{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T00:59:34Z","timestamp":1742950774852,"version":"3.40.3"},"publisher-location":"Cham","reference-count":27,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030519988"},{"type":"electronic","value":"9783030519995"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-51999-5_8","type":"book-chapter","created":{"date-parts":[[2020,7,5]],"date-time":"2020-07-05T23:02:46Z","timestamp":1593990166000},"page":"95-107","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Towards a Generic Framework for Character-Based Chatbots"],"prefix":"10.1007","author":[{"given":"Walid","family":"El Hefny","sequence":"first","affiliation":[]},{"given":"Alia","family":"El Bolock","sequence":"additional","affiliation":[]},{"given":"Cornelia","family":"Herbert","sequence":"additional","affiliation":[]},{"given":"Slim","family":"Abdennadher","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,7,6]]},"reference":[{"key":"8_CR1","doi-asserted-by":"crossref","unstructured":"Andrist, S., Mutlu, B., Tapus, A.: Look like me: matching robot personality via gaze to increase motivation. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, pp. 3603\u20133612 (2015)","DOI":"10.1145\/2702123.2702592"},{"key":"8_CR2","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/978-3-319-70284-1_30","volume-title":"Internet Science","author":"PB Brandtzaeg","year":"2017","unstructured":"Brandtzaeg, P.B., F\u00f8lstad, A.: Why people use chatbots. In: Kompatsiaris, I., et al. (eds.) INSCI 2017. LNCS, vol. 10673, pp. 377\u2013392. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-70284-1_30"},{"issue":"5","key":"8_CR3","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1145\/3236669","volume":"25","author":"PB Brandtzaeg","year":"2018","unstructured":"Brandtzaeg, P.B., F\u00f8lstad, A.: Chatbots: changing user needs and motivations. Interactions 25(5), 38\u201343 (2018)","journal-title":"Interactions"},{"key":"8_CR4","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1007\/978-3-030-15954-2_8","volume-title":"Character Computing","author":"M Braun","year":"2020","unstructured":"Braun, M., Alt, F.: Identifying personality dimensions for characters of digital agents. In: El Bolock, A., Abdelrahman, Y., Abdennadher, S. (eds.) Character Computing. HIS, pp. 123\u2013137. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-15954-2_8"},{"key":"8_CR5","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-3-030-15954-2_1","volume-title":"Character Computing","author":"A El Bolock","year":"2020","unstructured":"El Bolock, A.: What is character computing? In: El Bolock, A., Abdelrahman, Y., Abdennadher, S. (eds.) Character Computing. HIS, pp. 1\u201316. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-15954-2_1"},{"key":"8_CR6","doi-asserted-by":"crossref","unstructured":"El Bolock, A., Salah, J., Abdelrahman, Y., Herbert, C., Abdennadher, S.: Character computing: computer science meets psychology. In: Proceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia, pp. 557\u2013562 (2018)","DOI":"10.1145\/3282894.3286060"},{"key":"8_CR7","doi-asserted-by":"crossref","unstructured":"ElBolock, A.: Defining character computing from the perspective of computer science and psychology. In: Proceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia, pp. 567\u2013572 (2018)","DOI":"10.1145\/3282894.3289721"},{"issue":"4","key":"8_CR8","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1145\/3085558","volume":"24","author":"A F\u00f8lstad","year":"2017","unstructured":"F\u00f8lstad, A., Brandtz\u00e6g, P.B.: Chatbots and the new world of HCI. Interactions 24(4), 38\u201342 (2017)","journal-title":"Interactions"},{"issue":"1","key":"8_CR9","doi-asserted-by":"publisher","first-page":"26","DOI":"10.1037\/1040-3590.4.1.26","volume":"4","author":"LR Goldberg","year":"1992","unstructured":"Goldberg, L.R.: The development of markers for the big-five factor structure. Psychol. Assess. 4(1), 26 (1992)","journal-title":"Psychol. Assess."},{"issue":"2\/3","key":"8_CR10","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1086\/200975","volume":"9","author":"ET Hall","year":"1968","unstructured":"Hall, E.T., et al.: Proxemics (and comments and replies). Curr. Anthropol. 9(2\/3), 83\u2013108 (1968)","journal-title":"Curr. Anthropol."},{"key":"8_CR11","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1007\/978-3-030-15954-2_2","volume-title":"Character Computing","author":"C Herbert","year":"2020","unstructured":"Herbert, C.: An experimental-psychological approach for the development of character computing. In: El Bolock, A., Abdelrahman, Y., Abdennadher, S. (eds.) Character Computing. HIS, pp. 17\u201338. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-15954-2_2"},{"issue":"10","key":"8_CR12","doi-asserted-by":"publisher","first-page":"1212","DOI":"10.3844\/jcssp.2010.1212.1218","volume":"6","author":"AS Lokman","year":"2010","unstructured":"Lokman, A.S., Zain, J.M.: Extension and prerequisite: an algorithm to enable relations between responses in chatbot technology. J. Comput. Sci. 6(10), 1212 (2010)","journal-title":"J. Comput. Sci."},{"key":"8_CR13","first-page":"17","volume":"10","author":"G Neff","year":"2016","unstructured":"Neff, G., Nagy, P.: Automation, algorithms, and politics\u2014talking to bots: symbiotic agency and the case of tay. Int. J. Commun. 10, 17 (2016)","journal-title":"Int. J. Commun."},{"key":"8_CR14","unstructured":"Nguyen, H., Morales, D., Chin, T.: A neural chatbot with personality (2017)"},{"key":"8_CR15","unstructured":"Nimavat, K., Champaneria, T.: Chatbots: an overview. Types, architecture, tools and future possibilities, October 2017"},{"key":"8_CR16","doi-asserted-by":"crossref","unstructured":"Picard, R.W., Picard, R.: Affective Computing, vol. 252. MIT Press, Cambridge. EEG-detected olfactory imagery to reveal covert consciousness in minimally conscious state. Brain Injury 29(13\u201314), 1729\u20131735 (1997)","DOI":"10.3109\/02699052.2015.1075251"},{"key":"8_CR17","doi-asserted-by":"crossref","unstructured":"Piccolo, L., Mensio, M., Alani, H.: Chasing the chatbots: directions for interaction and design research (2019)","DOI":"10.1007\/978-3-030-17705-8_14"},{"key":"8_CR18","unstructured":"Price, R.: Microsoft is deleting its AI chatbot\u2019s incredibly racist tweets. Business Insider (2016)"},{"key":"8_CR19","first-page":"29","volume":"22","author":"BA Shawar","year":"2007","unstructured":"Shawar, B.A., Atwell, E.: Chatbots: are they really useful? Ldv Forum. 22, 29\u201349 (2007)","journal-title":"Ldv Forum."},{"key":"8_CR20","unstructured":"Shevat, A.: Designing bots: creating conversational experiences. O\u2019Reilly Media, Inc. (2017)"},{"key":"8_CR21","unstructured":"Smestad, T.L.: Personality matters! Improving the user experience of chatbot interfaces-personality provides a stable pattern to guide the design and behaviour of conversational agents. Master\u2019s thesis, NTNU (2018)"},{"key":"8_CR22","doi-asserted-by":"crossref","unstructured":"Song, Y., Yan, R., Li, C.T., Nie, J.Y., Zhang, M., Zhao, D.: An ensemble of retrieval-based and generation-based human-computer conversation systems (2018)","DOI":"10.24963\/ijcai.2018\/609"},{"key":"8_CR23","unstructured":"Song, Y., Yan, R., Li, X., Zhao, D., Zhang, M.: Two are better than one: an ensemble of retrieval-and generation-based dialog systems. arXiv preprint arXiv:1610.07149 (2016)"},{"key":"8_CR24","doi-asserted-by":"crossref","unstructured":"Valtolina, S., Barricelli, B., Gaetano, S., Diliberto, P.: Chatbots and conversational interfaces: three domains of use. In: International Workshop on Cultures of Participation in the Digital Age: Design Trade-offs for an Inclusive Society Co-located with the International Conference on Advanced Visual Interfaces, vol. 2101, pp. 62\u201370. CEUR-WS (2018)","DOI":"10.1145\/3206505.3206599"},{"key":"8_CR25","doi-asserted-by":"crossref","unstructured":"Wu, Y., Wu, W., Xing, C., Zhou, M., Li, Z.: Sequential matching network: a new architecture for multi-turn response selection in retrieval-based chatbots. arXiv preprint arXiv:1612.01627 (2016)","DOI":"10.18653\/v1\/P17-1046"},{"key":"8_CR26","doi-asserted-by":"crossref","unstructured":"Yan, Z., et al.: DocChat: an information retrieval approach for chatbot engines using unstructured documents. In: Proceedings of the 54th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), vol. 1, pp. 516\u2013525 (2016)","DOI":"10.18653\/v1\/P16-1049"},{"key":"8_CR27","doi-asserted-by":"crossref","unstructured":"Zamora, J.: I\u2019m sorry, Dave, I\u2019m afraid I can\u2019t do that: chatbot perception and expectations. In: Proceedings of the 5th International Conference on Human Agent Interaction, pp. 253\u2013260. ACM (2017)","DOI":"10.1145\/3125739.3125766"}],"container-title":["Communications in Computer and Information Science","Highlights in Practical Applications of Agents, Multi-Agent Systems, and Trust-worthiness. The PAAMS Collection"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-51999-5_8","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,13]],"date-time":"2024-03-13T15:29:27Z","timestamp":1710343767000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-51999-5_8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030519988","9783030519995"],"references-count":27,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-51999-5_8","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"6 July 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"PAAMS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Practical Applications of Agents and Multi-Agent Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"L\u2019Aquila","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 October 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9 October 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"paams2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.paams.net\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"64","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"29","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"17","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"45% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}