{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,9]],"date-time":"2025-04-09T00:51:05Z","timestamp":1744159865350,"version":"3.40.3"},"publisher-location":"Cham","reference-count":74,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030507909"},{"type":"electronic","value":"9783030507916"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-50791-6_17","type":"book-chapter","created":{"date-parts":[[2020,6,30]],"date-time":"2020-06-30T11:05:09Z","timestamp":1593515109000},"page":"131-142","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Emotional Labour and Turnover Intention Among Teachers: The Moderating Role of Team Support"],"prefix":"10.1007","author":[{"given":"Ophelia","family":"Delali","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dogbe","family":"Zungbey","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Evans","family":"Sokro","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael","family":"Akomeah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ofori","family":"Ntow","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Noble","family":"Osei-Bonsu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,7,1]]},"reference":[{"issue":"1","key":"17_CR1","first-page":"2","volume":"5","author":"S Johnson","year":"2005","unstructured":"Johnson, S., Cooper, C., Cartwright, S., Donald, I., Taylor, P., Millet, C.: The experience of work-related stress across occupations. J. Manag. Psychol. 5(1), 2\u20135 (2005)","journal-title":"J. Manag. Psychol."},{"key":"17_CR2","volume-title":"Self-reported Work-Related Illness in 2001\/2002: Results from a Household Survey","author":"JR Jones","year":"2003","unstructured":"Jones, J.R., Huxtable, C.S., Hodgson, J.T., Price, M.J.: Self-reported Work-Related Illness in 2001\/2002: Results from a Household Survey. HSE Publications, Sudbury (2003)"},{"key":"17_CR3","volume-title":"Stress-Busting for Teachers","author":"C Kyriacou","year":"2000","unstructured":"Kyriacou, C.: Stress-Busting for Teachers. Stanley Thornes, Cheltenham (2000)"},{"issue":"4","key":"17_CR4","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1111\/j.1748-8583.2012.00198.x","volume":"22","author":"Y Brunetto","year":"2012","unstructured":"Brunetto, Y., Teo, S.T., Shacklock, K., Farr-Wharton, R.: Emotional intelligence, job satisfaction, well-being and engagement: explaining organisational commitment and turnover intentions in policing. Hum. Resour. Manag. J. 22(4), 428\u2013441 (2012)","journal-title":"Hum. Resour. Manag. J."},{"issue":"2","key":"17_CR5","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1093\/bjsw\/bcq088","volume":"41","author":"G Kinman","year":"2011","unstructured":"Kinman, G., Grant, L.: Predicting stress resilience in trainee social workers: the role of emotional competencies. Br. J. Soc. Work 41(2), 261\u2013275 (2011)","journal-title":"Br. J. Soc. Work"},{"issue":"6","key":"17_CR6","doi-asserted-by":"crossref","first-page":"693","DOI":"10.1080\/01443410802206700","volume":"28","author":"P Clunies-Ross","year":"2008","unstructured":"Clunies-Ross, P., Little, E., Kienhuis, M.: Self-reported and actual use of proactive and reactive classroom management strategies and their relationship with teacher stress and student behaviour. Educ. Psychol. 28(6), 693\u2013710 (2008)","journal-title":"Educ. Psychol."},{"issue":"1","key":"17_CR7","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1177\/0143034303024001905","volume":"24","author":"R Hastings","year":"2003","unstructured":"Hastings, R., Bham, M.: The relationship between student behaviour patterns and teacher burnout. Sch. Psychol. Int. 24(1), 115\u2013127 (2003)","journal-title":"Sch. Psychol. Int."},{"key":"17_CR8","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1023\/A:1009627827937","volume":"3","author":"R Lewis","year":"1999","unstructured":"Lewis, R.: Teachers coping with the stress of classroom discipline. Soc. Psychol. Educ. 3, 155\u2013171 (1999)","journal-title":"Soc. Psychol. Educ."},{"issue":"2","key":"17_CR9","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1080\/0369880410001692247","volume":"32","author":"S Mann","year":"2004","unstructured":"Mann, S.: \u2018People work\u2019: emotion management, stress and coping. Br. J. Guid. Couns. 32(2), 205\u2013221 (2004)","journal-title":"Br. J. Guid. Couns."},{"key":"17_CR10","doi-asserted-by":"crossref","unstructured":"Maslach, C., Leiter, M.P.: Teacher burnout: a research agenda. In: Vandenberghe, R., Huberman, A.M. (eds.) Understanding and Preventing Teacher Burnout: A Sourcebook of International Research and Practice, pp. 295\u2013303. Cambridge University Press, Cambridge (1999)","DOI":"10.1017\/CBO9780511527784.021"},{"issue":"2","key":"17_CR11","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1177\/001872679504800205","volume":"48","author":"RJ Burke","year":"1995","unstructured":"Burke, R.J., Greenglass, E.: A longitudinal study of psychological burnout in teachers. Hum. Relat. 48(2), 187\u2013202 (1995)","journal-title":"Hum. Relat."},{"issue":"2","key":"17_CR12","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1016\/0742-051X(91)90027-M","volume":"7","author":"B Byrne","year":"1991","unstructured":"Byrne, B.: Burnout: investigating the impact of background variables for elementary, intermediate, secondary and university educators. Teach. Teach. Educ. 7(2), 197\u2013209 (1991)","journal-title":"Teach. Teach. Educ."},{"issue":"4","key":"17_CR13","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1080\/0887044031000147193","volume":"18","author":"K Griva","year":"2003","unstructured":"Griva, K., Joekes, K.: UK teachers under stress: can we predict wellness on the basis of characteristics of the teaching job? Psychol. Health 18(4), 457\u2013472 (2003)","journal-title":"Psychol. Health"},{"issue":"1","key":"17_CR14","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1080\/00131910120033628","volume":"53","author":"C Kyriacou","year":"2001","unstructured":"Kyriacou, C.: Teacher stress: directions for future research. Educ. Rev. 53(1), 27\u201335 (2001)","journal-title":"Educ. Rev."},{"issue":"5","key":"17_CR15","doi-asserted-by":"crossref","first-page":"557","DOI":"10.1080\/0144341022000023635","volume":"22","author":"DW Chan","year":"2002","unstructured":"Chan, D.W.: Stress, self efficacy, social support and psychological distress among prospective Chinese teachers in Hong Kong. Educ. Psychol. 22(5), 557\u2013569 (2002)","journal-title":"Educ. Psychol."},{"issue":"3","key":"17_CR16","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1080\/02678379308257062","volume":"7","author":"CJ Travers","year":"1993","unstructured":"Travers, C.J., Cooper, C.L.: Mental health, job satisfaction and occupational stress among UK teachers. Work Stress 7(3), 203\u2013219 (1993)","journal-title":"Work Stress"},{"key":"17_CR17","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1007\/s00420-007-0169-0","volume":"80","author":"T Unterbrink","year":"2007","unstructured":"Unterbrink, T., Hack, A., Pfeifer, R., Buhl-Grie\u00dfhaber, V., M\u00fcller, U., Wesche, H., Frommhold, M., Scheuch, K., Seibt, R., Wirsching, M., Bauer, J.: Burnout and effort-reward imbalance in a sample of 949 German teachers. Int. Arch. Occup. Health 80, 433\u2013441 (2007)","journal-title":"Int. Arch. Occup. Health"},{"key":"17_CR18","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1348\/000709901158505","volume":"71","author":"R Van Dick","year":"2001","unstructured":"Van Dick, R., Wagner, U.: Stress and strain in teaching: a structural equation approach. Br. J. Educ. Psychol. 71, 243\u2013259 (2001)","journal-title":"Br. J. Educ. Psychol."},{"key":"17_CR19","volume-title":"The Passionate Teacher","author":"R Fried","year":"1995","unstructured":"Fried, R.: The Passionate Teacher. Beacon Press, Boston (1995)"},{"key":"17_CR20","first-page":"2","volume":"10","author":"K Brennan","year":"2006","unstructured":"Brennan, K.: The managed teacher: emotional labour, education, and technology. Educ. Insights 10, 2 (2006)","journal-title":"Educ. Insights"},{"key":"17_CR21","doi-asserted-by":"crossref","first-page":"811","DOI":"10.1016\/S0742-051X(00)00028-7","volume":"16","author":"A Hargreaves","year":"2000","unstructured":"Hargreaves, A.: Mixed emotions: teachers\u2019 perceptions of their interactions with students. Teach. Teach. Educ. 16, 811\u2013826 (2000)","journal-title":"Teach. Teach. Educ."},{"issue":"4","key":"17_CR22","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1080\/136031200750035969","volume":"3","author":"B Beatty","year":"2000","unstructured":"Beatty, B.: The emotions of educational leadership: breaking the silence. Int. J. Leadersh. Educ. 3(4), 331\u2013358 (2000)","journal-title":"Int. J. Leadersh. Educ."},{"issue":"6","key":"17_CR23","doi-asserted-by":"crossref","first-page":"675","DOI":"10.1080\/02680930701625312","volume":"22","author":"G Hebson","year":"2007","unstructured":"Hebson, G., Earnshaw, J., Marchington, L.: Too emotional to be capable? The changing nature of emotion work in definitions of \u2018capable teaching\u2019. J. Educ. Policy 22(6), 675\u2013694 (2007)","journal-title":"J. Educ. Policy"},{"issue":"4","key":"17_CR24","doi-asserted-by":"crossref","first-page":"986","DOI":"10.5465\/amr.1996.9704071861","volume":"21","author":"JA Morris","year":"1996","unstructured":"Morris, J.A., Feldman, D.C.: The dimensions, antecedents, and consequences of emotional labor. Acad. Manag. Rev. 21(4), 986\u20131010 (1996)","journal-title":"Acad. Manag. Rev."},{"issue":"4","key":"17_CR25","doi-asserted-by":"crossref","first-page":"494","DOI":"10.1037\/a0021046","volume":"15","author":"A Philipp","year":"2010","unstructured":"Philipp, A., Schupbach, H.: Longitudinal effects of emotional labour on emotional exhaustion and dedication of teachers. J. Occup. Health Psychol. 15(4), 494\u2013504 (2010)","journal-title":"J. Occup. Health Psychol."},{"key":"17_CR26","doi-asserted-by":"crossref","first-page":"513","DOI":"10.1037\/0003-066X.44.3.513","volume":"44","author":"SE Hobfoll","year":"1989","unstructured":"Hobfoll, S.E.: Conservation of resources - a new attempt at conceptualizing stress. Am. Psychol. 44, 513\u2013524 (1989)","journal-title":"Am. Psychol."},{"key":"17_CR27","unstructured":"Bono, J., Vey, M.: Toward understanding emotion management at work: a quantitative review of emotional labor research. In: Hartel, C.E.J., Zerbe, W.J., Ashkanasy, N.M. (eds.) Emotions in Organizational Behavior, pp. 213\u2013233. Lawrence Erlbaum Associates, Marwah (2005)"},{"issue":"4","key":"17_CR28","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1080\/10615809408248805","volume":"6","author":"JR Freedy","year":"1994","unstructured":"Freedy, J.R., Hobfoll, S.E.: Stress inoculation for reduction of burnout: a conservation of resources approach. Anxiety Stress Coping 6(4), 311\u2013325 (1994)","journal-title":"Anxiety Stress Coping"},{"key":"17_CR29","volume-title":"The Managed Heart","author":"AR Hochschild","year":"1983","unstructured":"Hochschild, A.R.: The Managed Heart. University of California Press, Berkeley (1983)"},{"key":"17_CR30","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1037\/1076-8998.5.1.95","volume":"5","author":"A Grandey","year":"2000","unstructured":"Grandey, A.: Emotion regulation in the workplace: a new way to conceptualise emotional labor. J. Occup. Health Psychol. 5, 95\u2013110 (2000)","journal-title":"J. Occup. Health Psychol."},{"key":"17_CR31","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1016\/j.ijnurstu.2007.02.001","volume":"45","author":"F-H Yang","year":"2008","unstructured":"Yang, F.-H., Chang, C.-C.: Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: a questionnaire survey. Int. J. Nurs. Stud. 45, 879\u2013887 (2008)","journal-title":"Int. J. Nurs. Stud."},{"key":"17_CR32","doi-asserted-by":"crossref","first-page":"457","DOI":"10.5465\/amr.1993.9309035147","volume":"18","author":"AS Wharton","year":"1993","unstructured":"Wharton, A.S., Erickson, R.J.: Managing emotions on the job and at home: understanding the consequences of multiple emotional roles. Acad. Manag. Rev. 18, 457\u2013486 (1993)","journal-title":"Acad. Manag. Rev."},{"key":"17_CR33","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1007\/s10648-009-9106-y","volume":"3","author":"M Chang","year":"2009","unstructured":"Chang, M.: An appraisal perspective of teacher burnout: examining the emotional work of teachers. Educ. Psychol. Rev. 3, 193\u2013218 (2009)","journal-title":"Educ. Psychol. Rev."},{"issue":"4","key":"17_CR34","doi-asserted-by":"crossref","first-page":"406","DOI":"10.1002\/pits.20478","volume":"47","author":"MA Brackett","year":"2010","unstructured":"Brackett, M.A., Palomera, R., Mojsa-Kaja, J., Reyes, M.R., Salovey, P.: Emotion regulation ability, burnout, and job satisfaction among British secondary-school teachers. Psychol. Sch. 47(4), 406\u2013417 (2010)","journal-title":"Psychol. Sch."},{"key":"17_CR35","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1037\/1072-5245.14.2.121","volume":"14","author":"D Xanthopoulou","year":"2007","unstructured":"Xanthopoulou, D., Bakker, A.B., Demerouti, E., Schaufeli, W.B.: The role of personal resources in the job-demands resources model. Int. J. Stress Manag. 14, 121\u2013141 (2007)","journal-title":"Int. J. Stress Manag."},{"key":"17_CR36","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1080\/02678370802166599","volume":"22","author":"JA Edwards","year":"2008","unstructured":"Edwards, J.A., Webster, S., Van Laar, D., Easton, S.: Psychometric analysis of the UK health and safety executive\u2019s management standards work-related stress indicator tool. Work Stress 22, 96\u2013107 (2008)","journal-title":"Work Stress"},{"issue":"2","key":"17_CR37","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1006\/cpac.1998.0236","volume":"11","author":"S Bolton","year":"2000","unstructured":"Bolton, S.: Emotion here, emotion there, emotional organisations everywhere. Crit. Perspectives Account. 11(2), 155\u2013171 (2000)","journal-title":"Crit. Perspectives Account."},{"key":"17_CR38","doi-asserted-by":"crossref","first-page":"278","DOI":"10.1037\/1076-8998.5.2.278","volume":"5","author":"TD Allen","year":"2000","unstructured":"Allen, T.D., Herst, D.E., Bruck, C.S., Sutton, M.: Consequences associated with work-to-family conflict: a review and agenda for future research. J. Occup. Health Psychol. 5, 278\u2013308 (2000)","journal-title":"J. Occup. Health Psychol."},{"key":"17_CR39","doi-asserted-by":"crossref","first-page":"1087","DOI":"10.1037\/a0023683","volume":"96","author":"MN Bechtoldt","year":"2011","unstructured":"Bechtoldt, M.N., Rohrmann, S., de Pater, I.E., Beersma, B.: The primacy of perceiving: emotion recognition buffers negative effects of emotional labor. J. Appl. Psychol. 96, 1087\u20131094 (2011)","journal-title":"J. Appl. Psychol."},{"key":"17_CR40","doi-asserted-by":"crossref","first-page":"2812","DOI":"10.1111\/jan.12202","volume":"69","author":"C Cheng","year":"2013","unstructured":"Cheng, C., Bartram, T., Karimi, L., Leggat, S.G.: The role of team climate in the management of emotional labour: Implications for nurse retention. J. Adv. Nurs. 69, 2812\u20132825 (2013)","journal-title":"J. Adv. Nurs."},{"issue":"1","key":"17_CR41","doi-asserted-by":"crossref","first-page":"88","DOI":"10.5465\/amr.1993.3997508","volume":"18","author":"BE Ashforth","year":"1993","unstructured":"Ashforth, B.E., Humphrey, R.H.: Emotional labor in service roles: the influence of identity. Acad. Manag. Rev. 18(1), 88\u2013115 (1993)","journal-title":"Acad. Manag. Rev."},{"key":"17_CR42","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1188\/04.ONF.47-54","volume":"31","author":"J Medland","year":"2004","unstructured":"Medland, J., Howard-Ruben, J., Whitaker, E.: Fostering psychosocial wellness in oncology nurses: addressing burnout and social support in the workplace. Oncol. Nurs. Forum 31, 47\u201354 (2004)","journal-title":"Oncol. Nurs. Forum"},{"key":"17_CR43","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1023\/B:COMH.0000015218.12111.26","volume":"40","author":"GM Acker","year":"2004","unstructured":"Acker, G.M.: The effect of organizational conditions (role conflict, role ambiguity, opportunities for professional development and social support) on job satisfaction and intention to leave among social workers in mental health care. Commun. Ment. Health J. 40, 65\u201373 (2004)","journal-title":"Commun. Ment. Health J."},{"issue":"7","key":"17_CR44","doi-asserted-by":"crossref","first-page":"894","DOI":"10.1016\/j.ijnurstu.2009.03.004","volume":"46","author":"L Poghosyan","year":"2009","unstructured":"Poghosyan, L., Aiken, L.H., Sloane, D.M.: Factor structure of the Maslach Burnout Inventory: an analysis of data from large scale cross-sectional surveys of nurses from eight countries. Int. J. Nurs. Stud. 46(7), 894\u2013902 (2009)","journal-title":"Int. J. Nurs. Stud."},{"key":"17_CR45","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1037\/0021-9010.86.3.499","volume":"86","author":"E Demerouti","year":"2001","unstructured":"Demerouti, E., Nachreiner, F., Bakker, A.B., Schaufeli, W.B.: The job demands-resources model of burnout. J. Appl. Psychol. 86, 499\u2013512 (2001)","journal-title":"J. Appl. Psychol."},{"key":"17_CR46","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1097\/01.mlr.0000109126.50398.5a","volume":"42","author":"DC Vahey","year":"2004","unstructured":"Vahey, D.C., Aiken, L.H., Sloane, D.M., Clarke, S.P., Vargas, D.: Nurse burnout and patient satisfaction. Med. Care 42, 57\u201366 (2004)","journal-title":"Med. Care"},{"key":"17_CR47","doi-asserted-by":"crossref","first-page":"1405","DOI":"10.1111\/j.1365-2702.2009.02997.x","volume":"19","author":"J Rose","year":"2010","unstructured":"Rose, J., Glass, N.: An Australian investigation of emotional work, emotional 46 well-being and professional practice: an emancipatory inquiry. J. Clin. Nurs. 19, 1405\u20131414 (2010)","journal-title":"J. Clin. Nurs."},{"key":"17_CR48","doi-asserted-by":"crossref","first-page":"529","DOI":"10.1080\/08870440290025759","volume":"17","author":"E Panagopoulou","year":"2002","unstructured":"Panagopoulou, E., Kersbergen, B., Maes, S.: The effects of emotional (non-)expression in (chronic) disease: a meta-analytic review. Psychol. Health 17, 529\u2013545 (2002)","journal-title":"Psychol. Health"},{"key":"17_CR49","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1023\/A:1021329112679","volume":"23","author":"K Pugliesi","year":"1999","unstructured":"Pugliesi, K.: The consequences of emotional labor: effects on work stress, job satisfaction, and well-being. Motiv. Emot. 23, 125\u2013154 (1999)","journal-title":"Motiv. Emot."},{"key":"17_CR50","doi-asserted-by":"crossref","first-page":"23","DOI":"10.5465\/amr.1987.4306444","volume":"12","author":"A Rafaeli","year":"1987","unstructured":"Rafaeli, A., Sutton, R.I.: Expression of emotion as part of the work role. Acad. Manag. Rev. 12, 23\u201337 (1987)","journal-title":"Acad. Manag. Rev."},{"key":"17_CR51","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1002\/(SICI)1099-1379(200003)21:2<163::AID-JOB37>3.0.CO;2-L","volume":"21","author":"J Schaubroeck","year":"2000","unstructured":"Schaubroeck, J., Jones, J.R.: Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. J. Organ. Behav. 21, 163\u2013183 (2000)","journal-title":"J. Organ. Behav."},{"key":"17_CR52","doi-asserted-by":"crossref","first-page":"390","DOI":"10.1037\/1076-8998.3.4.390","volume":"3","author":"SV Kasl","year":"1998","unstructured":"Kasl, S.V.: Measuring job stressors and studying the health impact of the work environment: a epidemiological commentary. J. Occup. Health Psychol. 3, 390\u2013401 (1998)","journal-title":"J. Occup. Health Psychol."},{"issue":"1","key":"17_CR53","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/S0001-8791(03)00038-1","volume":"64","author":"TM Glomb","year":"2004","unstructured":"Glomb, T.M., Tews, M.J.: Emotional labor: a conceptualization and scale development. J. Vocat. Behav. 64(1), 1\u201323 (2004)","journal-title":"J. Vocat. Behav."},{"key":"17_CR54","unstructured":"Kruml, S.M., Geddes, D.: Catching fire without burning out: is there an ideal way to perform emotional labor? In: Ashkanasy, N.M., H\u00e4rtel, C.E.J., Zerbe, W.J. (eds.) Emotions in the Workplace: Research, Theory, and Practice, pp. 177\u2013188. Quorum Books, Westport (2000)"},{"issue":"1","key":"17_CR55","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1080\/03634520701586310","volume":"57","author":"Q Zhang","year":"2008","unstructured":"Zhang, Q., Zhu, W.: Exploring emotion in teaching: emotional labor, burnout, and satisfaction in Chinese higher education. Commun. Educ. 57(1), 105\u2013122 (2008)","journal-title":"Commun. Educ."},{"issue":"4","key":"17_CR56","doi-asserted-by":"crossref","first-page":"471","DOI":"10.1111\/1467-6486.00300","volume":"39","author":"S Deery","year":"2002","unstructured":"Deery, S., Iverson, R., Walsh, J.: Work relationships in telephone call centres: understanding emotional exhaustion and employee withdrawal. J. Manag. Stud. 39(4), 471\u2013475 (2002)","journal-title":"J. Manag. Stud."},{"key":"17_CR57","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1023\/A:1015142124306","volume":"26","author":"AA Grandey","year":"2002","unstructured":"Grandey, A.A., Tam, A.P., Brauburger, A.L.: Affective states and traits in the workplace: diary and survey data from young workers. Motiv. Emot. 26, 31\u201355 (2002)","journal-title":"Motiv. Emot."},{"issue":"2","key":"17_CR58","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1177\/0950017003017002004","volume":"17","author":"S Bolton","year":"2003","unstructured":"Bolton, S., Boyd, C.: Trolley dolley or skilled emotion manager? Moving on from Hochschild\u2019s \u2018emotional labour\u2019 Work. Employ. Soc. 17(2), 289\u2013308 (2003)","journal-title":"Employ. Soc."},{"key":"17_CR59","volume-title":"Stress: Myth, Theory and Research","author":"F Jones","year":"2001","unstructured":"Jones, F., Bright, J.: Stress: Myth, Theory and Research. Prentice Hall, London (2001)"},{"issue":"2","key":"17_CR60","doi-asserted-by":"crossref","first-page":"310","DOI":"10.1037\/0033-2909.98.2.310","volume":"98","author":"S Cohen","year":"1985","unstructured":"Cohen, S., Wills, T.A.: Stress, social support and the buffering hypothesis. Psychol. Bull. 98(2), 310\u2013357 (1985)","journal-title":"Psychol. Bull."},{"key":"17_CR61","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1002\/(SICI)1099-1379(200006)21:4<391::AID-JOB15>3.0.CO;2-9","volume":"21","author":"TA Beehr","year":"2000","unstructured":"Beehr, T.A., Jex, S.M., Stacy, B.A., Murray, M.A.: Work stressors and co-worker support as predictors of individual strain and job performance. J. Organ. Behav. 21, 391\u2013405 (2000)","journal-title":"J. Organ. Behav."},{"key":"17_CR62","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1037\/0021-9010.86.3.459","volume":"86","author":"KL Zellars","year":"2001","unstructured":"Zellars, K.L., Perrew\u00e9, P.L.: Affective personality and the content of emotional social support: coping in organizations. J. Appl. Psychol. 86, 459\u2013467 (2001)","journal-title":"J. Appl. Psychol."},{"issue":"1","key":"17_CR63","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1006\/jvbe.2001.1815","volume":"60","author":"CM Brotheridge","year":"2002","unstructured":"Brotheridge, C.M., Grandey, A.A.: Emotional labor and burnout: comparing two perspectives of \u2018people work\u2019. J. Vocat. Behav. 60(1), 17\u201339 (2002)","journal-title":"J. Vocat. Behav."},{"key":"17_CR64","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1002\/(SICI)1099-1379(199805)19:3<235::AID-JOB837>3.0.CO;2-C","volume":"19","author":"NR Anderson","year":"1998","unstructured":"Anderson, N.R., West, M.A.: Measuring climate for work group innovation: development and validation of the team climate inventory. J. Organ. Behav. 19, 235\u2013258 (1998)","journal-title":"J. Organ. Behav."},{"key":"17_CR65","unstructured":"Cammann, C., Fichman, M., Jenkins, D., Klesh, J.: The Michigan Organisational Assessment Questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor, Michigan (1979)"},{"key":"17_CR66","volume-title":"Multivariate Data Analysis","author":"JF Hair","year":"2010","unstructured":"Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E.: Multivariate Data Analysis, 7th edn. Prentice Hall, Upper Saddle River (2010)","edition":"7"},{"issue":"2","key":"17_CR67","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1037\/h0087107","volume":"32","author":"TJB Kline","year":"2000","unstructured":"Kline, T.J.B., Dunn, B.: Analysis of interaction terms in structural equation models: a non-technical demonstration using the deviation score approach. Can. J. Behav. Sci.\/Revue canadienne des sciences du comportement 32(2), 127\u2013132 (2000)","journal-title":"Can. J. Behav. Sci.\/Revue canadienne des sciences du comportement"},{"issue":"1","key":"17_CR68","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1348\/096317909X474173","volume":"83","author":"S Chrisopoulos","year":"2010","unstructured":"Chrisopoulos, S., Dollard, M., Winefield, A., Dormann, C.: Increasing the probability of finding an interaction in work stress research: a two-wave longitudinal test of the triple-match principle. J. Occup. Organ. Psychol. 83(1), 17\u201337 (2010)","journal-title":"J. Occup. Organ. Psychol."},{"issue":"1","key":"17_CR69","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1037\/1076-8998.7.1.57","volume":"7","author":"CM Brotheridge","year":"2002","unstructured":"Brotheridge, C.M., Lee, R.T.: Testing a conservation of resources model of the dynamics of emotional labor. J. Occup. Health Psychol. 7(1), 57\u201367 (2002)","journal-title":"J. Occup. Health Psychol."},{"key":"17_CR70","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1080\/02678370701234274","volume":"21","author":"D Mart\u00ednez-I\u00f1igo","year":"2007","unstructured":"Mart\u00ednez-I\u00f1igo, D., Totterdell, P., Alcover, C.M., Holman, D.: Emotional labour and emotional exhaustion: interpersonal and intrapersonal mechanisms. Work Stress 21, 30\u201347 (2007)","journal-title":"Work Stress"},{"key":"17_CR71","doi-asserted-by":"crossref","first-page":"1567","DOI":"10.1111\/j.1365-2648.2012.05968.x","volume":"68","author":"T Bartram","year":"2012","unstructured":"Bartram, T., Casimir, G., Djurkovic, N., Leggat, S.G., Stanton, P.: Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses. J. Adv. Nurs. 68, 1567\u20131578 (2012)","journal-title":"J. Adv. Nurs."},{"key":"17_CR72","doi-asserted-by":"crossref","first-page":"297308","DOI":"10.1002\/job.4030090402","volume":"9","author":"MP Leiter","year":"1988","unstructured":"Leiter, M.P., Maslach, C.: The impact of interpersonal environment on burnout and organizational commitment. J. Organ. Behav. 9, 297308 (1988)","journal-title":"J. Organ. Behav."},{"issue":"2","key":"17_CR73","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1111\/j.1365-2850.2004.00807.x","volume":"12","author":"S Mann","year":"2005","unstructured":"Mann, S., Cowburn, J.: Emotional labour and stress within mental health nursing. J. Psychiatr. Ment. Health Nurs. 12(2), 154\u2013162 (2005)","journal-title":"J. Psychiatr. Ment. Health Nurs."},{"issue":"2","key":"17_CR74","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1080\/13540600601152520","volume":"13","author":"RC Zwart","year":"2007","unstructured":"Zwart, R.C., Wubbels, T., Bergen, T.C.M., Bolhuis, S.: Experienced teacher learning within the context of reciprocal peer coaching. Teach. Teach. Theory Pract. 13(2), 165\u2013187 (2007)","journal-title":"Teach. Teach. Theory Pract."}],"container-title":["Advances in Intelligent Systems and Computing","Advances in Human Factors, Business Management and Leadership"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-50791-6_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,8,8]],"date-time":"2024-08-08T21:50:49Z","timestamp":1723153849000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-50791-6_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030507909","9783030507916"],"references-count":74,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-50791-6_17","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"1 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"AHFE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Applied Human Factors and Ergonomics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"San Diego, CA","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ahfe2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/ahfe2020.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}