-2014-0038","volume":"57","author":"AB Mahmoud","year":"2015","unstructured":"Mahmoud, A.B., Khalifa, B.: A confirmatory factor analysis for SERVPERF instrument based on a sample of students from syrian universities. Educ. Train. 57(3), 343\u2013359 (2015)","journal-title":"Educ. Train."},{"issue":"1","key":"15_CR36","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1177\/002224299405800109","volume":"58","author":"A Parasuraman","year":"1994","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. J. Mark. 58(1), 111\u2013124 (1994). https:\/\/doi.org\/10.1177\/002224299405800109","journal-title":"J. Mark."},{"issue":"3","key":"15_CR37","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","volume":"8","author":"LA Zadeh","year":"1965","unstructured":"Zadeh, L.A.: Fuzzy sets. Inf. Control 8(3), 338\u2013353 (1965)","journal-title":"Inf. Control"},{"issue":"5","key":"15_CR38","doi-asserted-by":"publisher","first-page":"499","DOI":"10.1108\/17542731011072847","volume":"22","author":"H-Y Hu","year":"2010","unstructured":"Hu, H.-Y., Lee, Y.-C., Yen, T.-M.: Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services. TQM J. 22(5), 499\u2013515 (2010). https:\/\/doi.org\/10.1108\/17542731011072847","journal-title":"TQM J."},{"issue":"1","key":"15_CR39","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1016\/j.eswa.2006.08.012","volume":"34","author":"CJ Lin","year":"2008","unstructured":"Lin, C.J., Wu, W.W.: A causal analytical method for group decision-making under fuzzy environment. Expert Syst. Appl. 34(1), 205\u2013213 (2008). https:\/\/doi.org\/10.1016\/j.eswa.2006.08.012","journal-title":"Expert Syst. Appl."},{"issue":"4","key":"15_CR40","doi-asserted-by":"publisher","first-page":"439","DOI":"10.1080\/1478336042000183587","volume":"15","author":"WY Wu","year":"2004","unstructured":"Wu, W.Y., Hsiao, S.W., Kuo, H.P.: Fuzzy set theory based decision model for determining market position and developing strategy for hospital service quality. Total Qual. Manage. Bus. Excell. 15(4), 439\u2013456 (2004). https:\/\/doi.org\/10.1080\/1478336042000183587","journal-title":"Total Qual. Manage. Bus. Excell."},{"issue":"3","key":"15_CR41","doi-asserted-by":"publisher","first-page":"108","DOI":"10.2478\/v10051-008-0012-8","volume":"41","author":"O Aydin","year":"2008","unstructured":"Aydin, O., Pakdil, F.: Fuzzy SERVQUAL analysis in airline services. Organizacija 41(3), 108\u2013115 (2008)","journal-title":"Organizacija"},{"issue":"2","key":"15_CR42","doi-asserted-by":"publisher","first-page":"47","DOI":"10.25102\/fer.2014.02.04","volume":"19","author":"U Braendle","year":"2014","unstructured":"Braendle, U., Sepasi, S., Rahdari, A.H.: Fuzzy evaluation of service quality in the banking sector: a decision support system. Fuzzy Econ. Rev. 19(2), 47\u201379 (2014)","journal-title":"Fuzzy Econ. Rev."},{"key":"15_CR43","unstructured":"Mazur, G.: QFD for service industries. In Proceedings of the Fifth Symposium on Quality Function (1993)"},{"key":"15_CR44","unstructured":"Lampa, S., Mazur, G.: Bagel sales double at host marriott: Using quality function deployment. Japan Business Consultants (1996)"},{"issue":"3","key":"15_CR45","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1111\/j.1937-5956.1999.tb00310.x","volume":"8","author":"L Dube","year":"1999","unstructured":"Dube, L., Johnson, M.D., Renaghan, L.M.: Adapting the QFD approach to extended service transactions. Prod. Oper. Manage. 8(3), 301\u2013317 (1999). https:\/\/doi.org\/10.1111\/j.1937-5956.1999.tb00310.x","journal-title":"Prod. Oper. Manage."},{"issue":"4","key":"15_CR46","doi-asserted-by":"publisher","first-page":"885","DOI":"10.20409\/berj.2019.208","volume":"10","author":"KE Yildirim","year":"2019","unstructured":"Yildirim, K.E., Yildirim, A., Ozcan, S.: Integrated usage of the SERVQUAL and quality function deployment techniques in the assessment of public service quality: the case of Ardahan Municipality. Bus. Econ. Res. J. 10(4), 885\u2013901 (2019)","journal-title":"Bus. Econ. Res. J."},{"issue":"3\/4","key":"15_CR47","doi-asserted-by":"publisher","first-page":"368","DOI":"10.1080\/14783363.2014.997111","volume":"27","author":"IJ Cho","year":"2016","unstructured":"Cho, I.J., Kim, Y.J., Kwak, C.: Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies. Total Qual. Manage. Bus. Excell. 27(3\/4), 368\u2013381 (2016). https:\/\/doi.org\/10.1080\/14783363.2014.997111","journal-title":"Total Qual. Manage. Bus. Excell."},{"issue":"2","key":"15_CR48","first-page":"39","volume":"41","author":"N Kano","year":"1984","unstructured":"Kano, N., et al.: Attractive quality and must-be quality. J. Jpn. Soc. Qual. Control 41(2), 39\u201348 (1984)","journal-title":"J. Jpn. Soc. Qual. Control"},{"issue":"7\/8","key":"15_CR49","doi-asserted-by":"publisher","first-page":"897","DOI":"10.1080\/14783363.2014.904564","volume":"25","author":"CA Vassiliadis","year":"2014","unstructured":"Vassiliadis, C.A., Fotiadis, A.K., Tavlaridou, E.: The effect of creating new secondary health services on patients\u2019 perceptions: a Kano service quality analysis approach. Total Qual. Manage. Bus. Excell. 25(7\/8), 897\u2013907 (2014). https:\/\/doi.org\/10.1080\/14783363.2014.904564","journal-title":"Total Qual. Manage. Bus. Excell."},{"issue":"5","key":"15_CR50","doi-asserted-by":"publisher","first-page":"436","DOI":"10.3846\/ijspm.2018.5226","volume":"22","author":"T-Y Chiang","year":"2018","unstructured":"Chiang, T.-Y., Perng, Y.-H.: A new model to improve service quality in the property management industry. Int. J. Strateg. Prop. Manag. 22(5), 436\u2013446 (2018)","journal-title":"Int. J. Strateg. Prop. Manag."}],"container-title":["Lecture Notes in Computer Science","HCI in Business, Government and Organizations"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-50341-3_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,10]],"date-time":"2024-07-10T00:22:32Z","timestamp":1720570952000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-50341-3_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030503406","9783030503413"],"references-count":50,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-50341-3_15","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"10 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2020.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}