{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,2]],"date-time":"2025-07-02T22:43:49Z","timestamp":1751496229205,"version":"3.40.3"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030503406"},{"type":"electronic","value":"9783030503413"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-50341-3_4","type":"book-chapter","created":{"date-parts":[[2020,7,9]],"date-time":"2020-07-09T23:21:31Z","timestamp":1594336891000},"page":"46-58","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Massive Semantic Video Annotation in High-End Customer Service"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7366-1094","authenticated-orcid":false,"given":"Ken","family":"Fukuda","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Julio","family":"Vizcarra","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2112-6422","authenticated-orcid":false,"given":"Satoshi","family":"Nishimura","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,7,10]]},"reference":[{"key":"4_CR1","doi-asserted-by":"crossref","unstructured":"Anne Hendricks, L., et al.: Localizing moments in video with natural language. In: Proceedings of the IEEE International Conference on Computer Vision, pp. 5803\u20135812 (2017)","DOI":"10.1109\/ICCV.2017.618"},{"key":"4_CR2","unstructured":"Brugman, H., Russel, A., Nijmegen, X.: Annotating multi-media\/multi-modal resources with ELAN. In: LREC (2004)"},{"key":"4_CR3","unstructured":"CEN\/TS 16880:2015 Service Excellence"},{"key":"4_CR4","doi-asserted-by":"crossref","unstructured":"Chandan, G., Jain, A., Jain, H., et al.: Real time object detection and tracking using deep learning and OpenCV. In: 2018 International Conference on Inventive Research in Computing Applications (ICIRCA), pp. 1305\u20131308. IEEE (2018)","DOI":"10.1109\/ICIRCA.2018.8597266"},{"key":"4_CR5","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1007\/978-3-030-05716-9_40","volume-title":"MultiMedia Modeling","author":"S Das","year":"2019","unstructured":"Das, S., et al.: A new hybrid architecture for human activity recognition from RGB-D videos. In: Kompatsiaris, I., Huet, B., Mezaris, V., Gurrin, C., Cheng, W.-H., Vrochidis, S. (eds.) MMM 2019. LNCS, vol. 11296, pp. 493\u2013505. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-05716-9_40"},{"key":"4_CR6","doi-asserted-by":"crossref","unstructured":"Duchenne, O., Laptev, I., Sivic, J., Bach, F., Ponce, J.: Automatic annotation of human actions in video. In: 2009 IEEE 12th International Conference on Computer Vision, pp. 1491\u20131498. IEEE (2009)","DOI":"10.1109\/ICCV.2009.5459279"},{"key":"4_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1007\/978-3-030-11021-5_23","volume-title":"Computer Vision \u2013 ECCV 2018 Workshops","author":"W Fuhl","year":"2019","unstructured":"Fuhl, W., et al.: MAM: transfer learning for fully automatic video annotation and specialized detector creation. In: Leal-Taix\u00e9, L., Roth, S. (eds.) ECCV 2018. LNCS, vol. 11133, pp. 375\u2013388. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-11021-5_23"},{"key":"4_CR8","doi-asserted-by":"publisher","unstructured":"Huang, K., Delany, S.J., McKeever, S.:  Human action recognition in videos using transfer learning. In: IMVIP 2019: Irish Machine Vision & Image Processing, Technological University Dublin, Dublin, Ireland, 28\u201330 August 2019. https:\/\/doi.org\/10.21427\/mfrv-ah30","DOI":"10.21427\/mfrv-ah30"},{"key":"4_CR9","doi-asserted-by":"crossref","unstructured":"Moon, G., Chang, J.Y., Lee, K.M.: Camera distance-aware top-down approach for 3D multi-person pose estimation from a single RGB image. In: Proceedings of the IEEE International Conference on Computer Vision, pp. 10133\u201310142 (2019)","DOI":"10.1109\/ICCV.2019.01023"},{"key":"4_CR10","doi-asserted-by":"crossref","unstructured":"Nishimura, S., Oota, Y., Fukuda, K.: Ontology construction for annotating skill and situation of airline services to multi-modal data. In: Proceedings of International Conference on Human-Computer Interaction (2020, in press)","DOI":"10.1007\/978-3-030-50020-7_18"},{"issue":"3","key":"4_CR11","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1109\/MCSE.2007.58","volume":"9","author":"TE Oliphant","year":"2007","unstructured":"Oliphant, T.E.: Python for scientific computing. Comput. Sci. Eng. 9(3), 10\u201320 (2007)","journal-title":"Comput. Sci. Eng."},{"key":"4_CR12","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"524","DOI":"10.1007\/978-3-540-68234-9_39","volume-title":"The Semantic Web: Research and Applications","author":"B Quilitz","year":"2008","unstructured":"Quilitz, B., Leser, U.: Querying distributed RDF data sources with SPARQL. In: Bechhofer, S., Hauswirth, M., Hoffmann, J., Koubarakis, M. (eds.) ESWC 2008. LNCS, vol. 5021, pp. 524\u2013538. Springer, Heidelberg (2008). https:\/\/doi.org\/10.1007\/978-3-540-68234-9_39"},{"issue":"11","key":"4_CR13","doi-asserted-by":"publisher","first-page":"4999","DOI":"10.1109\/TIP.2016.2601260","volume":"25","author":"J Song","year":"2016","unstructured":"Song, J., et al.: Optimized graph learning using partial tags and multiple features for image and video annotation. IEEE Trans. Image Process. 25(11), 4999\u20135011 (2016)","journal-title":"IEEE Trans. Image Process."},{"key":"4_CR14","first-page":"609","volume":"22","author":"FI Stuart","year":"2004","unstructured":"Stuart, F.I., Tax, S.: Toward an integrative approach to designing service experiences lessons learned from the theatre. J. Oper. Manage. 22, 609\u2013627 (2004)","journal-title":"J. Oper. Manage."},{"key":"4_CR15","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1016\/j.chb.2016.01.014","volume":"58","author":"AO Thomas","year":"2016","unstructured":"Thomas, A.O., Antonenko, P.D., Davis, R.: Understanding metacomprehension accuracy within video annotation systems. Comput. Hum. Behav. 58, 269\u2013277 (2016)","journal-title":"Comput. Hum. Behav."},{"key":"4_CR16","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1007\/978-3-319-45654-6_2","volume-title":"Exploiting Linked Data and Knowledge Graphs in Large Organisations","author":"B Villazon-Terrazas","year":"2017","unstructured":"Villazon-Terrazas, B., et al.: Knowledge graph foundations. Exploiting Linked Data and Knowledge Graphs in Large Organisations, pp. 17\u201355. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-45654-6_2"},{"key":"4_CR17","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1016\/j.ins.2018.12.050","volume":"480","author":"Y Xiao","year":"2019","unstructured":"Xiao, Y., Chen, J., Wang, Y., Cao, Z., Zhou, J.T., Bai, X.: Action recognition for depth video using multi-view dynamic images. Inf. Sci. 480, 287\u2013304 (2019)","journal-title":"Inf. Sci."},{"issue":"1","key":"4_CR18","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1016\/j.trit.2016.03.005","volume":"1","author":"Y Xu","year":"2016","unstructured":"Xu, Y., Dong, J., Zhang, B., Xu, D.: Background modeling methods in video analysis: a review and comparative evaluation. CAAI Trans. Intell. Technol. 1(1), 43\u201360 (2016)","journal-title":"CAAI Trans. Intell. Technol."},{"key":"4_CR19","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"766","DOI":"10.1007\/978-3-319-46478-7_47","volume-title":"Computer Vision \u2013 ECCV 2016","author":"K Zhang","year":"2016","unstructured":"Zhang, K., Chao, W.-L., Sha, F., Grauman, K.: Video summarization with long short-term memory. In: Leibe, B., Matas, J., Sebe, N., Welling, M. (eds.) ECCV 2016. LNCS, vol. 9911, pp. 766\u2013782. Springer, Cham (2016). https:\/\/doi.org\/10.1007\/978-3-319-46478-7_47"}],"container-title":["Lecture Notes in Computer Science","HCI in Business, Government and Organizations"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-50341-3_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,10]],"date-time":"2024-07-10T00:20:37Z","timestamp":1720570837000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-50341-3_4"}},"subtitle":["Example in Airline Service Value Assessment"],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030503406","9783030503413"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-50341-3_4","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"10 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2020.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}