{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,21]],"date-time":"2026-07-21T23:20:14Z","timestamp":1784676014947,"version":"3.55.0"},"publisher-location":"Cham","reference-count":90,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030505059","type":"print"},{"value":"9783030505066","type":"electronic"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-50506-6_9","type":"book-chapter","created":{"date-parts":[[2020,7,10]],"date-time":"2020-07-10T06:43:56Z","timestamp":1594363436000},"page":"108-129","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["A Conversational Agent as Facilitator: Guiding Groups Through Collaboration Processes"],"prefix":"10.1007","author":[{"given":"Navid","family":"Tavanapour","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Daphne","family":"Theodorakopoulos","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eva A. C.","family":"Bittner","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2020,7,10]]},"reference":[{"key":"9_CR1","first-page":"111","volume":"31","author":"EAC Bittner","year":"2014","unstructured":"Bittner, E.A.C., Leimeister, J.M.: Creating shared understanding in heterogeneous work groups: why it matters and how to achieve it. JMIS 31, 111\u2013144 (2014)","journal-title":"JMIS"},{"key":"9_CR2","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1177\/104649640003100303","volume":"31","author":"CA Bowers","year":"2000","unstructured":"Bowers, C.A., Pharmer, J.A., Salas, E.: When member homogeneity is needed in work teams a meta-analysis. Small Group Res. 31, 305\u2013327 (2000)","journal-title":"Small Group Res."},{"key":"9_CR3","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1002\/hfm.20004","volume":"14","author":"J Langan-Fox","year":"2004","unstructured":"Langan-Fox, J., Anglim, J., Wilson, J.R.: Mental models, team mental models, and performance: process, development, and future directions. Hum. Factors Ergon. Manuf. 14, 331\u2013352 (2004)","journal-title":"Hum. Factors Ergon. Manuf."},{"key":"9_CR4","doi-asserted-by":"crossref","first-page":"1301","DOI":"10.1037\/a0012680","volume":"93","author":"J Wegge","year":"2008","unstructured":"Wegge, J., Roth, C., Neubach, B., Schmidt, K.-H., Kanfer, R.: Age and gender diversity as determinants of performance and health in a public organization: the role of task complexity and group size. J. Appl. Psychol. 93, 1301\u20131313 (2008)","journal-title":"J. Appl. Psychol."},{"key":"9_CR5","doi-asserted-by":"crossref","first-page":"611","DOI":"10.1016\/j.ijhcs.2006.02.002","volume":"64","author":"GL Kolfschoten","year":"2006","unstructured":"Kolfschoten, G.L., Briggs, R.O., de Vreede, G.-J., Jacobs, P.H.M., Appelman, J.H.: A conceptual foundation of the thinkLet concept for collaboration engineering. Int. J. Hum.-Comput. Stud. 64, 611\u2013621 (2006)","journal-title":"Int. J. Hum.-Comput. Stud."},{"key":"9_CR6","unstructured":"Briggs, R., Vreede, G.-J., de Nunamaker, J., Tobey, D.: ThinkLets: achieving predictable, repeatable patterns of group interaction with group support systems (GSS). In: 34th HICSS, Maui (2001)"},{"key":"9_CR7","unstructured":"Briggs, R., Kolfschoten, G., Vreede, G.-J., Albrecht, C., Dean, D., Lukosch, S.: A seven-layer model of collaboration: separation of concerns for designers of collaboration systems. In: ICIS 2009, Phoenix (2009)"},{"key":"9_CR8","unstructured":"Vreede, G.-J. de Briggs, R.: Collaboration engineering: designing repeatable processes for high-value collaborative tasks. In: 38th HICSS, Big Island (2005)"},{"key":"9_CR9","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1016\/0167-9236(89)90006-7","volume":"5","author":"J Nunamaker","year":"1989","unstructured":"Nunamaker, J., Vogel, D., Heminger, A., Martz, B., Grohowski, R., McGoff, C.: Experience at IBM with group support systems: a field study. Decis. Support Syst. 5, 183\u2013196 (1989)","journal-title":"Decis. Support Syst."},{"key":"9_CR10","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1007\/BF02404174","volume":"5","author":"VK Clawson","year":"1996","unstructured":"Clawson, V.K., Bostrom, R.P.: Research-driven facilitation training for computer-supported environments. Group Decis. Negot. 5, 7\u201329 (1996)","journal-title":"Group Decis. Negot."},{"key":"9_CR11","doi-asserted-by":"crossref","first-page":"547","DOI":"10.1177\/1046496493244007","volume":"24","author":"VK Clawson","year":"1993","unstructured":"Clawson, V.K., Bostrom, R.P., Anson, R.: The role of the facilitator in computer-supported meetings. Small Group Res. 24, 547\u2013565 (1993)","journal-title":"Small Group Res."},{"key":"9_CR12","doi-asserted-by":"crossref","unstructured":"Briggs, R.O., Kolfschoten, G.L., Vreede, G.-J. de Albrecht, C.C., Lukosch, S.G.: Facilitator in a box: computer assisted collaboration engineering and process support systems for rapid development of collaborative applications for high-value tasks. In: 43rd HICSS, Honolulu (2010)","DOI":"10.1109\/HICSS.2010.206"},{"key":"9_CR13","first-page":"31","volume":"19","author":"R Briggs","year":"2003","unstructured":"Briggs, R., de Vreede, G.-J., Nunamaker, J.F.: Collaboration engineering with thinklets to pursue sustained success with group support systems. JMIS 19, 31\u201364 (2003)","journal-title":"JMIS"},{"key":"9_CR14","doi-asserted-by":"crossref","first-page":"53","DOI":"10.5465\/amr.2014.0462","volume":"42","author":"JE Perry-Smith","year":"2017","unstructured":"Perry-Smith, J.E., Mannucci, P.V.: From creativity to innovation: the social network drivers of the four phases of the idea journey. Acad. Manag. Rev. 42, 53\u201379 (2017)","journal-title":"Acad. Manag. Rev."},{"key":"9_CR15","first-page":"32","volume":"55","author":"FM Schweitzer","year":"2012","unstructured":"Schweitzer, F.M., Buchinger, W., Gassmann, O., Obrist, M.: Crowdsourcing: leveraging innovation through online idea competitions. Res.-Technol. Manag. 55, 32\u201338 (2012)","journal-title":"Res.-Technol. Manag."},{"key":"9_CR16","doi-asserted-by":"crossref","unstructured":"Seeber, I., et al.: Machines as teammates: a collaboration research agenda. In: 51st HICSS, Waikoloa Village (2018)","DOI":"10.24251\/HICSS.2018.055"},{"key":"9_CR17","unstructured":"Tavanapour, N., Bittner, E.A.C.: Automated facilitation for idea platforms: design and evaluation of a chatbot prototype. In: 39th ICIS, San Francisco (2018)"},{"key":"9_CR18","doi-asserted-by":"crossref","unstructured":"Tegos, S., Demetriadis, S., Karakostas, A.: Leveraging conversational agents and concept maps to scaffold students\u2019 productive talk. In: International Conference of Intelligent Networking and Collaborative Systems, Salerno (2014)","DOI":"10.1109\/INCoS.2014.66"},{"key":"9_CR19","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/j.compedu.2015.07.014","volume":"87","author":"S Tegos","year":"2015","unstructured":"Tegos, S., Demetriadis, S., Karakostas, A.: Promoting academically productive talk with conversational agent interventions in collaborative learning settings. Comput. Educ. 87, 309\u2013325 (2015)","journal-title":"Comput. Educ."},{"key":"9_CR20","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1145\/2499672","volume":"3","author":"R Kumar","year":"2014","unstructured":"Kumar, R., Ros\u00e9, C.P.: Triggering effective social support for online groups. ACM Trans. Interact. Intell. Syst. 3, 24 (2014)","journal-title":"ACM Trans. Interact. Intell. Syst."},{"key":"9_CR21","unstructured":"Tavanapour, N., Bittner, E.A.C.: Supporting the idea generation process in citizen participation - toward an interactive system with a conversational agent as facilitator. In: 27th ECIS, Portsmouth (2019)"},{"key":"9_CR22","doi-asserted-by":"crossref","first-page":"37","DOI":"10.2307\/23043488","volume":"35","author":"MK Sein","year":"2011","unstructured":"Sein, M.K., Henfridsson, O., Purao, S., Rossi, M., Lindgren, R.: Action design research. MIS Quart. 35, 37\u201356 (2011)","journal-title":"MIS Quart."},{"key":"9_CR23","doi-asserted-by":"crossref","unstructured":"Mayring, P.: Qualitative Inhaltsanalyse: Grundlagen und Techniken. Beltz Verlag, Weinheim Basel (2010). (in German)","DOI":"10.1007\/978-3-531-92052-8_42"},{"key":"9_CR24","doi-asserted-by":"crossref","first-page":"337","DOI":"10.25300\/MISQ\/2013\/37.2.01","volume":"37","author":"S Gregor","year":"2013","unstructured":"Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Quart. 37, 337\u2013355 (2013)","journal-title":"MIS Quart."},{"key":"9_CR25","doi-asserted-by":"crossref","first-page":"611","DOI":"10.2307\/25148742","volume":"30","author":"S Gregor","year":"2006","unstructured":"Gregor, S.: The Nature of Theory in Information Systems. MIS Quart. 30, 611\u2013642 (2006)","journal-title":"MIS Quart."},{"key":"9_CR26","unstructured":"McCarthy, J., Minsky, M.L., Rochester, N., Shannon, C.E.: A proposal for the Dartmouth summer research project on artificial intelligence. AI Mag. 1\u201317 (1955)"},{"key":"9_CR27","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1007\/s12525-011-0062-2","volume":"21","author":"B Otto","year":"2011","unstructured":"Otto, B., Lee, Y.W., Caballero, I.: Information and data quality in networked business. Electron. Markets 21, 79\u201381 (2011)","journal-title":"Electron. Markets"},{"key":"9_CR28","doi-asserted-by":"crossref","unstructured":"Curry, C., O\u2019Shea, J.: The implementation of a storytelling Chatbot. In: Agent and Multi-Agent Systems: Technologies and Applications - 5th KES International Conference, KES-AMSTA, Manchester (2011)","DOI":"10.1007\/978-3-642-22000-5"},{"key":"9_CR29","doi-asserted-by":"crossref","DOI":"10.2991\/978-94-91216-53-4","volume-title":"Integration of World Knowledge for Natural Language Understanding","author":"E Ovchinnikova","year":"2012","unstructured":"Ovchinnikova, E.: Integration of World Knowledge for Natural Language Understanding. Atlantis Press, Springer (2012)"},{"key":"9_CR30","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1145\/365153.365168","volume":"9","author":"J Weizenbaum","year":"1966","unstructured":"Weizenbaum, J.: ELIZA - a computer program for the study of natural language communication between man and machine. Commun. ACM 9, 36\u201345 (1966)","journal-title":"Commun. ACM"},{"key":"9_CR31","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/0004-3702(71)90002-6","volume":"2","author":"KM Colby","year":"1971","unstructured":"Colby, K.M., Weber, S., Hilf, F.D.: Artificial paranoia. Artif. Intell. 2, 1\u201325 (1971)","journal-title":"Artif. Intell."},{"key":"9_CR32","volume-title":"Speech and Language Processing","author":"D Jurafsky","year":"2008","unstructured":"Jurafsky, D., Martin, J.H.: Speech and Language Processing. Prentice Hall, NY (2008)"},{"key":"9_CR33","unstructured":"IBM Cloud: Watson Assistant (2016). https:\/\/cloud.ibm.com\/catalog\/services\/conversation"},{"key":"9_CR34","unstructured":"Jeopardy Productions: Jeopardy (2018). https:\/\/www.jeopardy.com\/"},{"key":"9_CR35","doi-asserted-by":"crossref","first-page":"1:1","DOI":"10.1147\/JRD.2012.2184356","volume":"56","author":"DA Ferrucci","year":"2012","unstructured":"Ferrucci, D.A.: Introduction to \u201cThis is Watson\u201d. IBM J. Res. Dev. 56, 1:1\u20131:15 (2012)","journal-title":"IBM J. Res. Dev."},{"key":"9_CR36","unstructured":"Tegos, S., Psathas, G., Tsiatsos, T., Demetriadis, S.N.: Designing conversational agent interventions that support collaborative chat activities in MOOCs. In: EMOOCs-WIP, Naples (2019)"},{"key":"9_CR37","unstructured":"Yoffie, D.B., Wu, L., Sweitzer, J., Eden, D.: Voice War: Hey Google vs. Alexa vs. Siri. https:\/\/files.transtutors.com\/cdn\/uploadassignments\/2835385_1_voice-war.pdf"},{"key":"9_CR38","doi-asserted-by":"crossref","first-page":"3135","DOI":"10.1016\/j.eswa.2011.08.177","volume":"39","author":"EM Eisman","year":"2012","unstructured":"Eisman, E.M., L\u00f3pez, V., Castro, J.L.: A framework for designing closed domain virtual assistants. Expert Syst. Appl. 39, 3135\u20133144 (2012)","journal-title":"Expert Syst. Appl."},{"key":"9_CR39","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/S0953-5438(02)00029-2","volume":"15","author":"C Roda","year":"2003","unstructured":"Roda, C., Angehrn, A., Nabeth, T., Razmerita, L.: Using conversational agents to support the adoption of knowledge sharing practices. Interact. Comput. 15, 57\u201389 (2003)","journal-title":"Interact. Comput."},{"key":"9_CR40","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1016\/j.chb.2017.04.043","volume":"74","author":"K Xu","year":"2017","unstructured":"Xu, K., Lombard, M.: Persuasive computing: feeling peer pressure from multiple computer agents. Comput. Hum. Behav. 74, 152\u2013162 (2017)","journal-title":"Comput. Hum. Behav."},{"key":"9_CR41","doi-asserted-by":"crossref","first-page":"245","DOI":"10.1016\/j.chb.2015.02.026","volume":"49","author":"J Hill","year":"2015","unstructured":"Hill, J., Randolph Ford, W., Farreras, I.G.: Real conversations with artificial intelligence. Comput. Hum. Behav. 49, 245\u2013250 (2015)","journal-title":"Comput. Hum. Behav."},{"key":"9_CR42","doi-asserted-by":"crossref","unstructured":"Porcheron, M., Fischer, J.E., Sharples, S.: \u201cDo animals have accents?\u201d: talking with agents in multi-party conversation. In: ACM Conference on CSCW and Social Computing, Portland (2017)","DOI":"10.1145\/2998181.2998298"},{"key":"9_CR43","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.intcom.2008.02.004","volume":"20","author":"AD Angeli","year":"2008","unstructured":"Angeli, A.D., Brahnam, S.: I hate you! Disinhibition with virtual partners. Interact. Comput. 20, 302\u2013310 (2008)","journal-title":"Interact. Comput."},{"key":"9_CR44","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1016\/j.procs.2017.08.218","volume":"112","author":"J-B Louvet","year":"2017","unstructured":"Louvet, J.-B., Duplessis, G.D., Chaignaud, N., Vercouter, L., Kotowicz, J.-P.: Modeling a collaborative task with social commitments. Procedia Comput. Sci. 112, 377\u2013386 (2017)","journal-title":"Procedia Comput. Sci."},{"key":"9_CR45","doi-asserted-by":"crossref","unstructured":"Tegos, S., Demetriadis, S.N., Karakostas, A.: Conversational agent to promote students\u2019 productive talk: the effect of solicited vs. unsolicited agent intervention. In: 14th International Conference on Advanced Learning Technologies, Athens (2014)","DOI":"10.1109\/ICALT.2014.31"},{"key":"9_CR46","doi-asserted-by":"crossref","unstructured":"Tegos, S., Demetriadis, S., Tsiatsos, T.: Using a conversational agent for promoting collaborative language learning. In: 4th International Conference on Intelligent Networking and Collaborative Systems, Bucharest (2012)","DOI":"10.1109\/iNCoS.2012.105"},{"key":"9_CR47","doi-asserted-by":"crossref","unstructured":"Tegos, S., Demetriadis, S.N., Karakostas, A.: Exploring the impact of a conversational agent when triggering students\u2019 discourse in online collaboration. In: 12th International Conference on Advanced Learning Technologies, Rome (2012)","DOI":"10.1109\/ICALT.2012.96"},{"key":"9_CR48","unstructured":"Kumar, R., Ros\u00e9, C.P.: Engaging learning groups using social interaction strategies. In: HLT-NAACL, Los Angeles (2010)"},{"key":"9_CR49","doi-asserted-by":"crossref","unstructured":"Dohsaka, K., Asai, R., Higashinaka, R., Minami, Y., Maeda, E.: Effects of conversational agents on human communication in thought-evoking multi-party dialogues. In: Healey, P.G.T., Pieraccini, R., Byron, D., Young, S., Purver, M. (eds.) 10th ACL SIGDIAL, pp. 217\u2013224, Morristown (2009)","DOI":"10.3115\/1708376.1708408"},{"key":"9_CR50","first-page":"33","volume":"7","author":"M Mori","year":"1970","unstructured":"Mori, M.: The uncanny valley. Energy 7, 33\u201335 (1970)","journal-title":"Energy"},{"key":"9_CR51","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1111\/0022-4537.00153","volume":"56","author":"C Nass","year":"2000","unstructured":"Nass, C., Moon, Y.: Machines and mindlessness: social responses to computers. J. Soc. Issues 56, 81\u2013103 (2000)","journal-title":"J. Soc. Issues"},{"key":"9_CR52","doi-asserted-by":"crossref","first-page":"315","DOI":"10.1016\/S0167-9236(02)00124-0","volume":"34","author":"M Adkins","year":"2003","unstructured":"Adkins, M., Burgoon, M., Nunamaker, J.F.: Using group support systems for strategic planning with the united states air force. Decis. Support Syst. 34, 315\u2013337 (2003)","journal-title":"Decis. Support Syst."},{"key":"9_CR53","first-page":"333","volume":"16","author":"JL Ayoub","year":"1998","unstructured":"Ayoub, J.L., Vanderboom, C., Knight, M., Walsh, K., Briggs, R., Grekin, K.: A study of the effectiveness of an interactive computer classroom. Comput. Nurs. 16, 333\u2013338 (1998)","journal-title":"Comput. Nurs."},{"key":"9_CR54","first-page":"146","volume-title":"Group Facilitation and Group Support Systems","author":"RP Bostrom","year":"1993","unstructured":"Bostrom, R.P., Anson, R., Clawson, V.K.: Group facilitation and group support systems. In: Jessup, L., Valchich, J. (eds.) Group Facilitation and Group Support Systems, pp. 146\u2013168. Macmillan, New York (1993)"},{"key":"9_CR55","first-page":"151","volume":"15","author":"RO Briggs","year":"1998","unstructured":"Briggs, R.O., Adkins, M., Mittleman, D., Kruse, J., Miller, S., Nunamaker, J.F.: A technology transition model derived from field investigation of gss use aboard the U.S.S. CORONADO. JMIS 15, 151\u2013195 (1998)","journal-title":"JMIS"},{"key":"9_CR56","first-page":"107","volume":"7","author":"AR Dennis","year":"1990","unstructured":"Dennis, A.R., Nunamaker, J.F., Vogel, D.R.: A comparison of laboratory and field research in the study of electronic meeting systems. JMIS 7, 107\u2013135 (1990)","journal-title":"JMIS"},{"key":"9_CR57","first-page":"115","volume":"12","author":"JSRH Fjermestad","year":"2000","unstructured":"Fjermestad, J.S.R.H.: Group support systems: a descriptive evaluation of case and field studies. JMIS 12, 115\u2013159 (2000)","journal-title":"JMIS"},{"key":"9_CR58","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1080\/09523987.2012.738014","volume":"49","author":"KA Hosler","year":"2012","unstructured":"Hosler, K.A., Arend, B.D.: The importance of course design, feedback, and facilitation: student perceptions of the relationship between teaching presence and cognitive presence. Educ. Media Int. 49, 217\u2013229 (2012)","journal-title":"Educ. Media Int."},{"key":"9_CR59","first-page":"23","volume":"14","author":"GG Kelly","year":"1997","unstructured":"Kelly, G.G., Bostrom, R.P.: Facilitating the socio-emotional dimension in group support systems environments. JMIS 14, 23\u201344 (1997)","journal-title":"JMIS"},{"key":"9_CR60","volume-title":"We\u2019ve Got to Start Meeting Like This! A Guide to Successful Business Meeting Management","author":"R Mosvick","year":"1987","unstructured":"Mosvick, R., Nelson, R.: We\u2019ve Got to Start Meeting Like This! A Guide to Successful Business Meeting Management. Scott Forseman, Glenview (1987)"},{"key":"9_CR61","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/249540","volume":"20","author":"F Niederman","year":"1996","unstructured":"Niederman, F., Beise, C.M., Beranek, P.M.: Issues and concerns about computer-supported meetings: the facilitator\u2019s perspective. MIS Quart. 20, 1\u201322 (1996)","journal-title":"MIS Quart."},{"key":"9_CR62","first-page":"25","volume":"6","author":"DR Vogel","year":"1989","unstructured":"Vogel, D.R., Nunamaker, J.F., Martz, W.B., Ronald, G., McGoff, C.: Electronic meeting system experience at IBM. JMIS 6, 25\u201343 (1989)","journal-title":"JMIS"},{"key":"9_CR63","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1007\/BF02404176","volume":"5","author":"GW Dickson","year":"1996","unstructured":"Dickson, G.W., Lee-Partridge, J.E., Limayem, M., Desanctis, G.L.: Facilitating computer-supported meetings: a cumulative analysis in a multiple-criteria task environment. Group Decis. Negot. 5, 51\u201372 (1996)","journal-title":"Group Decis. Negot."},{"key":"9_CR64","doi-asserted-by":"crossref","unstructured":"Keeling, K., Beatty, S., McGoldrick, P., Macaulay, L.: Face value? Customer views of appropriate formats for embodied conversational agents (ECAs) in online retailing. In: 37th HICSS, Big Island (2004)","DOI":"10.1109\/HICSS.2004.1265426"},{"key":"9_CR65","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1007\/0-306-47373-9_33","volume-title":"Socially Intelligent Agents","author":"H McBreen","year":"2002","unstructured":"McBreen, H.: Embodied conversational agents in e-commerce applications. In: Dautenhahn, K., Bond, A., Ca\u00f1amero, L., Edmonds, B. (eds.) Socially Intelligent Agents, vol. 3, pp. 267\u2013274. Kluwer Academic Publishers, Boston (2002)"},{"key":"9_CR66","doi-asserted-by":"crossref","first-page":"1059","DOI":"10.1080\/00140139.2012.691554","volume":"55","author":"R Pak","year":"2012","unstructured":"Pak, R., Fink, N., Price, M., Bass, B., Sturre, L.: Decision support aids with anthropomorphic characteristics influence trust and performance in younger and older adults. Ergonomics 55, 1059\u20131072 (2012)","journal-title":"Ergonomics"},{"key":"9_CR67","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1016\/j.chb.2016.02.046","volume":"60","author":"A Beldad","year":"2016","unstructured":"Beldad, A., Hegner, S., Hoppen, J.: The effect of virtual sales agent (VSA) gender \u2013 product gender congruence on product advice credibility, trust in VSA and online vendor, and purchase intention. Comput. Hum. Behav. 60, 62\u201372 (2016)","journal-title":"Comput. Hum. Behav."},{"key":"9_CR68","doi-asserted-by":"crossref","unstructured":"Forlizzi, J., Zimmerman, J., Mancuso, V., Kwak, S.: How interface agents affect interaction between humans and computers. In: Koskinen, I., Keinonen, T. (eds.) DPPI 2007, p. 209. ACM Press, New York (2007)","DOI":"10.1145\/1314161.1314180"},{"key":"9_CR69","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.compedu.2016.04.002","volume":"99","author":"NC Kr\u00e4mer","year":"2016","unstructured":"Kr\u00e4mer, N.C., Karacora, B., Lucas, G., Dehghani, M., R\u00fcther, G., Gratch, J.: Closing the gender gap in STEM with friendly male instructors? On the effects of rapport behavior and gender of a virtual agent in an instructional interaction. Comput. Educ. 99, 1\u201313 (2016)","journal-title":"Comput. Educ."},{"key":"9_CR70","first-page":"225","volume-title":"CHIIR 2018","author":"P Braslavski","year":"2018","unstructured":"Braslavski, P., Blinov, V., Bolotova, V., Pertsova, K.: How to evaluate humorous response generation, seriously? In: Shah, C., Belkin, N.J., Bystr\u00f6m, K., Huang, J., Scholer, F. (eds.) CHIIR 2018, pp. 225\u2013228. ACM Press, New York (2018)"},{"key":"9_CR71","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1016\/j.csl.2010.04.001","volume":"25","author":"B Endrass","year":"2011","unstructured":"Endrass, B., Rehm, M., Andr\u00e9, E.: Planning small talk behavior with cultural influences for multiagent systems. Comput. Speech Lang. 25, 158\u2013174 (2011)","journal-title":"Comput. Speech Lang."},{"key":"9_CR72","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/2925993","volume":"7","author":"M Ochs","year":"2017","unstructured":"Ochs, M., Pelachaud, C., Mckeown, G.: A user perception-based approach to create smiling embodied conversational agents. ACM Trans. Interact. Intell. Syst. 7, 1\u201333 (2017)","journal-title":"ACM Trans. Interact. Intell. Syst."},{"key":"9_CR73","first-page":"225","volume":"26","author":"GL Kolfschoten","year":"2009","unstructured":"Kolfschoten, G.L., de Vreede, G.-J.: A design approach for collaboration processes: a multimethod design science study in collaboration engineering. JMIS 26, 225\u2013256 (2009)","journal-title":"JMIS"},{"key":"9_CR74","doi-asserted-by":"crossref","unstructured":"Chandra, L., Seidel, S., Gregor, S.: Prescriptive knowledge in IS research: conceptualizing design principles in terms of materiality, action, and boundary conditions. In: 48th HICSS, Kauai (2015)","DOI":"10.1109\/HICSS.2015.485"},{"key":"9_CR75","unstructured":"Briggs, R., de Vreede, G.-J.: ThinkLets: Building Blocks for Concerted Collaboration (2009)"},{"key":"9_CR76","doi-asserted-by":"crossref","unstructured":"Leimeister, J.M.: Collaboration Engineering: IT-gest\u00fctzte Zusammenarbeitsprozesse systematisch entwickeln und durchf\u00fchren. Springer Gabler, Berlin (2014). (in German)","DOI":"10.1007\/978-3-642-20891-1"},{"key":"9_CR77","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1007\/978-3-540-73110-8_9","volume-title":"Human-Computer Interaction. HCI Intelligent Multimodal Interaction Environments","author":"M-C Jenkins","year":"2007","unstructured":"Jenkins, M.-C., Churchill, R., Cox, S., Smith, D.: Analysis of user interaction with service oriented chatbot systems. In: Jacko, J.A. (ed.) HCI 2007. LNCS, vol. 4552, pp. 76\u201383. Springer, Heidelberg (2007). https:\/\/doi.org\/10.1007\/978-3-540-73110-8_9"},{"key":"9_CR78","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"441","DOI":"10.1007\/978-3-319-67744-6_28","volume-title":"Human-Computer Interaction - INTERACT 2017","author":"I Medhi Thies","year":"2017","unstructured":"Medhi Thies, I., Menon, N., Magapu, S., Subramony, M., O\u2019Neill, J.: How do you want your chatbot? An exploratory wizard-of-oz study with young, urban Indians. In: Bernhaupt, R., Dalvi, G., Joshi, A., Balkrishan, Devanuj K., O\u2019Neill, J., Winckler, M. (eds.) INTERACT 2017. LNCS, vol. 10513, pp. 441\u2013459. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-67744-6_28"},{"key":"9_CR79","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1007\/978-3-642-39330-3_10","volume-title":"Human-Computer Interaction. Interaction Modalities and Techniques","author":"K Morrissey","year":"2013","unstructured":"Morrissey, K., Kirakowski, J.: \u2018Realness\u2019 in chatbots: establishing quantifiable criteria. In: Kurosu, M. (ed.) HCI 2013. LNCS, vol. 8007, pp. 87\u201396. Springer, Heidelberg (2013). https:\/\/doi.org\/10.1007\/978-3-642-39330-3_10"},{"key":"9_CR80","doi-asserted-by":"crossref","unstructured":"Ghose, S., Barua, J.J.: Toward the implementation of a topic specific dialogue based natural language chatbot as an undergraduate advisor. In: International Conference on Informatics, Electronics and Vision, Dhaka (2013)","DOI":"10.1109\/ICIEV.2013.6572650"},{"key":"9_CR81","doi-asserted-by":"crossref","unstructured":"Salomonson, N., Allwood, J., Lind, M., Alm, H.: Comparing human-to-human and\nhuman-to- AEA communication in service encounters. J. Bus. Commun. 50, 87\u2013116 (2013)","DOI":"10.1177\/0021943612465180"},{"key":"9_CR82","volume-title":"Building UnitedJudgment: A Handbook for Consensus Decision Making","author":"M Avery","year":"1981","unstructured":"Avery, M., Auvine, B., Streibel, B., Weiss, L.: Building UnitedJudgment: A Handbook for Consensus Decision Making. The Center for Conflict Resolution, Madison (1981)"},{"key":"9_CR83","first-page":"25","volume":"33","author":"S Adams","year":"2012","unstructured":"Adams, S., et al.: Mapping the landscape of human-level artificial general intelligence. AI Mag. 33, 25 (2012)","journal-title":"AI Mag."},{"key":"9_CR84","volume-title":"Face to Face: The Small Group Experience and Interpersonal Growth","author":"G Egen","year":"1971","unstructured":"Egen, G.: Face to Face: The Small Group Experience and Interpersonal Growth. Brooks\/Cole, Monterey (1971)"},{"key":"9_CR85","first-page":"1019","volume":"5","author":"K Nimavat","year":"2017","unstructured":"Nimavat, K., Champaneria, T.: Chatbots: an overview, types, architecture, tools and future possibilities. J. Sci. Res. Dev. 5, 1019\u20131026 (2017)","journal-title":"J. Sci. Res. Dev."},{"key":"9_CR86","doi-asserted-by":"crossref","unstructured":"Meuser, M., Nagel, U.: ExpertInneninterviews\u2014vielfach erprobt, wenig bedacht. Theorie, Methode, Anwendung. In: Bogner, A., Littig, B., Menz, W. (eds.) Das Experteninterview, pp. 71\u201393 (2002). (in German)","DOI":"10.1007\/978-3-322-93270-9_3"},{"key":"9_CR87","doi-asserted-by":"crossref","unstructured":"Bittner, E.A.C., Oeste-Rei\u00df, S., Leimeister, J.M.: Where is the bot in our team? Toward a taxonomy of design option combinations for conversational agents in collaborative work. In: 52nd HICSS, Maui (2019)","DOI":"10.24251\/HICSS.2019.035"},{"key":"9_CR88","doi-asserted-by":"publisher","unstructured":"Montero, C.A.S., Araki, K.: Enhancing computer chat: toward a smooth user-computer interaction. In: Khosla, R., Howlett, R.J., Jain, L.C. (eds.) KES 2005. LNCS, vol. 3681, pp. 918\u2013924. Springer, Heidelberg (2005). https:\/\/doi.org\/10.1007\/11552413_131","DOI":"10.1007\/11552413_131"},{"key":"9_CR89","doi-asserted-by":"publisher","unstructured":"Kusber, R.: Chatbots \u2013 conversational UX platforms. In: Smolinski, R., Gerdes, M., Siejka, M.,\nBodek, M.C. (eds.) Innovationen und Innovationsmanagement in der Finanzbranche, pp. 231\u2013244. Springer Gabler, Wiesbaden (2017). https:\/\/doi.org\/10.1007\/978-3-658-15648-0_11","DOI":"10.1007\/978-3-658-15648-0_11"},{"key":"9_CR90","doi-asserted-by":"publisher","unstructured":"Ramesh, K., Ravishankaran, S., Joshi, A., Chandrasekaran, K.: A survey of design techniques for conversational agents. In: Kaushik, S., Gupta, D., Kharb, L., Chahal, D. (eds.) ICICCT 2017. CCIS, vol. 750, pp. 336\u2013350. Springer, Singapore (2017). https:\/\/doi.org\/10.1007\/978-981-10-6544-6_31","DOI":"10.1007\/978-981-10-6544-6_31"}],"container-title":["Lecture Notes in Computer Science","Learning and Collaboration Technologies. Human and Technology Ecosystems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-50506-6_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,10]],"date-time":"2024-07-10T00:49:22Z","timestamp":1720572562000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-50506-6_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030505059","9783030505066"],"references-count":90,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-50506-6_9","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"10 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2020.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}