{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T17:54:01Z","timestamp":1743098041373,"version":"3.40.3"},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030510404"},{"type":"electronic","value":"9783030510411"}],"license":[{"start":{"date-parts":[[2020,6,28]],"date-time":"2020-06-28T00:00:00Z","timestamp":1593302400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,6,28]],"date-time":"2020-06-28T00:00:00Z","timestamp":1593302400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"DOI":"10.1007\/978-3-030-51041-1_56","type":"book-chapter","created":{"date-parts":[[2020,6,27]],"date-time":"2020-06-27T17:03:07Z","timestamp":1593277387000},"page":"424-428","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Consequences of Emotional Work in Operational Environments of Service Production in Colombia"],"prefix":"10.1007","author":[{"given":"Olga","family":"Pi\u00f1eros","sequence":"first","affiliation":[]},{"given":"Carlos","family":"Mar\u00edn","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,6,28]]},"reference":[{"key":"56_CR1","doi-asserted-by":"crossref","unstructured":"L\u00f3pez, L., Gonz\u00e1lez, J., Bland\u00f3n, A.: Trabajo emocional: conceptos y caracter\u00edsticas1Revisi\u00f3n de literatura. Civilizar Cienc. Soc. Humanas. 18, 103\u2013114 (2018). http:\/\/doi.org\/10.22518\/usergioa\/jour\/ccsh\/2018.2\/a08","DOI":"10.22518\/usergioa\/jour\/ccsh\/2018.2\/a08"},{"key":"56_CR2","doi-asserted-by":"crossref","unstructured":"Garcia, E., Ramos, J., Moliner, C.: El Trabajo Emocional desde una perspectiva clarificadora tras treinta a\u00f1os de investigaci\u00f3n. Univ. Valencia Esp. 13, 1517\u20131529 (2014). https:\/\/doi.org\/10.11144\/Javeriana.UPSY13-4.tepc","DOI":"10.11144\/Javeriana.UPSY13-4.tepc"},{"key":"56_CR3","unstructured":"OMS: Salud mental: fortalecer nuestra respuesta (2018). http:\/\/www.who.int\/es\/news-room\/fact-sheets\/detail\/mental-health-strengthening-our-response"},{"key":"56_CR4","doi-asserted-by":"crossref","unstructured":"Noon, M., Blyton, P., Morrell, K.: The Realities of Work: Experiencing Work and Employment in Contemporary Society (2013)","DOI":"10.1007\/978-1-137-29642-9"},{"key":"56_CR5","doi-asserted-by":"crossref","first-page":"461","DOI":"10.2307\/256456","volume":"31","author":"R Sutton","year":"1998","unstructured":"Sutton, R., Rafaeli, A.: Untangling the relationship between displayed emotions and organizational sales: the case of convenience stores. Acad. Manage. J. 31, 461\u2013487 (1998). http:\/\/doi.org\/10.2307\/256456","journal-title":"Acad. Manage. J."},{"key":"56_CR6","doi-asserted-by":"crossref","unstructured":"Ashkanasy, N., Daus, C.: The challenge of managing emotions in the workplace (2015)","DOI":"10.4324\/9781315290812"},{"key":"56_CR7","doi-asserted-by":"publisher","unstructured":"Mar\u00edn, C., Pi\u00f1eros, O.: The organization, the human resource and the mobbing. Findings in Colombia. In: 9th International Conference on Applied Human Factors and Ergonomics. AHFE 2018, Orlando Fla, USA. Advances in Intelligent Systems and Computing (2018). https:\/\/doi.org\/10.1007\/978-3-319-94589-7","DOI":"10.1007\/978-3-319-94589-7"},{"key":"56_CR8","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1007\/978-3-319-94000-7_42","volume":"792","author":"O Pi\u00f1eros","year":"2019","unstructured":"Pi\u00f1eros, O., Mar\u00edn, C.: Psychosocial toxicity in Colombian service companies. Adv. Soc. Occup. Ergon. 792, 421\u2013429 (2019)","journal-title":"Adv. Soc. Occup. Ergon."},{"key":"56_CR9","unstructured":"Jiun-Lan, H.: Effects of emotional labor on organizational performance in service industry (2012)"},{"key":"56_CR10","doi-asserted-by":"publisher","unstructured":"Diestel, S., Rivkin, W., Schmidt, K.: Sleep quality and self-control capacity as protective resources in the daily emotional labor process: results from two diary studies. J. Appl. Psychol. (2014). https:\/\/doi.org\/10.1037\/a0038373","DOI":"10.1037\/a0038373"}],"container-title":["Advances in Intelligent Systems and Computing","Advances in Neuroergonomics and Cognitive Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-51041-1_56","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,10,30]],"date-time":"2022-10-30T16:59:58Z","timestamp":1667149198000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-51041-1_56"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,6,28]]},"ISBN":["9783030510404","9783030510411"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-51041-1_56","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2020,6,28]]},"assertion":[{"value":"28 June 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"AHFE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Applied Human Factors and Ergonomics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"San Diego, CA","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16 July 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ahfe2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/ahfe2020.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}